Bomgar Remote Support Room for Improvement

it_user515472
ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on. View full review »
Dilip Kulkarni
Senior Professional at a tech company with 10,001+ employees
The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then. As new customers come in our Bomgar based remote support solution may include Virtual appliance. Some customers want a local standalone instance. This is where if you can host VM as against physical device its lot attractive proposition. One may consider a Virtual appliance as a stand by in case of physical appliance going for RMA. View full review »
Kevin Baldwin
PC Technician at a university with 501-1,000 employees
Bomgar is an inclusive software package. It has been improved upon several times already. View full review »
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Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
The possibility to integrate a chatbot would take this product to the next level. View full review »
Eric Wyman
Systems Administrator at a energy/utilities company with 51-200 employees
The product is pretty well rounded, but there are a few things that could be improved. * Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit. * The screen annotation tools could be expanded. I would like to see a text/typing annotation tool. View full review »
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
I would like to see more integration with iOS devices along with better connectivity and communication with these devices. View full review »
Mag
IT Support Specialist
During initial deployment of the Client on employee devices, there were just a few which failed. This required a second try at installation. We did not know which failed due to no reporting of Clients (that I could find) within the Bomgar Representative Console. View full review »
Rani Biffle-Quimba
IT Business Analyst with 5,001-10,000 employees
It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console. Screen casting is a nice workaround for now. View full review »
James Marshalsay
IT Client Solutions Lead at a university with 1,001-5,000 employees
This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion. However, this is not a huge downside. I would also like more insight into completed sessions. This would be nice, such as a historical log into the technician client application. View full review »
Andrew Blaner
IT Help Desk Manager at a university with 5,001-10,000 employees
The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance. We do this so we can provide remote support assistance 7 am to 6 pm, but we only enable the chat from 9 am to 5 pm. View full review »
Find out what your peers are saying about TeamViewer, LogMeIn, BeyondTrust and others in Remote Access. Updated: June 2019.
347,894 professionals have used our research since 2012.

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