Bomgar Remote Support Primary Use Case

Kevin Baldwin
PC Technician at a university with 501-1,000 employees
We use Bomgar Remote Support to manage a fleet of more than 3000 computers across four campuses in two counties. This support extends to both hardware and software support in addition to assistance as needed for more than 1500 employees and an annual count of over 25,000 students. View full review »
Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
Intility is a cloud service provider who serves more than 600 companies with 20,000 users worldwide. It is key to provide our customers with enterprise grade support, and an integrated chat and remote tool support system is essential for this purpose. Easy collaboration between technicians across departments and locations enables us to handle support inquiries efficiently. View full review »
Eric Wyman
Systems Administrator at a energy/utilities company with 51-200 employees
I use Bomgar Remote Support as a help desk tool to assist our internal employees across multiple states address issues with their individual PCs, cell phones, and workstation issues. It is also used to remotely retrieve data from unmanned workstations in our remote offices. View full review »
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer. We host the application in our data center. We find it is easier to maintain the control of the system this way. View full review »
IT Support Specialist
We use Bomgar Remote Support at our approximately 100 employee firm to provide immediate support no matter the employee's current location. View full review »
Rani Biffle-Quimba
IT Business Analyst with 5,001-10,000 employees
Bomgar allows remote viewing and controlling of users internationally while on or off the network. View full review »
James Marshalsay
IT Client Solutions Lead at a university with 1,001-5,000 employees
We have a full service support centre that uses Bomgar Remote Support to connect with client machines and assist with complex (and remedial) technological solutions. View full review »
Andrew Blaner
IT Help Desk Manager at a university with 5,001-10,000 employees
Provides secure remote support to clients using Mac, Windows, and mobile devices in a healthcare environment supporting 10,000 clients and 15,000 devices. View full review »

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