BMC TrueSight Operations Management Breadth of Monitoring

How would you assess the breadth of the solution's monitoring capabilities?

Paul Mercina
Director Product Management at Park Place Technologies
In terms of the breadth of the solution's monitoring capabilities, I've already addressed: the different types of products, the different manufacturers. The diversity of what we service out there is amazing, and it can really monitor just about everything that we maintain out in the field. But the other aspect of the breadth is the fact that not only does it do hardware really well, but it's really going to help us start to add to our portfolio of services. We're going to be able to use this to monitor operating systems and applications and software and networks, and even all the way to end-user experience. Ultimately, we're going to be able to move into other areas of service, based on the breadth of what it can do in the total IT infrastructure.
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Sr Manager at a tech services company with 1,001-5,000 employees
It is breadth. It covers so many different technologies which can roll up into a single console.
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IT Manager at a manufacturing company with 1,001-5,000 employees
The flexibility of the MRL is great. The various abilities to use native KMs to connect to a lot of things that we're doing with the hardware monitoring into the consolidated stuff, like Sharepoint, is great. We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP. We use the scripting KMs for a lot of stuff that we have to script ourselves. We're also doing a lot of SNMP polling for devices. We've got some places where we really couldn't use a traditional agent and we deployed a Java agent that we wrote for those cases. For example, we might be monitoring UPS's out in the field using a Raspberry Pi and pushing that data back up. The problem with UPS's out in the field, when you have thousands of them, is that you don't know that the battery's bad until the power goes out. This gives us the ability to enable them to report back via SNMP.
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Service Delivery Manager at a financial services firm with 1,001-5,000 employees
the Knowledge Modules that BMC brings to the market are what make the implementation across our varied infrastructure and applications. It's critical to have those knowledge modules. If we had to write things ourselves, or to use a more generic monitoring environment, and then build additional scripts on top of that to monitor the Kubernetes of the world, or the WebLogics of the world, or the Oracles and SQLs of the world - if we had to write scripts ourselves to bring back particular monitoring components and performance metrics and so on - that would be a heavy burden that would keep us from implementing. We don't often run into something that we haven't been able to monitor.
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Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
The breadth of the solution's monitoring capabilities is also fantastic. A lot of IT organizations that I talk with use a conglomerate of tools to manage their monitoring and it ends up being pocketed. We don't have that problem because we are using it as the monitor of monitors and therefore we are able to take advantage of all of its bells and whistles. As well, we can feed in additional alert data to crunch that and be able to react appropriately and accordingly, proactively versus reactively. We'll get several low-level alerts saying, "Hey, this may be an issue," and we're able to proactively look at that before it becomes a critical outage.
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Mudassir Parwez Ahmed
Sr. Technical Consultant at a tech services company with 11-50 employees
The breadth of the solution's monitoring capabilities is a major selling point for the solution because it is incomparable. You can monitor almost any kind of server, all types of storage, network devices, databases, and even do application monitoring. You also have the option to develop your own Knowledge Module. If something that you want to monitor is not available, you can build your own Knowledge Module to monitor whatever you need. We also have cloud monitoring solutions, which are doing pretty well now. We also have cloud monitoring solutions, which are doing pretty well now. We have AWS, Microsoft Azure, Google Cloud, and container monitoring. The breadth covered by BMC for monitoring of IT infrastructure is really extensive. That breadth of monitoring is really valuable because we can cover almost any monitoring use case that customers come up with.
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