BMC TrueSight Server Automation Reviews

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Jeremy Bragg
Real User
Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees
Jul 07 2019

What is most valuable?

Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have… more»

How has it helped my organization?

Take patching as an example. Prior to using TrueSight Server Automation, we used SMS for patching. It was very manually intense. Every month we had one week where we had… more»

What needs improvement?

I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older… more»

What's my experience with pricing, setup cost, and licensing?

We've had an ELO for a long time, a licensing agreement that was a three-year rolling contract. We did that for two three-year periods and that included all the BMC… more»

If you previously used a different solution, which one did you use and why did you switch?

Our company used SMS before BMC. They switched because they wanted a tool that was going to be more encompassing. SMS handled only Windows. They had no automation at all… more»

What other advice do I have?

My advice would be: Don't allow yourselves to become the CMDB. Don't be your database of truth. Make sure that that data is properly managed in the appropriate tool… more»

Which other solutions did I evaluate?

We're not evaluating other solutions in the automation space. I'm looking at a monitoring replacement. We have the BMC monitoring tool today, but it's a very old version… more»
Real User
Technical Architect at a comms service provider with 10,001+ employees
Aug 13 2019

What is most valuable?

The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict… more»

How has it helped my organization?

It takes away a lot of manual effort. The reason that the business bought the tool in the first place was to allow them to work in a more efficient way. This tool allows them to manage the IT estate and reach across it, but then using the… more»

What needs improvement?

The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool… more»

What other advice do I have?

Take a look at your scanning tools to see if you have adapters and APIs for TrueSight Server Automation or whether you would need to develop something bespoke. Do your due diligence around that. Have an idea of the sort of use cases you… more»

Which other solutions did I evaluate?

I don't know why TrueSight Server Automation was chosen. I wasn't involved in our customer's decision-making process.
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Real User
Security Architect at a outsourcing company with 10,001+ employees
Sep 03 2019

What is most valuable?

The most important feature is the schedulings. We want to have them set up to handle as much automation as possible to reduce the resources involved with the project. The documentation for this solution is good.

What needs improvement?

We would like to see this solution handle more multitasking. We would like to schedule it for a number of servers, for example, one-hundred servers, and duplicate that task. This solution would benefit from having additional features.

What's my experience with pricing, setup cost, and licensing?

We're looking at less than $100,000 USD for this solution.

What other advice do I have?

This evaluation is a team effort. There are three of us involved in the project, and we're looking forward to seeing how it goes. We have a wishlist with our priorities, and we'll see if it satisfies what we want. I would rate this solution… more»

Which other solutions did I evaluate?

At the end of the day, we have a budget for these automation tools. If this one fits our budget then we'll go for it. If not, then we might have to find a solution that is more without our range.
Real User
Advisor at a government with 1,001-5,000 employees
Sep 04 2019

What do you think of BMC TrueSight Server Automation?

What is our primary use case?

Our primary use for this solution is automation in the IT department. We have a private cloud deployment on Amazon.

What is most valuable?

The most valuable feature of this solution is that it is agile. It gives us more speed to deliver services and applications, and we rely on security. VDI integration is good.

What needs improvement?

I would like to see more container integration in the next release of this solution. Networking needs to be improved.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

Scalability for this solution is very important.

How are customer service and technical support?

I would rate the technical support for this solution an…
User
User at a government with 10,001+ employees
Jan 16 2018

What is most valuable?

The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do.

How has it helped my organization?

When WannaCry appered, it was very simple and easy to create an audit job that scanned our servers for the vulnerability. We were then able to determine how many servers… more»

What needs improvement?

A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

If you previously used a different solution, which one did you use and why did you switch?

Before, we used SCCM. I believe we made the switch because patching, compliance, and auditing were much better than with SCCM.

What other advice do I have?

Make sure you have a DBA.

Which other solutions did I evaluate?

I don't know.
Lavanya Bobba
Consultant
Infrastructure Operations Manager at Cognizant
May 22 2018

What do you think of BMC TrueSight Server Automation?

What is our primary use case?

OS provisioning Patch management IT audit and compliance Application deployments Data gathering and reporting

What is most valuable?

Awesome compliance, inventory, provisioning, patch, and deployment.

What needs improvement?

Agentless software More use cases into compliance management and the remediation process.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In some versions, we do have stability, especially 8.5.

What do I think about the scalability of the solution?

Not really.

How is customer service and technical support?

Technical support is good.

Which solutions did we use previously?

We used shell scripting and other legacy tools.

How was the initial

Orwin Lopes
Consultant
Senior Consultant at a tech services company with 5,001-10,000 employees
Nov 01 2017

What do you think of BMC TrueSight Server Automation?

What is most valuable?

BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments.

How has it helped my organization?

We were able to automate patching, provisioning, and compliance for our servers and network devices.

What needs improvement?

The setup of this suite is very complicated. It needs to be simplified.

For how long have I used the solution?

We have used it for two years now.

What was my experience with deployment of the solution?

Deploying it was very complicated.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability.

How is customer service and technical support?

Customer…
Chetan Gupta
Real User
Sr Sys Admin & Support at a financial services firm with 10,001+ employees
Jan 22 2018

What do you think of BMC TrueSight Server Automation?

What is our primary use case?

We have used this tool for deployment, patching, audit, compliance, and provisioning. Patching and code deployment are the most used functions that we use.  NSH script is another widely used option.

How has it helped my organization?

It makes deployment easier and allows us to put restrictions on the server using role-based authorization. Also, BladeLogic lets users view the filesystem with minimal authorization to the server.

What is most valuable?

Deployment NSH script

What needs improvement?

Provisioning needs to be more user-friendly. We were using BladeLogic for provisioning, but due to a lot of issues and complications, we had to stop using provisioning with this tool.

For how long have I used the solution?

More than five years.

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BMC TrueSight Server Automation Questions

What is BMC TrueSight Server Automation?

BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers. 

·         Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan

·         Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation

·         Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning

·         Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool

·         Reporting: Assess change impact or complete an audit using multiple dashboard views

·         Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches

Also known as
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
BMC TrueSight Server Automation customers

State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP

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