We used an external team for the implementation of Broadcom Clarity PPM, particularly just for them to give their inputs. We used Ignite as the third party.

The solution was implemented through our in-house technical team.

in-house team

We deploy the solution to others and we use it for the deployment.

The amount of people for the deployment depends on the environment. For example, 10,000 people there need to be approximately 10 people for the deployment.

We can deploy the solutions with two or three consultants for large organizations and if you want you can train them to do the maintenance.

Our implementation was completed by CA Systems Architects in collaboration with our in-house team responsible for the system health and performance. The best advice I can give to anyone thinking of utilizing this tool is to create a rock-solid requirements document and make sure that you stick to your guns on what you want out of the system. If the System Architect that they provide you is not giving good customer service or is not willing to step back and explain the configurations that are being done on the system, stop the person and contact your sales representative immediately. Do not proceed with the configuration until you get the answers you are looking for, or your go-live can be pushed back quite a bit.

I wasn't involved in the implementation.

I am currently using a CA Partner (R2) to assist with the implementation.

We are On Demand, so CA does the setup.

We chose the least expensive vendor and their level of expertise was not balanced (in some areas excellent, in others less so).

It was implemented by a vendor team. A huge lesson for us is to have our processes well defined - and preferably in use - before implementation. Because our PPM capabilities were so immature at the time, our team made many assumptions about how we would use the various functionalities and had those all implemented from the start. We have had a three-year journey of trying to roll this back.

We were support by the CA team in Toronto, Canada.

In-house

We implemented the tool with a CA partner, Deloitte. My advice is to have at least one senior expert of the tool in the team. We didn’t have that and I think if we had, today we would be facing fewer problems. It is important to know about issues and details about the tool to design a better implementation.

The support and the transition from our old system to this, they made it go very smoothly. We had people onsite helping us. They were very good at letting us do a concept and run through it first, and test everything we needed to test. Those were some of the things I liked about it.

We worked primarily with Rego Consulting to do our implementation services, since we are just now getting live. We just rolled out about four weeks ago.

I implemented it myself and it was very easy.

I have worked with companies who were using vendor team for implementation and support.

I am a member of the implementation team. Sometimes there is vendor presentation in the team, but not always and then there must be SME's with prior experience. Plain in-house teams do not have the required expertise for an initial installation. Learning through trial and error will prolong installation and especially initial configuration.

We got support for our implementation so that made it easier.

We used a vendor team.