BeyondTrust Remote Support Other Solutions Considered
At the last company where I implemented Remote Support, we evaluated other solutions like TeamViewer and the built-in Windows assistance tool, but never functionally utilized them.
I believe they also had another tool before. BeyondTrust Remote Support had the most functionality. The price point was a bit higher than others, but it fit the use case perfectly and had everything we were looking for.
View full review »KB
Kevin Baldwin
PC Technician at Cape Fear Community College
We evaluated a few different options, like UltraVNC and TeamViewer as well as others. None seemed to compare to the proprietary nature of Bomgar and their ability to record each session.
View full review »RO
reviewer1512810
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
We were limited on time, so we did a little bit of evaluation. Later this year, we may evaluate again.
View full review »Buyer's Guide
BeyondTrust Remote Support
April 2024
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
Bomgar was recommended to us by Cherwell. Once this tool was explored, we bought it.
View full review »We evaluated LogMeIn, TeamViewer, WebEx and GoToMeeting.
View full review »No other options were evaluated.
View full review »We did a competitive tender. Bomgar was the only vendor in the market with the requirements we were looking for.
View full review »FG
reviewer1512756
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees
My company chose BeyondTrust Remote Support over other products since it possesses session recording capabilities. If our customers wish to have some clips, our company provides videos or screenshots using the tool's recording capabilities.
View full review »We considered LogMeIn and LogMeIn Rescue. These other solutions did not have the same features that Bomgar had to offer.
View full review »We evaluated TeamViewer and Zendesk.
View full review »We looked at LogMeIn, TeamViewer and GoToMyPC.
View full review »DameWare and SMS Remote Control tools were previously used.
View full review »The only other option we used was UltraVNC and as I said it just didn’t work well for us. We spoke with a lot of Dell KACE users and all of them highly recommended Bomgar. They work very well with each other.
View full review »We didn't evaluate other options as we had previous experience with a different remote support tool.
View full review »Buyer's Guide
BeyondTrust Remote Support
April 2024
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.