BMC TrueSight Operations Management Infrastructure Issues

Has the solution helped to reveal underlying infrastructure issues that affect app performance? If yes, please give an example.

George Klarmann
CEO at Transcendence IT
This solution helps our customers to reveal underlying infrastructure issues that affect app performance. It has good monitoring all the way from storage up to the servers. Now, all the things I'm seeing in the cloud are very good, as well.
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SrApplic76cd
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
The solution has also helped to reveal underlying infrastructure issues that affect app performance. The solution has application monitoring called Application Performance Management. It's an improvement on the old, traditional TMR. It's integrated within the TrueSight solution. It will notify regarding application performance and report issues with applications.
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ITManager610z9
IT Manager at a manufacturing company with 1,001-5,000 employees
The solution has also helped to reveal underlying infrastructure issues that affect app performance. Let's say there is a system that is occasionally slow but you don't know why. Then you find out that it was supposed to be configured to use a large number of LDAP servers for authentication but somebody had configured it to one. When you compare the times at which the system people were having trouble logging on and you look at the CPU and memory usage on your LDAP server, you begin to put things together, without actually analyzing configuration files. You could figure out that the system is configured improperly. When they dig in, they find that it's only talking to one LDAP server. It gives us that kind of diagnostic capability, by looking at everything, and the ability to pin things down.
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ServiceDdffe
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
If one of our biggest problems was just plain old infrastructure incidents, basic availability incidents where a server or an application, an interface or an endpoint may not have been available and no one noticed it until some downstream, business end-result brought it to our attention, we've essentially eliminated 90 percent or more of those. It has been at least three years since we've done any numbers. But at the time, we might have had ten to 15 Sev-One incidents a month. When we last measured it, we were down to one. That was within a couple of years of implementing an enterprise monitoring strategy... We went on this journey six-plus years ago to have an enterprise monitoring solution that focuses on business services. One of the reasons we did that is because of the number of incidents that we had that really should never have happened. Now that we're a number of years in, and we've implemented monitoring and brought teams around in the direction of business service rather than just an executable's use of a CPU, we have much fewer incidents. As a general trend, we're much more capable of seeing what's out there and monitoring what our issues are, and taking care of it before the business incident occurs.
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Monitori66fb
Monitoring Architect at a manufacturing company with 10,001+ employees
The solution has helped to reveal underlying infrastructure issues affecting app performance. We constantly have network issues. The network team had been capturing them, but it wasn't integrated into any impact model. By integrating them into an impact model, we could now catch and see the impact of them to our applications.
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