BMC Track-It! Reviews

BMC Track-It! is the #3 ranked solution of our top License Management tools. It's rated 2.0 out of 5 stars, and is most commonly compared to ServiceNow - BMC Track-It! vs ServiceNow

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Real User
Global Manager - IT Service Centre at a pharma/biotech company with 1,001-5,000 employees
Aug 20 2020

What is most valuable?

It is a product that doesn't force a technician to work with Ideal Processes. The initial setup is pretty easy. The stability of the solution is good.

What needs improvement?

The solution is cumbersome to use. The SLS, IDL processes, like Incident Management, Problem Management, and Change Management, all could be improved. I don't know if the SLS gets improved in the new tool, however, in my current version, SLS is not up to the mark. There may be upgrades, however, we are not interested in upgrading to the solution's latest version. It would be nice to go with a tool… more »

What other advice do I have?

We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it… more »

What is BMC Track-It!?

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Also known as
BMC Numara Track-It!, Numara Track-It!, Numara
BMC Track-It! customers

Florida Hospital, Mitchell International

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