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Bonita OverviewUNIXBusinessApplication

Bonita is #9 ranked solution in top Process Automation tools, #14 ranked solution in Business Process Design tools, and #14 ranked solution in BPM Software. IT Central Station users give Bonita an average rating of 8 out of 10. Bonita is most commonly compared to Camunda Platform:Bonita vs Camunda Platform. Bonita is popular among the large enterprise segment, accounting for 53% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a comms service provider, accounting for 27% of all views.
What is Bonita?
Bonitasoft helps innovative companies worldwide deliver better digital user experiences for customers and employees. The extensible and open Bonita application platform unleashes the full potential of multidisciplinary development teams to create Living Apps: applications that allow continuous and incremental improvement, connecting tailored user interfaces with reliable back-office operations.

Bonita was previously known as Bonita BPM.

Buyer's Guide

Download the Business Process Management (BPM) Buyer's Guide including reviews and more. Updated: November 2021

Bonita Customers
With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.
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Archived Bonita Reviews (more than two years old)

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ValeryTezo
Senior ICT Consultant/Project Manager at Qualisys
Consultant
An easy setup and good user interface but modules are limited in the community edition

Pros and Cons

  • "The solution is stable. Even the older versions are stable."
  • "The community edition has limited module functionality. If they could release some of the functionality that's available in the enterprise edition that would be helpful to those learning to use the solution."

What is most valuable?

The solution has good graphics and a good user interface.

What needs improvement?

The community edition has limited module functionality. If they could release some of the functionality that's available in the enterprise edition that would be helpful to those learning to use the solution.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable. Even the older versions are stable.

What do I think about the scalability of the solution?

I'm not a developer and the community edition is limited, so I can't speak to the scalability of the solution. I'm the only user of the solution in the company. Currently, I'm testing it to see how it works.

How are customer service and technical support?

I've never had to contact technical support.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The community version of the solution is very straightforward to set up. It was quick to deploy on the desktop.

What other advice do I have?

We use the on-premises deployment model and the Bonita Community Edition of the solution.

I can recommend the solution. It's very robust. I'd rate it seven out of ten; I'd rate it higher if the community edition was able to offer more collaboration capabilities.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SaiedKhani
ERP Functional Specialist at Aryasasol
Real User
Top 20
Helps us to create the process, pages, and forms and is easy to use

Pros and Cons

  • "This product is very easy-to-use and user-friendly."
  • "It is missing some important features that other products have."

What is our primary use case?

I use this as part of my solution for BPM (Business Process Management) development. 

What is most valuable?

The most useful feature for me is using Bonita as part of my modeling process. I use Bizagi and Bonita together to create the process, pages, and forms.

What needs improvement?

In my experience, the response with the desktop application and the mobile application lag a bit and the product needs to improve in that way. I should be able to type the text — for example, type the CSS — and the code should generate automatically with little lag at all. This would make Bonita much better.

I think Bonita is a powerful BPM but it seems to be lacking some features compared to other products. First, they need to improve the form builder and the page designer. If I could add to the product, there are features I think would make it more complete. For example, I recently researched ProcessMaker and it has additional features for the framework, support desk, and a workflow engine. Bonita does not have a workflow engine and I don't think that Bonita can connect to the API through other systems or not. If it doesn't have that ability to connect to web API to test their service, testing seems incomplete. So Bonita is easy to use but it seems to be missing some powerful features that competing products have. 

I think the most important feature I would like to add is a mobile version of the Bonita application. The organization manager, or other executives in the organization, need to be able to connect to the BPMS with a mobile application when they are outside of the company. It's very important that the BPMS supports a mobile application with full access to all of the features. For example, if I am in sales and I have a Bluetooth device, I need to be able to access all parts of the application from remote locations and it should be responsive. 

For how long have I used the solution?

I have been using this product for about six months

What do I think about the stability of the solution?

Bonita is stable. The view of the resulting web pages is not always right in either the mobile or desktop version and needs revision for improving response time. But the product itself is stable.

Which solution did I use previously and why did I switch?

Really I use two products at the same time for business process management. I think Bizagi is a powerful software or tool for organization, but Bonita is user-friendly and easy-to-use — easier to use for development. Bizagi has a lot of features that Bonita doesn't have. Together they have all of the functionality I need. 

How was the initial setup?

The product installed easily and it was not hard to get started using it.

What about the implementation team?

I did the installation myself.

Which other solutions did I evaluate?

