BMC Track-It! Valuable Features

Joel Dove
Security Manager at a energy/utilities company with 201-500 employees
The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have. Being able to provide this data has been invaluable. View full review »
Adam Hummer
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees
Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends. Purchasing helps us keep track of the stock/items we need and tie them to work orders. View full review »
reviewer790929
Help Desk Manager at a Consumer Goods with 501-1,000 employees
Parent/Child tickets: Our employment actions can be lumped together under one parent ticket. Also, the audit trail and survey feature are good. View full review »
Find out what your peers are saying about BMC, ServiceNow, Ivanti and others in IT Asset Management. Updated: August 2019.
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