Bomgar Remote Support Reviews

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Anonymous User
Real User
ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
Apr 12 2018

What is most valuable?

* Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. * The… more»

How has it helped my organization?

It has improved our Corporate ICT support offering, meaning our customers receive improved support from our front-line and… more»

What needs improvement?

The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then… more»

If you previously used a different solution, which one did you use and why did you switch?

We utilised Novell (now Micro Focus) ZENworks’ in-built Remote Control tool. We wanted the additional functionality… more»

What other advice do I have?

Set up a full project that looks to implement the full suite of functionality. Maybe phase the implementation to get the… more»
Dilip Kulkarni
Real User
Senior Professional at a tech company with 10,001+ employees
Sep 17 2017

What is most valuable?

Some of the valuable features are: * Non-persistent agent: This is the most valuable feature as there is no permanent… more»

How has it helped my organization?

This product provides remote assistance to globally dispersed users with single clustered instance. It also has features… more»

What needs improvement?

The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple… more»

What's my experience with pricing, setup cost, and licensing?

This product provides value for money.

If you previously used a different solution, which one did you use and why did you switch?

Previously, local teams have used other solutions like VNC, DameWare or RDP and MS SMS Remote Control tools. For over 4… more»

What other advice do I have?

It is an appliance-based secure and scalable solution for report support. This product keeps improvising its features and… more»
Find out what your peers are saying about BeyondTrust, TeamViewer, LogMeIn and others in Remote Access. Updated: March 2019.
333,257 professionals have used our research since 2012.
Kevin Baldwin
Real User
PC Technician at a university with 501-1,000 employees
Apr 24 2018

What is most valuable?

I personally like the ability to share files with other machines. It gives me the ability to harvest the tools that I need for a job before… more»

How has it helped my organization?

Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient. We… more»

What needs improvement?

Bomgar is an inclusive software package. It has been improved upon several times already.

What's my experience with pricing, setup cost, and licensing?

Ask a lot of questions. It is not the most cost effective solution on the market. We believe for the money, it is worth what you pay.

If you previously used a different solution, which one did you use and why did you switch?

We were using LogMeIn before deciding to go with Bomgar. While LogMeIn was a decent solution, Bomgar had several features that we liked. These… more»
Robin JøRgensen
Real User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
Mar 13 2018

What is most valuable?

The jump to feature function is the most valuable to us as it allows us to directly remote control customers. Furthermore… more»

How has it helped my organization?

The integrated chat service with quick elevation to a full control support session has increased our service desk… more»

What needs improvement?

The possibility to integrate a chatbot would take this product to the next level.

What's my experience with pricing, setup cost, and licensing?

The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need… more»

If you previously used a different solution, which one did you use and why did you switch?

We used one vendor for our remote tool and another for our chat service. None of them met our requirements, so an… more»

What other advice do I have?

I would advise others to write down and visualize their requirements. Remember that this tool can be one of their core… more»
Eric Wyman
Real User
Systems Administrator at a energy/utilities company with 51-200 employees
Apr 17 2018

What is most valuable?

Remote shell and file management are critical tools that I leverage regularly on the Bomgar Remote Support platform. Also, the remote reboot… more»

How has it helped my organization?

One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were… more»

What needs improvement?

The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a Jump… more»

What's my experience with pricing, setup cost, and licensing?

In my experience, Bomgar is a superior product. Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used other tools in the past, but this was the first remote support tool that we have purchased.
Jason Stallings
Real User
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
Apr 18 2018

What is most valuable?

I like how easy Bomgar makes it to connect to end users and endpoints. I am able to easily connect to hardware all over… more»

How has it helped my organization?

Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users. This has allowed us… more»

What needs improvement?

I would like to see more integration with iOS devices along with better connectivity and communication with these devices.

What's my experience with pricing, setup cost, and licensing?

I would like to order more licenses. This would allow us to support more end users concurrently. I also would have picked… more»

If you previously used a different solution, which one did you use and why did you switch?

We used the Remote Desktop Connection application which is native to Windows.

What other advice do I have?

I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful.
Mag
User
IT Support Specialist
Apr 16 2018

What is most valuable?

The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow. Also, it allows IT to… more»

How has it helped my organization?

The firm has greatly benefited from using Bomgar Remote. It is a lightweight, reliable solution that gives IT a direct visual of occurring issues.

What needs improvement?

During initial deployment of the Client on employee devices, there were just a few which failed. This required a second try at installation. We did… more»

What's my experience with pricing, setup cost, and licensing?

Bomgar has a very fair pricing structure.

If you previously used a different solution, which one did you use and why did you switch?

We used LogMeIn and switched due to rising its cost. We also had prior experience with Bomgar.
Rani Biffle-Quimba
User
IT Business Analyst with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our ITSM… more»

How has it helped my organization?

Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.

What needs improvement?

It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console… more»

If you previously used a different solution, which one did you use and why did you switch?

We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.
See 2 More Bomgar Remote Support Reviews

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User Assessments By Topic About Bomgar Remote Support

Find out what your peers are saying about BeyondTrust, TeamViewer, LogMeIn and others in Remote Access. Updated: March 2019.
333,257 professionals have used our research since 2012.

Bomgar Remote Support Questions

Bomgar Remote Support Projects By Members

What is Bomgar Remote Support?

Bomgar Remote Support Software is the only remote tool you need. Most support organizations have multiple remote tools because no single tool works across all their operating systems or across all their networks. Bomgar is different. One company used Bomgar to replace 12 remote desktop software tools! Simplify support, improve security, and increase efficiency with one remote solution.
Bomgar Remote Support customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation


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