BMC Track-It! Overview

BMC Track-It! is the #5 ranked solution in our list of top License Management tools. It is most often compared to ServiceNow: BMC Track-It! vs ServiceNow

What is BMC Track-It!?

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Track-It! is also known as BMC Numara Track-It!, Numara Track-It!, Numara.

Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: July 2021

BMC Track-It! Customers

Florida Hospital, Mitchell International

BMC Track-It! Video

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VP
Global Manager - IT Service Centre at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 10Leaderboard
Lacks technical support, should offer better reports, and the SLS needs improvement

What is our primary use case?

We primarily use the solution as a help desk tool.

Pros and Cons

  • "The initial setup is pretty easy."
  • "The solution is cumbersome to use."

What other advice do I have?

We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.
Buyer's Guide
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