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Broadcom DX Application Performance Management OverviewUNIXBusinessApplication

Broadcom DX Application Performance Management is the #3 ranked solution in our list of top Container Monitoring tools. It is most often compared to AppDynamics: Broadcom DX Application Performance Management vs AppDynamics

What is Broadcom DX Application Performance Management?

CA Application Performance Management (CA APM) is the solution global brands trust to proactively identify and resolve performance and availability issues across physical, virtual, cloud, and mobile applications. Patent-pending analytics provides expertise in the form of guided assisted triage workflows for in-depth, root-cause diagnostics across development and production applications, simplifying and speeding the time it takes to find and fix issues.

CA APM scales to your organization’s needs and automatically correlates multiple sources of data to help you sort through the data and act decisively, helping to improve user experience and application performance.

Broadcom DX Application Performance Management is also known as DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA.

Broadcom DX Application Performance Management Buyer's Guide

Download the Broadcom DX Application Performance Management Buyer's Guide including reviews and more. Updated: October 2021

Broadcom DX Application Performance Management Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip

Broadcom DX Application Performance Management Video

Archived Broadcom DX Application Performance Management Reviews (more than two years old)

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Alexandre JorgeFrança Gonçalves
IT Service Specialist at a financial services firm with 1,001-5,000 employees
Real User
Enables us to track track performance on the production and QA environment

Pros and Cons

  • "The time it takes to track problems in applications is the most valuable return that we have from this solution."
  • "The reason it's not a ten is because they don't focus enough on improving over time like other competitors do who have a more modern and complete tool."

What is our primary use case?

I use it to track performance on the production environment and QA environment.

How has it helped my organization?

The time it takes to track problems in applications is the most valuable return that we have from this solution. 

What is most valuable?

The transactions rate feature is the most valuable feature. It shows the deep histories of everything that's running on an even transaction. That's why it is so useful.

What needs improvement?

I would like for them to develop a feature that controls .net agents remotely. It would be very useful and we don't have this feature now.

They need to improve the crossing over of data from large files and they should use LUNIX heavily. There's room for improvement there. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have a good impression of the stability. 

How are customer service and technical support?

I use technical support a lot. They've performed well. They always respond quickly and they are assertive. We have had a good experience with support.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

The quality of software is one of the main criteria that we consider when evaluating a solution.

What other advice do I have?

I would rate it an eight out of ten. The reason it's not a ten is because they don't focus enough on improving over time like other competitors do who have a more modern and complete tool. 

They should develop the user experience so that you don't need to put in other agents. Today you have to use another host to bring up your vision. If they would have a single agent with all this information, it would be perfect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mahendra Shetty
Systems Engineer at a tech services company with 10,001+ employees
Consultant
We can monitor how the application is connecting to the database and what queries are being requested

Pros and Cons

  • "We receive good transactions from it with good graphs, as well, documenting the activities of total visitors on the site. We can pull the reports and provide them to the client, as required."
  • "Users no longer need to depend upon the console for a compatible Java version. Now, users can directly learn the version, perform all their actions, and see all of those performance-related issues."
  • "Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM."
  • "As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable."

What is our primary use case?

It's for monitoring application performance and end user experience.

How has it helped my organization?

It secures traffic through the HTTPS. There are a huge number of cipher suites which are enabled. Unfortunately, some of the cipher suites are not being recognized by the APM tools. However, we are able to manage with the other cipher suites in the market, apart from ones offered by CA APM.

We have had a tough time getting these topics monitored.

What is most valuable?

In terms of end user experience, it is very useful. We use it to organize our client requirements, for example:

  • How many users utilize the vertical URL and what are their experiences? 
  • How good is the response rate?
  • How many errors are the users receiving?
  • What errors do they get?
  • What screens are being displayed? Are they receiving, "Page Not Found" or "Error 404"?

We receive good transactions from it with good graphs, as well, documenting the activities of total visitors on the site. We can pull the reports and provide them to the client, as required.

In terms of application performance, we are able to identify the memory leaks within applications. We have been able to identify how an application is behaving in terms of a custom method of classes and how well the response is being solved. We can find the KPIs of the application along with its performance indicators.

The custom classes, suchs as hybrid net performance, we are able to identify and fix, accordingly. The solution is proactive. We can monitor how the application is connecting to the database and what queries are being requested, then how well those are being respond to by the solution.

Users no longer need to depend upon the console for a compatible Java version. Now, users can directly learn the version, perform all their actions, and see all of those performance-related issues.

What needs improvement?

Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM.

As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable. I know that this is something that they are looking to do in the future, but I am not sure how with the current solution.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is very good. CA APM is far more stable than any of the other tools available, though we have seen memory leaks with the solution.

What do I think about the scalability of the solution?

Scalability is good. We haven't faced any issues.

We have about 50 users in our organization, from directors to analysts. Around 60 to 70 percent of our organization is using the solution.

We monitor more than 400 applications, which is done with two people who are system engineers (myself included).

How is customer service and technical support?

The technical support has performed very well. We receive good information in a very quick and polite manner. They have very good technical personnel and have been very happy with them. Sometimes. I contact them when CA APM introduces new things.

How was the initial setup?

The initial setup is very straightforward; it is not complex. It is well-documented. I can follow the documentation to get the tool working.

For a simple install, the deployment can take about a day, then I can monitor any application.

A complex install will need requirements to be gathered for how things are done and how deep the data is to be implemented and instrumented. If they are a huge number of classes to be monitored, then we need to collect all that information from the application team or client. Afterwards, we have to instrument the system. This may take a week or ten days based on the requirements. 

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the pricing.

Which other solutions did I evaluate?

What other advice do I have?

Consider the compatibility first, then consider the resources required, finally consider the applications that you will be monitoring. Then, you can go deploy them.

We used the Five-Pack when onboarding services. We also used SiteMinder and introduced synthetic monitoring, integrating with CA Spectrum and CA Service Desk. We use several CA applications. Everything is interconnected to get triggered and tickets routed to a particular thing automatically.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Learn what your peers think about Broadcom DX Application Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
541,108 professionals have used our research since 2012.
SG
Senior Manager at a tech services company with 10,001+ employees
Consultant
Gives us the ability to check memory patterns, but the solution consumes a lot of memory

Pros and Cons

  • "For me, the most valuable feature is being able to check memory patterns. We check them when we do load testing or soak testing to see if there are any memory leaks."
  • "A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory."

What is our primary use case?

We look at the load patterns and server health by looking at server health parameters. Heap memory is of prime importance as well as how the heap is behaving and how the memory is behaving under load, as well as the CPU utilization. These are generally the parameters we will check.

How has it helped my organization?

In a production environment we check all the parameters. We can detect any leakage, any problems, whether RAM is sufficient, and whether CPU is crossing a threshold. We can determine if we need to add new servers or RAM or adjust the heap settings.

It helps save resources for a company.

It also helps us look at business-critical transactions and how fast they are happening. It helps us pinpoint the methods or functions that are taking longer to operate and we can advise the development team to look into it and fine-tune those areas. They can make adjustments immediately.

What is most valuable?

For me, the most valuable feature is being able to check memory patterns. We check them when we do load testing or soak testing to see if there are any memory leaks.

What needs improvement?

A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

We haven't had any issues with its scalability.

How is customer service and technical support?

When you submit a support ticket it will take them two to three days to reply. They told us they would resolve issues within 24 hours, but so far that has not happened.

There have been times when we were doing performance testing, load testing, where it didn't capture the required information we were trying to monitor. We called the CA APM support team. They suggested we increase the RAM and restart the agents. That was the solution they gave us.

How was the initial setup?

The setup is not straightforward. It is a bit complex. I have not configured CA APM myself, but I use it for performance testing. When we are doing performance testing, we configure CA APM for a pre-production environment which is similar to the production environment. We will do load testing and take all the parameters and observations and send them, along with our recommendations and conclusions, to development. But I have not really configured CA APM.

What's my experience with pricing, setup cost, and licensing?

Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." Both CA APM vs Dynatrace and CA APM vs AppDynamics are a bit lower in price. Because of this, our clients insist on using CA APM.

In my opinion, if you can afford it, go for AppDynamics instead of CA APM. But if our customers don't have the budget, we'll go with CA APM.

We have a comparison chart showing the license costs for AppDynamics, Dynatrace, and CA APM and other monitoring tools as well. We provide that information to our clients along with the advantages and disadvantages of a particular tool. We provide our opinion on which it is best to go with but we also listen to our clients' opinions. We discuss this at length to finally come up with a decision on which tool to go with.

Which other solutions did I evaluate?

I use many tools, such as LoadRunner, Silk Performer, and IBM. I also use AppDynamics and Dynatrace. The last two are actually the best for me at the moment because they support even the database level. CA APM does not support that much. It will only give me minimal information about the DB.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user334821
Technical Consultant at a tech services company with 51-200 employees
Consultant
Reduced application downtime and the Root Cause Analysis has saved us time and effort

How has it helped my organization?

It reduces the downtime of applications, and has, in fact, minimized it to approximately 5 percent, and possibly even less than that.

What is most valuable?

  1. Root Cause Analysis. For example, I have an application in my environment and it suddenly it goes down. I then need to find out which team to consult and whose fault it is: coding, database, network, or something else. No one is ready to accept that it is their fault, leading to the blame game. As a result, it takes me a lot of time to identify the right person, assuming I can find the right team. Then, identifying the root cause of the issue and resolving it will take more time, leading to loss of business. CA APM, however, easily updates the exact location of the error, which not only saves time but effort as well.
  2. CA APM not only does root cause analysis, but it is smart enough to proactively identify an issue that could happen and advise me to do something to prevent it.
  3. Over time there have been positive changes. For example, it now has automatic investigation, through the use of AI. CA APM has the advantage that we can create plug-ins. We can do whatever we want to do. It's like a Linux machine. Whatever you want to do you can, by scripting. That kind of customization is not available in Dynatrace or AppDynamics.

What needs improvement?

Automatic report generation needs work.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

9/10

Which solution did I use previously and why did I switch?

I used logs to study applications' behaviour, but that requires a separate team to properly handle it. There was dependency on their workflow. Now, we don't require a separate team. Additionally, the CIO can see the reports on his mobile.

How was the initial setup?

The initial setup requires some understanding of your applications. For example, you need to know how much response time is fair for a function in that program or the response time of a given page or the application overall.

What about the implementation team?

Implementation should be done by an expert as an average implementer would only be able to provide 60 to 80 percent usage of the tool.

What was our ROI?

It varies depending on the environment.

What other advice do I have?

You should only use a preferred partner of CA.

Over the couple of years, since I first reviewed the product here, my rating of it hasn't changed. I still rate it at eight out of ten. I rated it eight because it is a good CEM experience but there is room for improvement with CA APM. It is it's quite tricky to implement because you need to have traffic monitoring, etc. in place.

I have been using Dynatrace for the last nine months or so and I would rate it at nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
GR
DevOps Manager at a energy/utilities company with 10,001+ employees
Real User
There is no auto flow diagram, and the alert mechanism is not as good when compared to other tools.

What is our primary use case?

We are using CA APM for Layer 7 applications, like SQL, as well as application debugging.

What needs improvement?

Compared to other tools, it's not good.  First, there is no auto flow diagram. Second, the alert mechanism is not as good when compared to other tools. Third, there are many different folders, such as front end, back end, and BB queries, but it's very critical to centralize all the business connections. Fourth, there is an issue relative to the build all view. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

There aren't issues related to CA APM's scalability.

How are customer

What is our primary use case?

We are using CA APM for Layer 7 applications, like SQL, as well as application debugging.

What needs improvement?

Compared to other tools, it's not good. 

First, there is no auto flow diagram. Second, the alert mechanism is not as good when compared to other tools. Third, there are many different folders, such as front end, back end, and BB queries, but it's very critical to centralize all the business connections. Fourth, there is an issue relative to the build all view. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

There aren't issues related to CA APM's scalability.

How are customer service and technical support?

Compared to other tools, the technical support is not good. Other tools give support in real time, whereas CA will only reply 48 hours after I log a call.

Which solution did I use previously and why did I switch?

We have multiple solutions, like CA APM, and Pinpoint. 

How was the initial setup?

For implementation, it's just straightforward. There is no challenge to correlation, continuation or estimation, and there is no complexity in our environment.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Enes Koc
Senior Engineer at Garanti Teknoloji
Real User
Has a user-defined transaction profiling, but it should enable you to see the usage and performance of all application dependencies

What is our primary use case?

Java-based enterprise application servers monitoring: for example, WebSphere Application Server, JBoss EAP, WebLogic.

How has it helped my organization?

User-defined transaction profiling Application topology discovery and visualization Application component deep dive.

What is most valuable?

It should enable you to see the usage and performance of all application dependencies like databases, web services, caching, etc.

What needs improvement?

Root cause detection Easy installation and configuration It should facilitate real user monitoring to see what your users are experiencing in real time.

For how long have I used the solution?

More than five years.

What is our primary use case?

Java-based enterprise application servers monitoring: for example, WebSphere Application Server, JBoss EAP, WebLogic.

How has it helped my organization?

  • User-defined transaction profiling
  • Application topology discovery and visualization
  • Application component deep dive.

What is most valuable?

It should enable you to see the usage and performance of all application dependencies like databases, web services, caching, etc.

What needs improvement?

  • Root cause detection
  • Easy installation and configuration
  • It should facilitate real user monitoring to see what your users are experiencing in real time.

      For how long have I used the solution?

      More than five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      JW
      Systems Solution Analyst III at AmerisourceBergen
      Real User
      Provides a complete dashboard, tells us what's going on with our application, end to end

      What is our primary use case?

      Easily find bottleneck of our applications. We have a BSR (Business Services Reliability dashboard), so we can find out how our business is behaving, how we are getting the orders and how many errors we are getting. We find out how reliable our application is.

      It's performed very well.

      How has it helped my organization?

      We can find out the bottlenecks before the customer encounters them. That's the major benefit.

      It helps prioritize application performance issues because we can prioritize them in a test phase, or the development phase. We can find out that which queries are slow, what is the behavior of our application, and what we can tune our application to make it more reliable and faster.

      What is most valuable?

      Triage Map, Differential Analysis, Transaction Trace, error handling, cell counts. We have a complete dashboard, which tells us what's going on with our application, end to end.

      What needs improvement?

      It could be faster. For example, when we are upgrading the product, it takes a lot of time and there are a lot of things we have to do manually. If it is automated it would be really helpfull.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      The stability is very good. We haven't had any lagging or downtime. 

      We have already tuned it. It's very reliable. We have used suggestions from the CA communities and others. I already have experience with it so I have stabilized our environment.

      What do I think about the scalability of the solution?

      It's very scalable.

      How is customer service and technical support?

      I generally only use tech support when the issue is beyond my knowledge. Otherwise, I use the communities. 

      When I have used their support I've been satisfied; not 100 percent, but a lot. The problem is it takes time. I prefer to use a community because lots of experienced people are using the communities and they reply faster than CA support.

      How was the initial setup?

      It's straightforward.

      What other advice do I have?

      The important things for us when selecting a vendor are 

      • how good is their product and 
      • the reviews of that product.

      I would say try CA APM and tune it the way it is  recommended by CA Admins and from configuration guide. You'll find a lot of people complain about it because they do not tune the APM Cluster as recommended, and the agent as well.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Anuranjan Kumar
      Technical Consultant at Grid Infocom Pvt Ltd
      Consultant
      Top 20
      The product is customizable when it comes to setting up application monitoring

      Pros and Cons

      • "Some of its valuable features include transaction traces, dashboards, and metric grouping to see combined data."
      • "CA APM is very scalable and used in a clustered environment because it supports more than its technical capacity."
      • "Stability is one of the strongest attributes of CA APM. It is very stable on all platforms."
      • "CEM needs to be simplified, because it causes too many interruptions in our daily work."

      What is our primary use case?

      This solution is an awesome monitoring tool for application monitoring, customized dashboards, and alerting. Many features are used, including its ability to dive into application data, the user experience, the application flow map, transaction traces, and the team center.

      How has it helped my organization?

      We use APM for application monitoring, which includes availability, performance of apps (stalls, errors, and response time), and transactions. The product is extremely customizable when it comes to setting up application monitoring. It provides app monitoring data with very effective, immediate alerting.

      What is most valuable?

      • Transaction traces
      • Dashboards
      • Email alerts
      • Team center
      • Average response time
      • Error and stall detection
      • Metric grouping to see combined data.
      • CEM for analyzing and reporting

      What needs improvement?

      CEM needs to be simplified, because it causes too many interruptions in our daily work.

      For how long have I used the solution?

      Three to five years.

      What do I think about the stability of the solution?

      Stability is one of the strongest attributes of CA APM. It is very stable on all platforms.

      What do I think about the scalability of the solution?

      CA APM is very scalable and used in a clustered environment because it supports more than its technical capacity.

      How are customer service and technical support?

      Their support team is quite supportive and quick to respond. 

      They communicated very well and their support was vastly experienced.

      Which solution did I use previously and why did I switch?

      I have used AppDynamics in the past, and its customization is not as simple as that of CA APM.

      How was the initial setup?

      Initial setup was very straightforward. It was simple to implement and customize.

      What about the implementation team?

      I implemented this solution with an extensively experienced in-house team.

      What's my experience with pricing, setup cost, and licensing?

      Setup costs are quite competitive relative to other solutions, and simpler.

      Which other solutions did I evaluate?

      We evaluated other solutions, such as AppDynamics.

      What other advice do I have?

      Its presence is needed in our cloud solutions. Other solutions have been present from early on, but we use this solution to focus on the cloud.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      AM
      Senior Technology Officer at BMO Financial
      Real User
      There is a primary layer of alerting or metrics monitoring put in place. The initial setup is complex.

      Pros and Cons

      • "Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part."
      • "Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself."
      • "The initial setup is complex."

      What is our primary use case?

      It is a first line of defense for application performance monitoring and management to understand the customer usage patterns. When we get any major incident or a production issue, we can isolate the area where there is a probable problem. 

      How has it helped my organization?

      Adding a layer with built-in some service level guarantees between the operations, development, and support, give us one of the key disciplines that this product has pushed us to evolve into. Previously, it was bunch of loosely built operations metric infrastructure applications. I would get a call (someone I know), you know me and let's start working together, because there is a problem. Now, having this alerting in place and metrics showing themselves for what is in store and what we should work on, there is a service level that is being built across these teams so they exactly know how to work. That is a very good thing to bring as a discipline.

      It is very hard, especially for banks working from the Canadian space, because we are traditional in nature. So, it is very hard to bring about change. A product like this has broken the ice in two years in good amount of time in Canadian market and Canadian technical space. It has been able to establish itself. There has been a little push for certain disciplinary changes and behavioral changes within the teams that work in the bank.

      What is most valuable?

      The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to our call centers. Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part.

      What needs improvement?

      Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it from 10,000 feet, it's going to look like a blimp, but actually if I get into it, it's so nasty there. Without understanding that gap, no APM product can claim itself to be an APM product.

      The only drawback of this product that CA has, actually it was Wiley product they purchased and they started adding patches on top of the Wiley product to make it an APM dimensional product, but it is a sampling product. Essentially it means it samples one every 15 seconds. A lot of things happen in that 15 seconds especially when its financial transactions. If you miss one spike within that 15 seconds, that means you are looking data from a 1000 mile height, which might not look like a problem until you go and take closer look.

      The way the product itself is it allows you to identify a problem area but not exactly tell what the problem is. It is like you have a problem good. 15 years ago it would better to know that I have a problem and I have a problem in a specific area it works better. Now, the speed at which the technology and the customers are moving on, I need to exactly know what my problem is right then and there. That is a huge gap with CA APM.

      No predictability and pattern analysis is hugely dependent on the sampling. In today's financial world, your individual attention is your success path for your business growth. That means, the more I get a product that suits me exactly, that means I am unique. Even if I transfer two dollars, I am unique in my own nature as a customer. If I get mixed up with a bunch of other boats, folks who are doing one dollar $10 and I get my product customized to them, that means I'm not being individually identified as a market. The same goes with your application dynamics as well.

      If you are not able to do that individual identification of spikes and surges use cases, you are not looking at it very closely the way the market is actually driving you to look at it. Other than, that it is a huge relief. We had nothing before, so something is better than nothing.

      For how long have I used the solution?

      More than five years.

      What do I think about the stability of the solution?

      It is a very stable platform, I can vouch for that. That first line of defense is not going to fail. It is a fairly stable product because it has been there for a while and all the knicks and knacks have been worked out. I can call it a matured product in what it does, but what is being sold is a different topic altogether.

      What do I think about the scalability of the solution?

      Amazing. It is very nice for what it does.

      How is customer service and technical support?

      Every customer is unique. Again to this market, it is that unique need, unique feature, unique necessity, or unique technology that brings forward your need to adopt your technologies or adopt your lifecycle to meet that need. With CA, if I throw out a solution, one pill does not work for everything, so you need to make that customization. You need to draw a line on what customization is, then what support is. Everything cannot be customization. 

      I have a product that is unique to me, but I did really tinker it out, so you need to talk to me and understand what the tinkering is. It cannot be a customization request, it is a support. Drawing lines between customization and support, there are a few dialogues, a few dialogue lines that really need to happen along those lines. Otherwise, it is fairly good when we actually escalate. We have heard some nays back and forth, but it has been good.

      How was the initial setup?

      The initial setup is complex. Size made it complex, and understanding the complex nature of our application landscape itself. It is very diverse. 

      We acquired a bunch of banks and a bunch of wealth management companies which were put together as one bank. This means each of them have their own technical landscapes. You need to understand each of them and they also talk to each other. It is complex in nature from how we are as a bank from a technological front. This makes a complex nature to deploy a tool to work across the board.

      What about the implementation team?

      CA was engaged for implementation

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      SN
      Noc maneger with 11-50 employees
      Real User
      Helps me understand the customer experience, reduces the time to solve problems

      Pros and Cons

        • "I would like to see intelligence, deep intelligence or deep analytics."

        What is our primary use case?

        I'm checking customer experience, how they experience our website and how they use the systems inside the company. Customer experience, outside and inside.

        It performs okay.

        How has it helped my organization?

        It helps me know everything. When I know everything, like when there is a problem, I can find it very quickly. It reduces the time for solving problems in the website.

        What is most valuable?

        Seeing what the customer is doing on our website. This is important for us to understand that they use the website as we planned.

        What needs improvement?

        I would like to see intelligence, deep intelligence or deep analytics.

        What do I think about the stability of the solution?

        Great. No problem.

        What do I think about the scalability of the solution?

        Everything is okay. I have no problems.

        How are customer service and technical support?

        Their technical support is great.

        Which solution did I use previously and why did I switch?

        I have always used CA APM.

        Which other solutions did I evaluate?

        Dynatrace and CA, these are the best vendors that we checked. They're at the top.

