BMC TrueSight Operations Management Room for Improvement

Sr. Director Operations at a comms service provider with 10,001+ employees

Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter. 

They've been highly focused on cloud initiative. I don't know anyone in the industry who has solved how to monitor cloud, SaaS-based systems, because all of those systems are usually linked through other systems. That would be another area where it would be nice to see if they could find innovative ways to be able to do that.

The third piece would be around out-of-the-box automation. We all have particular types of alerts and events where all we really need to do is be able to turn the functionality on versus creating the functionality. BMC is already addressing that in many cases.

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Monitoring Architect at a manufacturing company with 10,001+ employees

It's a complex system. The implementation is fairly challenging. They have done a good job lately of getting videos out there. We would like more videos and self-training, though. Right now, you have to go to BMC's training classes to get a good understanding of the product, and those training classes are very expensive. While I understand they are a business and trying to make money, a lot of their competition has training available via YouTube. There is much more accessibility to competitors' training. 

In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.

It's a far more complex technology than I perceived at the beginning to deploy. I would have thought that the integration between their products would have been more seamless than it has been. This is what has made it a lot more complex than I anticipated.

From a technical standpoint, some of their products still have a dependency on Oracle Databases, and they are very well integrated in the cloud for a lot of their components. There is another database technology called Postgres, which they are partially integrated with. However, if they were to get all of their platforms integrated into Postgres, it would be much less expensive for companies, such as mine, to go to high availability, etc. The architecture really needs to be upgraded. I know they're doing a lot of this, but they need to keep doing it, and accelerate their process, so they can remain competitive.

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Sr. Technical Consultant at a tech services company with 11-50 employees

In terms of root cause analysis, BMC TrueSight has a couple of modules like Service Impact Management and the Probable Cause Analysis, which work together to help you identify related events. This module, on paper, has a lot of promise, but it is actually really complicated. There are really small pieces working together and you have to have a lot of expertise to get any value out of the root cause analysis piece of the solution. For that reason, most of the customers don't really get much value out of the root cause analysis part of TrueSight.

There are other areas with room for improvement as well. For example, the monitoring part requires four or five different types of agents to monitor different things in your infrastructure, which makes things very complicated.

In addition, to implement the Operations Management solution alone, you need a lot of hardware; a lot of servers and a lot of hardware resources. If you compare it with other solutions in the market, like Dynatrace or AppDynamics, the implementation of those products can be done using notably fewer servers. If you want to set up a standalone TrueSight Operations Management for a customer, you need at least 10 servers to implement Infrastructure Management and Application Performance Management. To do the same implementation for Dynatrace or AppDynamics or SolarWinds you only need three or four servers maximum, for the same environment. So the number of resources required for implementation is very much on the higher side.

The complexity of the solution is, again, a challenge. There are so many different components that it becomes almost a nightmare for the operations teams to do the administration and apply hotfixes, patches, and to do daily operations for the solution.

It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.

Apart from that, some of the intelligence features could also be enhanced. For example, the AI part of TrueSight Operations Management should be enhanced to compete with other products in the market.

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Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,637 professionals have used our research since 2012.
Information Systems Computer System Controller at a insurance company with 11-50 employees

I think the solution is overly complex and requires a lot of resources. 

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Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,637 professionals have used our research since 2012.