- Incident management
- Service requests
- Asset management
- Change management
- Problem management
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BMC Track-It! is #6 ranked solution in top License Management tools and #15 ranked solution in top IT Asset Management tools. IT Central Station users give BMC Track-It! an average rating of 4 out of 10. BMC Track-It! is most commonly compared to ServiceNow:BMC Track-It! vs ServiceNow. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
BMC Track-It! OverviewUNIXBusinessApplication
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What is BMC Track-It!?
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
BMC Track-It! was previously known as BMC Numara Track-It!, Numara Track-It!, Numara.
Download the IT Asset Management Buyer's Guide including reviews and more. Updated: November 2021
BMC Track-It! Customers
Florida Hospital, Mitchell International
BMC Track-It! Video
Archived BMC Track-It! Reviews (more than two years old)