        What other advice do I have?

        The most important criteria when selecting a vendor are support and wide use of the product. Not that the product is there in one company or two companies, but worldwide. We want the company to invest money to improve it. So I'm looking for a product that is worldwide and used widely by customers.

        I give it an eight out of 10 because it does not include all the features that I mentioned above, like intelligence.

        Do a significant PoC, and in the PoC including something very difficult, not something light. See if in the most cases, the product is giving you the answers, and not just for the easy ones. 

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Dharmendra-Singh
        Specialist Operations(Windows) at a tech services company with 10,001+ employees
        Consultant
        CEM helps in reporting on defective URLs, but overall the solution is very complex

        What is our primary use case?

        Monitoring application performance.

        How has it helped my organization?

        As such, no improvement after using CA APM.

        Regarding how we utilize CA APM for container monitoring, our implementation team is not able to this information. Our implementation team was not able to understand and share information regarding the impact CA APM has when attempting to triage complex application issues; and similarly regarding the visibility CA APM provides across complex application environments. We are not aware of how the solution allows you to monitor and gain performance insights into the various technologies across the application environment, like docker monitoring and the ability to see into the database. The same is true of how the solution helps monitor system changes, topological changes or code updates. We would like to receive documentation to understand the above features.

        What is most valuable?

        CEM - We have to produce reports of defective URLs by selecting the client site IP group, which helps us to identify status code of IIS. This gives an idea regarding obtaining the defect and finally understanding the issue.

        What needs improvement?

        Tool is so complex to understand.

        For how long have I used the solution?

        One to three years.

        What do I think about the stability of the solution?

        No issues with stability.

        What do I think about the scalability of the solution?

        No issues with scalability.

        How are customer service and technical support?

        It's average.

        Which solution did I use previously and why did I switch?

        This is our application monitoring solution.

        How was the initial setup?

        Complex.

        Which other solutions did I evaluate?

        A few 24/7 Web monitoring solutions were evaluated for comparison.

        What other advice do I have?

        Its complex to understand.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
        it_user842940
        Project Lead for Monitoring
        Real User
        Monitoring of all internal business applications makes it easy to analyze unusual behavior

        Pros and Cons

        • "Cross-VM transaction traces provide a complete "what happened where"."
        • "Proactive snapshots of transactions and all details of a transaction are saved in case of an error."
        • "Attribute decoration is a unique and very powerful feature. We can add meaningful meta information based on our internal demand."
        • "The following need improvement: 1) Integration of third-party content into app maps (e.g. data coming from beats/elastic platform). 2) Support of new application server technologies, time to adopt new versions of them. 3) Dashboarding capabilities (as with all other vendors). 4) Application architecture of the central Enterprise Manager should be developed into a cloud native architecture. 5) Mitigation of SPOF – PostgreSQL database, behind Team Center."
        • "We enountered stability issues. They were mitigated by performance tuning within infrastructure."

        What is our primary use case?

        Monitoring of our internal business applications completely, through all business processes.

        How has it helped my organization?

        As all of our applications are monitored by CA APM, it's now easy to analyze unusual behavior in a normalized way.

        In terms of container monitoring, we are currently in the rollout phase. In the end, all containers will be instrumented by CA APM agents in order to have a complete view of the current operative status of the dynamic and volatile container world.

        All application servers are instrumented to provide a standardized monitoring baseline for the given technology. We defined sets of base monitors in order to normalize analytics capabilities from a technology perspective. On top of this we monitor application specific classes.

        As we are currently in rollout phase we can't yet report on the visibility CA APM provides across application environments, yet.

        Regarding monitoring and performance insights into the various technologies across our application environment, it identifies the "worst" application in terms of which app has the highest number of errors, slowest SQL queries, etc.

        System changes, topological changes, or code updates that are introduced into our environment are analyzed by our architecture team using CA APM.

        What is most valuable?

        1. Cross-VM transaction traces provide a complete "what happened where".
        2. Proactive snapshots of transactions and all details of a transaction are saved in case of an error.
        3. Attribute decoration is a unique and very powerful feature. We can add meaningful meta information based on our internal demand.

        What needs improvement?

        1. Integration of third-party content into app maps (e.g. data coming from beats/elastic platform).
        2. Support of new application server technologies, time to adopt new versions of them.
        3. Dashboarding capabilities (as with all other vendors).
        4. Application architecture of the central Enterprise Manager should be developed into a cloud native architecture.
        5. Mitigation of SPOF – PostgreSQL database, behind Team Center.

        For how long have I used the solution?

        More than five years.

        What do I think about the stability of the solution?

        Yes, we enountered stability issues. They were mitigated by performance tuning within infrastructure.

        What do I think about the scalability of the solution?

        Yes, we encountered issues with scalability inside Team Center, a massive amount of universes, perspectives, applications.

        How are customer service and technical support?

        Good.

        Which solution did I use previously and why did I switch?

        No previous solution.

        How was the initial setup?

        Straightforward.

        Which other solutions did I evaluate?

        Back in 2009/2010: HPE Diagnostics, Dynatrace; 2016: AppDynamics.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
        it_user793983
        User with 501-1,000 employees
        User
        It is helpful with the analysis of historical performance data, but performance monitoring needs improvement

        What is our primary use case?

        System incident analysis  Performance monitoring We run a very large OLTP system: Six IBM AIX 780 high-end applications and DB servers. Daily transaction amount 100,000,000 per day.

        How has it helped my organization?

        WAS GC monitoring enhanced our application performance and DB SQL performance. It is very useful and helpful with the analysis of historical performance data.

        What is most valuable?

        E2E monitoring DB web WAS monitoring App crash report User customizing report DB connection usage from WAS

        What needs improvement?

        System incident analysis Performance monitoring

        For how long have I used the solution?

        Three to five years.

        What is our primary use case?

        • System incident analysis 
        • Performance monitoring

        We run a very large OLTP system: Six IBM AIX 780 high-end applications and DB servers. Daily transaction amount 100,000,000 per day.

        How has it helped my organization?

        WAS GC monitoring enhanced our application performance and DB SQL performance.

        It is very useful and helpful with the analysis of historical performance data.

        What is most valuable?

        • E2E monitoring
        • DB web WAS monitoring
        • App crash report
        • User customizing report
        • DB connection usage from WAS

        What needs improvement?

        • System incident analysis
        • Performance monitoring

        For how long have I used the solution?

        Three to five years.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Hui Wang
        Technical Service Owner for Monitoring at BCBS of NC
        Video Review
        Real User
        We are building a visibility dashboard so our engineers can designate which events are critical

        Pros and Cons

        • "The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe."
        • "It covers from mainframe, all the way to dotcom, for example. CA currently covers Amazon, Microsoft Azure, Office 365 monitoring."

          How has it helped my organization?

          Currently, we are building a visibility dashboard which allows our level-1 and level-2 engineering teams to actually look at the events, and be able to designate which ones are critical, which are important. It alerts them. They are able to simply look at a dashboard to be able to predict and resolve issues.

          What is most valuable?

          The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe.

          What needs improvement?

          CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. 

          The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved.

          Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort.

          What do I think about the stability of the solution?

          Very good. The CA UIM is a very solid product. We love the simplicity of the robots and the agent installation and upgrading, because you can just do it right at your central station without rebooting the remote workstations or servers. The APM allows us to have inside-application  analytics, and very seldom do we need to reboot, etc.

          What do I think about the scalability of the solution?

          The scalability side for the UIM is pretty solid. As long as you set up your database right, you should be able to handle, for example, $150,000 transactions.

          APM, currently, our organization is moving to the cloud, so we have lots more APM analytics, etc., so we're going to see how that's going to scale up.

          How is customer service and technical support?

          I like the old dashboard - I'm just going to be very open. The old dashboard allow me to create a case and be able to get my products, without going through some of the current things that are going on. 

          I still like the old, for example, CA UIM support, where you can download directly through the UIM portal without going through extra steps. So I think that can be simplified.

          What other advice do I have?

          When selecting a vendor, the reputation is important. One of the things that we have been thinking is, how many of these dotcom vendors will exist three years from today? You see AppDynamics are acquired by Cisco, you've got other vendors. Almost every week, some of these companies disappear. CA has been here for a long time, and we think that's the reputation. We definitely want CA to exist, definitely three years from today, and think that's helped.

          The second area is the support. I think CA, has great people. 

          On pricing, CA is very competitive. I think that's going to help in the long run. 

          It covers from mainframe, all the way to dotcom, for example. CA currently covers Amazon, Microsoft Azure, Office 365 monitoring. They're getting to that. We notice it, we immediately install these probes as they become available from CA.

          We think the stability of this product needs to be a little stronger on these newer products. We do suggest that CA keep it up in their area, because CA has mainframe to handle already. Now they want to expand into these other horizons. The addition of these products is going to help CA to sustain. The overall coverage of the product, not just in one area. Open source is very important, and we're looking to open source on all these too.

          CA tools are great. The technical people I work with are great, on each product. On a one to 10 scale I will give it about eight. Now, there's a reason why I say eight, because I really like to work with the technical folks. So when CA approaches me, I hope they approach me from the helping us perspective, not trying to sell me another product. I think this is so important. 

          That natural evolution comes when you, yourself, are technical. When you are technical, you are able to talk the sales language, and then it will come to the sale. Sales come very naturally as part of technical. I think that should be your overall coverage, not just one person knowing one area. It should be, you should have a master architect, master chief, who knows about every single product, and deal with it.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user778791
          Performance Engineer at Lowe's Companies
          Video Review
          Real User
          Has a random transaction trace which gives our customers the ability to look at how their transaction performs

          Pros and Cons

          • "It has a random transaction trace which gives our customers the ability to look at how their transaction performs."
          • "This application pulls data in 15 seconds. You can imagine the enormous amount of data which streams through."
          • "Documentation needs to be centralized."

          What is most valuable?

          CA APM makes our customers very happy with one of its most important features. It has a random transaction trace which gives our customers the ability to look at how their transaction performs: The average response time of their transactions with the application which runs those transactions. It helps them understand whether the application is taking long to run, whether any transaction takes longer than expected to run, or if it is running within an optimal time for that particular application. It is very helpful, because they are able to figure this out with the help of the tool. That is one of the major things. 

          Another thing that I can think of right off the top of my head is the customer experience part which comes with it. We do a lot of transactions. It is a retail company, so customer experience is very important. As far as our data moves from point to point, it is very important for us. This is why is the application is very helpful.

          What needs improvement?

          My production environment is still way back in the versions. I am only trying a sandbox of the newer technology. I have not yet exploited what it can or cannot do to the fullest. 

          However, I am going to upgrade everything to the latest version level by the end of the year. Hopefully, next year when I have to come back to CA World, I will be able to tell you more about what I would like to see, if anything.

          I would rate it as a nine out of 10. The reason why I am not going to 10 is documentation needs to be centralized. I keep saying this. It is all over the map. It is not easy to navigate to get documentation on CA APM. If it is all centralized, it would be a lot easier. 

          What do I think about the stability of the solution?

          It is fairly stable. I have used the solution and have seen it improve throughout the years. I started using it when it was Wily. My first encounter with it was in 2008. 

          I have seen a significant improvement with the upgrades which have come with it. It has come a long way. It is like night and day. The application is very stable and extremely useful. 

          What do I think about the scalability of the solution?

          It scales pretty well. For instance, I can give you an example of what I am doing right now. It is one of the few applications that pulls data every 15 seconds. The majority of the applications that I am aware of pull data in five minutes time. This application pulls data in 15 seconds. You can imagine the enormous amount of data which streams through. 

          What I am happy with is their latest version has something called SmartStor, which has been improved for the database. The scalability, it has gotten much better. 

          You are able to archive your historical data on two different collectors, then use your live data to be able to run the application effectively. That is what I do. It is very scalable. The number of collectors one can use per MOM. I have gone over that and the application is still stable, and it is very scalable.

          How are customer service and technical support?

          Technical support has come a long way. Back in 2008, it was a different thing altogether. It would be maybe overnight before you would get a callback. Now, it is maybe within minutes, depending on how you put in your request. If it is something that you need or if it is a tool, someone is calling you within minutes of opening your problem. They will stick with you and make sure that it is resolved. It has gotten better. I can't complain.

          Which solution did I use previously and why did I switch?

          In my current role, I came and the tool was already there. I was hired as a subject-matter expert on it, because I have had previous experience with it. I did not have to make that choice about changing solutions. 

          Which other solutions did I evaluate?

          I have gone between companies, where different companies use a different application performance monitor, and used the likes of Dynatrace. The difference between the two is the ease of navigating your way through the application. They both do the same thing, except how easy it is to use Wily. It is very intuitive in a lot of ways, which other applications are not.

          What other advice do I have?

          The tool itself is a great tool. I will recommend it to anyone that wants to use it.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          it_user778833
          Senior Enterprise Engineer at a financial services firm with 10,001+ employees
          Real User
          We monitor a lot of the performance via the application

          Pros and Cons

          • "We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems."
          • "We did the setup for a new datacenter, and that was pretty straightforward."
          • "The interface is getting a little old."

          What is our primary use case?

          Mainly for the application performance, the Java agent, and metrics collection.

          It has performed well so far. Operationally, there are occasionally bugs in the agent, so we have to patch those or get those upgraded.

          How has it helped my organization?

          We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems. Then, we monitor a lot of the performance via the application, and learn via the dashboard about the health and performance of all the applications.

          What is most valuable?

          • The tracing 
          • The Java metrics that it collects, and the ease of accessing these. 
          • The dashboards

          What needs improvement?

          There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents.

          I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely.

          The interface is getting a little old, but the functionality is a major deal to me.

          How are customer service and technical support?

          When we run into so many bugs, we are not sure if it is something we are doing wrong, or if there is a bug in the product, we contact technical support, who are good. They respond pretty quickly, and are usually knowledgeable about the product and some of the problems. They are able to point us to knowledge-based article, which will allow us to try to resolve the problem.

          Which solution did I use previously and why did I switch?

          No, not for the APM part.

          How was the initial setup?

          I came in later after the initial setup. We have done several upgrades since the initial installation. We did the setup for a new datacenter, and that was pretty straightforward. 

          Which other solutions did I evaluate?

          They did a feature comparison with some other products, but we are already a mainframe shop with CA products.

          HPE, CA, and Dynatrace were on our shortlist. We chose CA because we already had a previous licensing agreement, and then the functionalities and the capabilities.

          What other advice do I have?

          CA APM does the best when I am looking at metrics and stuff. Some of the newer products are focused on data transaction tracing.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          BH
          Manager Systems Application at a manufacturing company with 10,001+ employees
          Real User
          We can monitor application performance, pain points and slowdowns, to focus fixing them

          Pros and Cons

          • "The APM tool allows us to monitor performance of that application, where are the pain points, where are the slowdowns, to focus on where we can fix those."
          • "Product performance is awesome. It's covering all aspects of the application; good database metrics and internal application metrics. Just tons and tons of data."
          • "If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place."
          • "One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful."

          What is our primary use case?

          We have an e-commerce application. It's more of a business-to-business model, and employees of most companies come to our websites to order product. The APM tool allows us to monitor performance of that application, where are the pain points, where are the slowdowns, to focus on where we can fix those.

          Product performance is awesome. It's covering all aspects of the application; good database metrics and internal application metrics. Just tons and tons of data.

          How has it helped my organization?

          The improvement for us is in the customer experience. The quicker the websites are, the more satisfied, the better experience the customer's going to have, hopefully the more product they're going to buy. The sales sites are more reliable, more up time.

          What is most valuable?

          That it's customizable. If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place.

          What needs improvement?

          One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful.

          For how long have I used the solution?

          More than five years.

          What do I think about the stability of the solution?

          We've not had any problems with it.

          What do I think about the scalability of the solution?

          It scales. We have a bunch of different applications using it.

          How are customer service and technical support?

          We get really good support.

          Which solution did I use previously and why did I switch?

          We did not have a previous solution. This was brought in because we had a new app. The app was not stable, it wouldn't stay up.

          How was the initial setup?

          Initial setup is probably somewhere in between straightforward and complex.

          It's the configuration, you have to know your application, you've got to know what parts to monitor. It's not a product that you install and it does everything for you. You have to put a little bit of effort into configuration.

          Which other solutions did I evaluate?

          There wasn't anything else on the market at that time. There have been some other players that have come in since then. CA was the first.

          What other advice do I have?

          The most important criteria when selecting a vendor are 

          • good support
          • a company that's been around for awhile.

          I give it a nine out of 10. It does pretty much everything we need it to do. It's just little things, fringe things, that need a slight upgrade, like configuration. It's getting better.

          I would say get your employees some training, get some help from CA to make sure you know what best practices are.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          OG
          Solution Engineer at a tech company with 501-1,000 employees
          Real User
          Our development cycle has improved as far as the turnaround time on fixes and improvements

          Pros and Cons

          • "For the most part, we run constantly without any issue at this point because of APM.​"
          • "Our development cycle has definitely improved as far as the turnaround time on fixes and improvements."
          • "The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first.​"

          What is our primary use case?

          We are a solutions provider. Obviously, depending on the customer, we are monitoring applications. 

          We have deployed to several customers and they have all found benefit in seeing how the application is performing, what components are performing worse, and where they can improve. DevOps is definitely a big play for us. 

          They are seeing that benefit to having the APM product instrumenting their applications and getting that insight before it goes to production. It is working well.

          How has it helped my organization?

          Our development cycle has definitely improved as far as the turnaround time on fixes and improvements. The solution that gets put out is definitely better because of it.

          What is most valuable?

          • The ability to see which component is problematic. 
          • If they are meeting SLAs before it gets to production impacting customers.

          What needs improvement?

          I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic. 

          Getting that agent deployment simplified would be an amazing thing. The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first.

          For how long have I used the solution?

          Three to five years.

          What do I think about the stability of the solution?

          It is stable. There are enhancements that we have to make sometimes that are not necessarily easy to implement depending on the customer and the situation. For the most part, it is a definitely a solid product and every customer definitely sees the benefit in using it.

          One of the biggest challenges was trying to gauge overhead of a particular customer, and that was difficult to do. I know they are making improvements to the product to help address that type of situation. However, we are still in play there. There is benefit to it, but it was just difficult to prove that it was not the agent. With any situation like this, it is not uncommon to have your development team look at monitoring as a potential roadblock. Ultimately, I think we are low overhead and providing value to the development cycle.

          What do I think about the scalability of the solution?

          I think other products do have a little bit more flexibility in how large they can scale. For the most part, I think every customer I have observed has been able to work with the product. Either way, we have options to scale. It is just whether it is one cluster versus a couple of clusters, and they get what they need.

          How are customer service and technical support?

          Technical support is good. They are responsive, and always willing to help you. The turnaround time just depends on the issue, which is understandable. They have always been responsive with great people.

          Which solution did I use previously and why did I switch?

          Where I started with the company, we were seeing outages daily. No one could really track what the problem was at the time. 

          Since implementing this solution and having that information, the data to work off of definitely reduced that to basically nothing. It is custom code, so it is definitely a little difficult compared to some others, but it definitely helped us. For the most part, we run constantly without any issue at this point because of APM.

          How was the initial setup?

          The initial setup is pretty easy; nothing complex.

          Which other solutions did I evaluate?

          Not necessarily. Since then, we have evaluated others and they all have their strong suits. APM still tends to do a more thorough job where others may have simplified the deployment process. 

          CA APM still has a strong place in the market.

          What other advice do I have?

          You need to really evaluate the data that you are getting and what is important to you. Where one product may do a really good job in providing visualizations and that sort of thing, are you really getting the level of depth that you need from your product? Just take the time to evaluate the quality of the data you are getting.

          I like to see the vendor who is committed to your success, primarily. That they have a solid product, which I think, for the most part, most do. Also, they understand that the need to stay with you throughout the process to make sure you are supported. I think CA has always done a good job with this.

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
          it_user779142
          Senior Developer at a tech vendor with 10,001+ employees
          MSP
          The triage can find the root cause for pent up issues, but it should be easier to set up

          Pros and Cons

          • "The triage can find the root cause for pent up issues."
          • "It should be easier to install or set everything up. ​"

          What is our primary use case?

          My use case is that we have system called "Systemwalker", so we are trying to collaborate that product with APM. We are trying to use the triage of the APM, and we are still evaluating that system. 

          It is performing okay. We are waiting for the new release. They have not released that yet. 

          How has it helped my organization?

          We want to sell the project in Japan. We have users in Japan. By combining the APM and our product, CA can sell it. 

          We are a partner. We bring our customers to CA, and they can sell the product. Recently, CA is focusing on customers in Japan, the Fujitsu customers. 

          What is most valuable?

          The triage can find the root cause for pent up issues.

          I created my own program to test the triage, and it works.

          What needs improvement?

          It should be easier to install or set everything up. 

          I think that they are trying to add the artificial intelligence to the triage, so we are waiting for that. 

          For how long have I used the solution?

          Trial/evaluations only.

          What do I think about the stability of the solution?

          We are doing the PoC phase, so we have not done any of that kind of stability test. 

          What do I think about the scalability of the solution?

          Not sure.

          How is customer service and technical support?

          We have used the Japan CA team. They are helping us. They have been helpful and responsive.

          We are also in contact with the people in Santa Clara, and they are also helpful.

          What about the implementation team?

          We tried, but we could not do it ourselves. Japan CA did the initial setup themselves. They were helpful.

          We have just so many settings. We could not figure out what were the right settings. We could not get the data fast in store. 

          Which other solutions did I evaluate?

          No. The president, my boss, told me to test APM, and find a solution with our product. 

          What other advice do I have?

          If people are looking for the solutions from a big company, maybe I would recommend the CA. 

          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
          it_user779271
          Technical Advisor at a healthcare company with 1,001-5,000 employees
          Real User
          Gives us the ability to know how our application is performing in real-time

          Pros and Cons

          • "We make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways."
          • "Gives us the ability to know how our application is performing in real-time."
          • "Stability could actually be helped because it is a wrapper or an agent on our system. If we are having a bad day in production or if other resources are being utilized, then we will get get gaps in our monitoring system."
          • "Upgradability to it is a project instead of a patch. If it was actually an automated process to where it just fed updates to our product that would be great. Now, we have to spin up an effort to actually upgrade the solution."

          What is our primary use case?

          We use APM to monitor our production, our QUAIL Java environments, and our web framework environments.

          It is heavily utilized. It functions very well. We look forward to new features, because as technology grows we look to incorporate some of that newer technology in our monitoring solutions as well.

          How has it helped my organization?

          We use this for ticketing. This helps us to realize not only from the monitoring standpoint, but we make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways. It gives immediate feedback to know, when we have a bad day, we have to look at this area because that slows down first.

          It shows us where our weakest link is.

          What is most valuable?

          Our ability to know how our application is performing in real-time.

          What needs improvement?

