Bomgar Remote Support Competitors and Alternatives

The top Bomgar Remote Support competitors are
  • TeamViewer
  • Microsoft Remote Desktop Services
  • LogMeIn Pro
Read reviews of Bomgar Remote Support competitors and alternatives
DataAnalc067
Real User
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
Jan 29 2018

What is most valuable?

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second... more»

How has it helped my organization?

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say... more»

What needs improvement?

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one... more»

What's my experience with pricing, setup cost, and licensing?

It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving... more»

Which other solutions did I evaluate?

No, we did not have a previous solution. We found LogMeIn - we also used the non-Pro version. We found it and it has... more»

What other advice do I have?

Do it, don't hesitate, just do it, because it will be worth it. If I could give it an 11 out of 10 I would, but I... more»
manageme9de5
Real User
Management at a tech services company with 51-200 employees
Jan 29 2017

What is most valuable?

It allows access to the computer from any location.

How has it helped my organization?

I can telecommute into the office. Since we have to be on a secure network, it gives me access into my system at work that is more secure than... more»

What needs improvement?

There could be better options and it could be faster. I haven't had too many issues with it, but it's just a very basic program.

Which other solutions did I evaluate?

We were using a previous solution. However, I needed ways to telecommute to the office and I came across this solution; it seemed like the best... more»

What other advice do I have?

In my opinion, important factors while selecting a vendor are reliability, support (if needed) and scalability of the solution.
TeamViewer Logo
TeamViewer
Joe Millon
User
Executive Director at a non-profit with 1-10 employees
Aug 13 2018

What do you think of TeamViewer?

Primary Use Case: IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS. • Improvements to My Organization: Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff. • Valuable Features: The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. • Room for Improvement: The business interface is clunky and not well-documented.  It should have ability to display notes in the computer list. • Use of Solution: More than five years.

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