BMC TrueSight Operations Management Valuable Features

John_Rooney
Vice President of Managed Services at Park Place Technologies
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable. We have one Knowledge Module that we're using today, which is the Sentry KM. We're bringing on the operating system Knowledge Module. The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud. It's one presentation layer, one path with these Knowledge Modules, which we can add to it to get greater breadth. That enables Park Place to provide one pane of glass over all those layers - hardware, OS, app, and cloud - which gives us a really good opportunity with the AIOps piece to get root cause analysis. And that's what our customers want: one pane of glass and a detailed root cause. If you've ever been in a data center when something goes wrong, the first thing they ask is, "What happened? What went wrong? Why did it break?" It's the Knowledge Module which is the biggest feature that benefits us. View full review »
Sravanti Bhandaram
It Consultant at a tech services company with 11-50 employees
TrueSight Operations Manager is a combination of different components (applications) like Presentation Server, Impact Manager, and AppVisibility Manager and IT's Data Analytics, but it provides a seamless integration and a holistic view with Application and Infrastructure Health views. It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools and saves the need to configure users for all the different components and improving monitoring views. View full review »
reviewer599178
Project Manager with 51-200 employees
I believe that the ease of use and UI is great. The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring tools into BMC. View full review »
Alexander McKee
Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees
The ability to pull hosts together to show what processes are running, so it can be used for change management. View full review »
reviewer802980
Senior Software Engineer with 201-500 employees
TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well. View full review »
LeadEngi939e
Lead Engineer at a tech services company with 501-1,000 employees
* Wide support for monitoring * Strong event management * Service management capability * Baselining (analytics) * Easy to integrate other tools with it View full review »
Benjamin McKrill
Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees
Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated. View full review »
Stuart Reid
Senior Performance Analyst and BMC ProactiveNet administrator at a government with 10,001+ employees
The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events. View full review »

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