          Client-side JavaScript monitoring, so we can have that end-to-end from the client all the way back to our host areas.

          What do I think about the stability of the solution?

          Stability could actually be helped because it is a wrapper or an agent on our system. If we are having a bad day in production or if other resources are being utilized, then we will get get gaps in our monitoring system. It does not happen very often, but it usually happens at the worst possible time.

          What do I think about the scalability of the solution?

          I do not think we have had any problems with scalability. Other than right now it is just for Java agents. It does not have much JavaScript client-side monitoring.

          How is customer service and technical support?

          Our monitoring team has used them and would need to be the ones to evaluate them.

          I have heard good things. We work very closely with CA. We are a very large customer, so they get back to us pretty promptly.

          How was the initial setup?

          I was not involved in the initial setup. We have had the solution for years.

          I was also not involved in the upgrade setup. I was involved in a lot of the testing of the upgrade processes to make sure that it suited the needs of not only the development departments, but also the applications they monitor.

          Which other solutions did I evaluate?

          I think it is above a lot of the other monitoring solutions that are out there.

          What other advice do I have?

          I would give it an eight out of 10, only because I know the ins and outs of the application. I know its capabilities and strong points. I think it has room to improve. 

          It could be that we have it configured in a way that is not advantageous. However, it is also upgradability to it is a project instead of a patch. If it was actually an automated process to where it just fed updates to our product that would be great. Now, we have to spin up an effort to actually upgrade the solution. I think cost of upgrading holds us back from getting to the latest and greatest, where if it was more patch level, it would be easier for us to use those newer features.

          Make sure to look for interoperability and ease of upgrade. Just because they have the solution, what is it going to cost to maintain the solution, because that is the cost that is hidden down the road.

          Most important criteria when selecting a vendor: Of course, they have to be competitive on cost. Always. But now, it has actually shifted towards interoperability with other solutions. We have to have open APIs that are easily tied into so we can actually hook them up to our existing pipeline features.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          it_user778917
          Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
          Real User
          It helps us prioritize application performance issues

          Pros and Cons

          • "We use it to create dashboards and executive view dashboards, so our higher up managers can take a look and see where our application status stands."
          • "It helps us prioritize application performance issues. It has assisted triage where we can drill down and see where exactly the problem lies."
          • "We understand for APM, it has the ability to drill down and do the end-to-end monitoring that we are looking for."
          • "The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay.​"
          • "Technical support is slow to respond and also asks redundant questions."
          • "​Needs the ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually."

          What is our primary use case?

          Primary use case is to monitor our critical applications.

          It performs pretty well. Right now, we use it to create dashboards and executive view dashboards, so our higher up managers can take a look and see where our application status stands. It creates transparency. We are satisfied with how it performs.

          How has it helped my organization?

          It brings our operation side and our application side together. When it comes to implementing the tool, like when we supply the agent, we have to get permission from the application side to say, "Hey, we're installing such and such agent on this server. Are we able to go forward with it?" Then, whether they tell us, yes or no, we can do it.

          It helps us prioritize application performance issues. It has assisted triage where we can drill down and see where exactly the problem lies. If it is a database issue, we can see the exact query that is causing the issue. Or, if it is a web service call that is having any issues we can look there as well. It is pretty accurate when it comes to that stuff.

          What is most valuable?

          The dashboards.

          What needs improvement?

          The ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually. If there is a way when we deploy the agent it can automatically figure out how the application is set up, so we do not have to manually create everything, it would save a lot of time. It needs to be more intuitive.

          For how long have I used the solution?

          More than five years.

          What do I think about the stability of the solution?

          It is pretty stable. We have not had any major issues. There has been some issues here and there, but for the most part nothing major or critical.

          What do I think about the scalability of the solution?

          It scales pretty well.

          How is customer service and technical support?

          Technical support is slow to respond and also asks redundant questions. For example, they will ask for some logs being sent, then we will send it and hear back from them again in a couple of days requesting pretty much the same things. Like "well let's take a look," "alright send the logs again," and I was like, "we just did that like four or five days ago." That is one of my few complaints. I would rate technical support a seven and a half out of 10.

          How was the initial setup?

          I was not involved in the initial setup, but I have been involved with an upgrade.

          The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay.

          What about the implementation team?

          It was pretty much just us; just our team at work.

          Which other solutions did I evaluate?

          We have seen other competitors and what they provide. It is not as good as what CA APM provides. 

          What other advice do I have?

          I would recommend this solution.

          Understand what exactly you need to be monitored. For us, our biggest issue is making sure that our customer and our other critical applications are up and running 24/7. We understand for APM, it has the ability to drill down and do the end-to-end monitoring that we are looking for. Just understand what you are looking for.

          Most important criteria when selecting a vendor: customer service. Making sure that they are responsive. If I call them, I want to get ahold of someone right away. Also, if it is too expensive, we are going to count them out.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          Delbert Larsen
          Senior Admin at Northwestern Mutual
          Real User
          Able to pull in and merge infrastructure and application data, however the tool is not where it needs to be

          Pros and Cons

          • "Being able to pull in and merge the infrastructure and application data."
          • "In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."

          What is our primary use case?

          Monitoring the application layer for the various application teams. In our organization, we have the centralized monitoring team, and we work with a whole bunch of other teams. The application is trying to help their products get to know their applications monitored to where they need to be.

          We have some people that know how to use the product fairly well, but only the older functionalities. Then, we have a lot of newer people that are using different monitoring tools. Some are okay and some do not really know a lot of the functionality, so we have been trying to help get better traction with that.

          How has it helped my organization?

          In our organization, there is a bit of a learning curve of how to leverage the tool appropriately.

          What is most valuable?

          Some of the dynamic representation of the application layer. Some of the things that are starting to be interesting is being able to pull in and merge the infrastructure and application data. I am hopeful that it will work as intended.

          What needs improvement?

          In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am seeing in our neck of the woods, empowering developers to do what they want. If I can give the tools to the developer to self-serve, get them good documentation, and make it really easy for them to use, they will use it.

          The tool is not where it needs to be. I do not think a lot of the newer-aged, new-school developers that are coming out of school really know about how to leverage these products. Think about it. You are a computer science major, you just graduated, and a lot of these folks have been playing with some of the new tools in school. So, I think there is a miss for some of these people. Not that the products themselves could stand side-by-side with some of the new ones. There are just more opportunities and I think it is more about trying to get some of the developers empowered and I think this is probably the biggest opportunity for CA and the APM space.

          I am hopeful that our people in our organization will like the triage and dynamic mapping. 

          APM has been good in the Java space, and less good in the everything else. So, Java has been like their bread and butter. .NET instrumentation of the browser timer, used to call it BRTM, I don't know what they call it now, but it is basically getting closer to what the experience is for using the website. It hasn't been that great for the .NET. It is good in Java. Now, I would like to see better stuff in the .NET layer, because that has been more important for our organization. Right now, I am playing with some of the node components, so I am hopeful that some of the newer, hotter, fancier languages that people are using will work right with the node stuff. 

          The documentation is kind of so-so. We started playing with another product, which is New Relic, and their documentation is actually really good. It is very thoughtful, logically laid out. When you compare it to CA, I think there is an opportunity there.

          For how long have I used the solution?

          More than five years.

          What do I think about the stability of the solution?

          We have had some issues with rendering the teamcenter views. It is dependent on a Postgres database. Or, the Postgres Oracle if you want to pay the billion dollars for an Oracle license, but performance is so-so. For the APM stuff, you have to be mindful of what you are instrumenting. How many metrics you are pulling per agents, etc. The team center views are dependent on that Postgres database, which can kind of suck sometimes, or it can be good. It just depends. Our environment gets sort of big, so it is harder.

          What do I think about the scalability of the solution?

          Scalability is getting better. A lot better than it used to be. Back in the day, it used to be you could have only 10 collectors. Your limit, if you do the math, it is about a million or a million and a half metrics, which sounds like a lot, but it goes fast. They have gotten better about marrying some of those together.

          Our instrumentation has changed a lot, so we still can't put together all of the silos that I would like to put together. However, it is better than it used to be.

          How is customer service and technical support?

          Technical support is okay.

          How was the initial setup?

          The thing with most of the CA solutions, there is just a lot of infrastructure required. I have done a lot of work for a number of different products and software, and there is always a bunch of servers that I need to set up. At one point, we had 80 servers just to monitor the application layer for the whole organization. That is a lot. Just because the footprints are big. It would be nice to have a smaller footprint, with less of a initial cost for infrastructure, but that is probably why they are investing in SaaS.

          Which other solutions did I evaluate?

          I have worked with a number of different business software suites for application monitoring, and APM kind of got left behind a long time ago. They have been catching up as far as some of the functionalities as their competitors. You have got AppDynamics, New Relic, and Dynatrace. Some of the things that would differentiate them is just history. They have lost their foothold in the market, at least from my perspective. It is more about empowering the developers to do what they want to do.

          What other advice do I have?

          Depends on what they are implementing. If it is Java, I think it is a pretty good opportunity to use the product. If it is a .NET, it is not where it needs to be. At least, as far as my knowledge is. 

          Make friends with your pre-sales guys. 

          Most important criteria when selecting a vendor: Transparency, honesty, being open, and being helpful. I have had a pretty good relationship with our CA support folks and our account managers, personally. I would say that is a big help. And then being able to be flexible on negotiations for contract stuff because that will kill a deal faster than anything.

          Also, just being open about the limitations of the product, as well as the features. 

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user778545
          Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
          Vendor
          The visibility into customer systems is vital for us, gives us a lot of flexibility

          Pros and Cons

          • "The executive dashboard we created gives a lot of visibility. There's no working on something for a little bit before someone knows."
          • "If we see something that we need to change or monitor, we can get it scripted pretty quickly."
          • "The APM SQL feature doesn't perform like we would like it to. I know that's a new feature with 10.5, so it may be one of those things that gets a little better, but it should run faster."

          What is our primary use case?

          Monitoring of customer applications. 

          It has performed well. I won't necessarily say better than other solutions, but there's more focus because of the customer applications. 

          A good example for us is Hurricane Irma. We have service territory that was impacted and our executive dashboard for APM was up and everybody under the sun was watching that, and keying off of that, for issues that were popping up, because we were performing storm restoration.

          How has it helped my organization?

          The executive dashboard we created gives a lot of visibility out there, so from that standpoint if somebody sees something go red and they say, "Hey, what's going on?" we have to be on our toes. There's no working on something for a little bit before someone knows.

          But having said that, there's a lot of flexibility in being able to see stuff in those customer systems, which is vital for us.

          What is most valuable?

          The ability to have anything we want scripted feeding in there, and to add to it fairly quickly. So if we do see something that we need to change or monitor, we need to add something, we're able to get those in pretty quickly. 

          For example, finding something that's not performing well on one of our applications. We had one not too long ago where we simply didn't have a threshold on something, something we hadn't seen before. We found it, and then were able to get in and put something in pretty quickly. So now we're prepared for that situation in the future. 

          What needs improvement?

          The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would like to see that improved because, although it's not a major problem, we feel like it should run faster.

          For how long have I used the solution?

          One to three years.

          What do I think about the stability of the solution?

          The stability is very good. We recently upgraded to 10.5, and the performance has been fantastic, especially since the upgrade. We had a few minor things before the upgrade, but once we've upgraded it's run like a champ.

          What do I think about the scalability of the solution?

          No issues with scalability. We're able to add stuff to it without any issue. We've got a decent license count so there are no issues there, it's been easy.

          How is customer service and technical support?

          We have used tech support. I would evaluate it as so-so. Part of the issue is, I've got some seasoned guys. Tech support is always saying, "Hey, what's with these log files," and the like, and we feel that we waste some time upfront because we've already checked A, B, and C. It's like if you called tech support, and they say ,"Well have you turned your computer on and off?" "Yes, I've done all that!" It's like that. We go through some stuff that we feel if we skip that we might get to some resolution faster.

          With version 10.5, we went to it fairly early and we discovered some things that broke some things in the past. We did get through those. But I would say the bigger issue is, if we're at point A and we want to get to D, we want to skip B and C.

          We do get the right person when we call, there's not really any run around.

          And we have, I don't know what her title is, a service manager, and we meet every couple of weeks to review all the cases, and I feel that if something's not getting addressed she'll help us escalate that or push it forward. It's just some of the upfront stuff that gets a little frustrating at times.

          What other advice do I have?

          My most important criteria when selecting a vendor have to do with the issue that vendors say, "Yeah we can do this, yeah we can do that." I want to see examples of where you did that. And I want to understand how hard it is to get to that point. Because a lot of times, sure, they can do that, but it entails all of this work, or all of this customization and maintenance and, at the end of the day, it may be a huge issue to get to that point. I want more transparency. 

          And if it is that that additional work, that may be okay, but we want to know about it ahead of time so we can plan for it.

          Brand may be important, but sometimes companies get lazy, saying, "We're so and so," and they don't feel they have to work as hard. I know there's a vendor that we had - not CA - but it was just, whatever you're doing, you know that you're going to have problems. They are a big brand name and they just do a poor job. So that's why I say the brand doesn't always make that big of a difference because it's more about your ability to come through and deliver on your commitments. And deliver on your commitments, meet deadlines, without us having to do a fire drill every day.

          I give CA APM a nine out of 10. It does a really good job for us, the infrastructure seems pretty easy to maintain. We had to do an upgrade so that obviously threw a bunch of work in there but, outside of that, it seems to run pretty smoothly so we're not spending a bunch of time dealing with that. We're able to work with the monitoring functions of it and set some things up. 

          The Team Center piece seems to be working really well now, we're starting to implement some of that so it's taking advantage of some functionality that was already there but didn't really work that well. We're starting to use that and add some more value to our customers.

          Based on those things I'd give it a little bump up. It works well for us, gives a lot of visibility.

          I would recommend it to a friend. I would just say make sure you understand your environment, and compare your environment to somebody that's already implemented, to understand some of that work. Get the right reference call.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user779316
          Solution Architect at Wipro Technologies
          Consultant
          Crash analytics specifies the code that should be checked

          Pros and Cons

          • "Crash analytics goes down to the level of code you need to check."
          • "Needs custom dashboards."

          What is our primary use case?

          The use case is for crash analytics. We want to know what went wrong, and what is the area in my code that I can improve on.

          In terms of performance, we are still evaluating it, but so far so good.

          How has it helped my organization?

          The time to deliver, time to market, is the greatest improvement.

          What is most valuable?

          The crash analytics, and that it goes down to the level of code where it shows, "Hey, this is an area you need to check."

          What needs improvement?

          Custom dashboards.

          What do I think about the stability of the solution?

          It's pretty stable. I'm not the one who configures it but I'm the one who drills down to the reports and checks what went wrong. It's good.

          What do I think about the scalability of the solution?

          I'm not sure because I'm not the one who configures it.

          How are customer service and technical support?

          No support tickets so far. That means the product is stable.

          Which solution did I use previously and why did I switch?

          We had a presentation from CA and everybody from the product management side was impressed by it. We are still evaluating it.

          What other advice do I have?

          When my company is investing in a vendor the criteria are

          • brand
          • reliability
          • scalability.

          I give it an eight out of 10 overall because I don't see custom dashboards. Plus, some of the stat analysis features that were explained are not that easy to use. 

          Otherwise, it does what it's supposed to do.

          I would say go ahead and at least give it a try.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user779274
          General Manager Help Desk
          Vendor
          Streamlines monitoring multiple servers, applications, resources, and users

          Pros and Cons

          • "Enables me to monitor multiple servers, applications, resources, and users"

            What is our primary use case?

            We are using multiple functions like monitoring applications, files, storage, and DBs.

            Performance is very good.

            How has it helped my organization?

            It helps us change from being being reactive to proactive.

            What is most valuable?

            We're working in a huge environment. It enables me to cover all functionalities and monitor all selected elements over multiple servers, multiple applications, multiple IT resources, and to cover multiple users.

            What needs improvement?

            There are some issues, including required additional features. But we're not prepared to list them here.

            What do I think about the stability of the solution?

            It's stable, it's good enough.

            What do I think about the scalability of the solution?

            It needs more features, more performance, especially in a huge environment.

            How are customer service and technical support?

            We get support from Future Systems, a CA partner. The support is good. Sometimes the response is quick. We are working in a bank, a huge bank, with multiple branches related to the main center. When there is trouble, when there are problems, a business interruption, we need fast support, immediate support, strong support. Future Systems, in our opinion, covers this, but only somewhat. We would rate them "good" to "very good."

            Which solution did I use previously and why did I switch?

            Our CA partner suggested we use this product.

            How was the initial setup?

            Somewhat easy, but some steps were more difficult. It's easy if you install using the default settings. When customizing the installation, you need multiple scales and more knowledge.

            What other advice do I have?

            When choosing a new vendor the important things for us are the product and the company's reputation.

            It's not a 10 out of 10 because the list of features we need. We're always looking forward. But it does cover most of what we need.

            We recommended this product to two other banks and both purchased it. We have also recommended it to several other banks.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            Consultant at a tech vendor with 1,001-5,000 employees
            Vendor
            One of the Best Application Performance Management Tools in its Class.

            Pros and Cons

              • "The APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors."

              What is our primary use case?

              Primarily the product is used for monitoring the Business critical banking applications of my Organisation like Internet Banking etc.

              How has it helped my organization?

              In our organization, the critical applications are being monitored with thresholds set for any malfunctioning through APM. Also, we have configured Dashboards which display any deviation of the application from normal. Further, the Tool is integrated with CA SOI, which displays the alerts at the Service level. Overall the Tools helps to detect any issue emerging with indepth analysis available for the resolution through APM components.

              What is most valuable?

              Presently we are making maximum use of this product for IBM Websphere monitoring with agents monitoring the MQ's. We are also using the java and .net agents for monitoring the respective applications. Introscope Reports and Dashboards provide business users a customized option to view data that is most important from their perspective. Along with Introscope, the CEM is being used for the monitoring of the Business transactions for defects and incidents.

              What needs improvement?

              Based on my experience with the product, I found two areas which can be improved on in future. Firstly, the APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors. Secondly, the CA documentation/Knowledge Articles on the product can be improved.

              What do I think about the stability of the solution?

              The product is quite stable once the deployment is finished. Overall, the product properly deployed is quite stable.

              What do I think about the scalability of the solution?

              Scalibility is quite well defined for the product with proper Sizing sheet available for the pre deployment scenario and finalizing accurately based on the same.

              How is customer service and technical support?

              On a scale of 1-5, I would rate the level of technical support a 3.5. The reason being as per my experience, CA is lacking in resources having in-depth knowledge of the product, but it is being improved over time.

              How was the initial setup?

              The initial setup is not that complex. But eventually the complexity can grow, but not to unmanageable levels since the variety of monitoring it can perform is vast. The organization can go for as much in-depth monitoring as they require.

              What about the implementation team?

              It was a vendor team implementation. The level of their expertise was good.

              Which other solutions did I evaluate?

              My domain experience is with CA Service Assurance Tools. I have worked with other CA products like CA Spectrum, eHealth, NetQoS, CA UIM (Ca Nimsoft). Hence this was my 1st preference and it stood by CA standards.

              What other advice do I have?

              It's a detailed product which suits maximum client requirements.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              it_user783090
              ICT Consultant, Experienced Manager at a tech services company with 1-10 employees
              Consultant
              Anybody can work with CA APM, because this solution is so flexible

              What is our primary use case?

              We are using it for application performance management (APM).

              How has it helped my organization?

              For example, before each upgrade of critical mission application, we have the APM set for prep, and all administrators can do a stretch test, and they see how applications are working under the load. It is great, because they see which part of the code, network, or any programs on the database are slow. We are using it, not for productions, for the testing in pre-production.

              What is most valuable?

              We are using the web view for the displaying the data and interpreting the dashboarding for the customer.

              What needs improvement?

              The product fits its functions. The presentation layer is nice for me. However, what I would like to improve is its integrations with the dashboarding of other CA products.

              For how long have I used the solution?

              Three to five years.

              What do I think about the stability of the solution?

              It is very stable. We have not experienced any crashes. If we have any performance issues, we just edit some manager and we can continue.

              What do I think about the scalability of the solution?

              The scalability is really fast. Though maybe it should be faster. Maybe it is still some point for improvement for the APM if CA would provide some docker installation, this would make it even faster. 

              Because the docker container is a coached service, and if it will have a some performance issue, we will automatically deploy the new docker installation and a new docker agent to the endpoint and do everything possible without installation. 

              How is customer service and technical support?

              When I catch the right Level 2 engineer on the APM site, everything is fine, and I would give them an eight out of 10. They are great. 

              If you will ask me about the general Level 1 support of the CA, and I would give them a two or three out of 10 because it takes a long time to get to them to focus on the program. Also, it takes a long time to redirect to the right Level 2 engineer. 

              How was the initial setup?

              The setup is complex. It is a little bit difficult to explain to our customers what APM is because we have problems to find the right people on the customer site. CA could provide a simple explanation for the technical customers.

              Which other solutions did I evaluate?

              AppDynamics.

              What other advice do I have?

              Anybody can work with the APM, because this solution is so flexible.

              Right now, it is the standard product for the application performance management RAR. There a lot concurrent solutions from different vendors. It is a really good, stable, flexible product, but there are no special features when I compare it with with the other solutions from the other vendors. 

              Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
              it_user778608
              Server Engineer at a consultancy with 10,001+ employees
              Consultant
              Helps us know how the application behaves internally, drives application stability

              What is our primary use case?

              It's for application monitoring and it's extensively used for application performance management.

              It works very well and we can get to know how the application really behaves internally, and based on that we will to know who the culprit is and figure it out.

              What is most valuable?

              We have just started looking at version 10.5 and it has a lot of built-in features for a cloud platform. That is what we are really impressed with.

              How has it helped my organization?

              In terms of stability of our application, that is key, it really helps, APM really drives that factor.

              It helps prioritize application performance issues. Through the stress test environment we really evaluate it. We are able to determine what the application requires so that we will provide it and take it from there.

              What needs improvement?

              I think the new version of APM is going to a new dimension. It really covers the cloud platform. They covered up and they abstracted the layers of the infrastructure and they're giving it an analytics tool as well. Instead of just putting monitoring in place, they are coming up with an analytics solution as well.

              If they can come up with a use case of machine learning and artificial intelligence it would be even more useful.

              What do I think about the stability of the solution?

              Stability is quite good.

              What do I think about the scalability of the solution?

              In terms of scalability, because APM is tightly coupled, it doesn't have the scalability as a built-in feature. Starting from version 10.5 it has a different approach for the scalability, while it grows, it really captures that way.

              How is customer service and technical support?

              We have, pretty much, good support from them.

              What other advice do I have?

              I was using this product even before I started with my current organization. I feel it really helps in the application strength, from an analysis perspective.

