The initial setup is simple. We did it by ourselves for a long back.

Regarding TrueSight, the setup has been a nightmare. We followed the instructions. Sometimes, things wouldn't work at all as they were documented. We would contact support and they'd say, "Oh yeah, this is a known issue." And then we'd have to implement these changes with obscure switches and other things just to run the software to install. In other cases, certain software just didn't seem to work at all. 

We've been working with BMC support in various ways such as to allow for the high-availability components for the TSIMs to work together. There have been issues there. We've seen randomness in how other pieces of the software work. Integration with the Presentation Server and the TSIMs has been a challenge. The ports that are required for HA to be utilized were not clearly documented anywhere. In fact, they still aren't documented online anywhere, even though we managed to pull it out of some of their support people. That's another issue from a documentation standpoint. 

From an installation perspective, there were inconsistencies between different versions. In the 11.x stream that we deployed, versus 10.7, there were major differences. Sometimes they weren't reflected in the 11.x documentation.

We have not gone into production with TrueSight. We've deployed it, but it's not working. And we've had BMC support and other people involved. We've had people come to visit us and see the issues that we've experienced. I've spent another 20K on experts in the TrueSight tool to help us to optimize the configurations that we've deployed. But we haven't been able to utilize those people because we don't have a stable product.

One of the big issues has also been the integration of TrueSight with the Remedy/ITSM stack. That's slowing us down in being able to go fully into production with it. We've got the core software installed, but it's not doing its job fully. There are issues that we need to remedy prior to being able to fully utilize it in production.

If you have the correct information that needs to be filled in, then it is straightforward. Whenever there is a window, you will fill in the correct information, and the next window comes.

The product was implemented before I joined the company.

The solution's initial setup is straightforward for Windows systems. The process involves requesting inputs and executing the script.

The initial setup of BMC TrueSight Network Automation is easy. The full deployment can take two to three months to complete.

The initial setup is quite straightforward. As long as you know the requirements to install the application servers, then you will be fine. It takes an hour to set up, if you have already done the prerequisites. Then, you are good to go.

I wasn't involved in the initial setup but I upgraded from 8.7 to 8.9. It was a smooth process. It took a couple of weeks and there was no downtime. We just set up totally new servers. We tested the new servers and we cut over on a certain date.

It is straightforward.