BMC TrueSight Operations Management Room for Improvement

Prajakta Solanke - PeerSpot reviewer
Senior System Administrator at a financial services firm with 10,001+ employees

The stability of BMC TrueSight Operations Management needs improvement. At the moment, that area is pathetic. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.

Though BMC has released some USPs on how and what to monitor, what and what not to alert, and has good specifications, my organization hasn't been happy with BMC TrueSight Operations Management stability. BMC has not been making improvisations on the stability that have made me happy as a customer.

I want better reporting capability in the next release of the solution.

BMC TrueSight Operations Management, in terms of UI, could be more user-friendly, so this is another improvement I want to see in its next release. I have used other tools which were convenient to use compared to BMC TrueSight Operations Management.

I found other solutions, such as AppDynamics and SolarWinds DPA, better than BMC TrueSight Operations Management regarding cases and features.

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Srri G - PeerSpot reviewer
Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like.

There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix.

Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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PV
TrueSight Senior consultant

The dashboard and performance graphs should include a way to automatically schedule and export reports.

The licensing category has single endpoints and entities but should also include CMDB and other integrated components. It should be capable of providing which countries need more licenses and what endpoints they use to narrow down information for developers. 

BMC Helix is the SaaS solution but it is not yet mature so some features are missing. It is difficult to transition customers from TrueSight to Helix when the same customization is not available. For example, the solution provides control for building custom knowledge modules in the repository and bringing them to the server endpoints. However, Helix does not allow control over the repository and instead manages it within the solution. The customer should have complete control like they do in the solution because the SaaS format can cause data privacy issues.

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Buyer's Guide
BMC TrueSight Operations Management
March 2024
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
AD
AVP IT at a financial services firm with 10,001+ employees

Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. If I were to describe what is wrong with the solution, I would have to state that in an end-to-end monitoring solution, including system monitoring, application availability, URL availability and monitoring, and transaction performance.

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VC
Technology Specialist Consultant at a tech services company with 201-500 employees

The dashboards could be better. The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.

The initial setup could be simplified.

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MS
Director at a computer software company with 1,001-5,000 employees

The solution could improve its price.

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VP
Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.

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Elsayed Aboelnaga - PeerSpot reviewer
System Engineer at Uranium For IT Solutions

In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions. The aforementioned area can be considered for improvement in the solution.

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Ayobanji Iluyomade - PeerSpot reviewer
Team Lead, Configuration Management & Service Portfolio at MTN

I couldn’t use the tool for anything beyond IT-level management. The product must provide application or service monitoring features.

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GW
Solution Architect at Tech Mahindra Limited

The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.

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DM
Team Lead at Atos

It would be better if the initial setup and deployment were more straightforward.

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MM
Chairman-Mgmt Board/CEO at ZKB

The solution's reporting, monitoring, and configuration features need improvement. Presently, it is challenging to produce insightful monitoring data.

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Mohamed Tarek - PeerSpot reviewer
Technical Consultant at Intercom Enterprises

BMC TrueSight Operations Management could use some enhancements in the application visibility tools.

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RD
Technical Consultant at a tech services company with 51-200 employees
Danny Quezada - PeerSpot reviewer
Developer at a tech services company with 51-200 employees

The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems. 

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RK
confidential

The pricing could be better.

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Buyer's Guide
BMC TrueSight Operations Management
March 2024
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.