              In application performance, it's the best one in the market. Go for it.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              ITCS user
              IT Senior Manager Online Services at Produban
              Consultant
              We use it to discover and monitor user performance behavior

              What is our primary use case?

              We are using it for application performance monitoring. We have about 2000 applications and mobile applications. We are even using it for applications in the cloud now. So, we are pretty happy with the product.

              What is most valuable?

              It is the easiest way to obtain metrics in order to understand the behavior of the application, and also, if the application and the users are working well. 

              How has it helped my organization?

              1. We are receiving feedback from the DevOps teams in order to improve the way they are building new applications. 
              2. We are discovering how the user uses the applications and what their performance is with them.

              What needs improvement?

              It does not help prioritize application performance issues at the moment, but the application and the product are working well. 

              I would like to see a mobile application for the dashboard or the performance.

              What do I think about the stability of the solution?

              It is very stable.

              What do I think about the scalability of the solution?

              The scalability is very good, because we used to have only the latest applications and we are now moving to containers and the newest technologies. 

              How is customer service and technical support?

              The technical support is responsive.

              How was the initial setup?

              At the beginning, it was very easy. However, the fine tuning was complex. At the very start, we used a basic metrics. Once we used more complex metrics, it was hard to fine tune. In the end, it is easy to use. 

              What other advice do I have?

              It is very useful for us. We are using a lot of their metrics and their features.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              it_user776838
              Consultant at a comms service provider with 10,001+ employees
              Consultant
              It alerts to application performance dips. When restoring historical data, we reached certain limitations.

              What is our primary use case?

              It is a monitoring tool used for business intelligence.

              What is most valuable?

              It is highly-customizable.

              How has it helped my organization?

              It alerts to application performance dips.

              For how long have I used the solution?

              It has been used extensively in KPN's environment since 2013.

              What do I think about the stability of the solution?

              It is very stable.

              What do I think about the scalability of the solution?

              Scalability is very good, because you can choose different amounts of agents. When we were trying to restore historical data, we have reached certain limitations, which have restricted our historical view from being resized. Also, it change the data from one year into 200 days, historically. 

              How are customer service and technical

              What is our primary use case?

              It is a monitoring tool used for business intelligence.

              What is most valuable?

              It is highly-customizable.

              How has it helped my organization?

              It alerts to application performance dips.

              For how long have I used the solution?

              It has been used extensively in KPN's environment since 2013.

              What do I think about the stability of the solution?

              It is very stable.

              What do I think about the scalability of the solution?

              Scalability is very good, because you can choose different amounts of agents.

              When we were trying to restore historical data, we have reached certain limitations, which have restricted our historical view from being resized. Also, it change the data from one year into 200 days, historically. 

              How are customer service and technical support?

              Technical support is excellent. If you opened a support ticket, you would get a reply within a few business hours. They call back and make themselves available.

              Which solution did I use previously and why did I switch?

              Yes, I used a different company before, Dynatrace, who is a major APM player. I also used a bit of AppDynamics.

              We switched because of efficiency and cost. I think CA APM is a very effective solution. 

              How was the initial setup?

              It was complicated to build up an agent version that housed all the data needed. There are many varieties of agents for different environments. That is the hardest part, selecting the correct one. However if you have selected the proper agent that collects the data that you are interested in, after that, it is fairly simple.

              Which other solutions did I evaluate?

              This product was referred to me.

              Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
              ITCS user
              General Manager Sales at a tech services company with 201-500 employees
              Consultant
              Provides root cause analysis in real time along with user experience management

              What is our primary use case?

              I have tested Applicare on Java Applications and it performed exceptionally well.

              What is most valuable?

              Root cause analysis in real time and user experience management, which is turning out to be one of the most important feature as user experience is one of the major driving forces in the IT industry.

              How has it helped my organization?

              It largely reduces turnaround time from application failure, and has reduced man hours in managing availability, performance, and scaling applications.

              What needs improvement?

              Applicare should open diagnostic features for PHP, Rails, and .Net-based applications.

              For how long have I used the solution?

              Around six months.

              What was my experience with deployment of the solution?

              None. Very simple deployment.

              What do I think about the stability of the solution?

              No.

              What do I think about the scalability of the solution?

              Not yet.

              How are customer service and technical support?

              Excellent.

              Which solution did I use previously and why did I switch?

              Yes, Nagios open source software.

              How was the initial setup?

              It was quite simple and straightforward.

              What about the implementation team?

              In-house.

              What was our ROI?

              It could be instant as it can justify performance metrics against infrastructure cost and can save on many software licensing costs.

              What's my experience with pricing, setup cost, and licensing?

              It is good. Give a try. It comes with a one-month trial pack. Nearly all the features are active.

              Which other solutions did I evaluate?

              No.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
              Anuranjan Kumar
              Technical Consultant at Grid Infocom Pvt Ltd
              Consultant
              Top 20
              ​It has helped us to showcase business use cases better to our clients during demos or PoCs

              What is most valuable?

              There are a number of valuable features for us: Dashboard Implementation of tool CEM TIM Alerts Actions Reports Triage maps Transaction tracers Team center EP Agent Management modules PostgreSQL backup

              How has it helped my organization?

              It has helped us to showcase business use cases better to our clients during demos or PoCs.

              What needs improvement?

              Application performance in terms of transactions is a bit slow and could be quicker.

              For how long have I used the solution?

              I have been using it for a year.

              What was my experience with deployment of the solution?

              There have been no issues with our deployments.

              What do I think about the stability of the solution?

              We have had no issues with the stability.

              What do I think about the scalability of

              What is most valuable?

              There are a number of valuable features for us:

              • Dashboard
              • Implementation of tool
              • CEM
              • TIM
              • Alerts
              • Actions
              • Reports
              • Triage maps
              • Transaction tracers
              • Team center
              • EP Agent
              • Management modules
              • PostgreSQL backup

              How has it helped my organization?

              It has helped us to showcase business use cases better to our clients during demos or PoCs.

              What needs improvement?

              Application performance in terms of transactions is a bit slow and could be quicker.

              For how long have I used the solution?

              I have been using it for a year.

              What was my experience with deployment of the solution?

              There have been no issues with our deployments.

              What do I think about the stability of the solution?

              We have had no issues with the stability.

              What do I think about the scalability of the solution?

              We have been able to scale it to our needs.

              How is customer service and technical support?

              Technical support has been a 10 out of 10.

              Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I used to work for CA
              it_user349068
              Sr. Project Manager at a financial services firm with 1,001-5,000 employees
              Vendor
              Deep-process instrumentation helps us understand application process performance.

              Pros and Cons

              • "The deep-process instrumentation gave us an opportunity to understand application process performance in detail."

                How has it helped my organization?

                Application teams gained visibility into application performance. CA APM improved our ability to troubleshoot application issues and shorten resolution time.

                What is most valuable?

                The deep-process instrumentation gave us an opportunity to understand application process performance in detail.

                What needs improvement?

                We are using an old version of the product and I see a lot of improvements in the new release: better interface, and the ability to run predictive analytics.

                What do I think about the stability of the solution?

                The infrastructure is stable and scalable to the recommended capacity.

                How are customer service and technical support?

                Customer service and technical support are very good.

                Which solution did I use previously and why did I switch?

                We chose the CA APM solution several years ago for the set of features and the stability of the company behind the product.

                How was the initial setup?

                The initial setup was straightforward.

                What about the implementation team?

                We had a POC with the vendor before the implementation. That helped with better understanding of what to expect from the tool and the tool implementation.

                What was our ROI?

                It is difficult to measure ROI for the implementation. We has an ELA with unlimited licensing.

                What other advice do I have?

                CA APM is a good product and I would recommend it. It might be specific to our company, but adoption by the application development community was not easy. I would recommend a dedicated team of APM SEMs to champion the APM implementation effort.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.
                SC
                IT Leader at a financial services firm with 10,001+ employees
                Real User
                CA APM (Wily) Aplication Performance Management Tool

                Pros and Cons

                • "The way these tools show the information is very useful. this is a tool that records information from Java and .NET applications, and obtain information about how many times an method has been call in a period of time (usually 30 sec), how many times respond in this span of time or is delayed or stall."
                • "We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that."

                How has it helped my organization?

                Easily map between transaction and method recall

                Useful automatics alerts

                Easily understand graphics

                What is most valuable?

                The way these tools show the information is very useful. this is a tool that records information from Java and .NET applications, and obtain information about how many times an method has been call in a period of time (usually 30 sec), how many times respond in this span of time or is delayed or stall.

                Usually you can map the java / .NET method to some type of transaction, so the graphic shows how the transaction is working (or not working) then you can establish a base line and alerts when the behavior is not that is expected.

                The graphic display that shows the variables in the time is very intuitive and almost everyone is able to obtain useful information.

                You can add other standard monitors like SNMP or even personalized monitors that are integrated with the platform. the platform itself is easily integrated whit the manager of manager (CA Spectrum or others) or even you can access the database with affect the tool behavior. We have been integrating the tool with splunk in a way to obtain deep correlation.


                What needs improvement?

                Release new features, but in an intelligent way. We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that. There is a lot of artificial intelligence, for example, in cars, and other things. These technological advances has not been translated to the monitoring tool yet. We would like something like AI in monitoring tools. There is a lot of information to correlate and useful information to obtain about what is happening in the company's systems.

                What do I think about the stability of the solution?

                Some few times the agents lost connection whit the manager, but usually for changes made in the java / . net server.

                What do I think about the scalability of the solution?

                The solution is technically scalable, but it is very expensive for our business especially it the way that CA calculates the price, that is based on the number of processors. If we use it too much, it will be too expensive.

                How are customer service and technical support?

                Customer Service:

                It is fairly good.

                Technical Support:

                We have the solution in a SaaS schema with a local partner, they give us the first and second level support then the partner used the CA support. I have not worked directly with the CA service or with technical support but I fell it is not the best.

                Which solution did I use previously and why did I switch?

                Nope similar, there was a tool from IBM but was not as good as this one.

                How was the initial setup?

                Initial setup was very fast. It was very easy to deploy.

                Which other solutions did I evaluate?

                We need to be able to obtain new solutions for full feet new necessities . When there is a new technology, if the application is not able to monitoring it, we must research new technologies to enable monitoring these new technologies. Now we are looking for a news solutions.

                This was the model we used when we made the change a five years ago. We also considered IBM and HPE. We chose CA APM. They do the most for us.

                What other advice do I have?

                Ensure use the tools to develop good instrumentation and to make the best use of its capabilities; for example, to define correlations and setting the levels when alarms must be sent.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.
                it_user653628
                Technical Consultant at Tech vendor
                Consultant
                Some of the valuable features are transaction traces and the team center.

                Pros and Cons

                  • "Dashboards need to be improved in order to make them self-explanatory."

                  What is most valuable?

                  • Transaction traces
                  • Team Center
                  • Dashboards
                  • Alerts

                  What needs improvement?

                  Dashboards need to be improved in order to make them self-explanatory.

                  How are customer service and technical support?

                  Technical support is very helpful and supportive.

                  Which solution did I use previously and why did I switch?

                  We did not use other solutions, but we have some ideas about other solutions.

                  Other solutions are very much self0explanatory and easy to understand.

                  Others have on-premises as well as SaaS solutions.

                  How was the initial setup?

                  The setup was straightforward and simple.

                  What about the implementation team?

                  The implementation was done in-house.

                  What's my experience with pricing, setup cost, and licensing?

                  Pricing and licensing are not issues.

                  Which other solutions did I evaluate?

                  I was not aware of any evaluation of other products.

                  What other advice do I have?

                  They need to come up with a SaaS solution. The current requirements are full of SaaS solutions.


                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user674325
                  Senior IT Consultant, System Engineer & Developer at a tech services company with 201-500 employees
                  Consultant
                  We can see how all the components are connected.

                  What is most valuable?

                  • View the smallest component and how it's performing
                  • See how all the components are connected
                  • Have a predictive alert
                  • To customize alerts and reports
                  • To use attributes to 'mark' and group components

                  How has it helped my organization?

                  We're CA partners and we work with their product and we deploy the solution to our customers. Working with CA APM is effective, simple, and the customers are satisfied with the solution.

                  What needs improvement?

                  The new experience center needs some improvement to works with all the attributes, but it offers great potential.

                  For how long have I used the solution?

                  We have been using this solution for about six years.

                  What do I think about the stability of the solution?

                  There have been no issues with stability. Sometimes there is something to fine-tune, but you have the help of the CA communities and eventually, the help of support.

                  What do I think about the scalability of the solution?

                  There were no scalability issues. We performed large installations without any problems.

                  How are customer service and technical support?

                  Technical support is good and they are quick to respond. It would be better if they can create a different, more technical approach. Maybe they could go directly to second level support for partners.

                  Which solution did I use previously and why did I switch?

                  We did not use another solution, although I know of other one. I think Introscope is a more complete solution.

                  How was the initial setup?

                  The initial installation was easy. The fine-tuning of the environment can be tricky, especially for big environments.

                  What's my experience with pricing, setup cost, and licensing?

                  I'm not the right person to ask about pricing, as I am in pre-sales.

                  Which other solutions did I evaluate?

                  I know the competitor's solutions, but CA APM is more complete and they have an interesting and challenging roadmap.

                  What other advice do I have?

                  CA APM is based on a solid solution that could be helpful for everybody. It has a technical view where you can check every single bit of information and a map view with all the components. On top of that, Experience View can help you to look at the health of your environment and quickly identify problems or performance issues.

                  Disclosure: My company has a business relationship with this vendor other than being a customer: We are CA Partners.
                  it_user546207
                  Senior Technical Specialist at a financial services firm with 10,001+ employees
                  Vendor
                  The valuable features are detailed alert settings and tree-structure tracing. Deep dive analysis and performance need improvement.

                  What is most valuable?

                  Detailed alert settings give more control on when they should or should not appear.

                  The tree-structure tracing shows where we are spending the most time in a call-by-call sequence. But the tracing capabilities of other APM tools are more advanced than CA.

                  How has it helped my organization?

                  APM tools are essential for finding performance bottlenecks and pervasive issues. It gives a high level point of view on where there is a problem. This tool, in particular, is not as good at deep dive analysis. Newer versions, like 10.5 with AXA, Dynatrace, and AppDynamics may be better at going deeper into root-cause analysis.

                  What needs improvement?

                  Deep dive analysis and performance need improvement. Introscope scalability performance lags behind for our team, which looks after 3,000 JVMs and millions of metrics.

                  For how long have I used the solution?

                  I have used this product for a half a year.

                  What do I think about the stability of the solution?

                  The product is stable most of the time. However, like any software out there, there are bugs. Few crashes have been experienced, but incorrect metrics and improper collector behaviours have been observed.

                  What do I think about the scalability of the solution?

                  We have had scalability issues. Performance slows down with the number of JVMs our team supports.

                  How are customer service and technical support?

                  I would give technical support a rating of 7/10. Few people are available to support the product. However, good, proper attention is given to urgent matters.

                  Which solution did I use previously and why did I switch?

                  We didn’t have a previous solution.

                  How was the initial setup?

                  I was not involved in the initial setup.

                  What's my experience with pricing, setup cost, and licensing?

                  This is out of my scope.

                  Which other solutions did I evaluate?

                  Other alternatives are being actively considered.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user349344
                  Vice President at a financial services firm with 10,001+ employees
                  Real User
                  We can quickly assess hot spots and attack any issues, but migrations from one version to the next are always a battle and we have to involve architects and other consultants to help us with upgrades.

                  What is most valuable?

                  It gives us insight into the functional health of the application, if we have any hot spots. For distributed applications we need those insights. We like the dashboards where we can consolidate different metrics into one view. Also, it tracks back-end service calls and it gives us insight into any issues with the services we are calling, as we use distributed application technology. Also, alerts and notifications.

                  How has it helped my organization?

                  The organization becomes quick in assessing hot spots and attacking any issues that are bringing down and application. It means meeting SLAs and reacting to issues quickly before they become problems when we see patterns, before the whole system becomes unusable.

                  What needs improvement?

                  It is a technology with a lot of things going on. We'd like some use cases to help us configure APM for dashboards and reporting.

                  Migrations from one version to the next are always a battle and we have to involve architects and other consultants to help us with upgrades, which is expensive.

                  It’s enabling technology, so we shouldn’t be spending so much time and resources managing the application.

                  What do I think about the stability of the solution?

                  We had some hiccups, and still are. When we implemented agents for one of our applications, the agents had a memory leak and halted the application, so it was unstable. We were told to upgrade to a new version of APM which mostly addressed the issue.

                  The issues are ongoing to an extent, and we’ve been working with CA for a while on a trial and error basis, which has been painful.

                  What do I think about the scalability of the solution?

                  It is scalable, but we have to go through a lot of pain in configuring agents. Agent configuration has been something of a mystery because of poor documentation. We talk to CA and we get some guidance, which often doesn’t work. When you’re rolling out agents 4000 JVMs, it is a painful process, and that’s only one application.

                  How is customer service and technical support?

                  We don’t have dedicated resources, but we open tickets and they come back. For example we’ve seen a lot of errors in our logs, and they’ve provided patches and configuration changes, but we’re still seeing those errors. It’s not bringing down the system but we don’t know what lurks, and we want to make sure that it’s stable. Sometimes we go to our account manager to escalate, which does get us an answer.

                  Still this has been a nagging pain overall, although the solution was more solid after upgrading to newer versions. We do seven to 10 billion dollars in revenue in those applications so we need to ensure those systems are as available as possible, and that hasn’t happened.

                  How was the initial setup?

                  It was already in production when I joined.

                  What other advice do I have?

                  It’s been a battle with upgrades, stability, and, to an extent, support. We also gain some from it – I will say it it’s been very helpful for us to identify issues but it could be better. The industry is evolving and there are pretty good cloud-based tools out there that offer me more than the current version of CA APM offers. Based on prior experience, we are dreading the upgrade to the next release. In a cloud environment, we don’t have to upgrade or manage servers.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user350322
                  Systems Engineer at a tech services company with 51-200 employees
                  Consultant
                  While it can find actual problems or issues with applications on our network, scaling it requires a lot of overhead -- a lot of central servers and enterprise managers.

                  What is most valuable?

                  The most valuable feature is the flexibility and how you can get any data pretty much anywhere. They have a lot of out-of-the-box solutions for applications, servers and web servers, but you can also use their APIs and their EPA to get additional data, building and correlating it altogether.

                  We have some applications from which we can't get data with out-of-the-box tools from CA or even AppDynamics, so we need the EPA agent to get that data and then compare them to those that are captured with out-of-the-box tools. We really appreciate that that's a strength and a flexibility of APM.

                  How has it helped my organization?

                  It's critical that we're able to find actual problems or issues with applications on our network. We use APM to do that, as well as to troubleshoot the causes or triage them so that we know where to look for the problem.

                  What needs improvement?

                  It's got a steep learning curve, although some parts of it are easy to use.

                  I also know that CA is doing a big push to play catch-up to get the UI to be a little more streamlined, easier, and intuitive to use. Hopefully when they do that, they'll have an advantage over other solutions out there, like AppDynamics.

                  What was my experience with deployment of the solution?

                  I haven't had issues with deployment.

                  What do I think about the stability of the solution?

                  In the previous releases, that was an issue for both my current and former companies. There was a conflict between the Java agent and our app servers. It was conflicting with some of the web services and so it crashed our servers. In the current release, however, I'm not aware of any such stability issues.

                  What do I think about the scalability of the solution?

                  So far, scalability has not been an issue. There's a limit on the number of enterprise managers where the data goes to be reviewed. The solution, however, is that if you reach the single-cluster limits, then you can federate other clusters, so that way you can view up.

                  The main issue with scalability is, however, that there's a lot of overhead required to keep it expanding. With AppDynamics, on the other hand, you at least only need one server in order to accommodate a lot more agents. With CA APM, you need a lot of central servers and enterprise managers to have that same load. It is scalable, but the maintenance or the overhead to maintain it is a lot higher than other products.

                  How are customer service and technical support?

                  They've been slow at times to get us answers and solutions, such as a few years back when we had the issue of the agent pressuring our servers. I haven't had to submit many support tickets, though, as I have co-workers who do that primarily. The feedback I've heard from them is that AppDynamics has done a better job than CA with support.

                  Which solution did I use previously and why did I switch?

                  We also use AppDynamics.

                  How was the initial setup?

                  It was all set up before I joined.

                  What other advice do I have?

                  Both CA APM and AppDynamics have their place, but just do your research. CA, I think, has demonstrated their commitment to the product and improving it and playing catch-up in areas where they need to.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user353007
                  IT Consultant at a government with 501-1,000 employees
                  Vendor
                  We use it for determining performance bottlenecks in our Java-based applications, providing us with performance metrics. We can't, however, perform a drill-down analysis into the actual code.

                  What is most valuable?

                  It gives us the overall capacity measurement for our current environment.

                  We're able to determine where there are bottlenecks in our system. To some extent, we're also able to see what might be causing some of these issues.

                  We are also using the tool for determining performance bottlenecks in our Java-based applications. It provides us with performance metrics.

                  What needs improvement?

                  It provides access to problems, but not to the problem analysis. You cannot track the problem to the root cause. For example, you can see that the applications have a performance bottleneck, but you can't perform a drill-down analysis into the actual code of the problem.

                  Also, it doesn't provide dynamic analysis. This may be OK for mainframe customers, but for those with distributed systems, DynaTrace may be the better solution. 

                  What do I think about the stability of the solution?

                  I have to test it from version to version first before we implement to make sure it can perform for us.

                  How was the initial setup?

                  Setup for a limited scope is easy, but it's difficult for a wider scope, in which case you need a longer deployment time. We have a mainframe-oriented system, so we can scope the old activity to the mainframe. but if we were fully distributed, it's a little bit complicated because we'd have more than 100 servers.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user685344
                  Principal Developer at a tech services company with 10,001+ employees
                  Consultant
                  Deep trace analysis is valuable because that's how we figure out where our problems are. It displays key system data easily.

                  What is most valuable?

                  The usability and dashboarding. That's how our clients see the information. Also, deep trace analysis is valuable because that's how we figure out where our problems are.

                  How has it helped my organization?

                  It's helped us improve in terms of solutions by displaying key system data easily.

                  What needs improvement?

                  Data organization and creation of those dashboards. These seem to be getting better in the newer versions. Also, distribution and version control.

                  For how long have I used the solution?

                  I’ve been using CA APM for between nine or 10 years.

                  What do I think about the stability of the solution?

                  The performance issues we have are on our end and we don't hold CA accountable for that.

                  What do I think about the scalability of the solution?

                  The only problems we have are limited by our hardware.

                  How are customer service and technical support?