For my R&D, I used trial versions to compare Bonita with the other BPMs like Bigazi, Appian, BPM Anywhere and Oracle Suite. After comparisons, I chose Bonita for my application because it was easy-to-use.

What other advice do I have?

On a scale from one to ten where ten is the best, based on my experience, I would give it an eight. It is not a ten because it needs to improve in feature availability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Bonitasoft, Camunda, Bizagi and others in Business Process Management (BPM). Updated: November 2021.
555,139 professionals have used our research since 2012.
Thosleaf Thos
Center of Excellence Technical Lead at UST Global España
Real User
The community has useful resources and it is easy to pull information from there

What is our primary use case?

I am using it in a development/pre-production environment for testing.

How has it helped my organization?

not used in production.

What is most valuable?

I really enjoy using the workflow management tool.

What needs improvement?

We are workiong hard to get integrations nailed down.

For how long have I used the solution?

I have been evaluating the solution for the last month.

What do I think about the stability of the solution?

I can't evaluate it yet as it has has not been moved into any UAT or production environment.

What do I think about the scalability of the solution?

Not evaluated yet.

How are customer service and technical support?

For most of the issues, I can find support in the Bonita community. There are useful resources…

What is our primary use case?

I am using it in a development/pre-production environment for testing.

How has it helped my organization?

not used in production.

What is most valuable?

I really enjoy using the workflow management tool.

What needs improvement?

We are workiong hard to get integrations nailed down.

For how long have I used the solution?

I have been evaluating the solution for the last month.

What do I think about the stability of the solution?

I can't evaluate it yet as it has has not been moved into any UAT or production environment.

What do I think about the scalability of the solution?

Not evaluated yet.

How are customer service and technical support?

For most of the issues, I can find support in the Bonita community. There are useful resources from the Bonita community. It is easy to pull information from the community.

Which solution did I use previously and why did I switch?

I found it when I was searching the Internet for open source solutions. I found a couple of recommendations for Bonita so we added it to our testing platform candidates. 

How was the initial setup?

The initial setup is not easy, but manageable when in virtual environment. We are testing the docker container option.

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

The Community Edition comes free of charge.

Which other solutions did I evaluate?

We are considering Bonita over other BPM solutions because of its querying tools.

What other advice do I have?

Rely on the community.

I have it working with Docker and Virtual Machines.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RR
Director of Financial Systems & Data Warehouse Department at a energy/utilities company with 10,001+ employees
Real User
Integration with Java is an advantage but a more user friendly interface is needed

Pros and Cons

  • "Compared to other products on the market, Bonita presents a pretty acceptable level of robustness."
  • "It would be nice to have a wizard to help walk through the development process and create a backbone."

What is most valuable?

The ability to integrate with Java modules and Java injections is an advantage over other products in the market.

What needs improvement?

Other products are much easier to get started with because they offer wizards. It would be nice to have a wizard to help walk through the development process and create a backbone. Then, after this, you can just develop and create additional features through Java injections, etc. It should be possible to develop at a higher level.

A more user-friendly interface, especially for beginners, would be a good improvement.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

I have not had any negative experience with regards to the stability of the platform. I use other products, especially for Beta integration purposes, and these are not as stable as Bonita. Compared to other products on the market, Bonita presents a pretty acceptable level of robustness.

What do I think about the scalability of the solution?

I do not have experience in scaling up the platform but I expect that it is similar to other products.

We have approximately fifty people using this solution, all of which are end users.

How are customer service and technical support?

I did not have occasion to speak with technical support.

Which solution did I use previously and why did I switch?

The solution that I used prior to this was developed in-house and it is difficult to compare because it does not exist as a market product.

How was the initial setup?

The initial setup is not easy compared to other products. To me, it is acceptable, but there are other vendors who provide much more guidance for the customer.

What other advice do I have?

Maybe for beginners, there are more friendly products, but for users who are a bit more experienced, and I'm not talking about experts, I think that Bonita is a pretty good choice.

I have not experienced any limitations that blocked our implementation that was agreed upon by the client.

My advice for people looking to implement this solution is to look at what Bonita can offer, and then review and compare other products. After this, gather some experience or review the market to search for experts who can facilitate or support the implementation. 

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JaimeBonilla
Desarrollador Senior Bonita BPM with 51-200 employees
Real User
Great product that is powerful in developing applications

What is most valuable?

It is powerful in developing applications.

What needs improvement?

The GUI designer must be improved. When you generate a form it does not generate so well.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I have not encountered issues with stability.

What do I think about the scalability of the solution?

I have not encountered issues with scalability.

