In comparison to the support team of other solutions, the support team of the Board is good.

Sometimes, support takes a lot of time. The issues are not fixed in a day. It can take three or four days, so we have to wait. The technical support must be improved.

Their support was good. They got back to us and helped us immediately. I can't complain.

With the combination of 24/7 global support and their community, there was great customer service, tech support, and community support.

I filled out a form, I got an email back within a few hours. More complex things were solved by a phone call.

We have had a good experience with customer service and support. They helped us solve an issue that we had at the time.

I get support from Board's headquarters every week. I get the answers from them. We go through the troubleshooting together and sometimes they are able to answer quickly, in that meeting. But if they cannot give me the answer directly, they will ask colleagues, and I will get the answer in two weeks. It's acceptable.

Board's technical support is very good.

We have not used technical support, because we are dealing with a third-party vendor.

Customer Service and Technical Support have been great.We haven't had issues very often, but when we have, the fixes have been quick and easy.

We have used technical support but not in the last couple or three years. We've had them come in and do training. The training group is very knowledgeable, and we're very happy with them. As far as the phone call support, like I said, we haven't used them in a few years, but it was very effective, as I recall.

I've been using BOARD for around three years. And I think I'm very comfortable with it. The help desk has been very, very, good, supportive with their emails. Any question I ask they give me some steps, and it is like a jump-start for me to brainstorm the thing, rather than making a phone call. It gives me my personal time to analyze what they have written, and gets me to resolve it, and help the users on the other side. So, many people are happy with what I have done.

We work closely with our BOARD technical team. I am happy with the level of service that we receive from BOARD.

My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they needed, or you have to go and upgrade in order to address a problem. 

Excellent. We've only done it through their online technical support, but we have had where we couldn't just solve it through an email, and they have been really very good about setting up time for us to make service calls with them. I love their technical support.

It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is getting lost in transition on a couple of the issues that I have had because it is an email chain versus a phone call or a chat. Emails are hard for technical stuff. 

However, I have not used the technical support that much, because we are still engaged with the consultants, not yet switching completely to the technical support. We have weekly calls with the consultants. They are a type of technical support.

BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as possible.

I personally do not develop in BOARD. We have been investing in our own resources, therefore we have a couple of people who can develop in BOARD (to provide support).

BOARD technical support is knowledgeable and helpful.

The person that we worked with, Roberto, understood what we needed and helped us when we had questions. We felt at ease and that we could always go back to him, email or call him. He was always ready and available to help us out.

We have not used technical support.

Very high level of customer service.

Excellent

They're amazing, how quickly they respond and how well they partner with you.

The support from the BOARD team and their consultants is great. Whenever I use technical support, they are good.

There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the same time zone. That has been resolved. I think it's getting better over the months, but it can still be improved upon.

The company that I work for is based in Italy, so all the support was coming through Italy. Now, the support now is U.S.-based, which is better for us.

Customer service is 10/10.

Technical support is 10/10.

We needed technical support and customer service few times, and had good results.