Bomgar Remote Support Initial Setup

ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
Straightforward and handheld all the way by Bomgar Professional Services. The most complex element was providing a certificate to Bomgar to embed in the code to be installed on the appliance, but this was quick and relatively straightforward. Setting up active/passive configuration was fully documented and easy. Our use of a load balancer in front of the service was assisted by Bomgar and done without issue. View full review »
Dilip Kulkarni
Senior Professional at a tech company with 10,001+ employees
The setup process involves various stages such as integrating with AD, setting up SSL, base and site configuration as well as backup, that are not so complicated. View full review »
Kevin Baldwin
PC Technician at a university with 501-1,000 employees
As for setup, we had Bomgar come in and assist us with it. It was not difficult. The things that they needed to know about our domain were readily available. It was a smooth transition. View full review »
Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
The setup is no more complex than any other service you would implement. However, with all the different possibilities and features this product has to meet for market needs, you have to expect a level of complexity in terms of security and feature policies. Although the learning curve is steep, the product is well-documented. View full review »
Eric Wyman
Systems Administrator at a energy/utilities company with 51-200 employees
The setup is complex. Purchase the remote implementation service and make them slow down and work with you. View full review »
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
We had help from Bomgar getting the product configured. View full review »
IT Support Specialist
It has a straightforward setup. Bomgar has created a simple, lightweight deployment process. View full review »
Rani Biffle-Quimba
IT Business Analyst with 5,001-10,000 employees
The setup was pretty straightforward. View full review »

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