How are customer service and technical support?

I would rate the level of technical support as highly effective.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

This solution was relatively complex to implement.

What's my experience with

What is most valuable?

It is powerful in developing applications.

What needs improvement?

The GUI designer must be improved. When you generate a form it does not generate so well.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I have not encountered issues with stability.

What do I think about the scalability of the solution?

I have not encountered issues with scalability.

How are customer service and technical support?

I would rate the level of technical support as highly effective.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

This solution was relatively complex to implement.

What's my experience with pricing, setup cost, and licensing?

This is a very good financial choice.

What other advice do I have?

It is a great product but it has a considerable learning curve.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Claudio Daniel Ruiz Diaz
Dueño at a tech services company
Real User
Java integration is powerful enough to solve any complex problems

Pros and Cons

  • "Process automation with Bonita BPM is really easy."
  • "Automation in vacation of a human resources replacement would be a good improvement in the product."

What is most valuable?

  • Process automation with Bonita BPM is really easy.
  • Price to service ratio with Bonita BPM is good.
  • Forms to interact with users are really good in Bonita BPM.
  • Integration with existing systems is easy with Bonita BPM connectors.
  • Java integration is powerful enough to solve any complex problems.

How has it helped my organization?

I have solved a lot of Banking problems using Bonita BPM, from customer hiring to credit evaluation.

We have developed more than 20 processes in banking industries using the Bonita BPM platform.

What needs improvement?

Automation in vacation of a human resources replacement would be a good improvement in the product.

For how long have I used the solution?

I have been working with Bonita BPM for five years.

I have used Bonita BPM since version 5.10. The current version is 7.5.

What do I think about the stability of the solution?

The product runs steadily stable every time.

It is recommendable to use a stable version. This means do not use a new version. In example, if the last version is 7.6 it is recommendable to use the last update of 7.5. This is nothing different to other softwares.

What do I think about the scalability of the solution?

I never had scalability issues.

How are customer service and technical support?

I rate technical support with a nine out of 10. They have two support centers and they can cover all the time zones. Depending on the level of contracted support they can answer in a day or hours.

Which solution did I use previously and why did I switch?

I do not use a previous solution but I tested some others before I used Bonita BPM.

I chose Bonita because their price/service relation. You have a good value for your money invested in Bonita BPM.

How was the initial setup?

Initially with version 5, it was really simple to develop our first solution. We could to program our first solution without any training course. We used a consultant service just to configure our production server.

Now, I think that a training course is a good idea to apply the better practices using the product.

What's my experience with pricing, setup cost, and licensing?

The price is good, but I do not like the process instance annual quantity pricing base used today.

Nowadays, I think the price would not be good for small companies. For medium and large companies, it could still be a really good option.

Which other solutions did I evaluate?

We considered ProcessMaker initially, but in those times (in the year 2012), Bonita was really the best option.

What other advice do I have?

If you are trying to use a BPM solution for a core business implementation, I would strongly consider to use a subscription version (a licensed one). Do not use a community edition for business core implementations: Just because of the support service. In the community edition, you will be quite alone because Bonita BPM community is not as active, like others.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership with Bonitasoft, SA.
it_user705708
Senior Technical Team Lead at Wipro
Consultant
In my MBA class, I use this tool ​to teach BPMN design and execution. Documentation is weak.

Pros and Cons

  • "Development of forms and flows."

    What is most valuable?

    The most valuable features are:

    • Development of forms and flows
    • Flow execution
    • Database connectors

    How has it helped my organization?

    In my MBA class, I use Bonita BPM to teach BPMN design and execution.

    What needs improvement?

    The Cloud version should have a different billing model. I have installed the image of Bonita BPM on Amazon AWS and there is just one option to use and pay for.

    For how long have I used the solution?

    I have used this solution for two years.

    What do I think about the stability of the solution?

    Bonita BPM is simple and fast. It is very easy to install and use.

    What do I think about the scalability of the solution?

    Scalability of the Bonita BPM Community version is low. The paid version may be better, but I don't have contact with it.

    How are customer service and technical support?

    I use the Community version that doesn't have support. Documentation is weak.

    Which solution did I use previously and why did I switch?

    Oracle BPM was too heavy and complex, I needed a simpler solution and that is why I selected this solution.

    How was the initial setup?

    The setup was very easy.

    Which other solutions did I evaluate?

    We evaluated other solutions, such as Oracle, IBM, and MuleSoft.

    The important criteria while selecting a vendor are support, good price, good quality and performance.