                  We don't usually end up calling support because the other guy that works on it does a lot of high level development and he's out in Colorado. If there is an issue here I can't figure out, we usually end up having to go to engineers to get it solved. In the past when we've called them it's been really hit or miss. Like on a scale of one to 10, I'd give it a six.
                  Usually to get our questions answered because we consider ourselves pretty advanced users and we're kinda on the edge of what's going on. We usually have to get a couple of tiers in before we can get the questions that we have answered.

                  Which solution did I use previously and why did I switch?

                  I personally haven't used other solutions. I was hired here specifically because I have experience with Intrascope at my previous job and we had actually deployed it there as our first APM solution.

                  How was the initial setup?

                  I've set it up on new systems several times. It's pretty straightforward.

                  Which other solutions did I evaluate?

                  I don't remember back then because I actually wasn't involved in the decision making process. Since we've used it, we are constantly looking at other tools. We looked just to evaluate. We've evaluated a new solution at Dynamic and Dynatrace and a BMC solution or whatever they call it. We were impressed.

                  What other advice do I have?

                  I would suggest that they don't underestimate the overwhelming amount of data that will come through and have their clients prepared for that. Because we end up spending a lot of time interpreting data for other people and really getting the users of the application involved is probably the most important thing in order to be successful. Then from a technical standpoint, just don't think for a second that you can skimp on some specifications because you will need all the resources you can get.

                  It's awesome. But I think CAPM is a little behind, at least up to this point with the versions we're on. On displaying data and making it easier to use for people that aren't in the tool eight hours a day.

                  Disclosure: I am a real user, and this review is based on my own experience and opinions.
                  it_user693843
                  Consultant information technologies
                  Vendor
                  Helps identify the root cause of problems before affecting the application or services.

                  What is most valuable?

                  The CEM end-to-end transaction feature is the most valuable.

                  How has it helped my organization?

                  I like APM because it is a complete solution that helps the production environment to identify the root cause of problems before affecting the application or services.

                  What needs improvement?

                  QA and production.

                  For how long have I used the solution?

                  I have been using CA APM for three years.

                  What do I think about the stability of the solution?

                  The QA environment helps us to identify and fix stability issues and release it to production.

                  What do I think about the scalability of the solution?

                  We have not had scalability issues. You can scale up to 10 collectors.

                  How are customer service and technical support?

                  I would give technical support a rating of 10/10. The technical support is always really amazing.

                  Which solution did I use previously and why did I switch?

                  I tried different solutions, but CA APM is the most complete solution on the market.

                  How was the initial setup?

                  It was complex configuring the service transactions from CEM.

                  What's my experience with pricing, setup cost, and licensing?

                  I have no information about pricing.

                  Which other solutions did I evaluate?

                  We did look at alternatives and all customers made bids.

                  What other advice do I have?

                  Being a leader in the market for more than 14 years is one reason it is the best choice.

                  Disclosure: My company has a business relationship with this vendor other than being a customer: We are a CA partner.
                  it_user685377
                  Technical Delivery - Core Systems with 10,001+ employees
                  Vendor
                  ​This product is great to show you how your business is doing and where improvements can be made

                  Pros and Cons

                  • "We are able to spot issues much quicker with the use of the out-of-the-box metrics given to us by CA. But we also develop that further with the use of the EPA Agent and expand what we can give and show the business by creating our own scripts. This has allowed us to develop our own self-monitoring and before anybody else sees the issue we are on hand to solve that as quickly as possible."

                    How has it helped my organization?

                    CA APM is currently used in two areas of our business (SAP estate and SMART estate) but slowly we are delivering APM to a vast amount of people in the business. I think that is the biggest compliment I can give as more and more people are wanting to use APM.

                    What is most valuable?

                    I feel the ability to easily see a variety of metrics is great for us as a business, as we are able to view our systems in more depth. If there are any issues we are able to spot the exact problem very quickly. We are able to spot issues much quicker with the use of the out-of-the-box metrics given to us by CA. But we also develop that further with the use of the EPA Agent and expand what we can give and show the business by creating our own scripts. This has allowed us to develop our own self-monitoring and before anybody else sees the issue we are on hand to solve that as quickly as possible.

                    What needs improvement?

                    I don’t believe that there are many improvements from the product point of view, as the future upgrades which are coming will solve many of our issues.

                    What do I think about the stability of the solution?

                    No.

                    What do I think about the scalability of the solution?

                    No.

                    How is customer service and technical support?

                    The technical support is superb. They are always willing to help as well as give guidance as and when you need it. whether on a chat, face to face, or through the CA communities site where you can talk with other users.

                    How was the initial setup?

                    Straightforward as we had a CA technician in with us to help us set up and tell us what was needed to be done and how we can do it.

                    What's my experience with pricing, setup cost, and licensing?

                    Might seem quite expensive but definitely worth the money invested.

                    What other advice do I have?

                    The CA APM product is great to show you how your business is doing and where improvements can be made. We are using this in our SAP estate and SMART estate and, as said above, we are exploring how we can deliver this product to more areas around the business helping our company grow!

                    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                    it_user683430
                    Consultor técnico at a tech services company with 51-200 employees
                    Consultant
                    ​It helps us find the cause and the errors in our application​ quickly.

                    What is most valuable?

                    The Webview because I can obtain more detail and CEM because I can quantify the business.

                    How has it helped my organization?

                    It helps us find the cause and the errors in our application quickly.

                    What needs improvement?

                    Team center can give more information.

                    For how long have I used the solution?

                    5 months.

                    What do I think about the stability of the solution?

                    When we made the upgrade to 10.3 we have some problems with the new version.

                    What do I think about the scalability of the solution?

                    No.

                    How is customer service and technical support?

                    Is really good but sometimes the answer time is really slow.

                    How was the initial setup?

                    The setup is easy. The problem begins when you need an specific installation.

                    What other advice do I have?

                    What is most valuable?

                    The Webview because I can obtain more detail and CEM because I can quantify the business.

                    How has it helped my organization?

                    It helps us find the cause and the errors in our application quickly.

                    What needs improvement?

                    Team center can give more information.

                    For how long have I used the solution?

                    5 months.

                    What do I think about the stability of the solution?

                    When we made the upgrade to 10.3 we have some problems with the new version.

                    What do I think about the scalability of the solution?

                    No.

                    How is customer service and technical support?

                    Is really good but sometimes the answer time is really slow.

                    How was the initial setup?

                    The setup is easy. The problem begins when you need an specific installation.

                    What other advice do I have?

                    When the installation begins, read the documentation because sometimes important configurations are not configured by default.

                    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                    it_user393717
                    Computer Technician at a tech services company with 10,001+ employees
                    Consultant
                    Detection of errors that occur to users, measurement of response time and transaction traces are the most valuable features

                    Pros and Cons

                    • "Measurement of response time"
                    • "The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V."

                    How has it helped my organization?

                    In our organization, it was very common to create crisis rooms where we gathered experts from all areas to investigate an application problem by allegations of users about problems of slowness and errors. After we started using APM in our environment, we managed to reduce the creation of these rooms by 90%.

                    What is most valuable?

                    • Detection of errors that occur to users
                    • Measurement of response time
                    • Transaction traces

                    What needs improvement?

                    Currently, we have in our park 600 servers monitored with the APM, and we have on average 2000 applications still to be included in the monitoring. As our environment is very large and we support all of them with a team of about 20 people, we cannot verify all the logs looking for these errors. So, we set up rules in APM to warn us when the application starts to present errors, and we already interact directly with the development team to handle these errors. This is also true for the average response time. The tracers use the same ones when a more in-depth investigation of the problem is necessary to discover the exact point of the problems that we are investigating.

                    The creation of a report is an area with room for improvement.

                    The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V. I cannot change the font, color, size, bold or any text I put in the report, I cannot change the page size among other things.

                    We have vital information in the tool that we cannot extract as topology changes, application topology design, type-separated error relationship, and so on.

                    What do I think about the stability of the solution?

                    We did have stability problems in versions 10.1 and 9.7.

                    We had many problems of instability, but when we upgraded to version 10.5, these problems reduced drastically.

                    What do I think about the scalability of the solution?

                    At this moment, we have not encountered any scalability issues.

                    How are customer service and technical support?

                    Technical support is excellent. Whenever I needed support, I had an excellent service.

                    Which solution did I use previously and why did I switch?

                    We did not previously use a different solution. We just did a PoC.

                    How was the initial setup?

                    All settings have always been pretty simple.

                    What's my experience with pricing, setup cost, and licensing?

                    Negotiate a lot, but do not forget to buy the product because it is worth it.

                    Which other solutions did I evaluate?

                    We evaluated AppDynamics and HPE Diagnostics.

                    What other advice do I have?

                    APM only worked here in the company because CA's after sales is very present here and acted as a true partner for us. I strongly recommend having someone from CA “together forever”, because at the beginning it was very difficult to understand what the tool was reporting.

                    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                    it_user685305
                    System Control Center at a tech services company with 5,001-10,000 employees
                    Consultant
                    I found the solution's end-to-end analysis and flexibility most valuable.

                    How has it helped my organization?

                    My organization can find the correct solution to an alert the first time around. This shortens the resolution time.

                    What is most valuable?

                    I found the solution's end-to-end analysis and flexibility most valuable.

                    What needs improvement?

                    Java Console uses too much memory.

                    What do I think about the stability of the solution?

                    I have not encountered any issues with stability.

                    What do I think about the scalability of the solution?

                    I have not encountered any issues with scalability.

                    How are customer service and technical support?

                    I would rate the level of technical support as "Good."

                    Which solution did I use previously and why did I switch?

                    We used a different solution in the past. We switched because of this solution's end-to-end…

                    How has it helped my organization?

                    My organization can find the correct solution to an alert the first time around. This shortens the resolution time.

                    What is most valuable?

                    I found the solution's end-to-end analysis and flexibility most valuable.

                    What needs improvement?

                    Java Console uses too much memory.

                    What do I think about the stability of the solution?

                    I have not encountered any issues with stability.

                    What do I think about the scalability of the solution?

                    I have not encountered any issues with scalability.

                    How are customer service and technical support?

                    I would rate the level of technical support as "Good."

                    Which solution did I use previously and why did I switch?

                    We used a different solution in the past. We switched because of this solution's end-to-end analysis feature.

                    Which other solutions did I evaluate?

                    We did not evaluate other options, since there were no other solutions that we knew about with the capacity for end-to-end analysis.

                    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                    AM
                    Enterprise Architecture Leader with 5,001-10,000 employees
                    Real User
                    Helps the development team to fine-tune and proactively manage the application.

                    Pros and Cons

                    • "Helps the development team to fine-tune and proactively manage the application."

                      How has it helped my organization?

                      In the newer versions of the application, they had something called a Triage Map. That basically breaks it down from a service perspective. You actually see it from a service perspective and then you see what components make up that service.

                      It really helps the business. They are not seeing individual servers or individual devices, they're seeing it from a service level, which is what everybody wants to see. It works the logic, the mapping, and how the application sticks to the database or the web server. It automatically creates that map for you.

                      What is most valuable?

                      • Acts as a troubleshooting-like application
                      • Deals with performance issues
                      • Helps in trending, like the data mine, the load which is running on the application servers
                      • Helps the development team to fine-tune and proactively manage the application.

                      What needs improvement?

                      Some of the reporting features. we are running maybe two versions behind, so we haven't explored the reporting functionality.

                      I believe the latest version of APM 105, there is a reporting capability, which we would like to leverage when we do the upgrade.

                      But I think that was something which was missing. Right now, if I need to run some reports, I need to run some manual queries, which is very time consuming.

                      Hopefully in the later releases, which is out there, we can explore the reporting functionality. There are some features that I would have like to see, which are not there in the current version.

                      What do I think about the stability of the solution?

                      I haven't had any prior stability issues. The only issues I have usually, is more like a question. In other words, if this can be done or it cannot be done. But I don't have that many issues pertaining to performance or the system going down or anything. I really love the product.

                      What do I think about the scalability of the solution?

                      There were no real issues with scalability. If you have proper scaling, it depends on how you implement the product. You need to make sure it's a scalable solution, depending on the number of agents that reporting to the manager. In terms of providing scalability, it should be fine. I haven't seen any issues.

                      How are customer service and technical support?

                      I would give technical support a rating of 8/10.

                      Which solution did I use previously and why did I switch?

                      I have been here since 2010 and they have been using APM since. I really didn't have a APM solution, so this is the first time we've used an APM.

                      How was the initial setup?

                      They use a database called Postgres, which is an open source database. When setting that up, we always run into issues. The application itself is not that complicated. You'll need to get it installed and then configure it. But when installing the database, we've seen a bit a lot of it, and there are issues with it.

                      Which other solutions did I evaluate?

                      We didn't really evaluate other options, but right now, we are in the process of doing it. Right now, we're trying to compare with AppDynamics. That's something we are working on.

                      What other advice do I have?

                      They can surely give this try, but there are some other tools out there. When we implemented this back in 2009, there weren't that many competitors or vendors for APM. There were less nine years ago. There have been quite a few, like we have AppDynamics, you have Dynatrace, and they're pretty good tools too.

                      I would suggest that they can do a proof of concept depending on what the requirements are. Some features are good in one product, but the other product has something else to offer. It's still a good product, but then they can always look at some other solutions too, before making the final decision.

                      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                      it_user674088
                      Senior Quality Consultant at a tech services company with 10,001+ employees
                      MSP
                      Provides a centralized point to start studying a problem.

                      What is most valuable?

                      • Real-time information
                      • Historical info
                      • Smart instrumentation
                      • Customizable

                      How has it helped my organization?

                      • Centralized point to start studying a problem
                      • Fast analyses
                      • Getting quick solutions on most cases, but sadly, not for the hardest ones

                      What needs improvement?

                      • User interface customizable components
                      • Being able to establish relations with source code
                      • Being able to add some custom add-ons, such as graphical add-ons and/or computes
                      • 1.- To solve the lacks of nice graphical components i think that this area could be opened to parterns and community. If you develop some mechanism to add graphical
                        components, with angular,etc, giving a template in some way that we can add your own html,css and javascript, community will generate his own widgets and share via marketplace, so they will improve your software and make it more visually appealing (same for java to workstation application). I attack some examples i have done to clarify objective.
                      • 2.- javascripts can be done now and added to introscope but it will better if you can add it and appear as an option same as sum, max, etc. I mean now you can create a javascript and select the metrics affected by one regex, but it will be nice to have the option to make a calculator that simply adds itself to the options and be applied on metric grupings just like sum, etc. And also share with all ppl.
                      • I will like to comment to you one more point. I think that introscope has to be more application focused, first question always is what applications are afectted/working,not servlets o jsp, so it will be nice that introscope has a mechanims to asociate a JSP, servlets, backend (DB schema), etc to 1 or more application or context, althoug it be manualy .

                      For how long have I used the solution?

                      We have been using this solution for about four years.

                      What do I think about the stability of the solution?

                      Sometimes the workstation hangs or becomes unresponsive. However, the web application works worse, is ugly, and we prefer to use the workstation.

                      What do I think about the scalability of the solution?

                      There were scalability issues. With a high amount of data, we found that there is some loss of information when asking for the CLW. We have an issue open on this and CA its working to solve it.

                      How is customer service and technical support?

                      I would give technical support a rating of 7/10. They gave us fast answers when we asked for information, but there were delays to get a solution, even when the issue was clearly a bug.

                      How was the initial setup?

                      The setup was easy. It was self-learning in my case.

                      What's my experience with pricing, setup cost, and licensing?

                      I don't deal with pricing or licensing, but I think it is a bit expensive. However, the product is really good.

                      What other advice do I have?

                      It is a very good product, but it has to fit their needs because it is mainly focused on JAVA/.NET applications, although it has agents for PHP and Node.js.

                      Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
                      Luke Kabamba
                      Senior Solutions Architect at a tech services company with 51-200 employees
                      Real User
                      Top 10
                      The CEM allows us to see user errors and react to issues before they become problems.

                      Pros and Cons

                        • "Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools."

                        How has it helped my organization?

                        Before CEM, we didn't know when the users were having issues. We always learned about issues when the users called management and the managers informed us about the problems. That was an embarrassment.

                        With CEM, we call the users, help desk, and application support before a situation becomes problematic. Therefore, problems are deflected and embarrassments of not knowing what is happening are avoided.

                        What is most valuable?

                        The CEM (Customer Experience Manager) allows us to see user errors and proactively react to issues before they become problems.

                        What needs improvement?

                        Presentation and reporting should be improved. Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools.

                        However, we are seeing an improvement with the introduction of Team Center. We would like to see the same type of graphics in the old reporting facility.

                        What do I think about the stability of the solution?

                        We have not had stability issues. The product is very stable and corrective maintenance is provided regularly.

                        What do I think about the scalability of the solution?

                        We have not had scalability issues.

                        How are customer service and technical support?

                        Support is average, but there is a great community that provides solutions almost instantly to any query.

                        Which solution did I use previously and why did I switch?

                        We previously used IBM ITCAM.

                        How was the initial setup?

                        It was a straightforward initial implementation. We started small and grew bigger.

                        What's my experience with pricing, setup cost, and licensing?

                        Negotiate, negotiate, and negotiate.

                        Which other solutions did I evaluate?

                        We also evaluated IBM ITCAM.

                        What other advice do I have?

                        Have a dedicated monitoring team.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user610167
                        Principal Consultant at a tech services company with 11-50 employees
                        Consultant
                        Cross-platform business transaction tracing, custom triggers, and thresholds are some of the valuable features.

                        Pros and Cons

                        • "Cross-platform business transaction tracing supports the ability to monitor end-to-end performance across the stack, providing granular insight into customer experience KPIs, which are a critical success factor for organizations."
                        • "I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead."

                        How has it helped my organization?

                        Having implemented into production, we found that initially the application had quite a few incidents, alerts, and problems as we used monitoring to unearth some technical debt.

                        However, after implementing “smoke detectors” and resolving the technical debt, the applications have become much more stable, with fewer production incidents, fewer defects, higher reliability and quality of service.

                        What is most valuable?

                        Cross-platform business transaction tracing, custom triggers, thresholds and alerting, and deep dive root cause analysis are the most valuable features.

                        Cross-platform business transaction tracing supports the ability to monitor end-to-end performance across the stack, providing granular insight into customer experience KPIs, which are a critical success factor for organizations. Business transaction tracing also allows identification and drill down into problems within the stack, reducing the mean time to detect and resolve problems.

                        Developing custom triggers and thresholds for problem management allow the introduction of “smoke alarms”, which can prevent severity 1 system failures, improve productivity (fewer war rooms), and increase application stability, reliability, and performance.

                        What needs improvement?

                        I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead. This has proven to be a little bit of a challenge, particularly in the cross enterprise CICS monitoring overhead, which we are currently working through with CA. They have been very helpful in advising us with this.

                        What do I think about the stability of the solution?

                        We have had stability issues. Not all applications are equal, and what works well for one app may not be applicable to another.

                        “Chatty” apps, excessive monitoring, or sampling can cause memory issues and server crashes resulting in a little bit of trial and error to determine monitoring levels that have minimal impact on performance and stability of environments.

                        What do I think about the scalability of the solution?

                        We have not had any scalability issues.

                        How are customer service and technical support?

                        Technical support is excellent.

                        Which solution did I use previously and why did I switch?

                        Other parts of the organization are using Dynatrace, but both products are very capable.

                        How was the initial setup?

                        The initial setup was relatively straightforward, with good documentation and technical support, both via email and on-site.

                        What's my experience with pricing, setup cost, and licensing?

                        There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example.

                        Which other solutions did I evaluate?

                        We didn’t evaluate other options as this was pre-determined via our group administration.

                        What other advice do I have?

                        • Make sure you sign up for the appropriate training
                        • Ensure you have dedicated on-site resources to implement, build, and maintain the tooling
                        • Make sure you extend training to the production support, developers, and business stakeholders
                        • Develop a monitoring and alerting strategy, with a supporting roadmap and pipeline for deployment across business-critical systems.

                        While out-of-the-box monitoring is relatively straightforward, the value comes from custom implementation of alerts and dashboards that focus on specific application functionality.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user647421
                        Senior System Engineer / System Operation Analyst 2 at a tech services company with 10,001+ employees
                        Consultant
                        Agent metrics and customization are valuable features.

                        What is most valuable?

                        Agent metrics and customization are valuable features for us because we can set the "resting" metrics to shutdown to prevent overhead.

                        How has it helped my organization?

                        The product has given us better visibility of the agent and communication of the WAS application to the MQ server.

                        What needs improvement?

                        It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA.

                        For how long have I used the solution?

                        I have been using this solution for four years.

                        What do I think about the stability of the solution?

                        We did not encounter any issues with stability, but you should understand how it works and build accordingly.

                        What do I think about the scalability of the solution?

                        We did not encounter any issues with scalability.

                        How are customer service and technical support?

                        I would give technical support a rating of 10/10.

                        Which solution did I use previously and why did I switch?

                        We did not use any other solution previously.

                        How was the initial setup?

                        The setup was straightforward.

                        What's my experience with pricing, setup cost, and licensing?

                        Pricing is a key element that needs to be noted in terms of the market for the solution.

                        Which other solutions did I evaluate?

                        We did not evaluate other solutions. We selected this five years ago as there were no other such options.

                        What other advice do I have?

                        I have no specific advice except that it is a wise choice. Go for it.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Manager Information Technology at a consumer goods company with 1,001-5,000 employees
                        Vendor
                        The traditional Introscope portion of the product is the most valuable feature. They removed support for Java 6.

                        What is most valuable?

                        The traditional Introscope portion of the product is the most valuable. It provides good visibility to the JVM and Java application.

                        How has it helped my organization?

                        We use CA APM for monitoring and alerting of our Java applications.

                        What needs improvement?

                        CA has very recently upgraded its “Browser Response Time Monitoring”, as it was previously known. CA has been listening to its customer requirements, and the Digital Experience Collector is a positive step forward.

                        Unfortunately, my application is Java version 6, and CA has removed support for Java 6 starting with CA APM, Version 10.5, where the Digital Experience Collector is available.

                        For how long have I used the solution?

                        I have used this solution since 2008.

                        What do I think about the stability of the solution?

                        Because my application is running on IBM WebSphere and Java 6, there were ‘workarounds’ I needed to apply. CA would provide a distinct copy of the Java agent and the associated configuration files to avoid the trouble spots. Unfortunately, these workarounds also disabled important functionality, such as deep tracing.

                        What do I think about the scalability of the solution?

                        I have not had any scalability issues.

                        How are customer service and technical support?

                        Technical support is good. They work with urgency.

                        Which solution did I use previously and why did I switch?

                        We did not have any previous solutions.

                        How was the initial setup?

                        The support documentation has gotten much better over the last few years. Installation is not difficult, once you understand the different components of the APM solution.

                        What's my experience with pricing, setup cost, and licensing?

                        Consider the needs of your application and compare a few vendors.

                        Which other solutions did I evaluate?

