BMC TrueSight Network Automation Configuration Management

Do you use the solution for configuration management and/or provisioning? If yes, how has it affected these processes?

Senior Solutions Systems Engineer at a tech services company with 501-1,000 employees
It has been quite helpful for configuration management and provisioning when it comes to projects. If you don't have the backups and it's not in your setup configuration, then you just have to do it manually. It is helpful if you schedule daily or weekly archiving for your config groups. Then, you can go by what are in those configuration groups, before and after, if you make changes. So, configuration management is really helpful in network management.
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Ernest Szeideman
Senior Security Solution Architect at a comms service provider with 10,001+ employees
We use it for configuration management. The big thing for us is that we cannot afford to lose our configurations across our different environments. For example, we have configurations in our Dev environments which, once they're vetted, go up to staging. Once they're vetted there, they go into a DR space and from there into production. So having consistency in our deployment practices, first of all leads to cleaner implementations and, most importantly, it ensures that if something bad happens we can actually recover quickly. Previously, when we had outages, people were scrambling along trying to find what the configurations were. We would have to get a new device in because the old device crapped out. We would put in the device and we would all pray very hard that the new configuration was the same as what was there previously, because sometimes we couldn't be totally sure. Prayer is a wonderful thing but it's not suitable for business SLAs.
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