The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.

View full review »

What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve.

They could integrate better with other platforms. 

View full review »

I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.

View full review »

I find their API to be quite complex and it could be more straightforward. Additionally, the user interface complexity arises, particularly when creating users or managing ownership assignments. Simplifying this interface could enhance user experience.

View full review »

Working on documents in real-time is sometimes faulty and could be improved.

I would like to see Box integrate with more apps.

View full review »

The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels. 

View full review »

Support for larger files.

Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services. While it's understandable, it's annoying.

View full review »

Better integration with other solutions is needed. Some use cases require the user to integrate with a document management system, or they may want to do some sort of workflow management. For example, if they want to maintain an integrational ERP system then different departments may have different requirements. The legal team will require a different set of controls than the HR department, and they want to have some sort of workflow as a process. I do these things manually because they are lacking in this product. If an ERP needs a file stored in Box then it should be able to download it directly.

I would like to see an indexing system because without knowing the filename, it is difficult to find what I am looking for amongst thousands of files. It would be nice to have some sort of metadata.

View full review »

It could be cheaper. 

View full review »

Tasks and comments could be easier to see, report, search, and manage.

I think it would benefit from a task full screen with list and sort functionality, then similarly a comments screen with list/filter/sort.

So, rather than looking at individual documents and drilling down to see where comments have been added, you could, for example, view all comments added to documents in a specific folder since a set date, such as last week.

This would be particularly useful on collaboration projects, as you could easily, on the first page, see all of the comments in that project folder. You could, based on you interest, click through to the document where there was a related comment.

View full review »

I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.

View full review »

Like all cloud platforms, there are always areas of improvement around sync to local devices. We are very EXCITED about the soon to be released Box Desktop for streamed file content. We are looking to beta the tool!

View full review »

I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated,  represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great.

Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.

View full review »

I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.

View full review »

The integration with other products should be improved.

View full review »

Search function remove layers.

View full review »

I would love to see the ability to invite collaborators extended to a file level, not just the folder level.

View full review »

There are still some management features I would like to see improved, giving more control to IT.  There is a good bit here, but could use a bit more.

View full review »

The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.

View full review »

Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.

View full review »

Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box. It would be nice to have a more seamless integration with clients. 

View full review »

If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.

View full review »

Maturity of the enterprise security around user management.

View full review »

Integrations, the more integrations the better. Office + Outlook are great but we need more like it.

View full review »

Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’).
In Switzerland, many firms of different sectors face strict regulations around where their files are stored, leaving them with a limited set of options, and keeping many of these enterprises stuck on legacy infrastructure. Box Zones is a good initiative or start, but its not perfect at all.

View full review »

I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISV's. I mean a division who could really help write business specific apps.

View full review »

The Search functionality needs to be more robust and behave like Google Search.

I wish that the Box Search functionality would use the machine learning technology found in Google Searching to perform/track user searches. Currently, when I perform a search in the Global Search toolbar in Box, there is the option to refine my search through filtering by Folder, Owner, Type, and other attributes. This is a good workaround, but eliminating this step would be ideal.

View full review »

Sometimes, their website doesn't work properly. It could be improved with a better user interface.

The UI should be faster. Sometimes it lags when switching between documents. 

Sometimes it is compatible with our other devices, but sometimes it's only allocatable to use in the proper way. It's not really optimized for high compatibility with other devices.

View full review »

The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary.

View full review »

Only web access for non enterprise customers. Come on guys, Dropbox, Google Drive, and SkyDrive all have a syncing feature.The only way to set up a comparable feature is to either:A) Pay for it via an enterprise plan. B) Set up a WebDAV storage link via a disk mount in your OS (Which is slow as molasses and isn't user friendly at all. View full review »

The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.

View full review »

I wish the search was faster, like a google search. View full review »