Bomgar Remote Support Other Advice

it_user515472
ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
Set up a full project that looks to implement the full suite of functionality. Maybe phase the implementation to get the key functionality in place, and then look to utilise the more advanced functionality. Train the support analysts in the use of the tool. Bomgar provides training with the purchase, which allows your team to become Bomgar certified. I rate it an eight out of 10. It has enabled the introduction of a new communication channel (live chat) to our ICT service desk with integration directly into our Service Management toolset. The remote control solution has enabled a wider reach to our end-users. Quick scripts have enabled innovation in our support offering. View full review »
Dilip Kulkarni
Senior Professional at a tech company with 10,001+ employees
It is an appliance-based secure and scalable solution for report support. This product keeps improvising its features and performance which is ever so helpful. View full review »
Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
I would advise others to write down and visualize their requirements. Remember that this tool can be one of their core components, so an ongoing project is necessary. Furthermore, I would suggest to plan for things such as a customer-facing support portal, continuous automatic install of Bomgar Clients in their environment, SLA reporting to stakeholders, and access policies for representatives/technicians. View full review »
Find out what your peers are saying about TeamViewer, LogMeIn, BeyondTrust and others in Remote Access. Updated: June 2019.
348,275 professionals have used our research since 2012.
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful. View full review »
Find out what your peers are saying about TeamViewer, LogMeIn, BeyondTrust and others in Remote Access. Updated: June 2019.
348,275 professionals have used our research since 2012.

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