BMC TrueSight Operations Management Business Innovation

Does the functionality of the solution across your IT ops management help to support business innovation? If yes, please provide an example.

Paul Mercina
Director Product Management at Park Place Technologies
The way we talk to our customers about the functionality of the solution across IT ops management to support business innovation is that because we've significantly reduced the amount of time they have to spend managing service tickets, they have more time to focus on their digital strategies. That's how we articulate that idea to the market. We say, "Hey, we're giving you some time back. You don't have to spend all this time interacting with your service provider. You're just going to hear from us when you have a problem and after we've fixed it. We won't bother you for log files and all those things." We're actually giving them time to allow them to do more value-added work, like working on their strategic initiatives and their digital transformation initiative.
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IT Manager at a manufacturing company with 1,001-5,000 employees
BMC just did a custom KM for us. Typically, on a given server, we want to know when a drive is three percent. But we've got some mixes of drives, servers which have anywhere from a 100-gig drive to a terabyte drive, and the percentages that we are worried about are not the same. This request came from SQL group. BMC was able to adjust the alert parameters based upon the size of the logical drives. That was definitely a business innovation.
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