Bomgar Remote Support Competitors and Alternatives

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Robin JøRgensen
Real User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
Mar 13 2018

What is most valuable?

The jump to feature function is the most valuable to us as it allows us to directly remote control customers.... more»

How has it helped my organization?

The integrated chat service with quick elevation to a full control support session has increased our service desk... more»

What needs improvement?

The possibility to integrate a chatbot would take this product to the next level.

What's my experience with pricing, setup cost, and licensing?

The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you... more»

Which solutions did we use previously?

We used one vendor for our remote tool and another for our chat service. None of them met our requirements, so an... more»

What other advice do I have?

I would advise others to write down and visualize their requirements. Remember that this tool can be one of their core... more»
Rani Biffle-Quimba
User
IT Business Analyst with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our... more»

How has it helped my organization?

Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.

What needs improvement?

It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console.... more»

Which solutions did we use previously?

We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.
Eric Wyman
Real User
Systems Administrator at a energy/utilities company with 51-200 employees
Apr 17 2018

What is most valuable?

Remote shell and file management are critical tools that I leverage regularly on the Bomgar Remote Support platform. Also, the remote reboot... more»

How has it helped my organization?

One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were... more»

What needs improvement?

The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a... more»

What's my experience with pricing, setup cost, and licensing?

In my experience, Bomgar is a superior product. Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than... more»

Which solutions did we use previously?

I have used other tools in the past, but this was the first remote support tool that we have purchased.
Kevin Baldwin
Real User
PC Technician at a university with 501-1,000 employees
Apr 24 2018

What is most valuable?

I personally like the ability to share files with other machines. It gives me the ability to harvest the tools that I need for a job before... more»

How has it helped my organization?

Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient. We... more»

What needs improvement?

Bomgar is an inclusive software package. It has been improved upon several times already.

What's my experience with pricing, setup cost, and licensing?

Ask a lot of questions. It is not the most cost effective solution on the market. We believe for the money, it is worth what you pay.

Which solutions did we use previously?

We were using LogMeIn before deciding to go with Bomgar. While LogMeIn was a decent solution, Bomgar had several features that we liked. These... more»

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