                        I recognize Dynatrace and AppDynamics as leaders for e-commerce application APM.

                        What other advice do I have?

                        Do a thorough proof of concept.

                        If your application is not current and can’t be upgraded, you are at risk because CA is moving very fast to catch up with Dynatrace and AppDynamics on functionality. But in the process, they will leave behind older technology, such as support for Java 6.

                        I run an IBM WebSphere Commerce application, which uses Java 6, and I bumped up against several limitations. As my application is public facing and has a large breadth of URLs, it is difficult to configure for very specific URLs. Rather, I needed to implement “URL groups”, which are generalized URL buckets. In an e-commerce application, that might be “product pages”, “category pages”, or “checkout pages”. Implementing the URL grouping is not easy, and if you get it wrong, you’ll have what is termed a “metric explosion”.

                        A metric explosion means too many distinct metrics are collected, which can put stress on the Java agent and/or the Enterprise Collector. Cleaning up a metric explosion is complicated, unless you are willing to delete all your historically collected metrics.

                        Again, I experienced these limitations with version 10.3 of APM and lower. The 10.5 version has made improvements, but my Java 6 application is not supported for version 10.5, so I cannot effectively provide feedback on it.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user259326
                        Manager at a tech services company with 10,001+ employees
                        Consultant
                        Some of the valuable features are Experience View and Assisted Triage and Analysis Notebook.

                        What is most valuable?

                        • Experience View: Provides a business-focused view. It answers the key question as to what is the customer experience, with a minimal amount of work required.
                        • Assisted Triage and Analysis Notebook: Answers the question as to why the experience is poor, without having to do all the manual digging around.

                        How has it helped my organization?

                        With Experience View, our operation team has all the required information in regards to the health and quality of transactions and applications. Thus, in turn, it improves collaboration and reduces the MTTR. It doesn’t require an expert to identify the RCA.

                        What needs improvement?

                        It needs to work on the mobility and the digital aspects, as they are currently getting merged in today’s scenario.

                        For how long have I used the solution?

                        I have been using this solution for the past five years.

                        What do I think about the stability of the solution?

                        There were no stability issues, i.e., not with its current features.

                        What do I think about the scalability of the solution?

                        We did experience some scalability issues, i.e., only at the mobility experience monitoring end.

                        How are customer service and technical support?

                        I would give technical support a rating of 9/10.

                        Which solution did I use previously and why did I switch?

                        AppDynamics and Dynatrace are equally good solutions.

                        How was the initial setup?

                        The initial setup is straightforward. With the default dashboard and differential analysis, there is no need to configure static threshold. It starts to deliver the greater value to the customer from day one.

                        What's my experience with pricing, setup cost, and licensing?

                        We are MSP partners, so we have been delivering the best licensing options for our own customers.

                        Which other solutions did I evaluate?

                        We looked at other solutions, namely AppDynamics and Dynatrace.

                        What other advice do I have?

                        • Delivers an easy, proactive, intelligent, and collaborative (EPIC) solution
                        • Helps to deliver a flawless user experience
                        • Has end-to-end application monitoring coverage, i.e., from mobile to mainframe
                        • Available in the SaaS version
                        Disclosure: My company has a business relationship with this vendor other than being a customer: We have CA's Partner Account. Being a partner, we have the advantage to leverage CA resources for demos, technical help and to build joint solution offerings. We do have access to CA Partner Experience portal, where we can go for free web-based training (WBT), use sales kit for pre-sales etc.
                        it_user618126
                        Engineer Director at a tech services company with 51-200 employees
                        Consultant
                        We can review recorded sessions of UXE. Setup was easy and simple.

                        What is most valuable?

                        APM integration is the most valuable feature because of the possibility of mapped links breaking for web services with internal components.

                        How has it helped my organization?

                        We can review recorded sessions of UXE.

                        What needs improvement?

                        Mobile and virtual banking: The app transaction layer is mapped with the UX.

                        For how long have I used the solution?

                        I have used this for three months during a PoC.

                        What do I think about the stability of the solution?

                        We did have stability problems.

                        What do I think about the scalability of the solution?

                        We did have scalability problems.

                        How are customer service and technical support?

                        As of right now, I have not used technical support.

                        Which solution did I use previously and why did I switch?

                        We…

                        What is most valuable?

                        APM integration is the most valuable feature because of the possibility of mapped links breaking for web services with internal components.

                        How has it helped my organization?

                        We can review recorded sessions of UXE.

                        What needs improvement?

                        Mobile and virtual banking: The app transaction layer is mapped with the UX.

                        For how long have I used the solution?

                        I have used this for three months during a PoC.

                        What do I think about the stability of the solution?

                        We did have stability problems.

                        What do I think about the scalability of the solution?

                        We did have scalability problems.

                        How are customer service and technical support?

                        As of right now, I have not used technical support.

                        Which solution did I use previously and why did I switch?

                        We previously used a different solution, and we switched because of APM integration.

                        How was the initial setup?

                        Setup was easy and simple.

                        Which other solutions did I evaluate?

                        We did not evaluate other options.

                        What other advice do I have?

                        Use the correct application instrumentation.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user598923
                        Services (APM) Consultant at a tech vendor with 51-200 employees
                        Vendor
                        Using Investigator, we can capture the in-depth transaction trace and error trace.

                        What is most valuable?

                        Every component has its own value. Investigator is the most valuable feature for me because we have deep visibility for application performance via all agents. We can capture the in-depth transaction trace and error trace which helps us to provide RCA to the customer.

                        How has it helped my organization?

                        We have deployed APM agents on multiple applications for our customers who had the worst performance. The application team was unable to pinpoint the problem and that was the main pain area of the business. We have collected and shared RCA for some problems with the business and application folks. Now, the application team has more visibility in regards to their application performance and they can easily pinpoint to the problematic area by transaction traces.

                        What needs improvement?

                        There are various areas which have room for improvement:

                        • First of all, the product team has to design something with which we can showcase the complete call graph of any transaction and overall health of the application.
                        • There is a need to improve the Team Center functionalities and performance, as it doesn’t work properly in a vital environment.
                        • There is a need to develop any utility to auto-schedule the Investigator report.
                        • There is a need to design a function with which we can export the transaction trace in PDF or in any other format.
                        • There is a need to increase the traffic-handling capacity of TIM and discover another way to monitor business transaction via CEM instead of port mirroring (SPAN). Hence, some clients don’t allow mirroring traffic that has confidential data from the business perspective.

                        • The product team needs to work on the product’s architecture because the number of server requirements is very high compared to the other competitors. For example, if we need to monitor a large number of agents, then we require 4-5 machines for the APM solution installation. On the other hand, the competitor can handle the same number of agents by using only 1-2 servers. (I am aware that the APM capacity planning and hardware sizing depends on the number of metrics that will be monitored.)

                        For how long have I used the solution?

                        It has been almost three years that I am using this solution. I am working as a services consultant with an organization since December 2013.

                        What do I think about the stability of the solution?

                        I have faced scalability and stability issues. When we needed to monitor a large number of data metrics, then these kind of issues occur.

                        How are customer service and technical support?

                        The customer support is very good and active. I would like to rate it a 9 out of 10.

                        Which solution did I use previously and why did I switch?

                        Professionally, I have worked only with CA solutions but I have tried different solutions in test environments.

                        How was the initial setup?

                        The CA APM installation is very straightforward. It is as simple as stated in the CA documents.

                        What's my experience with pricing, setup cost, and licensing?

                        I don’t deal in pricing and licensing so I don’t have any idea about this aspect much. However, the best thing about APM licensing is that it is a trust-based licensing, so monitoring will never have any impact due to licenses.

                        What other advice do I have?

                        I would like to advise everyone to try this solution. It is best APM solution in the market, as per my knowledge.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a vendor for CA products and we deal in services. We provide implementation and support service of CA products (APM, UIM, Spectrum, RA, etc.) to various customers. My company has also won the “Best Vendor of CA 2016” award recently.
                        it_user598926
                        Integration And Development at a energy/utilities company with 1,001-5,000 employees
                        Vendor
                        The alert capability is helping us to identify and react to issues before they happen and affect our services.

                        What is most valuable?

                        The alert, action, and dashboards features are the most valuable to us. The alert capability of the CA APM solution is helping us to identify and react to issues before they happen and affect our services. The dashboard features allow us to see the health status of our applications visually; thus, it helps us to identify issues faster and easier.

                        How has it helped my organization?

                        Using CA APM has allowed us to know about the performance of our applications and servers and also to identify issues before they happen.

                        It helped us be proactive and resolve problems before they become system-wide issues.

                        What needs improvement?

                        The dashboards should be easier to build.

                        For how long have I used the solution?

                        I have used this product for four years.

                        What do I think about the stability of the solution?

                        Sometimes, we had stability issues.

                        What do I think about the scalability of the solution?

                        We did not encounter any scalability issues.

                        How are customer service and technical support?

                        I would give the technical support a 10 out of 10. CA has excellent technical support.

                        Which solution did I use previously and why did I switch?

                        Previously, we were using a different solution. The reason we switched was because CA APM fits better to our monitoring needs.

                        How was the initial setup?

                        I think initial setup is a little complex.

                        What's my experience with pricing, setup cost, and licensing?

                        Pricing and licensing is reasonable.

                        Which other solutions did I evaluate?

                        We did not evaluate any other solution.

                        What other advice do I have?

                        It is a good product and comes with great features.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user378384
                        Solution Architect EMS Practice at a tech services company with 10,001+ employees
                        Real User
                        CEM helps us manage end-user response and reliability.

                        What is most valuable?

                        • CEM helps us to deliver faster responses, and manage the end users’ response and reliability.
                        • Introscope helps our application team proactively identify and resolve problems fast. It helps reduce application downtime and improve application development based on the real-user experience.

                        How has it helped my organization?

                        It helps us to meet business transactions SLA for our critical end-user applications; proactively identify the issue and helps the application team make its diagnosis before it impacts the end-user experience.

                        What needs improvement?

                        CA APM currently only supports Java- and .NET-based applications. Pega application metrics should be included in CA APM. It should also support non-Java and non-.NET applications, such as SAP, etc.

                        For how long have I used the solution?

                        I have used it for seven years.

                        What do I think about the stability of the solution?

                        We have not encountered any stability issues.

                        What do I think about the scalability of the solution?

                        We have not encountered any scalability issues.

                        How are customer service and technical support?

                        Technical support is 7/10. It needs to be more proactive. Sometimes, it takes a long time for them to provide solutions.

                        Which solution did I use previously and why did I switch?

                        We previously used IBM Tivoli and BMC products.

                        How was the initial setup?

                        Initial setup was straightforward.

                        Which other solutions did I evaluate?

                        Before choosing this product, we evaluated other vendors, e.g., HPE SiteScope, and SolarWinds WPM/TraceView.

                        What other advice do I have?

                        I recommend adequate server sizing and capacity to avoid HTTP/HTTPS packet drops and performance issues.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a strategic advisor and partner.
                        Manish A. Parikh
                        ESM Engineer at a tech company with 10,001+ employees
                        Video Review
                        Real User
                        Top 10
                        The deep dive feature has the ability to provide in-depth knowledge on the application code.

                        What is most valuable?

                        I think the most valuable feature is the deep dive feature. It has the ability to provide in-depth knowledge on the application code. It's invaluable.

                        How has it helped my organization?

                        For us, it's given us completely brand new visibility that we never had before. Application owners are able to completely understand the application better now on the back end, as well as on the front end. It’s pretty much an eye opener for them.
                        A lot of it, we try to do it through alerts and dashboarding. You want customers to spend a lot less time poking around and we want the dashboards to be a tell-tale sign of what is going on in their environment.

                        What needs improvement?

                        I think my biggest feedback from a negative perspective would be the presentation layer, which I think they're already working towards. The user interface, that presentation layer, I think that's already coming in the next few iterations, so I'm looking forward to that. That has been a big challenge for them.

                        Then also there's a lot of integration right now from within, which will be very helpful also. Mainly, on the customer experience manager side, it would be great if they could integrate that into the existing user interface.

                        What do I think about the stability of the solution?

                        It's pretty robust and scalable, so I haven't had any issues. I've been using these products for the last seven years, so stability-wise, it's one of the better, scalable products I have worked with.

                        How are customer service and technical support?

                        The tech support is great. Yeah, actually, I know most of them by name since I've been there. They're very helpful, very intelligent, very professional; great customer service.

                        Which solution did I use previously and why did I switch?

                        My experience has been mainly that an existing solution did not work as well, or doesn't scale as well, and so this one, CA APM, was looked at, evaluated, and decided. Some of them were above my pay grade. Once the decision was made, that's when I was involved.

                        How was the initial setup?

                        I was involved with the CA professional services from the start of the deployment. We did the whole architecture and deployment. Once we were in ops mode, I also did an upgrade earlier this year. It's been pretty smooth.

                        Which other solutions did I evaluate?

                        There are competitors out there. When selecting CA APM, a lot of it is also the fact that, I think, it's scalability, usability, and the amount of data that it provides for the application from end to end. I don't think there are a lot of products out there that can do that.

                        What other advice do I have?

                        I would definitely encourage others to evaluate it first, see what works for them. It's not for everyone. It all depends on the size and what you're trying to accomplish. I would definitely encourage them to evaluate the product as much as they can and decide from there.

                        It does a lot of good things. There are a few challenges. Mainly, I think it's the amount of knowledge that it provides to the application team; it's vast. I worked with two or three other products and I don't see them providing that much metric tools and information about that application the way APM does.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        ITCS user
                        Services Consultant at a financial services firm with 501-1,000 employees
                        Vendor
                        It assigns a monetary value to transactions, useful for understanding the amount of money being lost because of a problem.

                        Pros and Cons

                        • "With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool"
                        • "The integration with CA Spectrum is quite difficult to create, and it is also only one way, only being used to view alarms coming from CA APM."

                        How has it helped my organization?

                        It show us a clearer view of our business and we can take proactive decisions using data collected by CA CEM.

                        With the CA Customer Experience we take Marketing actions, for example, we know how many transactions ocurred in our internet banking.

                        With the CA CEM value settings we can measure the size of ours earnings and even more of our losses caused by defects.

                        What is most valuable?

                        CA CEM show us a business vision from the transaction hierarchy. It provides easily understandable information to users with little or any knowledge. Assigning a monetary value to transactions is very useful for understanding the amount of money being lost by an organization because of a problem or even the total gain for a specific transaction.

                        The icing on the cake is the troubleshooting tab that helps us see possibilities for the continuous improvement of the business.

                        With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool

                        What needs improvement?

                        The CA APM workstation (console) connection is too slow with some metrics.

                        The integration with CA Spectrum is quite difficult to create, and it is also only one way, only being used to view alarms coming from CA APM. It would be interesting to visualize APM metrics in CA Spectrum OneClick. I see a need to improve this integration.

                        The CA APM Comand Center is very good, on paper, but in pract does not work in the best way, this promises to be a and indispensable feature of the product, but has much to evolve.

                         

                        What do I think about the stability of the solution?

                        I have not encountered any stability issues, in the newest version Workstation Works fine

                        What do I think about the scalability of the solution?

                        I have not encountered any scalability issues.

                        How are customer service and technical support?

                        Customer Service:

                        Customer service is excellent.

                        Technical Support:

                        Technical support is high quality, but little quantity... I'd like to have more APM support.

                        Which solution did I use previously and why did I switch?

                        No.

                        How was the initial setup?

                        If you have a Postgres DB, is annoying to Update CA APM, i have some difficults to update this, but if you can simply forget the previous base withou need to save previous data, it is much easier to install directly.

                         

                        What about the implementation team?

                        I implemented the solution in my enviroment, but following the advice of a Support team of the manufacturer.

                         

                        What was our ROI?

                        I neve calculated my ROI, but i have date on how my transaction improved, in a more Technical way, I hada a 25% rection in defects and 37% redection in transactions response time, as well as a nearly 100% increase in the number of transactins ocurring on a daily basis.


                        What's my experience with pricing, setup cost, and licensing?

                        Althougth it is a bit expensive, it is really worth it

                        Which other solutions did I evaluate?

                        Yes, Dynatracer and AppDynamics, but i prefer CA APM because of the Customer Experience feature, we are a financial institution, we use the CA CEM to Marketing actions, financial and etc. I think the Customer Experience of the CA CEM is the best in the Market.

                        What other advice do I have?

                        During the implemetation, you must understand "where you are today". From that, you should think about "where you want to be" in a certain period of time, and what you have to do to get there. CA APM will help you get there, but you must first draw up your goal. This tool requires a certain maturity to deliver the expected results, so start with a less-complex enviroment, mature the use of the solution use and from there, add the more complex structures.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a CA partner, working with CA's solutions to support our own customers.
                        it_user599025
                        Sr Infrastructure Engineer Cloud Automation & Tools at a insurance company with 10,001+ employees
                        Real User
                        It identifies issues, some while they are occurring and some proactively.

                        What is most valuable?

                        I like the Transaction Trace Viewer and stalls feature on the front end/back end within the investigator.

                        How has it helped my organization?

                        It has helped to stabilize the environments and also quickly identify issues some while they are occurring and some proactively.

                        The extensive monitoring alert gave the ability to act quickly before an outage happens.

                        What needs improvement?

                        We haven't implemented the latest released version yet but I do believe there's a lot of improvement needed.

                        There's a lot of room for improvement in administration which I believe CA APM is slowly getting there, with their Agent Command Center. However, the interface and management of the entire APM infrastructure should exist via GUI.

                        For how long have I used the solution?

                        I have used this solution for five years.

                        What do I think about the scalability of the solution?

                        We have scaled CA APM a lot over the last few years. As time goes by, there is an increased demand for monitoring leads to underperforming enterprise managers and/or other memory issues. We are running on VM. However, CA recommends to run on a physical machine with lot of compute resources, which wouldn't be applicable to all companies with their standard environments and also in terms of the budget/funding that it requires.

                        How are customer service and technical support?

                        The customer service is good but not excellent. I would rate it a 7 out of 10.

                        Which solution did I use previously and why did I switch?

                        I personally didn't use any other solution, but my company did use the IBM APM tool.

                        How was the initial setup?

                        The setup is complex. It takes some reading and understanding of the architecture along with some prior skills.

                        What about the implementation team?

                        We have implemented it in-house. My advice is to install a PoC environment and familiarize yourself with all the components.

                        What was our ROI?

                        Compared to other competitors, this product is a little flexible with its pricing/licensing and is somewhat less than the other APMs in the market, with negotiations.

                        What other advice do I have?

                        My advice is to implement the product and leverage all of the add-on free components. You should also compare it to other APMs in the market.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user572913
                        Principal Analyst at a comms service provider with 1,001-5,000 employees
                        Video Review
                        Vendor
                        You can feed your own metrics from external sources.

                        Pros and Cons

                        • "The insight it gives into the applications that it's actually applied to, and the flexibility to do many things with those metrics, and also feed your own metrics from external sources."
                        • "I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product."

                        How has it helped my organization?

                        In many organizations I've seen this product working in, SEV1s have been reduced quite a bit. One particular organization, within the first 12 months, reduced their SEV1s by 90% just by introducing this product. They had previously been using a competing product, so it really speaks to the value provided by this one that they weren't getting out of the other products they were using.

                        Suddenly, we were able to evaluate based off how code was being traced. In one incident, it saved us 18 hours in finding the actual problem in the logic for that application once we had a problem.

                        What is most valuable?

                        The most valuable features I believe would actually be two things I would go into: The insight it gives into the applications that it's actually applied to, and the flexibility to do many things with those metrics, and also feed your own metrics from external sources.

                        What needs improvement?

                        I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product.

                        Also, scaling it, the data nodes writing automatically would be a very nice feature.

                        For how long have I used the solution?

                        Three to five years.

                        What do I think about the stability of the solution?

                        We have had large environments, many millions of metrics feeding in, and never have we had to dedicate a single resource to maintaining it.

                        Actually coming in once in a while for maintenance, we do have to put some work into it once in a while, but there is nothing to the magnitude of having to have somebody dedicated to it.

                        What do I think about the scalability of the solution?

                        It is scalable. We can keep adding collectors that store the data, as needed. We haven't had any issues with that so far.

                        How are customer service and technical support?

                        Technical support has always been very happy to help us. They offer a community, which is often very helpful, where one can go to find their own answers if they'd like.

                        Which solution did I use previously and why did I switch?

                        We already had a competing solution. We weren't getting the value we needed out of it. We were still having problems. We couldn't find the actual root cause very easily with that solution, so we started evaluating others.

                        We looked at many others and this seemed to be the best fit for our organization.

                        Really, the most important criteria when selecting a vendor is value for dollar. As any business, we're looking for values and it's not just, "Is it better?" But, "Is it better enough to be worth the cost?" Or, if it's cheaper, that's also great.

                        How was the initial setup?

                        The initial setup is actually pretty straightforward. The install is very easy. I don't think one would even need a document for it. It's pretty straightforward and the questions it's asking are kind of self-explanatory.

                        What other advice do I have?

                        My rating just reflects some of the features we'd like to see. I don't think I'd ever give anybody a perfect rating. There's always room for improvement, but my rating is definitely higher than any other competing products that I've used, against it.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user572871
                        Data Analyst at Frost Bank
                        Video Review
                        Vendor
                        We're currently using CA APM to detect the kind of traffic that our customers are dealing with.

                        What is most valuable?

                        What we're currently using CA APM for is to detect the kind of traffic that our customers are dealing with. How do we affect our customers in the way that they access our servers?

                        With some of the setups that we have on the mobile app, like, is there anything we can do to shorten the time that it takes them to hit and access their account information using the mobile app?

                        How has it helped my organization?

                        We've been able to detect a lot of anomalies, troubleshoot those and fix them. It helps us with where to look. We're able to find the key component that's causing the issue and drill down into it, get into the details, and then fix the issue.

                        What needs improvement?

                        I'd like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer.

                        What do I think about the stability of the solution?

                        I think it's fantastic. Stability is really awesome.

                        How is customer service and technical support?

                        I haven’t used CA technical support.

                        What other advice do I have?

                        It takes care of our issues.

                        Let's up that user interface; make it look a little bit better.

                        It's better than anything else I've ever used out there.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user594660
                        IT Technical Integrator Level Iv at a financial services firm with 10,001+ employees
                        Vendor
                        Allows us to pull metric data from other monitoring tools. Dashboard tools need a significant update.

                        What is most valuable?

                        • Deep-dive application instrumentation allows us to diagnose application performance and availability problems.
                        • Powerful querying capabilities of the metrics data.
                        • Ability to build custom dashboards and reports.
                        • Ability to create custom metrics using calculators or custom JavaScript calculators.
                        • Ability to capture and feed custom metrics into CA APM. This same capability allows us pull metric data from other monitoring tools and feed that into CA APM to provide that single-pane-of-glass view.
                        • Metric Data API that allows querying and extraction of metric data.
                        • Java and .NET application monitoring.

