Box Customer Service and Support
JL
reviewer1325613
Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
It is my understanding that support is good. I haven't had a huge use for the technical support.
View full review »MG
MarkGoodnight
Senior Solutions Engineer at Eyland LLC
Technical support is better than their competition because I have had experience with both. If you are in a critical situation, and you have the right support contract with them, you will get immediate results. But if you try to go on the cheap side, you might have to wait physically for someone to respond by calling you. So that all depends on what kind of package you buy.
The cost averages around thirty five dollars a month. There are no additional costs on top of that. They house all your data and they use all of their hardware and their equipment, and that is why it is thirty five dollars a month per person. You do not have to buy any of the hardware and you do not have to do anything on the back end.
View full review »This product has been supported by our internal team. They are pretty skilled in this technology. I've never needed to log a ticket.
View full review »Buyer's Guide
Enterprise Content Management
March 2024
Find out what your peers are saying about Box, Microsoft, IBM and others in Enterprise Content Management. Updated: March 2024.
765,234 professionals have used our research since 2012.
Customer Service:
Excellent. Our dedicated Customer Success Manager is very attentive and very committed to giving us a good experience with Box.
Technical Support:Once you reach the right people it's excellent. Like with many help desks, our scale means that we often have more familiarity with the product then their frontline help desk staff, so sometimes it's a challenge to get to the right level.
View full review »MK
reviewer1248519
Sr. Staff Data Engineer at a construction company with 10,001+ employees
I have not been in contact with technical support.
View full review »I hardly ever require support. It just works, which is one of the strongest things about it.
View full review »DC
DavidClarke1
IT Manager at Batchelor Construction
In my experience, support manages metrics instead of managing the solution. It seems they want to meet the SLAs without providing a solution.
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Customer Service:
Box.com is one of our Premier Technical Partners!
Technical Support:They take ownership of any issues, and work them quickly to resolution.
View full review »AA
reviewer1826862
Territory Manager at a tech services company with 1,001-5,000 employees
Technical support is amazing; they're really good.
View full review »MW
reviewer1453413
CEO / PM / Systems Engineer at a tech services company with 1-10 employees
Their support was very good. We very rarely need support, but when we did engage them, they were quick to respond and very accurate and complete.
View full review »LG
reviewer1295862
Vice President APAC Cloud Operations at a financial services firm with 10,001+ employees
We have not been in contact with technical support.
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Customer Service:
I have not had any issues with customer service.
Technical Support:Very good.
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Customer Service:
I love the staff at Box, they are ALWAYS helpful and able to provide personal support and help.
Technical Support:Very efficient and quick
View full review »Superb service. All of our questions are always answered in a timely manner.
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Customer Service:
I would give customer service a rating of 7/10. Most support organizations have room to get better.
Technical Support:I would give technical support a rating of 7/10.
View full review »Good
View full review »I rate support 8/10.
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Customer Service:
Great!
Technical Support:Technical support people really know their stuff, Great service.
View full review »VC
Vishal Choudhary
Associate Data Engineer at a tech services company with 201-500 employees
Our team doesn't do maintenance, but they do provide some technical support.
I haven't personally contacted technical support.
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Customer Service:
Customer service is excellent.
Technical Support:Technical support is excellent.
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Customer Service:
Customer service is top notch with having a dedicated customer success manager assigned to the account.
Technical Support:Technical support has some room for improvement, but nothing insurmountable.
View full review »The support is great and we are very satisfied.
View full review »Buyer's Guide
Enterprise Content Management
March 2024
Find out what your peers are saying about Box, Microsoft, IBM and others in Enterprise Content Management. Updated: March 2024.
765,234 professionals have used our research since 2012.