    What other advice do I have?

    You should check also Oracle and IBM BPM on cloud. However, if your company doesn't have a big budget, then Bonita BPM could be a good option.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Brad Pridgeon
    Sr. Software Engineer with 1,001-5,000 employees
    Real User
    It doesn't use any type of proprietary scripting language, like in some other BPMs. Documentation and examples could be enhanced.

    Valuable Features:

    I was tasked with evaluating three different BPM vendors for my organization. Of the 3 I evaluated, Bonita was the best in:

    • creating forms
    • ease of customization of forms
    • versatility of supported platforms (we have both Macs and Windows machines, and the Studio will work on both)
    • It is the only BPM platform that I've seen so far that allows for versioning of artifacts.
    • Though we'd like to have a totally non-programming implementation, Bonita facilitates scripts where needed. It doesn't use any type of proprietary scripting language, like I saw in some other BPM products.

    Improvements to My Organization:

    Our first use case is not in production yet, but our business users have expressed how they feel it will add the needed checks and reviews to an area where data was updated without any type of review process.

    Room for Improvement:

    The documentation and examples definitely could be enhanced.

    Use of Solution:

    6 months

    Deployment Issues:

    Not in production yet.

    Stability Issues:

    It has been very stable in our dev environment so far.

    Initial Setup:

    It was very easy to install both the studio and the server engine.

    Implementation Team:

    We installed it via our in-house team.

    Other Solutions Considered:

    BizAgi, Process Maker

    Other Advice:

    Before choosing any BPM product, definitely do a real world POC with and test ease of connectivity to external systems via REST or SOAP, evaluate ease of form development, and ease of custimization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Technical Consultant at a tech vendor with 10,001+ employees
    Real User
    With it, we can run processes immediately after the design stage, but not all BPMN 2.0 notations are supported.

    Valuable Features:

    1- Rapid Live Process Design and verification

    2- Webservices and Connector

    3- Form Builder

    Improvements to My Organization:

    1- Designing processes is a two way street: you design and verify and the verification process usually is a guess work. But with Bonita BPM, you can run the process (as it will in the final stage) immediately after the design stage, giving you 100% control over the quality of your processes and flows.

    2- Designing processes requires interaction with other systems to get, set, update and delete objects. With Bonita Connectors, it's really easy to design and run processes which interact with other systems.

    3- Quick prototyping by utilizing the Form Builder, get your data as per your requirements and prototype the process/application FAST!

    Room for Improvement:

    BPMN 2.0 notations are not all supported, would love to see them all coming in (e.g. complex gateway)

    Disclosure: My company has a business relationship with this vendor other than being a customer: I am Authorized to re-sell the product
    ITCS user
    Sr. Talend Consultant at a tech services company with 51-200 employees
    Consultant
    Implementation is easy, but it requires improvements in order to be more flexible.

    Valuable Features

    User friendly Easy implementation Reduced cycle time to implement a process Bonita Studio provides a more look & feel and flexibility for changing the process and forms

    Improvements to My Organization

    BPM helps to automate complicated processes.

    Room for Improvement

    It requires improvements for better look & feel and for flexibility in changing the code in the portal.

    Use of Solution

    It's been four years.

    Deployment Issues

    No issues.

    Customer Service and Technical Support

    Customer Service: Good Technical Support: The community forums are very good for providing answers on technical issues.

    Other Advice

    It is a good product!

    Valuable Features

    1. User friendly
    2. Easy implementation
    3. Reduced cycle time to implement a process
    4. Bonita Studio provides a more look & feel and flexibility for changing the process and forms

    Improvements to My Organization

    BPM helps to automate complicated processes.

    Room for Improvement

    It requires improvements for better look & feel and for flexibility in changing the code in the portal.

    Use of Solution

    It's been four years.

    Deployment Issues

    No issues.

    Customer Service and Technical Support

    Customer Service:

    Good

    Technical Support:

    The community forums are very good for providing answers on technical issues.

    Other Advice

    It is a good product!

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Sr. Lead Engineer, Sr. BPM Consultant at a tech services company with 51-200 employees
    Consultant
    Would love for some of the documentation to be better, since there are many great functionalities built into the product

    Valuable Features

    Real java-like hooks into development of the business process model. The Connector implementation is a great addition to an out-of-box solution providing robust features for the developer to build hassle-free integrations. I also really liked the way Bonitasoft lets you define and configure how your connector interface is exposed to others leveraging your custom connector.

    Room for Improvement

    Would love for some of the documentation to be better, since there are many great functionalities built into the product!

