Bomgar Remote Support Alternatives and Competitors

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Read reviews of Bomgar Remote Support alternatives and competitors

Robin JøRgensen
Real User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
Mar 13 2018

What is most valuable?

The jump to feature function is the most valuable to us as it allows us to directly remote control customers. Furthermore, the Collaboration feature between technicians is… more»

How has it helped my organization?

The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency.

What needs improvement?

The possibility to integrate a chatbot would take this product to the next level.

What's my experience with pricing, setup cost, and licensing?

The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this… more»

Which solution did I use previously and why did I switch?

We used one vendor for our remote tool and another for our chat service. None of them met our requirements, so an integrated solution was key.

What other advice do I have?

I would advise others to write down and visualize their requirements. Remember that this tool can be one of their core components, so an ongoing project is necessary… more»

Which other solutions did I evaluate?

We evaluated TeamViewer and Zendesk.
Rani Biffle-Quimba
User
IT Business Analyst with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our ITSM management software, and remote viewing/control software… more»

How has it helped my organization?

Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.

What needs improvement?

It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console. Screen casting is a nice workaround for now.

Which solution did I use previously and why did I switch?

We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.

Which other solutions did I evaluate?

We considered LogMeIn and LogMeIn Rescue. These other solutions did not have the same features that Bomgar had to offer.
Eric Wyman
Real User
Systems Administrator at a energy/utilities company with 51-200 employees
Apr 17 2018

What is most valuable?

Remote shell and file management are critical tools that I leverage regularly on the Bomgar Remote Support platform. Also, the remote reboot feature is particularly valuable for rebooting terminal… more»

How has it helped my organization?

One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously. The time savings that we… more»

What needs improvement?

The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to… more»

What's my experience with pricing, setup cost, and licensing?

In my experience, Bomgar is a superior product. Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years.

Which solution did I use previously and why did I switch?

I have used other tools in the past, but this was the first remote support tool that we have purchased.

Which other solutions did I evaluate?

We evaluated LogMeIn, TeamViewer, WebEx and GoToMeeting.
Kevin Baldwin
Real User
PC Technician at a university with 501-1,000 employees
Apr 24 2018

What is most valuable?

I personally like the ability to share files with other machines. It gives me the ability to harvest the tools that I need for a job before handling them when I connect to that machine. I simply move… more»

How has it helped my organization?

Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient. We also have the ability to knowingly offer support to… more»

What needs improvement?

Bomgar is an inclusive software package. It has been improved upon several times already.

What's my experience with pricing, setup cost, and licensing?

Ask a lot of questions. It is not the most cost effective solution on the market. We believe for the money, it is worth what you pay.

Which solution did I use previously and why did I switch?

We were using LogMeIn before deciding to go with Bomgar. While LogMeIn was a decent solution, Bomgar had several features that we liked. These features were not supported by LogMeIn.

Which other solutions did I evaluate?

We evaluated a few different options, like UltraVNC and TeamViewer as well as others. None seemed to compare to the proprietary nature of Bomgar and their ability to record each session.
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