BMC TrueSight Operations Management Overview
What is BMC TrueSight Operations Management?
TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.
BMC TrueSight Operations Management is also known as ProactiveNet, TrueSight Operations Management.
BMC TrueSight Operations Management Buyer's Guide
Download the BMC TrueSight Operations Management Buyer's Guide including reviews and more. Updated: March 2021
BMC TrueSight Operations Management Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
BMC TrueSight Operations Management Video
BMC TrueSight Operations Management Archived Reviews (More than two years old)
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Lead Engineer at a tech services company with 501-1,000 employees
Mar 5, 2018
Proactive monitoring helps minimize downtime, although requires lots of servers
How has it helped my organization?It helps to minimize downtime of applications by enabling proactive monitoring.
What is most valuable?Wide support for monitoring Strong event management Service management capability Baselining (analytics) Easy to integrate other tools with it
What needs improvement?Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high.
For how long have I used the solution?More than five years.
What do I think about the stability of the solution?No stability issues. We can make it stable by allocating enough resources.
What do I think about the scalability of the solution?No issues with scalability. We can increase resources vertically, according to growth in infrastructure.
How are customer service…
Jan 31, 2018
Eases cross launch between multiple tools and improved monitoring views and dashboards
What is our primary use case?Performance and Availability monitoring. Putting all the infrastructure and application and various monitoring into a Service Context for Service Monitoring.
Pros and Cons
- "It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
What other advice do I have?It is quite an efficient tool. There are continuous improvements being performed to satisfy the customer needs, but like any other tool or automation, it has some issues. TrueSight offers a global solution with possibility of end to end integration.
Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2021.
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Jan 18, 2018
The tailoring of the knowledge modules has been particularly useful
What is our primary use case?Monitoring applications and servers. We also monitor individual pieces of management software, like WebLogic.
How has it helped my organization?Proactively monitoring 24/7/365 on all of our servers. This allows technical staff to focus on other areas and our operators can monitor the systems.
What is most valuable?The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.
What needs improvement?The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
For how long have I used the solution?One to three years.
Senior Software Engineer with 201-500 employees
Jan 17, 2018
Online documentation is often incorrect/incomplete. It is helpful to be able to apply rule-based routing to alerts.
What is our primary use case?We utilize BMC TSOM to monitor our entire infrastructure and all applications that lie therein. Our infrastructure is hosted both in our datacenters and in cloud hosted services (AWS and Azure).
Pros and Cons
- "It is very helpful to be able to apply rule-based routing to alerts."
- "TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
- "It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
- "BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
- "BMC's online documentation is often incorrect or incomplete."
Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees
Real UserTop 20
Jan 16, 2018
Allows our operations team to have one single application to reference when investigating issues in our environment
What is our primary use case?We utilize BMC TrueSight Operations Management to proactively monitor all of our physical and virtual server environments. Coupled with Entuity for TrueSight Operations Management, we can have a holistic view of our Network and Server environments health in a single pane of glass.
How has it helped my organization?It allows our operations team to have one single application to reference when investigating issues in our environment.
What is most valuable?Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.
What needs improvement?I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
Dec 27, 2017
We can verify uptimes as another source of keeping devices in compliance
What is our primary use case?We use it to scan and monitor our server environment. This allows us to monitor devices which are introduced as they are spun up, to see that there are no unknown devices, then we can verify uptimes as well as patching as another source of keeping devices in compliance.
How has it helped my organization?Allows reliable access to server hardware info, uptime statuses, current patching, and much more. This allows us to make sure we have an updated inventory, as we feed this into our inventory system along with info from Atrium CMDB.
What is most valuable?The ability to pull hosts together to show what processes are running, so it can be used for change management.
What needs improvement?More modules for less popular applications and better…
Jun 26, 2017
The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring tools into BMC.
Pros and Cons
- "I believe that the ease of use and UI is great"
- "I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
What other advice do I have?My advice would be do not cut on the planning time as well as testing time, UAT, SIT as well as FIT. Also make sure that you have the correct infrastructure in place and also cater for the intended growth.
Mar 22, 2017
Before choosing this product, we evaluated other options, and we still do. Mainly, it ends in a mixture of tools, and using open source-based tools reporting up into it.
Pros and Cons
- "The Event Management is outstanding; still is the most interesting part of the product."
- "The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
What other advice do I have?Estimate enough time for the implementation. Never trust anyone who tells you that you will be finished in three months. Calculate at least one year for all tasks.
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Before implementing consider: Scalability, High Availability, Implementation Repeatability and Standardization
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Dec 26, 2013
Benefits include Reduced Cost, Improved Availability and Service Quality
What other advice do I have?This is the best product so far I have ever experienced.
BPPM - Movement of Oracle Database from a RAC to a Standalone.
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BPPM has the potential to be a market beating product however, the investment required is significant
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Product CategoriesIT Infrastructure Monitoring Application Performance Management (APM) Event Monitoring Cloud Monitoring Software
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