BotFarm Room for Improvement

Solutions Architect at PureSoftware Ltd
We are not permitted to use web applications, so we find ourselves using Object Cloning and web control commands instead. Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed. Also, on multiple occasions, the service bot deactivates without reason and Automation Anywhere will not function properly until it is reactivated. In general, everything is fine but they should remove the unattended or attended bot feature. This can be confusing to customers because an unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500, which can cause customers to think: “why should I purchase an expensive unattended bot license when I can purchase an attend bot license for much cheaper?” Also, if I want to install my runner license on another machine, for example: if you install your license on a specific machine and a second vendor (like we did), you’re now installed on machine B but you can’t log in on machine B with your credentials from machine A. This is meant to be a security feature, but it makes things very difficult for customers and clients. View full review »
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard. Having the validation of the bots is something that can be improved. Pricing for this solution can be better. I would like to have access to self-service support. View full review »
Sr. Director at a financial services firm with 10,001+ employees
From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution. A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great. More integrations with third-party applications would be a great additional feature. View full review »
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,041 professionals have used our research since 2012.
Senior Vice President at Inspira Enterprise
I would like to be able to access BotForm using a mobile app. I think that customization can be further improved. IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures. View full review »
Technical Lead at a tech services company with 1,001-5,000 employees
When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful. It would be nice if people could understand it right from the beginning. In the future, I would like to see a feature for real-time chat with the support team. View full review »
Shantanu Chande
Lead Project Engineer at Peristent Systems
The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis. The documentation needs to be improved because it does not shed much light on how the product can be used. In general, the support can be improved. The stability can be improved. Having the ability to control the system from the cloud would be helpful, rather than setting up the environment locally. View full review »
Program Manager at a tech services company with 201-500 employees
The image processing capabilities definitely need to be improved. We have had trouble automating processes running on Windows Server 2016. It seems to be related to integration with the Office tools, but I cannot 100% confirm this. Technical support can be improved. View full review »
Senior Software Engineer at a financial services firm with 10,001+ employees
The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas. I would like to see more process mining features to give us insight into them before we develop automation. View full review »
Ben Huang
Founder at BSDC PTE. LTD.
The new version is not very stable. Sometimes I can't use the recording sound. They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. View full review »
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
The stability needs to be improved. View full review »
VP Software Engineering at a tech services company with 501-1,000 employees
The deployment could be made a little bit easier. An automated telephone support system would be helpful. View full review »
AVP, Technology & Solutions at Cygnet
It should be easier to create an environment for bots to operate in. There should be more support for developing in environments such as Citrix and Linux. View full review »
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The scalability of the solution needs to be improved. There's a general lack of technical support. This should be improved. It used to be better. View full review »
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,041 professionals have used our research since 2012.