Bomgar Remote Support Benefits

it_user515472
ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
It has improved our Corporate ICT support offering, meaning our customers receive improved support from our front-line and second-line support teams. View full review »
Dilip Kulkarni
Senior Professional at a tech company with 10,001+ employees
This product provides remote assistance to globally dispersed users with single clustered instance. It also has features such as secure auditing/reporting and multi-language support that are key aspects for our environment. View full review »
Kevin Baldwin
PC Technician at a university with 501-1,000 employees
Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient. We also have the ability to knowingly offer support to students from their homes, which extends conveniences, such as password resets and assistance with class registration. View full review »
Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency. View full review »
Eric Wyman
Systems Administrator at a energy/utilities company with 51-200 employees
One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously. The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial. It gives me the ability to work on projects and more important aspects of our company's technology. View full review »
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users. This has allowed us to quickly address the needs and issues of our end users. We are also able to be more effectively connected to computers and servers all over the world. View full review »
Mag
IT Support Specialist
The firm has greatly benefited from using Bomgar Remote. It is a lightweight, reliable solution that gives IT a direct visual of occurring issues. View full review »
Rani Biffle-Quimba
IT Business Analyst with 5,001-10,000 employees
Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide. View full review »
James Marshalsay
IT Client Solutions Lead at a university with 1,001-5,000 employees
This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk). This product "just works" (without fail) and is dead-easy for clients to connect with. View full review »
Andrew Blaner
IT Help Desk Manager at a university with 5,001-10,000 employees
We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration. View full review »

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