The change was implemented by management and I do not believe any other solutions were evaluated by the people responsible for maintaining the product on a daily basis.  

I work on the entire BMC automation platform, monitoring, and workflow automation. So, basically, my role is a solution architect. I don't only work on the BMC platform, but I'm a solution architect. So, we explore multiple products based on customer requirements.

For example, there's Microsoft SCOM (System Center Operations Manager) as a competing product. However, BMC TrueSight Server Automation offers a unique platform. Microsoft's SCOM has some limitations concerning its platform. 

Nowadays, most customers expect products to come with all functionalities, and everyone wants to avoid falling behind in the market. 

So, it's up to the client to make a choice based on factors like comfort with the vendor, OEM relationships, cost, and overall requirements. All products generally have essential functionalities, but in the case of BMC TrueSight Server Automation,  it offers more functionality, scalability, and platform diversity, making it stand out as a top-tier solution.

We're not evaluating other solutions in the automation space. I'm looking at a monitoring replacement. We have the BMC monitoring tool today, but it's a very old version, and we've not been able to get it successfully upgraded. So we're going to replace monitoring. It's not an if - we're going to. We've got a project running right now to select that vendor. BMC is obviously one that we're looking at.

I don't know why TrueSight Server Automation was chosen. I wasn't involved in our customer's decision-making process. 

We evaluated one stop shop solutions and vendors.

At the end of the day, we have a budget for these automation tools. If this one fits our budget then we'll go for it. If not, then we might have to find a solution that is more without our range.

I don't know.

We considered Nutanix before choosing this solution, but the VDI integration was better.