BMC TrueSight Operations Management Other Solutions Considered

Vice President of Managed Services at Park Place Technologies
We did an RFP and looked at seven products. Although I wasn't here when the company did that, I know they looked at Nagios. One of the two key reasons for choosing TrueSight was the AI piece, the artificial intelligence; that's the promise of the future for us. We get some of it today. We have the predictive and proactive parts today, but we're going to grow that as we grow up that stack to go to OS, and application, and cloud, to get more AI value. And the other one was the knowledge module relationship they have with Sentry Software. We're in storage hardware. That's the number one product out in the market. Sentry is a partner with BMC and that has been the lifeblood of our whole "global, regional, local" approach. View full review »
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
We looked at Microsoft SCCM. And, because we had a partnership with CA, we looked at their tools. There were a couple of other minor players we looked at which just didn't have the scope of what we needed to do, because of the breadth of technologies that we use. In the bakeoff, we came down to BMC and Microsoft. It was a long time ago, so I don't know that it's fair to judge at this point, but from a monitoring perspective, the whole Microsoft suite really wasn't there. There was a lot of scripting. It was easy to identify that the administrative burden was going to be high in that implementation. Conversely, with the BMC stuff, out-of-the-box, administratively, you click and implement. That is one of our components of success, our ability to implement quickly. On the soft side, BMC as a partner was much more interested in our success than the Microsoft folks were at the time. It's very hard to quantify unless you're there sitting in front of them at the table and working with them, consuming their knowledge. It really is a great partnership. View full review »
Paul Mercina
Director Product Management at Park Place Technologies
When we were just starting the journey, we looked at ScienceLogic, Centerity Monitor, and we looked at CA. We also looked at the Microsoft product. Those represent a handful of the products we evaluated. View full review »
Find out what your peers are saying about BMC, Broadcom, Moogsoft and others in IT Infrastructure Monitoring. Updated: March 2020.
407,096 professionals have used our research since 2012.
Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
Every three years, we reevaluate the space. That's just part of the culture that we've established. No one tool stays forever at the top, but BMC's monitoring capabilities and their discovery asset tools are top-of-stack, typically, in any of the research that we do. We continue to use them and we continue to have a great relationship with BMC. View full review »
IT Manager at a manufacturing company with 1,001-5,000 employees
We looked at some other options. BMC has been around a long time. If you look at the industry ratings, it's way up there, top-right quadrant, along with a couple of other solutions. Its flexibility and its capabilities dovetailed with what we wanted to do and we liked their people. They have a good attitude. View full review »
Monitoring Architect at a manufacturing company with 10,001+ employees
We looked at some of their competitors, but because of the technology and the base of knowledge that we already had in place, it made sense to stick with BMC. We decided to focus on making their products integrate the way they were supposed to and were designed to. That's what we've been doing since we had the knowledge and license in-house. We also evaluated ServiceNow and BigPanda. On the pros side, BMC and ServiceNow were very similar products. My biggest concern with BMC was they seemed to be declining in market penetration versus ServiceNow, which has been expanding considerably over the last several years. That was my biggest concern with moving forward with BMC. The pros with BMC were that we already had the knowledge in-house and the technology was proven for us. We knew it was fairly solid, so we felt confident that we would be successful with it. One of the other differences between the two companies is the marketing organization from ServiceNow was a lot more consistent than from BMC. We probably get more calls even today from the ServiceNow account rep than we do from our BMC team. They show up every once in a while, and they do a big dog and pony show, then they go away for a bit. So, I don't think their marketing is as strong as it should be, or we're not a big enough customer for them. However, with the amount of investment we have in their product, they should be around more often. There is one piece of BMC technology that we decided not to use. That's their Atrium Orchestrator. We use a different third-party orchestrator called Ayehu. We just found the Atrium Orchestrator from BMC to be too complex. View full review »
Sr Manager at a tech services company with 1,001-5,000 employees
As we've acquired other companies, we've picked up pretty much every other tool set out there: CA, IBM, SolarWinds, etc. We have played with pretty much everything. The BMC TrueSight platform wins probably 80 percent of the time if you look feature by feature. It's a good, strong platform. It's ability to run on all the OSs that I've got is a huge thing. We do a lot with IBM iSeries, and a lot of vendors don't cover that. So, this is a big positive on the platform. Being able to roll everything up to a single database and single feed out for reporting are all very big positives. The same type of consolidation rules under CA, if you write them in BMC, they just work when they didn't work in CA. Things like that make BMC great. View full review »
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
We did a comparison with a different product on the market. We had a CA product which I believe was called Spectrum. We compared BMC with that and InSoft. We felt that the BMC product was much better than CA's product. We also had an HPE product in the old days, and BMC is a better solution. We had BMC for a long time. We had multiple products which we compared, and BMC is a better solution, so we removed the CA product. BMC is better in terms of support. It takes fewer people to support, it's easier to configure, and easier to change the configuration. It's also easier to change the special settings. And it's easier to maintain. View full review »
George Klarmann
CEO at Transcendence IT
I have customers who use other products. Sometimes, they ask me to evaluate other products that they're considering. I am working with one large company right now who is looking at the ServiceNow Event Management product, and it's a little immature right now. Therefore, I told them about that. There are also other products that feed into the ServiceNow product set which are very expensive and very difficult to implement. This is one place where I have made the recommendation of BMC, specifically over ServiceNow. View full review »
Find out what your peers are saying about BMC, Broadcom, Moogsoft and others in IT Infrastructure Monitoring. Updated: March 2020.
407,096 professionals have used our research since 2012.