At the last company where I implemented Remote Support, we evaluated other solutions like TeamViewer and the built-in Windows assistance tool, but never functionally utilized them.

I believe they also had another tool before.  BeyondTrust Remote Support had the most functionality. The price point was a bit higher than others, but it fit the use case perfectly and had everything we were looking for.

We evaluated a few different options, like UltraVNC and TeamViewer as well as others. None seemed to compare to the proprietary nature of Bomgar and their ability to record each session.

We were limited on time, so we did a little bit of evaluation. Later this year, we may evaluate again.

Bomgar was recommended to us by Cherwell. Once this tool was explored, we bought it. 

We evaluated LogMeIn, TeamViewer, WebEx and GoToMeeting.

No other options were evaluated. 

We did a competitive tender. Bomgar was the only vendor in the market with the requirements we were looking for.

My company chose BeyondTrust Remote Support over other products since it possesses session recording capabilities. If our customers wish to have some clips, our company provides videos or screenshots using the tool's recording capabilities.

We considered LogMeIn and LogMeIn Rescue. These other solutions did not have the same features that Bomgar had to offer.

We evaluated TeamViewer and Zendesk.

We looked at LogMeIn, TeamViewer and GoToMyPC.

Teamviewer, LogMeIn

DameWare and SMS Remote Control tools were previously used.

The only other option we used was UltraVNC and as I said it just didn’t work well for us. We spoke with a lot of Dell KACE users and all of them highly recommended Bomgar. They work very well with each other.

We didn't evaluate other options as we had previous experience with a different remote support tool.

Yes:

• LogMeIn
• Remote USA
• Webex
• Screenshare