                        How has it helped my organization?

                        It has provided application teams with another tool in the tool box to diagnose complex performance and availability issues. It also allows for the early detection of an issue before we hear about it from our customers. CA APM reduces our time to resolution and improves our customer confidence.

                        What needs improvement?

                        While calculators are present, they don’t support the ability to create a custom calculation on a metric. To do this, a custom JavaScript calculator must be built.

                        The dashboard functionality is what one might expect from the early 2000s. The dashboard tools need a significant update in terms of the widgets that are available, usability, and ability to modify how data points are labeled.

                        The custom report functionality also needs to be updated with the ability to apply different widgets, rather than just a line graph, and the ability to modify how data points are labeled.

                        The capability to execute a shell command on an alert condition is present. However, the implementation makes it difficult to find potential use cases. In our environment, it’s unfortunately something we are unable to make use of, at least directly. In short, CA APM is not a tool I would recommend for implementation of self-healing. However, it can be used to automatically advertise that a condition under which self-healing should be kicked off exists.

                        .NET agents are not at par with Java agents and there is a gap that needs to be closed.

                        For how long have I used the solution?

                        We’ve been actively using CA APM 10.2 in non-production and production environments since March 2016.

                        What do I think about the stability of the solution?

                        We have had stability issues, but we have worked out the major issues with CA and are working towards resolution of the minor stability issues. The fixes for the stability issues we experienced have been implemented in versions of CA APM following APM 10.2.

                        What do I think about the scalability of the solution?

                        We have not had any scalability issues. I will note that it is important to have an understanding of how APM works and, if you’re new to the product, to work closely with CA on environment sizing, optimizing the configuration, and understanding how much load an environment can handle.

                        How is customer service and technical support?

                        Initial technical support is excellent for common, easy to identify and medium complexity issues. For difficult, complex, issues it’s necessary to escalate things to get the experts from development and engineering involved to get traction on resolution. Otherwise, things can get stuck and drawn out.

                        How was the initial setup?

                        Initial setup is moderate to complex (there are a number of factors in the complexity of setup) and needs to be done with someone who has experience setting up and configuring CA APM environments.

                        Which other solutions did I evaluate?

                        No other products were evaluated prior to using CA APM.

                        What other advice do I have?

                        Having expertise from CA to help you with implementing CA APM is essential. It is also essential to understand that deep-dive instrumentation can have a significant impact on an application and even enabling or disabling certain agent features can cause significant impact. It is critical to understand how to configure the agent, what to configure, and test out a configuration before deploying to production. Also, any updates to applications must be tested with the agent in place, before deploying to production. If there are issues, it’s important to know how to start tuning down the level of instrumentation.

                        I will note that CA has, and continues, to bend over backwards in responding to our needs and requirements in ways that few vendors do.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user578811
                        Application Support at a government with 501-1,000 employees
                        Vendor
                        The Customer Experience Manager shows the real impact on the customers.

                        What is most valuable?

                        The most valuable feature of this product is the CA Customer Experience Manager, as it shows the real impact on the customers.

                        How has it helped my organization?

                        We are constantly looking at the customer experience. Thus, in this aspect, it has helped us to improve the execution time and get real access to the problems.

                        What needs improvement?

                        I would appreciate an easier way to record transactions, i.e., in the CA Customer Experience Manager (CA CEM). One difficulty I have is to identify the fields that make the transactions unique, so that APM can identify them in the probe. If they look at other transaction recording software, they can take some ideas from there as to how to simplify the process. I have a lot of arguments from the HTTP packets and also matching the fields requires a deep knowledge of the app that is being monitored.

                        The other thing that can be improved is that the dashboard edition in the CA APM is very limited and basic. It is almost impossible to create a dashboard with some graphic complexity and the diversity of the tools is also limited.

                        For how long have I used the solution?

                        I have used this solution for two years.

                        What do I think about the stability of the solution?

                        We did encounter stability issues in regards to the DB access and the time it takes to navigate through the application.

                        What do I think about the scalability of the solution?

                        Despite the complexity, we did not encounter any scalability issues.

                        How are customer service and technical support?

                        The technical support is very good.

                        Which solution did I use previously and why did I switch?

                        Previously, I have used another solution but in a different institution.

                        How was the initial setup?

                        I did not do the initial setup. It was hard to catch up with the setup process when we were presented with the solution.

                        What other advice do I have?

                        You should create a user manual according to your system.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user583380
                        IT Lead Architect at a manufacturing company with 1,001-5,000 employees
                        Vendor
                        WebView shows the dynamic status of the relevant environment.

                        What is most valuable?

                        The best features are the workstation and dashboards, and the newer WebView with CA APM Team Center, which shows dynamic status of the relevant environment.

                        How has it helped my organization?

                        CA APM gives us more transparency about our website environment and reduces time for root-cause analysis and minimizes service downtimes.

                        What needs improvement?

                        CA made a big step with version 10.1.0.15, so there are just very minor parts that can be improved with more web technology and more interfaces to other tools.

                        For how long have I used the solution?

                        We have used CA APM since about 2010.

                        What do I think about the stability of the solution?

                        We did not have any stability problems.

                        What do I think about the scalability of the solution?

                        We have not had…

                        What is most valuable?

                        The best features are the workstation and dashboards, and the newer WebView with CA APM Team Center, which shows dynamic status of the relevant environment.

                        How has it helped my organization?

                        CA APM gives us more transparency about our website environment and reduces time for root-cause analysis and minimizes service downtimes.

                        What needs improvement?

                        CA made a big step with version 10.1.0.15, so there are just very minor parts that can be improved with more web technology and more interfaces to other tools.

                        For how long have I used the solution?

                        We have used CA APM since about 2010.

                        What do I think about the stability of the solution?

                        We did not have any stability problems.

                        What do I think about the scalability of the solution?

                        We have not had any scalability problems.

                        How is customer service and technical support?

                        Technical support is good, but I don't require them so often.

                        How was the initial setup?

                        In 2011, setup was a bit complex, because of our own web infrastructure, but then it became more straightforward.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user572895
                        Manager at a financial services firm with 10,001+ employees
                        Video Review
                        Real User
                        It prevented a lot of downtime and a lot of outages with the Java side of the house.

                        What is most valuable?

                        It has been very, very productive for us. It helped us with number of challenges we faced in the past. It prevented a lot of downtime and a lot of outages with the Java side of the house. We are predominantly a WebSphere shop.

                        We’ve been very successful using version 9.7. We're still not up to the latest version, 10. I've seen a lot of interesting things with version 10 happening, which hopefully will address our problems. Some of which are the inability to manage multiple hosts at the same time, configure agents in an easy fashion. There's a lot of manual labor that still exists that hopefully will be simplified with the new Command Center. We’re looking forward to upgrading our 9.7 to 10 to start using the Team Center, which is a phenomenal product we've seen today at CA World.

                        It's been very, very successful using our NOC. We are using the console and dashboards.

                        What needs improvement?

                        Looking forward to the growth and maturity. We're looking to standardize, reduce the number of tools and collapse them into one. I think that CA's been listening to the customers and have been moving to that direction.

                        Looking forward to another journey.

                        For how long have I used the solution?

                        It's been a great five-year tenure with the APM suite. We're looking to expand that now that version 10 is out, 10.5 GA by the end of the month; looking to start using the new Team Center, which hopefully will greatly reduce mean time to repair. Makes our NOC as well as the SMEs more productive; repair issues much faster; and it's been a great run so far. CA has been listening to our concerns. They have been addressing some of them. There are unfortunately sometimes shifts in paradigms as CA is known to be a dynamic company. Sometimes the direction is not always clear.

                        What do I think about the scalability of the solution?

                        Some challenges are maintaining the growth of the environment; a lot of manual labor is involved, which again is being solved with the new version that came out. One of the products we use, the real-user monitoring, has been very successful, but at times challenging to implement. There's some shift in paradigm using it today, moving to a more mature model within the APM umbrella, and again, start using a lot of the stuff with their new solution, AXA; some of the mobile platforms, which will help us to move into that direction, to unify the APM solution which we heavily rely on today.

                        How is customer service and technical support?

                        Support from CA has been really, really phenomenal. We've always applauded CA as being one of our top vendors, compared to many others, such as HPE and Microsoft. Many times when we had an issue, it really was really, really phenomenal support. From a CA standpoint, any bugs, any issues that we typically have, we would have pretty much a few engineers involved and at times solve an immediate need, which is something that we cannot experience with other vendors, such as, again, like HPE or Microsoft, or what have you.

                        Which other solutions did I evaluate?

                        From other competitors and other competition that we looked into, such as Dynatrace and other vendors similar to CA, CA was a clear winner for us. Again, it's been a great product.

                        What other advice do I have?

                        There's some deficiencies to their product. But again, they are being addressed, as CA's been very responsive to the customers. One of the most important things is they do listen to customers. If you have a major problem or major concern, CA try to address that. If that cannot be easily addressed, they try to lay it on the roadmap, and we've seen some stuff delivered that we requested in the past.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user575814
                        Senior Service Assurance Consultant at a tech services company
                        Consultant
                        It gives precise insights about problems and leads us to the root cause.

                        What is most valuable?

                        Application triage is the most valuable feature. It gives precise insights about problems and leads to the root cause very quickly. We use CA APM internally to monitor and diagnose Java-based systems.

                        How has it helped my organization?

                        CA APM helps to identify problems and make faster decisions so as to re-establish the service in a precise way.

                        What needs improvement?

                        It would be very helpful to have transaction insights with a more transparent configuration. If we could have user experience information without using a network tap, then the use of this feature would bring more value in more cases.

                        For how long have I used the solution?

                        I have used this solution for four years.

                        What do I think about the stability of the solution?

                        I have not encountered any stability issues.

                        What do I think about the scalability of the solution?

                        I have not encountered any scalability issues.

                        How are customer service and technical support?

                        I would give the technical support 10/10 rating; they are very good. They have highly skilled staff and are available 24 hours a day.

                        Which solution did I use previously and why did I switch?

                        We did not use any other solution.

                        How was the initial setup?

                        The setup was straightforward; with the latest versions of CA APM, it is even more straightforward.

                        What's my experience with pricing, setup cost, and licensing?

                        You need to think cost versus benefit. It is an investment and can address almost any application issues within many IT environments.

                        Which other solutions did I evaluate?

                        We did not evaluate other products before choosing this product.

                        What other advice do I have?

                        You should consider using CA APM even in the cloud. CA is focusing to deliver full APM stack in the cloud and not just on-premise. It is a complete solution.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user574353
                        Assistant Manager - IT Networking at a financial services firm with 501-1,000 employees
                        Vendor
                        It helps us with infrastructure capacity planning. Pricing and licensing are straightforward.

                        What is most valuable?

                        APM is a master in monitoring application performance. When we emphasize performance, it focuses on business transactions and helps provide a good amount of successful transactions. In order to enhance application availability, rigorous monitoring of its components’ performance is very important.

                        APM helps in monitoring performance of application with end-to-end application component visibility.

                        How has it helped my organization?

                        • Reduced troubleshooting time by identifying the exact point of failure
                        • Capacity planning of infra based on application performance

                        What needs improvement?

                        Out-of-the-box report templates need to be incorporated. Agent performance reports and transaction statistics report need to be incorporated. Agent performance reports will help us to monitor agent communication and availability. Transaction statistics will help us to monitor what are the transactions flowing into the system.

                        LDAP and EEM integration should be simplified like in other CA Solutions.

                        For how long have I used the solution?

                        I have used it for one year.

                        What do I think about the stability of the solution?

                        Until now, I have not faced any stability issues.

                        What do I think about the scalability of the solution?

                        Until now, I have not faced any scalability issues.

                        How are customer service and technical support?

                        Technical support is mind-blowing. They are really a big helping hand with administrating the application.

                        Which solution did I use previously and why did I switch?

                        This is the first time I am working with an APM solution.

                        How was the initial setup?

                        Initial setup was very simple. We did our implementation in a day and were able to provide output to our management in a short amount of time.

                        What's my experience with pricing, setup cost, and licensing?

                        Pricing and licensing are straightforward. It is very easy to plan the license requirement, as the license terms are clearly documented.

                        Which other solutions did I evaluate?

                        Before choosing this product, we did a proof of concept for Zenoss. We felt CA APM is agile and aptly engineered to meet our requirements.

                        What other advice do I have?

                        It is the very best solution. It will surely enhance anyone’s application performance and resource utilization.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        ITCS user
                        Engineer at a tech services company with 501-1,000 employees
                        Consultant
                        Agents can monitor Java and .NET applications out-of-the-box with limited configuration.

                        What is most valuable?

                        APM agents are able to monitor Java and .NET applications out-of-the-box, with limited configuration, and are able to provide Operations with insight on application performance.

                        How has it helped my organization?

                        Operations are able to view the performance of their applications and the real-user experience in business transactions, all through a single solution, CA Application Performance Management. Customers are able to understand when applications have issues and which component is causing performance degradation. From the end user to web servers, app servers and backend components, all components are monitored.

                        What needs improvement?

                        Reporting capabilities require improvements.

                        For how long have I used the solution?

                        I have used it for four years.

                        What do I think about the stability of the solution?

                        We have been using CA APM for more than two years in production environments and no stability issues have arisen yet.

                        What do I think about the scalability of the solution?

                        CA APM is able to monitor hundreds of servers and applications.

                        How are customer service and technical support?

                        Technical support responds fast and solutions experts are available to join in if issues are complex.

                        Which solution did I use previously and why did I switch?

                        I did not previously use a different solution.

                        How was the initial setup?

                        Initial setup is simple and straightforward because agents are able to monitor applications out-of-the-box.

                        What's my experience with pricing, setup cost, and licensing?

                        The license model is really easy to understand.

                        Which other solutions did I evaluate?

                        Before choosing this product, I did not evaluate other options.

                        What other advice do I have?

                        CA is looking forward to minimizing the effort required by implementers to build custom dashboards as the Team Center feature is able to provide out-of-the-box dashboards that depict performance of applications through many perspectives, covering all of the different user needs.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are business partners.
                        ITCS user
                        Technical Specialist at a tech services company with 10,001+ employees
                        Consultant
                        Command center provides agent maintenance and support without involving the application team.

                        Pros and Cons

                        • "Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team."
                        • "The front-end representation should match other competitors such as AppDynamics."

                        How has it helped my organization?

                        It provides less critical incidents for gold-category applications. We get proactive resolution for events.

                        What is most valuable?

                        Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team.

                        What needs improvement?

                        The front-end representation should match other competitors such as AppDynamics.

                        Earlier, there were an Android- and iOS-accessible tool for APM. That was Executive Insight, and it is discontinued now. So, I would like to have the same type of tool again for CA APM.

                        What do I think about the stability of the solution?

                        I have not encountered any stability issues.

                        What do I think about the scalability of the solution?

                        Scalability is very easy compared to other vendors' tools.

                        How is customer service and technical support?

                        Customer Service:

                        Customer service is 9/10.

                        Technical Support:

                        I am very satisfied with technical support.

                        How was the initial setup?

                        Initial setup was very easy.

                        What about the implementation team?

                        An in-house team implemented it.

                        What was our ROI?

                        There are less-critical incidents on business applications.

                        What's my experience with pricing, setup cost, and licensing?

                        It's completely trust-based. Use it in a sub-prod environment on an as-needed basis. It will help you to be compliant according to your license count.

                        Which other solutions did I evaluate?

                        Before choosing this solution, we tested AppDynamics.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user577533
                        Middleware Specialist at a energy/utilities company with 10,001+ employees
                        Vendor
                        The solution gives us the flexibility to create metrics and measure whatever we need.

                        What is most valuable?

                        The solution gives us the flexibility to create new metrics and measure whatever we need. It makes it possible to monitor the full range of applications from the most complex to the most simple ones.

                        How has it helped my organization?

                        When the SAP requests start to become slow, I can proactively warn our internal customers to stay alert for any impact.

                        What needs improvement?

                        The customer experience management can be improved by making it possible to track down the user actions on a single page. I would like the tool to give me the exact path taken by my customer on my website, making it easy to understand his needs and the context of any problem that occurred during his visit. Then I wouldn’t need to ask him to run the same scenario again.

                        For how long have I used the solution?

                        We have had this solution for three years.

                        What do I think about the stability of the solution?

                        We have not had any issues with stability.

                        What do I think about the scalability of the solution?

                        We have not had any issues with scalability.

                        How is customer service and technical support?

                        Technical support has been great.

                        How was the initial setup?

                        I was involved in the installation and it was complex. Every APM environment takes time to make it trustworthy enough to create useful alarms and metrics.

                        What other advice do I have?

                        Decide what you want to monitor. Improve the DevOps culture in your company. You need to know your applications before monitoring them.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        ITCS user
                        Senior Application Consultant (Project Manager) at a tech vendor with 51-200 employees
                        Vendor
                        Top 20
                        The Customer Experience Manager displays business transaction defects.

                        What is most valuable?

                        • Business transaction defects from CEM.
                        • ADA helps find response time issues in the network.
                        • Team Center gives an overview of whole system.

                        How has it helped my organization?

                        • It helps in proactive monitoring.
                        • We can assess a risk in a test environment if application is going live.
                        • We can do OS, application and EUM with some part of network monitoring on single dashboard.

                        What needs improvement?

                        • Documentation is not straight forward and it could be easier to understand and implement.
                        • Integration with other tools.
                        • Dashboard look needs to be more attractive and dynamic.

                        For how long have I used the solution?

                        I have used it for seven years.

                        What was my experience with deployment of the solution?

                        I have not encountered any deployment issues.

                        What do I think about the stability of the solution?

                        Stability will be an issue if you install and configure it wrong. Otherwise, it's good and stable.

                        What do I think about the scalability of the solution?

                        We encountered a stability issue. A customer wants to see more metrics but performance will degrade if you disable Data limited to 100 matching metrics.

                        How are customer service and technical support?

                        Customer Service:

                        Customer service is 6/10.

                        Technical Support:

                        Technical support is 6/10.

                        Which solution did I use previously and why did I switch?

                        I did not previously use a different solution.

                        How was the initial setup?

                        Initial setup was complex because we implemented it for the first time in 2010 and everyone was learning about it. :-)

                        What about the implementation team?

                        A vendor team implemented it and I rate their level of expertise 8/10.

                        What was our ROI?

                        EPA provides more flexibility for meeting customer requirements. CEM and Investigator provide realistic data by which user feels more dependent on them.

                        What's my experience with pricing, setup cost, and licensing?

                        The pricing and licensing costs are too high.

                        Which other solutions did I evaluate?

                        Before choosing this product, I did not evaluate other options.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user558219
                        Technical Advisor at a logistics company with 10,001+ employees
                        Vendor
                        The visualization takes you to the problem areas and root causes. The GUI feels archaic.

                        What is most valuable?

                        It helps you get to the root cause much faster when you have issues.

                        How has it helped my organization?

                        The visualization of the solution takes you to the problem areas much faster.

                        What needs improvement?

                        The GUI feels sort of archaic. It doesn't have a modern look and feel to it.

                        I'm looking forward to some of the stuff on the new version that automatically maps the topology. We're just getting started with the tool in my group, so we're not actually utilizing it yet.

                        What do I think about the stability of the solution?

                        It's very stable. We have had no incidents of crashing.

                        What do I think about the scalability of the solution?

                        It does scale well, from what I understand. I'm not the person who does the deployments.

                        Which solution did I use previously and why did I switch?

                        I'm not a person who gets to make the investment decisions. I basically get to use whatever the company provides or makes available.

                        Some of the previous versions were available, but they were much more difficult to implement. The newer version takes a lot of that complexity out of it.

                        I'm more of an end user of the product, and it's much easier. Some of it is automatically implemented. That's what I like about it.

                        How was the initial setup?

                        I was involved similar to a customer. We have an internal team that does the deployments and they got it done. They don't really have issues with it. It's really a straightforward setup.

                        What other advice do I have?

                        When selecting a vendor, accessibility is important. We've had issues in the past with some vendors who kind of disappear after they sell you a product. We like having a contact person who is readily available to guide you or refer you to somebody else who can help.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user558228
                        Software Developer / Technical Lead at a financial services firm with 1,001-5,000 employees
                        Vendor
                        It provides transparency when there are problems within applications.

                        What is most valuable?

                        It provides transparency into what's happening when there are problems that occur within applications.

                        How has it helped my organization?

                        It helps us identify and isolate issues when trouble arises; keep services up and running, basically.

                        What needs improvement?

                        I'd like to see the REST APIs, and specifically, refined. I believe that is one of the newer things that has been polished with the 10.5 release that's coming out. I look forward to that.

                        Other than that, I'd like to see more integration between nodes. For example, if there's a problem that arises in one server, I want to be able to drill down into it and have it automatically jump over to the next node and to see the continuation of the issue.

                        I have not rated it higher because I’d like more integration and more bells and whistles.

                        What do I think about the stability of the solution?

                        I'm pretty happy with how stable it is.

                        What do I think about the scalability of the solution?

                        We have scaled it and we have not run into scalability issues yet; maybe we're close. We have a cluster of about five or six servers, I believe. So far, it's hanging in there.

                        How are customer service and technical support?

                        Technical support has been pretty good. They respond pretty much in the same day. They've been very helpful. No issues to report.

                        Which solution did I use previously and why did I switch?

                        We were not previously using a different solution.

                        How was the initial setup?

                        I was not involved in the initial setup, but from what I heard, it looks pretty straightforward.

                        Which other solutions did I evaluate?

                        I have looked at other products. I've looked at AppDynamics. They have a pretty interesting looking product, but as far as for our organization, I think we're pretty happy with CA APM.

                        When selecting a vendor, support and the relationship are very important – we have a good one with CA – as is familiarity, as well. We have a lot of people who are familiar with CA's products, and they're fairly happy with them.

                        What other advice do I have?

                        Do your homework. The tools pretty much open up a lot of possibility. You need the manpower to take advantage of that, so make sure you have the right skill sets in place to do so.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user558288
                        Service / Resource Manager of Desktop Engineering at a financial services firm with 1,001-5,000 employees
                        Vendor
                        The agents are low-profile; there is not a whole lot of overhead with them. More automation is needed.

                        What is most valuable?

                        • Isolating issues, the dashboards, and the customization are the most valuable for us because they enable this tool to be used by multiple tiers. Let's say we don't know what the problem is when one occurs, we just know that we have multiple tickets generated, and there are customer groups down or experiencing slowness. These tools help us identify the issue quickly. That saves us a tremendous amount of money. That's the number one value.
                        • It is easy to use. That's a big one.
                        • The fact that it is a suite solution, rather than using just one technology.
                        • There are multiple offerings. That's nice as well.
                        • The agents are low-profile, and there is not a whole lot of overhead with the agents.

