BMC TrueSight Operations Management OverviewUNIXBusinessApplication

BMC TrueSight Operations Management is the #2 ranked solution in our list of top Event Monitoring tools. It is most often compared to BMC Helix Monitor: BMC TrueSight Operations Management vs BMC Helix Monitor

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

BMC TrueSight Operations Management is also known as ProactiveNet, TrueSight Operations Management.

Buyer's Guide

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BMC TrueSight Operations Management Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

BMC TrueSight Operations Management Video

Pricing Advice

What users are saying about BMC TrueSight Operations Management pricing:
  • "Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

BMC TrueSight Operations Management Reviews

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Mudassir Parwez Ahmed
Sr. Technical Consultant at a tech services company with 11-50 employees
Reseller
Top 20
Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability

What is our primary use case?

TrueSight Operations Manager includes infrastructure monitoring, as well as application performance monitoring. The premier use case that I have seen, over the last few years is infrastructure monitoring, along with network monitoring. The overall use case is monitoring of IT infrastructure, including the network; monitoring, alerting, and event management. Occasionally we have seen a couple of customers who are interested in the application performance management as well. The actionable alerts that we get from monitoring the infrastructure or application are the end-result of the monitoring… more »

Pros and Cons

  • "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
  • "It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

What other advice do I have?

TrueSight, as a solution, is a very large suite nowadays. In the last year or so, BMC has made the Orchestration module a part of the TrueSight portfolio. Then there are the Server Automation, Network Automation, and BladeLogic Client Automation pieces that are merged into the TrueSight portfolio. If you consider the entire TrueSight product suite, which includes TrueSight Operations Management, Infrastructure Management, and Application Performance Management, and you have TrueSight Capacity Optimization, TrueSight Orchestration, and TrueSight Automation — if you combine all these solutions…
AV
Information Systems Computer System Controller at a insurance company with 11-50 employees
Real User
Top 5Leaderboard
Provides great support for the business tools and IT service

What is our primary use case?

Our company is currently moving to consolidate the different programs we use. We regularly use Patrol and TrueSight, both are BMC products, providing the same functionality although completely different solutions. We are evaluating which is the right product for us and we're taking everything into consideration because the economy is not great and we have budget issues. Our business requires several complex configurations of systems; web servers, databases and processing environments. All of them must work together under proper performance and this is where we need a complex product like… more »

Pros and Cons

  • "The solution has a very good business event manager tool."
  • "The solution is overly complex."

What other advice do I have?

These kinds of products provide benefits if you have other processes that require alignment with other IT solutions, like in sales and deployment and CMDB. Without that, you don't get the full benefits. At the end of every phase we stop and check the software products before starting the next phase of the project. I would rate this solution an eight out of 10.
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SS
System Administrator at a comms service provider with 201-500 employees
Real User
High performance, rich reports, and stable

What is our primary use case?

We use BMC TrueSight Operations Management in a Microsoft-based environment which we feel is best for performance monitoring and management. In our company, most of the workload is on Microsoft but the new version of the solution can monitor the workload of Linux too. My multi-fact servers are readily available and best practices are being suggested. I do not have to work and create everything from scratch because most of the features are there. Most of the alerts are available and very active but there are times I have to modify the extra alerts.

What is most valuable?

The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.

For how long have I used the solution?

I have been using…
ME
Technical Services Team Lead at a tech services company with 51-200 employees
Real User
Top 20
An end-to-end performance monitoring and event management solution with a useful synthetic monitor

Pros and Cons

  • "I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
  • "I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

What other advice do I have?

I would advise potential users to try to get TrueSight Infrastructure Monitoring and synthetic when implementing BMC. Then they will have a very powerful solution. The main point is that it's the manager of managers. It would be best if you highlighted this, and BMC can integrate with all monitoring solutions. They will have only one screen to show all. That is the multiple monitoring application. On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.
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