BMC Track-It! Reviews

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Help Desk Manager at a Consumer Goods with 501-1,000 employees
Jun 10 2018

What do you think of BMC Track-It!?

What is our primary use case?

Incident management Service requests Asset management Change management Problem management

How has it helped my organization?

Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders. 

What is most valuable?

Parent/Child tickets: Our employment actions can be lumped together under one parent ticket. Also, the audit trail and survey feature are good. 

What needs improvement?

Their self-service is not user friendly.  Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.

For how long have I used the solution?

More than five years.


User Assessments By Topic About BMC Track-It!

BMC Track-It! Questions

What is BMC Track-It!?

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Also known as
BMC Numara Track-It!, Numara Track-It!, Numara
BMC Track-It! customers

Florida Hospital, Mitchell International