    Deployment Issues

    No

    Stability Issues

    At times Bonita BPM Studio crashes, intermittently.

    Customer Service and Technical Support

    Customer Service: 9 Technical Support: 9

    Initial Setup

    No, very straight forward.

    Implementation Team

    In-ho…

    Valuable Features

    Real java-like hooks into development of the business process model. The Connector implementation is a great addition to an out-of-box solution providing robust features for the developer to build hassle-free integrations. I also really liked the way Bonitasoft lets you define and configure how your connector interface is exposed to others leveraging your custom connector.

    Room for Improvement

    Would love for some of the documentation to be better, since there are many great functionalities built into the product!

    Deployment Issues

    No

    Stability Issues

    At times Bonita BPM Studio crashes, intermittently.

    Customer Service and Technical Support

    Customer Service:

    9

    Technical Support:

    9

    Initial Setup

    No, very straight forward.

    Implementation Team

    In-house.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
    ITCS user
    Enterprise Architect - CEA at a tech services company with 10,001+ employees
    Consultant
    Historically, there was a 'no man's land' between the business analyst and the developer.

    Valuable Features:

    Process modelling and web screen development

    Improvements to My Organization:

    The major improvement that I see is a paradigm shift to how work should be accomplished over how the industry has always been forced to do the work. Historically, there was a 'no man's land' between the business analyst and the developer. Web developers have been asked to understand the business process models without knowledge that the real business analysts have always had at their finger tips and visa-versa. 

    BonitaBPM allows the BA's to model the processes and produce the base screens at the same time. This removes the need for back and forth exchanges between the team disciplines, reducing errors and time. It also allows the developers to spend their time doing what they know and are well paid to do, coding.

    Room for Improvement:

    The menus likely would be more intuitive if read in French. Things seem to be under strange headings at times. With experience this is a minor issue for the gain.

    Customer Service:

    We only use the open source product, so this is not a real complaint as much as a statement: Support for the open source is only at the highest levels of usage. Getting down to the details is an exercise one needs to plan for or purchase the commercial offering.

    Other Advice:

    I hope to use this product for many years to come. It is more than helpful, it is worth the effort of learning to better our company.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Product Manager at a retailer with 1,001-5,000 employees
    Vendor
    Studio provides an opportunity to get early feedback and quickly change the process and forms.

    What is most valuable?

    Ease of implementation Reduced cycle time to implement a process Studio provides an opportunity to get early feedback from real users and quickly change the process and forms

    For how long have I used the solution?

    7 months

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service: Good Technical Support: Excellent

    Which solution did I use previously and why did I switch?

    No previous solutions.

    What about the implementation team?

    In-house

    What is most valuable?

    • Ease of implementation
    • Reduced cycle time to implement a process
    • Studio provides an opportunity to get early feedback from real users and quickly change the process and forms

    For how long have I used the solution?

    7 months

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    Good

    Technical Support:

    Excellent

    Which solution did I use previously and why did I switch?

    No previous solutions.

    What about the implementation team?

    In-house

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Partner with 51-200 employees
    Vendor
    Previously, we developed custom business systems. We switched to Bonita because it cut down development time and is easier to demo to prospective clients.

    What is most valuable?

    With our own processes, we have found the extensible connector system to be very useful (our processes can connect with legacy and 3rd party systems in a simple, well defined way).

    When we interact with clients, the BPM workflows from Bonita BPM make defining processes and clarifying system flow much easier.  We used to draw system diagrams on whiteboards; now, we create simple models as functional demos. 

    How has it helped my organization?

    Our lead generation system involves both automated and human tasks. By centralizing the workflow to our internal Bonita BPM system, we have improved the conversion rate (leads to customers) and lowered the number of leads dropped. Things do not slip through the cracks any longer.

    What needs improvement?

    A number of the problem areas that we have run into in the past have been addressed in the newest version (7.0 beta). Things like custom app integration and human task forms have been greatly simplified.

    That said, creating custom connectors for 3rd party applications and APIs is still a challenging task. Debugging, in particular, is difficult. I feel that when the development process for custom connectors becomes simpler, there will be many more available connectors.

    For how long have I used the solution?

    We have been using this software internally and for our clients since 2011

    What was my experience with deployment of the solution?

    We have always deployed servers using Apache Tomcat. Our team is most familiar with this Java Application Server. Since our applications have always run as stand alone systems, this makes sense - if they required a full JEE stack, we would look at JBoss (with it's increased functionality and complexity).

