It was very straightforward. There is nothing complicated about it.

Its deployment was done in a day. It was so quick. It didn't take long at all.

I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward.

So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool.

Just one person really. Just me.

As for setup, we had Bomgar come in and assist us with it. It was not difficult. The things that they needed to know about our domain were readily available. It was a smooth transition. 

For the on-premise environments, the initial setup was quite complex. That was not due to the solution, however. Rather, it was the complexity of the local environment. 

The cloud setup was quite simple. The only challenge is the life cycle of those remote agents.

We do not need a large team to handle maintenance. There are two people globally maintaining it.

Its initial setup was a little bit involved, but it was nothing that we couldn't eventually handle. We have a tool with a button that deploys endpoints. Users can just click on that button, and it'll get them into a queue.

The setup can be simple or complex because it depends on the size of the customer's environment. Setup and deployment can take from two weeks to three months. 

Two engineers work on each project to onboard assets and set up users.

The initial setup is not complex. It's quite straightforward. I say "Get it done," and they get it done. It's very easy for me.

There wasn't really an implementation strategy that I know of. It was deployed before I began working with the company.

The help desk manager is in charge of maintence and they probably dedicate less than 10% of their time, maybe 5% of an FTE.

We had help from Bomgar getting the product configured. 

The initial setup is a very straightforward process. We do have engineers who are certified so its easy for us. I would rate this solution a five out of five.

The initial setup was easy and deployment was not a problem.

The setup is complex. Purchase the remote implementation service and make them slow down and work with you.

It has a straightforward setup. Bomgar has created a simple, lightweight deployment process.  

Straightforward and handheld all the way by Bomgar Professional Services. The most complex element was providing a certificate to Bomgar to embed in the code to be installed on the appliance, but this was quick and relatively straightforward.

Setting up active/passive configuration was fully documented and easy. Our use of a load balancer in front of the service was assisted by Bomgar and done without issue.

The initial setup was easy. One can install it very easily.

The solution is deployed on-premises.

The setup was pretty straightforward. 

The setup is no more complex than any other service you would implement. However, with all the different possibilities and features this product has to meet for market needs, you have to expect a level of complexity in terms of security and feature policies. 

Although the learning curve is steep, the product is well-documented.

The setup was pretty straightforward for this type of product.

Very straightforward.

The setup process involves various stages such as integrating with AD, setting up SSL, base and site configuration as well as backup, that are not so complicated.

The setup was straightforward and we had lots of help from Bomgar. They sent down a technical adviser to help with the setup, but honestly it was very easy to setup.

The setup was very straightforward. Their concept is simple for everyone to understand. The technical documents help when you have doubts about anything while implementing.

The initial setup is absolutely straightforward. It is really seamless to fire up the Virtual Appliance. It only requires one person for the setup.

It took all of two hours. To deploy it and set it up and configure it, it doesn't take more than two hours. The customization requires more time and expertise. 

From a reseller's point of view, this is great, because this creates huge service revenue, professional service for partners. But from an end-user, it's a lot of handshaking and a lot of time-consuming and labor-intensive tasks involved. It's not easy to integrate it with Service Now and Remedy because those are not simple systems to set up, not turnkey systems. There's a lot of aspects involved.

In a way it's good. But generally, you just want to set it up and get it to work, it doesn't require more than two hours.

The deployment is straightforward and quite mature. 

It was straightforward AND complex. We replaced a web based solution (LogMeIn) with a device based solution. The complex part was fitting it into our environment.

The installation is straightforward.

It is easy to deploy. It can be an on-premises physical appliance or a cloud-based virtual appliance deployment. You just need to set the policies and the users.