BMC TrueSight Operations Management Room for Improvement

John_Rooney
Vice President of Managed Services at Park Place Technologies
Reporting would be an area for improvement in TrueSight. In its purest form, TrueSight is an enterprise product, meaning one company would run it in its internal data centers and internal IT organization. But our company is more of a managed-service provider. We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need. View full review »
SrManagef31c
Sr Manager at a tech services company with 1,001-5,000 employees
Continue to improve the maturity of the product overall. I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it. I would like to see continued improved integration with some of their partners. We use a lot of Intuity software. While the connections are good, they could be better. We use App Visibility, as part of the TrueSight suite. Previously, we were a big BMC TMRT customer previously. They gave up a lot of features of TMRT to get App Visibility in. Features that our customers used. They still complain about this weekly: When are we going to get this report or view back. When we took this issue back to BMC, they said, "It wasn't an upgrade from TMRT. It's a brand new product. It just happens to be serving the same market." From my user standpoint, we went from BMC TMRT to BMC App Visibility, giving up all these features. For us, it was an upgrade that we lost features on. I need that stuff back, at the end of the day, as a service provider. The customers need to feel comfortable that the data is there. They need to have accurate SLA type reports. The SLA reports that we get on TrueSight today are unfortunately worthless. They go to the whole integer. So, they all show 100 percent, when we've got contracts which are 99.996 percent and are now rounding to 100. Well, if we were at .9995, that's an SLA miss. Things like this are a problem. We have to do all this manually on the side. We can't roll this back, as the versions that we used to use are long out of support. The biggest issue is probably the gaps in the reporting that I need for my end customers. That is a very public and embarrassing, I can't give you the report that you need. Also, the reliability of the ISNs needs improving. Having a customer find a machine that stopped collecting before we do, that is not what you want when you're a service provider. View full review »
George Klarmann
CEO at Transcendence IT
I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly. View full review »
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Sravanti Bhandaram
It Consultant at a tech services company with 11-50 employees
There are no broader areas of improvement. It would vary, environment by environment. As such, there are no outstanding bugs or defects that are not documented. View full review »
reviewer599178
Project Manager with 51-200 employees
I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier. View full review »
Alexander McKee
Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees
More modules for less popular applications and better documentation. Documentation can be great at times, but lacking in other areas. View full review »
reviewer802980
Senior Software Engineer with 201-500 employees
* BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization. * BMC's online documentation is often incorrect or incomplete. View full review »
LeadEngi939e
Lead Engineer at a tech services company with 501-1,000 employees
Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high. View full review »
Benjamin McKrill
Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees
I would really like to see out-of-the-box support for monitoring uninterruptible power supplies. View full review »
Stuart Reid
Senior Performance Analyst and BMC ProactiveNet administrator at a government with 10,001+ employees
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large. View full review »
Find out what your peers are saying about Dynatrace, AppDynamics, New Relic and others in Application Performance Management (APM). Updated: May 2019.
348,275 professionals have used our research since 2012.

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