We hired BMC to consult for the deployment.

We worked directly with BMC. We didn't use any third-party.

We installed it ourselves, but with BMC's help. We did it ourselves with them looking over our shoulder. 

To get to the 10.7 and 11.3, their services, the Premier Support, created a "cookbook" for us to do that migration. That was extremely helpful. 

And from a consulting perspective, as part of the Premier Support, we were able to get the right consultants in to help us fine-tune that motor. They would come in and look at it and say, "By the way, you can filter this stuff out because you're not actually using it." I liken it to our cell phones when our data plans are out of whack with our use. We pay way more than we need for our minutes and a consultant comes in and says, "You can do this, this, and this, and be more efficient." They've been very helpful there.

We partnered with BMC this time. Typically, we use a third-party, but in talking with BMC and where we were at - as we use them primarily for consultative - we said, "Hey, what's the best way to go ahead and do the upgrade in the migration?" They gave us the cut plan and then we actually did the physical work ourselves, which saved us some $200,000 in project fees.

With two guys running the system day-to-day, and consultative services from BMC to tell us, "Okay, this is how you do it," we were able to execute both the upgrading project, as well as administrating the product, while still running on the old system. It says a lot about the product's ease of use and capabilities.

Now, my guys are really smart and I'll give them all the credit. They're smarter than the average bears. But the reality is that it's rare to find a product where the people who are running it can be doing a major upgrade at the same time.

We require two or three executives to deploy and maintain the solution.

We had a consulting firm that worked with us, a firm which BMC had brought to the table named Column Technologies. That experience was not good. BMC had said these guys were one of the best partners they had, and they probably are. It could have been Column Technologies, it could have been anybody that they brought in. 

Our implementation was so unique and different compared to what they were used to. They were used to going into an end-user and helping them get this solution deployed within their own IT environment, to manage their own back-office IT. But that's not how we were doing it. We were putting it in as a service platform to manage thousands of customers and hundreds of thousands of devices, potentially. So the implementation was very different.

BMC had to work with us pretty extensively on how we were configuring and putting this in to make it work the way we needed it to work. I'm not going to pick on the consultant that much or criticize them too heavily because this installation was very different than what they were used to doing.

We got a lot of support from BMC because it required it. We needed the guys who built the product to help us get this thing implemented in such a way that it would support our business model. Ultimately, we solved those problems and we're in good shape now. But there were some startup issues, that's for sure.

To deploy the solution, we need to install agents, install the software, ensure that the servers and the prerequisites are ready, and ensure that the setup related to integration to the endpoints and security is ready. The problem is not in the setup and installation of the product. Usually, the problem is related to the infrastructure and facilitating access to the product through security procedures. The administration of the solution is easy. A couple of people can manage it.

We implement the solution for our customers and have certain guidelines that we follow. 

For example, a customer interested in mounting dashboards will not be given complete access because we control user-level access for them. We determine if the customer wants to view events in the console or if they want to see the performance of their hardware. We then provide a set of guidelines and documentation that includes those specific features. 

We give customers the level of access they desire rather than complete access to the entire solution. 

We did it ourselves. 

Globally, I've got six engineers and 12 operators who worked on the deployment. This is a sizable group. However, I'm currently supporting global operations of a couple hundred clients, and they're major clients. 

We did a lot of it ourselves, since we had the knowledge in-house, specifically on the event management side. We were an ADDM environment. So, we had bits and pieces of technology knowledge in our company, but in order to pull it all together, we used Wipro, as well as BMC in India to drive this. That's still the case. We're still using them to get this whole thing deployed in various pieces. 

Overall, our experience with BMC and Wipro has been positive. However, there have been challenges because the technical people have moved from our account to another account. We have a rotating team of people, which gets very challenging for continuity.

For deployment and maintenance of TrueSight, we need about four people. For the whole enterprise solution, we need 25 people for 24/7/365 support.

Typically, our company builds knowledge for implementing infrastructure/operations activities like this from the ground up. We did not use a third-party. BMC was instrumental in our success in that they made resources available to us, implementation-wise as well as development- and support-wise.

We use out in-house team to implement the solution for our clients. We have a team of three people for maintenance of the tool.

We used a vendor to do the implementation because of our company policy and to make sure it was done correctly.

The solution only requires updates for the maintenance of the solution.

I implement this solution.

We deployed it ourselves.

We normally do these kinds of implementations; I am a consultant, not a real end-user, as the clients no longer have the expertise on board (no matter which product they use).

We have a monitoring team. We work alongside them to manage and support the solution.

Implemented with in-house team, have been interacting with Vendor team as well with excellent expertise in Truesight Operations Manager.