There was no problem in scaling it. Originally, we only needed a few licenses. We had purchased 10 licenses, and it was easy to add additional licensing. It was easy to expand throughout our organization. We had different tech teams with different roles, and we were able to work that in pretty quickly. It wasn't a problem at all.

Its users were from the support team. They were responsible for helping out internal folks and external customers with their technical issues. We had several ITSM tools for support throughout North America, including BMC, Cherwell, and Avante products. We were able to use Bomgar to access our external customer's platforms to be able to get in there and see what's going on and fix things for them.

Yes, I think so because we started it with just the company that I installed it at was kind of a holding company, so to speak and we started with our central IT team and then started widening the scope, allowing the other unit companies, IT administrators, to be able to use it and deploy it as they needed. So I think it's definitely very scalable.

There seems to be no scalability issues with Bomgar, regardless of the number of technicians we have using the system or the number of devices that we have in session at one time. 

We find that there is potential for scaling. The scalability requires some effort, however, especially within the on-premise environment.

In terms of usage, we've got around 50,000 users who get supported by it and the actual operators of the product are around 2,000 people.

We do not plan to increase usage. It will be hard to extend its use from the current levels.

It works well for us now. It is used within the service desk department, and there are only a certain number of people who log in and access remote computers. We have 20 to 30 technicians who are using this solution.

We won't be opening it up to a lot of people or the entire IT department because that would be expensive. Its licensing is on a per technician basis. We would have to buy more licenses if we have more users. This is something that needs to be considered for a large-scale rollout.

If we were to expand its use within our organization, that should be easily doable.  BeyondTrust allows for multiple servers with redundancy and failover, so we could add additional servers where we have the most users in order to handle increased load.

The solution has rolled out a new environment with modified inner core that makes it very easy to scale and add assets or users. 

I rate scalability an eight out of ten. 

I don't have enough data on scalability. It's just anecdotal, however, it seems to expand horizontally and you can just add more licenses.

We have a concurrent license model and we have 15 licenses. The people who use it in our organization are all help desk folks.

We have plans to increase usage. As we grow, we add new licenses.

No issues.

This is a scalable solution. 

There was a scalability issue but that has now been solved. We are currently using it for twenty thousand users and we want to scale up to one hundred thousand users.

No stability issues. Just buy another license/seat when you need it.

No issues with scalability. 

We run with an active/passive configuration with one of the appliances in our primary datacentre running as active, and a second being kept in sync as a warm standby, should an issue occur.

The appliances are able to handle thousands of connections without issue. We have not experienced any issues with performance due to load.

The solution is scalable although there's a cost involved. We have both manager services and professional services people using it. Our IT manager is the person who deals with upgrades. 

It is a scalable solution since there have been no performance issues.

In my company, more than 50 people use the product.

No issues.

A quick email to support will shortly give us access to updates to upscale where we want, whether it is more concurrent licenses or active clients in our environment.

I did not encounter any scalability issues. The hardware is virtual and license updates are done through an upload to our web page.

I have not encountered any scalability and availability issues after implementing Atlas Cluster.

Absolutely no issues with scalability at all.

We have not encountered any scalability issues. We use the virtual appliance option that lets us upgrade the hardware specs if needed.

For globally oriented customers, Bomgar also offers Atlas clustering with appliances that can span multiple data centers and locations around the world.

Absolutely the most scalable product. They ship the Virtual Appliance plus two or three different models of their hardware appliances. You can scale up to a very, very large implementation which, to my understanding, we have many huge customers.

This also highlights the value-differentiator. The hardware appliance has Atlas; that's fault tolerance and has load balancing built-in. Our competitors don't even have syncable features. Bomgar has had those features in its plan since day one.

Unlike other products, Bomgar is licensed per support representative. The guys actually provide support to customers. 

Instability and performance have never been a problem compared to cloud-based because it's on-premise.  It is secure, it's fast, it's easy to deploy.

We use it almost daily. We are into the technical support business and we rely on this tool 7x24x365. 

None.

BeyondTrust Remote Support scales well.

This solution is scalable and can support a lot of users.