    What do I think about the stability of the solution?

    The deployed systems have been fairly stable. Most of the challenges we have run into have been as a result of the hardware and network infrastructures - not as a result of Bonita.

    What do I think about the scalability of the solution?

    So far, we have not had to scale beyond a single server install. The software has scaled up to hundreds of concurrent processes and run well on the single server.

    How are customer service and technical support?

    Generally, the customer service has been great. I have interacted with a number of people at BonitaSoft (Jon Sanchez and Olivia Halaimi stand out in my memory as particularly nice to work with), all have been pleasant and helpful.

    Which solution did I use previously and why did I switch?

    Previously, we developed custom business systems. We switched to Bonita because it cut down development time and is easier to demo to prospective clients.

    How was the initial setup?

    The initial install of Bonita Studio is very simple.

    The jump from Bonita Studio to a full installation requires a solid understanding of IS and the resources to implement internal server deployments. It's quite a large jump from a demonstration with a desktop studio to even a simple deployment in a real world system.

    What about the implementation team?

    We implemented with our in-house team.

    What was our ROI?

    The return on investment is difficult to quantify because Bonita BPM has become tightly integrated in all our internal processes.

    I can say that 2014 saw a 50% increase in staffing and an 80% increase in gross revenue over 2013 (when we first implemented Bonita BPM internally). 2015 is on track to show even more significant increases.

    Which other solutions did I evaluate?

    We took a look at a number of the open source BPM solutions (including Activiti, JBPM and Drools). We found that Bonita BPM provided the best balance of clarity for non-technical users and development flexibility.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Since the end of 2013, Geek Inc has been a registered Experto partner with BonitaSoft. We do BPM development (processes and connectors) for clients interested in using Bonita BPM.
    ITCS user
    Sr. Product Manager iApps at a tech vendor with 501-1,000 employees
    Vendor
    We like the ease of implementation and how it is user friendly.

    What is most valuable?

    User friendliness Ease of implementation Vendor responsiveness

    How has it helped my organization?

    Bonitasoft helped us automate complicated and labor intensive processes

    What do I think about the stability of the solution?

    No

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service: Good. Timely and adequate. Technical Support: Good. Timely and adequate.

    Which solution did I use previously and why did I switch?

    No

    What about the implementation team?

    In-house implementation

    What is most valuable?

    • User friendliness
    • Ease of implementation
    • Vendor responsiveness

    How has it helped my organization?

    Bonitasoft helped us automate complicated and labor intensive processes

    What do I think about the stability of the solution?

    No

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    Good. Timely and adequate.

    Technical Support:

    Good. Timely and adequate.

    Which solution did I use previously and why did I switch?

    No

    What about the implementation team?

    In-house implementation

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Consultant at a consultancy with 501-1,000 employees
    Consultant
    A BPM platform with a wide range of connectors

    What is most valuable?

    ** Collaborative model based on a shared BPM repository ** Business process models and various integrated Look'n'feel Custom ** Assistance for queries creation, connectors and component services ** Java REST API + EJB2/EJB3 and Clustering ** Research data and processes + Error Handling ** Application server Tomcat, JOnAS, JBoss, and Weblogic and other ** Multiple connectors (ERP, CRM, Web Services, Social Networks, ECM, Google products, couriers ... etc..) for free use ** Mobile portal available (rendering and performance not tested yet) ** BPM engine used on platform or isolated ** Research modules on our implemented data and processes

    How has it helped my organization?

    N/A

    What needs improvement?

    * The support is mandatory to access all features (Subscription), may they can have a different business model * Requires programming knowledge for implementation and management of heterogeneous connectors. I'll advice to combine some features/connectors for internal offer without using an external editor * Rules engine recently added and with gaps, must be optimized

    For how long have I used the solution?

    I used Bonita for prototypes and small projects to demonstrate its functionnalities

    What was my experience with deployment of the solution?

    Yes, some because lack of knowledge on the product

    What do I think about the stability of the solution?

    No

    What do I think about the scalability of the solution?

    I didn't test the product in greater perimeter.

    How are customer service and technical support?

    Customer Service: Very good, also the commercial team !Technical Support: Perfect ! and the community is a great help also

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    A little complex for a non initiate person

    What about the implementation team?

    I was the vendor...

    What's my experience with pricing, setup cost, and licensing?

    N/A

    Which other solutions did I evaluate?

    Yes, for the study. ACTIVITI, IBM BPM and BIZAGI

    What other advice do I have?

    It's a good product and a rich service behind that
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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