BMC TrueSight Operations Management Scalability

Vice President of Managed Services at Park Place Technologies
Our focus is to get 16,000 customers in TrueSight. We're walking up that scale every day. Once we figured the filtering out, we started getting the scalability. Prior to that, we were going the wrong way on scalability. But the elasticity seems to be there, the ability scale. View full review »
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
We've been able to implement all the hosts that we care to implement on a couple of servers, with minimal maintenance. We don't use their high-availability solution. We don't really require it because the underlying infrastructure is relatively robust. We haven't had any problems with the scalability. Had we been a couple of times larger, there would've been more to implement server-wise. The other thing about our implementation is that we send a lot more performance data to our implementation of TrueSight than the typical BMC environment might. We send everything server-side for analysis rather than keeping everything agent-side or emphasizing agent-side, as I've seen a lot of other clients do. I think the tide is turning. I think more people are doing what we're doing where we just push all the data for potential analysis. But we've been able to accomplish what we need without too much infrastructure. View full review »
Paul Mercina
Director Product Management at Park Place Technologies
We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown. But BMC has really been a great partner helping us address those things. Building that kind of scale and multi-tenancy into the product would serve companies, the way we're deploying it. It's a little different than what BMC is used to, but that would be one thing I would put out there. If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved. View full review »
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Doug Greene
Sr. Director Operations at a comms service provider with 10,001+ employees
It's highly scalable. We continue to add more servers and more applications within the ecosystem easily and quickly. We continue to review all of those quarterly to make sure that the way that we've tuned the monitoring is still accurate and that it's meeting the needs of both the admins and the business. View full review »
IT Manager at a manufacturing company with 1,001-5,000 employees
Regarding scalability, so far, so good. We've got about 22,000 devices that we're working with, of which about 8,000 are directly monitored. The rest are coming in from SolarWinds, the network, and some other things. We're running three TSIMs and one parent, so four infrastructure managers. We've got integration servers all over North and South America and Europe. It's very scalable. In terms of users, it's mostly IT right now and a few business people. We've also got 300 to 400 service providers who log on and look at things occasionally. A lot of them just use the ticketing system. They don't actually get into BMC. They just work their tickets and close their tickets. As for increasing the usage of it, the foremost thing in our pipeline is to continue to bring on applications. As part of the service onboarding that I talked about, we're bringing in major applications and sitting down with the service owners. We're going through everything they could possibly want monitored and showing them what we can do for them. We're putting those thresholds in place, training their teams, and bringing their teams on as users. Slowly, over the next year to year-and-a-half, we will bring in all of IT. View full review »
Monitoring Architect at a manufacturing company with 10,001+ employees
The overall scalability of its platform and the ability to support its website is pretty good. We have a couple people on our team who seem like they are pretty proficient at it. They can do things rather quickly. I don't use PATROL. It is pretty good if you use their native products, like PATROL for monitoring. We integrate other monitoring tools into TSOM, so we don't use PATROL. I am familiar with it though, and I have been trained on it. I feel like it's pretty labor-intensive to manage. For example, if I have a number of different classes of servers, there are a lot of screens that I have to fill out, deploy, and push out to my systems. There has to be a more efficient way to do this. My company is always pressuring us to be more scalable. It is not very scalable in the administration of its monitoring. It could be better. For TrueSight Operations Manager, there are a limited number of people who use it, no more than 15 to 20 system administrators and support personnel, who are mostly in administrative functions. The reason that there are so few users utilizing the system is because all the events are automated. Most of our support teams and users look at Remedy, and there are over 3000 users looking at Remedy. So, a lot of the users of our overall system have no need to look at a TrueSight console. Their work is done through the way we have designed the system. They get a Remedy ticket and what's called a PagerDuty notification. They know when they get those two things that there's an issue along with all the information's contained within those two systems. They don't need to go to the TrueSight console. View full review »
Sr Manager at a tech services company with 1,001-5,000 employees
It's scaling fairly nice, but not as large as we would like. We are not seeing the type of scalability that BMC claims. For example, they say that you can run 900 agents against an ISN. We find the ISN stability goes down when you hit 500 or 600. So, you're only at two-thirds of the capacity. I forget how many millions of things that the TSIM was supposed to be able to handle. We are no where near that capacity. We're spinning up more TSIMs because it's just not scaling as advertised. View full review »
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
In addition to the traditional Patrol Agent, BMC TrueSight added the predictive functionality so we can predict a trend instead of having a static threshold. We can let people know, in addition to what is happening, what is going to happen. We can predict that and have the ability to do a cost analysis. View full review »
George Klarmann
CEO at Transcendence IT
It's very scalable. It is horizontally scalable. Right now, I'm hearing good things from the product team that they want to do some things as far as vertical scalability, as well. View full review »
Find out what your peers are saying about BMC, Broadcom, Moogsoft and others in IT Infrastructure Monitoring. Updated: March 2020.
405,734 professionals have used our research since 2012.