                        How has it helped my organization?

                        It sounds kind of corny, but it helps bring us together because when a problem strikes and it’s happening, there's the tendency to start finger-pointing at different groups. With this tool in the hands of a tier-one or a tier-two technical individual, or small group, they can identify the issues without needing to go back and forth between different departments, who are all saying "Oh, that's not our problem." It then turns out to be their problem in the end. That's the main benefit.

                        What needs improvement?

                        There are a lot of improvements to be done. One particular area is in the area of automation. That's a big thing for me.

                        • In my personal opinion, it's a bit of a weak point. I believe that they know that, and that they're working towards it. I would love to see that. I think they are heading down the right road. It’s a sound product.
                        • In APM, in triage, it's all about time and less effort. If an outage bridge or a severity breaks out, I want less people on the phone. I want a small group of individuals. I don't want every head of department on that bridge for hours on end. There are a whole lot of ways. That's a soft cost; but it's a cost: absolutely.
                        • I want to see more automation out of these products, especially in identity management. As we virtualize, and as we become more mobile, I want identity management to seamlessly move with the user and applications and systems. That's a hard nut to crack.

                        I have very high expectations for these tools. If it takes me more than a matter of minutes to identify a problem, it's not good enough. There's still a lot of growing to do. A lot of it is internal growth, too. It’s not just CA. It's not their fault; but our own company needs to adopt certain practices and change our ways. We need to be more open too, I guess, with more internal collaboration to use the tool to its full potential.

                        What do I think about the stability of the solution?

                        It is stable; and, more so, I like CA's direction. I am very inspired by it. It gives us hope.

                        What do I think about the scalability of the solution?

                        The product has absolutely been scalable.

                        How is customer service and technical support?

                        My team doesn't deal with technical support directly. We work with internal groups who are the actual customers of the product.

                        Which other solutions did I evaluate?

                        I was not involved in the decision process to purchase APM or in the setup. They have actually been in-house for quite some time, before my time; but I've learned to know them. I've learned their products. I've met with vendors, as well as other vendors and competitors. CA seemed to beat out everyone for our company.

                        What other advice do I have?

                        Never be satisfied. Always ask for more, and always look for the next step. As long as the company's vision is really the future, then I think we're in good hands.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user558222
                        Network Engineer at a financial services firm with 1,001-5,000 employees
                        Real User
                        We remediate issues with quicker turn around time. Our developers trust the information we provide them.

                        What is most valuable?

                        CA APM gives us a holistic view of our applications, specifically regarding performance monitoring. We are able to see errors in the code that users would experience and then give that information to our developers to troubleshoot. For example, some of the errors we see are error 404 or 500. There are also "stalled transaction” errors that pop up. The fact that APM collects information every 15 seconds is a good thing.

                        How has it helped my organization?

                        We're able to remediate issues with quicker turn around time. So instead of taking a couple days to figure out what the issue is, we're able to figure that out probably within half-an-hour.

                        It helps us by simplifying the triage of application performance issues. We have a buy in from our developers that they're able to trust the information that we provide them. It has proven itself. It's really a trusted source of monitoring.

                        What needs improvement?

                        I would like to see better integration with third party monitoring applications from an API perspective. We could inject information, such as metrics, and state health, and be able to put it into one view.

                        For example, we have SolarWinds, Microsoft SCOM and Operations Manager. I think those are the three biggest ones including CA.

                        What do I think about the stability of the solution?

                        There are a couple of improvements that could be done on the agent side of APM. The agent stops collecting data if the machine is under stress. We lose that visibility at the worst time that it could be happening. I understand the agent works according to a store-and-forward type of architecture, so there's only so much it could do. Perhaps there is a different way that they could collect the data, rather then depending on whether the machine is up or not.

                        What do I think about the scalability of the solution?

                        It scales okay, but there are some limitations as far as the amount of collectors you need to be able to scale.

                        How is customer service and technical support?

                        I would say technical support is pretty good. I don't have any complaints. I get a response time in a fair amount of time, depending on the issue.

                        How was the initial setup?

                        I was not involved with initial setup, but I have been involved in multiple upgrades of the APM product. It has been pretty straightforward.

                        Which other solutions did I evaluate?

                        We've checked out AppDynamics, and Microsoft Operations Manager, which is an APM solution as well, but it leans more towards the cloud.

                        What other advice do I have?

                        I would definitely recommend CA APM to anyone that's looking to triage any kind of application performance monitoring.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user558387
                        Director of Technical Projects, Client Services, FIS at FIS
                        Consultant
                        Enables a proactive approach to identifying system issues.

                        What is most valuable?

                        It gives us a lot more in-depth information that we previously didn't have for monitoring capabilities. Some of the new tools will allow us to get issues into the hands of the right support staff immediately.

                        How has it helped my organization?

                        We're using this solution to turn our support into being more of proactive approach than reactive to issues that are reported to us from the customers. We're actually trying to bring those issues to their attention before they bring it to our attention. With new features in version 10.5, it looks like we're taking more of an inside out approach to actually bringing the root cause immediately to our attention. This is instead of us having to start and dig down to identify what the root cause was. It brings it right to the forefront immediately without requiring additional triage. It's really changing the way that we're doing our business. This improvement is not only from a monitoring perspective where we're getting advanced notice of system issues that are occurring, but I'm actually using it as a tool to even identify where there are tuning opportunities based on our current configuration. We are also using it in working towards global standardization for our entire client base, which is something that's been lacking. It was very difficult to find all of that information in one place, readily available, and historical information like transaction activities and things of that nature. They're all now available at our fingertips, whereas before that just wasn't a possibility.

                        What needs improvement?

                        One of things that I've noticed is that in the desktop product there are some features that are really nice that are not available in APM WebView. I know that there's a concerted effort to make sure that everything will be included in the WebView portion of that, but it’s not there yet. I actually spend most of my time using Introscope, because of those features that are really useful to me personally.

                        What do I think about the stability of the solution?

                        I don't think we've been faced with too many challenges with stability. I know that very early on in adoption that we were having some crashes, but it's being relatively stable for the last number of weeks, even months.

                        What do I think about the scalability of the solution?

                        We've rolled this out for a single one of our products and we're already exploring the potential of expanding that across the company to incorporate multiple products. It's something that we're definitely considering.

                        How are customer service and technical support?

                        I have not used technical support, but the feedback that I've gotten from our system engineers is that it's been tremendous actually.

                        Which solution did I use previously and why did I switch?

                        Previous to using this solution, we had a really large gap in our monitoring tools, and so it was just something that needed to be addressed, and CA APM was the right solution for us.

                        How was the initial setup?

                        I was involved in the installation on more of the functional side of things. I wasn’t involved in configuration. I haven't done any of the engineering work. I was involved in setting up business transactions and a lot of those features. Initially, this setup was little bit overwhelming. I think it does take some time to get up to speed to understand how to navigate through the product, but once you get comfortable and familiar with it, it's pretty intuitive.

                        What other advice do I have?

                        When selecting an APM product, I would suggest looking at the cost benefit. Find out if they are competitive with pricing, and if you are going to get return on your investment. I think I would just share some of the success that we've had already today, including, like I said, that shift of being reactive to proactive, and sharing some of the new advancements that are being made in the most recent releases that are going to make that experience even better.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user558354
                        Vice President, CTO Office - Global Enterprise Tools and Automation Lead at a insurance company with 10,001+ employees
                        Vendor
                        Fast identification of code problems. Prevents application failures. User experience needs improvement.

                        What is most valuable?

                        The product helps us to identify code problems very quickly. It can also help us identify other problems with the application as it's running. That's a significant for us because application failures can impact revenue and customer satisfaction. This product allows us to do even more. For instance, we've recently added CA Application Performance Management (APM). Prior to that, we were only able to look at the infrastructure stack. From the box perspective, this gives us additional ways to help us troubleshoot. Having tools with some level of intelligence can more accurately pinpoint the problems. This helps us cut down that whole blame game and helps us get to the root of the issue faster.

                        How has it helped my organization?

                        From the application speed perspective, we can install it in both the development and production environment for the applications. In the development environment, they're able to test and capture long-running transactions, database issues, too many threads, or memory leaks. We are able to identify those, in theory, before they make it to production. This gives us a much cleaner application when it goes up with potentially less issues from a newly deployed piece of code. That’s the kind of the big play that we're going for and we have yet to generate tickets because we're still working to capture the right level of noise. This is a better process then flooding application teams with a lot of details.

                        What needs improvement?

                        We have pretty much every tool we need. What I need for this tool to be able to demonstrate is that it totally surpasses the competition.

                        My partners are not just concerned about the back end of the system, they're are concerned about the users and what is happening to them. The user experience is everything. And it’s not fully baked into the equation. We are potentially going to buy a different product.

                        What do I think about the stability of the solution?

                        Stability has been good so far from my current experience and previous experience of APM. We are using an earlier version, 9.7. We're about to upgrade to 10.3. What is very important is making sure that you evaluate your application and what you want to measure and capture, in a development environment before you go to production. If you attempt to capture too much information in production it can lead to issues. Teams need to know what they're doing, because it can impact performance if you're looking for too many things you don't really care about.

                        What do I think about the scalability of the solution?

                        We haven't hit the wall yet with finding the upper ends of the scalability. What we've been told is that we can deploy up to 60 apps in the current infrastructure without having some sort of performance degradation. We haven't experienced it yet, so that's still to be determined.

                        How is customer service and technical support?

                        Technical support is usually the same in any big company. They tend to play the log game. I typically contact our support contact. I just reach out and we escalate. The account executives can help with that process as well. We ran into problems where my team was complaining, support wasn’t responding, or they were taking too long for issue resolution. I spoke with the account team, and then we were able to get the right connections so we can escalate more effectively and efficiently.

                        How was the initial setup?

                        I was not part of the initial setup. I'm involved in the upgrade and the new Implementation.

                        What other advice do I have?

                        Make sure the staff who runs, manages, and implements the tool with their customers or their partners has a middleware background or WebSphere experience. These individuals should understand how that all works, because that will shorten the learning curve. A person with these skills can really translate between the app team and the infrastructure. This can make adaption go a lot faster and gain the benefit and value faster.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user412728
                        Tech & App Mgmt Project Lead at a tech services company with 10,001+ employees
                        Real User
                        We use it to find the root cause visually. Improvements to the visual aspects of reporting and faster analysis would help.

                        What is most valuable?

                        For APM, the most valuable solution is being able to do a root cause analysis quickly, and find the root cause visually so that we don't have to hunt around for the actual cause of the problem.

                        How has it helped my organization?

                        Our organization has over 21,000 agents running. Being able to monitor all those agents at the same time, with the ability to be alerted when thresholds are exceeded. We can know when we are having problems without having dedicated people to watch monitoring screens all the time.

                        What needs improvement?

                        I would like the ability to see a full end-to-end path of a transaction. I know the next version will be getting closer to that. I’d also like to see it get to the root cause of the issue faster.

                        Some of the visual aspects of the current version and reporting need to be improved. I know that you are fixing all this. It's a little harder to do some of this because I know so many of the things that are coming up.

                        What do I think about the stability of the solution?

                        Stability is pretty good. They are improving it with every version. I'm hoping that when the latest version is out, we will have a really stable environment that we can rely on 100%.

                        What do I think about the scalability of the solution?

                        It is very scalable. As I said before, we're running more than 21,000 agents in all of our development operations. We feel that it could scale very well by just adding more servers and enterprise managers.

                        How is customer service and technical support?

                        Technical support is very responsive. They will work with us to solve any of the issues that we are encountering.

                        How was the initial setup?

                        I'm the administrator for our environment, so I do all the installations for our environment and also set it up. The setup is fairly straightforward. There is some complexity to understanding some of the tuning mechanisms that you can do to it. But that's with any enterprise-level software.

                        What other advice do I have?

                        You definitely need to understand the size of your environment. Try to get a plan together before you start implementing it. It is a big help because then it goes a lot smoother.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user424428
                        Team Lead Global Service Monitoring at a tech services company with 501-1,000 employees
                        Consultant
                        If something goes wrong, it plays the primary role in helping us perform root-cause analysis.

                        Valuable Features

                        The most valuable features for us are the visibility it provides, increased production, Command Center, and WebView.

                        Improvements to My Organization

                        As our production increases, we have visibility of everything that's going on, especially since we run a lot of applications and we're able to monitor all of them. If something goes wrong, CA APM plays the primary role in helping us perform root-cause analysis.

                        Room for Improvement

                        I have a hard time upgrading CA APM. When I upgrade from one version to another, everything must be done manually. If CA either had or let user create a tool to help with the upgrades, that would be a great improvement, specifically with something like a net command or automatic update.

                        Use of Solution

                        We've been using it for almost 5 years.

                        Deployment Issues

                        We've had no issues with deployment. It's the upgrades that are the issue.

                        Stability Issues

                        It's a stable product. We've had no issues with instability.

                        Scalability Issues

                        It needs to scale according to the CS support set and we can scale it as our needs require.

                        Customer Service and Technical Support

                        CA support is a little bit slow. I usually check with the CA community first before opening any support ticket. It takes a long time because support is based in Plano, TX, and the time zone difference causes a delay in them providing us a response that I can implement the next day.

                        Initial Setup

                        Doing an upgrade is very complex, but afterwards the product operates in a very straightforward manner.

                        Other Advice

                        It'll build your confidence in your application server or whatever application you're monitoring.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user104982
                        Business Solutions and Innovation at a tech consulting company with 51-200 employees
                        Consultant
                        We selected CA APM because it has a solid install base and is notorious for integration with other products

                        Pros and Cons

                        • "The ability to accomplish the identification of the root cause of problems with applications in drill-down level by integrating the suite with tools for managing and monitoring."
                        • "Improve the targeting interface is to make it more user-friendly and current."

                        How has it helped my organization?

                        • Provided greater visibility to IT regarding necessary actions on its governance and relationship with suppliers and business areas. In the previous scenario, IT was surrounded by tools, but did not possess a vision focused on quality of service delivery and end-to-end. With the adoption of CA APM, we have accurate mapping, we're updated on what supports each business service and what, when, where an incident occurs and how it affects the business.
                        • Regained credibility of IT's role as a driving force for improvements result in greater business performance. In the previous scenario, IT was surrounded by tools, without any integration which forced us to dispense resources with a late result and sometimes without solving the issue. With the adoption of CA APM, there was a change in the relationship of the areas of IT, its own role and value to the success of the business.

                        What is most valuable?

                        The features which were instrumental in our choice of CA APM include:

                        • The options that we have to create use cases providing synthetic vision when applicable to the needs of the business
                        • The ability to accomplish the identification of the root cause of problems with applications in drill-down level by integrating the suite with tools for managing and monitoring.
                        • The existence of components for collecting information from other platforms and applications.

                        What needs improvement?

                        From my perspective, as I had the opportunity to evaluate CA APM compared to other vendors, one of the improvements we highlighted which would be necessary to improve the targeting interface is to make it more user-friendly and current.

                        What do I think about the stability of the solution?

                        No.

                        What do I think about the scalability of the solution?

                        No.

                        Which solution did I use previously and why did I switch?

                        We selected CA APM as opposed to other solutions in the market because it has a solid install base and is notorious for integration with other products including monitoring platforms, service desk and ERPs. We had the challenge of promoting a radical change of posture of the IT organization from reactive to proactive. One of the biggest factors was that the impact was a heterogeneous IT environment!

                        How was the initial setup?

                        It was a simple initial configuration. In order to minimize impacts on the operations of the business, a strategy was adopted taking into account the application of low-impact stretching forward to the greatest impact. During this process there were continuous disclosure processes and changes to management which enriched the lessons learned that contributed significantly to the achievement of success.

                        What about the implementation team?

                        The implementation was carried out by the CA team. We had difficulty finding professionals to deploy and maintain the solution in Brazil.

                        Which other solutions did I evaluate?

                        I also evaluated AppDynamics, BMC Software, Compuware - Dynatrace and Microsoft – SCOM Avicode

                        What other advice do I have?

                        To have a proper result, consider:

                        • Spend time to do a proper mapping of your business processes, interfaces, dependencies carried out and the support (IT). In certain situations we are faced with a fragile and inadequate monitoring which doesn't amount to any APM!
                        • Any APM tool will not perform a miracle, it will only be an instrument with other existing tools, which should have processes and people behind them to reach the desired results. In our case, success occurred only when there was a fusion of interests and efforts of the areas of IT infrastructure and systems development.

                        This is a very particular vision of the existing IT environment in Brazil, however one can not generalize based on this.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user488841
                        Senior Consultant at a tech company with 1,001-5,000 employees
                        Vendor
                        In an initial pilot it helps with Error Collection, Transaction Traces, and providing general info.

                        Pros and Cons

                        • "Service maturity when you can retrieve the normal metrics for every major aspect of each module and delivering this info to the correct eyes."
                        • "They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this."

                        How has it helped my organization?

                        Before APM, all the support/information diagnostic retrieval was post-mortem. Logs retrieval with tons and tons of useless info would generate a report after several days of an issue, with no clue as to a root cause, but with several hypotheses on what was it. Now, different teams can get info even before the system crashes and can take proactive steps and find the exact point to focus their efforts to fix it.

                        Also, not only are the main services now monitored, but the main website with no transactions at all are included. This helps us to monitor customer experience and verify the correct functions.

                        What is most valuable?

                        There are several types of products implemented and on each one there are different features used to remark the value of it:

                        • In an initial pilot it helps with Error Collection, Transaction Traces, and providing general info such as Average Response Time and Responses per Interval.
                        • Once it's implemented with application and backend services. After the initial feedback, almost all the other app owners start to review all the info compiled from the Application Performance Monitoring (APM) platform and they also check if their architecture maps are as stated and found by APM.
                        • Service maturity when you can retrieve the normal metrics for every major aspect of each module and delivering this info to the correct eyes.

                        What needs improvement?

                        They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this.

                        For how long have I used the solution?

                        One to three years.

                        What do I think about the stability of the solution?

                        The only issue is when the customer platform is really old. For example, where people are using client server apps developed on Delphi 1.0.

                        What do I think about the scalability of the solution?

                        There are more issues with the app monitoring itself, since the architecture can be a little bit confusing, and in some ways even incomplete on paper. Several times after an implementation, there are a lot of other services involved and supporting the main app with the service owner not knowing, or to the contrary, the documentation doesn’t include this info.

                        How are customer service and technical support?

                        Excellent, they are always calling and resolving issues. If there is a need to escalate it internally to get a fix or a workaround, they will do it quickly.

                        Which solution did I use previously and why did I switch?

                        Several customers were using others like IBM Tivoli or an HP solution, but they don't offer an easy way to quickly check the state of the monitored app. Also, they didn’t offer a good customer experience.

                        How was the initial setup?

                        Everything is swift and smooth, even when a PoC is developed, it only takes five days to complete.

                        What's my experience with pricing, setup cost, and licensing?

                        I just implement it and make it work to fit the customer requirements

                        Which other solutions did I evaluate?

                        We didn't look at anything else.

                        What other advice do I have?

                        You need to check the requirements, such as the network ports, traffic forwarding, and the supported apps. Do not be afraid of the initial response from the stakeholders, and they will quickly become supporters.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Services and implementation partners
                        it_user296508
                        Principal Consultant at a comms service provider with 10,001+ employees
                        Consultant
                        Valuable features include: In-depth functionality, standard available reports and the dashboard.

                        Pros and Cons

                        • "Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality."
                        • "User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical."

                        How has it helped my organization?

                        It’s used internally to help us get a grip of our infrastructure environment, including datacenters, network, applications, voice solutions etc. and to help serve over 10,000 customers utilizing the CA framework.

                        What is most valuable?

                        In-depth functionality, standard available reports and the dashboard.

                        Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality.

                        Dashboards are easy customizable and vary per persona, thus showing different kind/levels of information.

                        What needs improvement?

                        User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical.

                        What do I think about the stability of the solution?

                        No issues if you make sure you align the underlying infrastructure with the capacity needed.

                        What do I think about the scalability of the solution?

                        It’s very scalable.

                        How are customer service and technical support?

                        Customer Service:

                        9/10

                        Technical Support:

                        8/10

                        Which solution did I use previously and why did I switch?

                        We have had numerous solutions. We are in a process of moving over towards the CA framework.

                        How was the initial setup?

                        Complex, deep functionality matching with business requirements and design of platform.

                        What about the implementation team?

                        We implemented it in-house with the support of CA.

                        What's my experience with pricing, setup cost, and licensing?

                        Depends on the size of the product you need.

                        Which other solutions did I evaluate?

                        We evaluated many other vendors. We considered AppDynamics APM.

                        What other advice do I have?

                        Plan before you act. Do not fall in the pitfall that you have extensive user requirements and try to implement this at once in the tooling. Start small and simple and gradually expand.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user489129
                        SR Server Support Analyst at a comms service provider with 10,001+ employees
                        Vendor
                        It's possible to resolve problems faster because all of the features are connected.

                        What is most valuable?

                        CEM (Customer Experience Manager) and Introscope.

                        How has it helped my organization?

                        With CA APM, we can see the performance regarding the transactions of our applications and analyse the availability and quality of our environment to provide the best experience for our clients. With this product, it is possible to resolve the problems faster because all of the features are connected.

                        What needs improvement?

                        For diagnosing problems, and considering that all products are connected to CA APM, it could indicate in the initial view or dashboard which layer - front end, middleware, back end - is most likely the source of the problem. Today, we can find the problem, but it requires three or more clicks.

                        Regarding creating dashboards, CA APM needs an enhancement to support building models in HTML5.

                        For how long have I used the solution?

                        More than 2 years

                        What do I think about the stability of the solution?

                        Sometimes, the solution uses Java and this means you need a great environment to deliver high performance.

                        What do I think about the scalability of the solution?

                        With CA APM, you can’t scale the ‘webview’ (Team Center), the feature that provides you with the views/dashboards. To do this, you need to build a new environment and start manually.

                        How are customer service and technical support?

                        On a scale from 1-10 (1=worst, 10=best), I rate technical support a 6.

                        Which solution did I use previously and why did I switch?

                        We switched because the product we used before CA APM didn't show application/transaction performance.

                        How was the initial setup?

                        It was simple.

                        What's my experience with pricing, setup cost, and licensing?

                        The price of the product is close to other similar products, but I think CA needs to change the licensing options because of the high price.

                        Which other solutions did I evaluate?

                        Oracle BPM, IBM Tivoli BSM, Compuware BSM, and BMC.

                        What other advice do I have?

                        Get input from your different IT areas. Get help from your IT operations and, more importantly, get help from your business/production IT areas to map how critical it is to monitor applications and your transactions.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        ITCS user
                        Infrastructure and Support Analyst at Suramericana
                        Vendor
                        We appreciate the integration with service tools like SOI.

                        What is most valuable?

                        Most important is transaction traces, and we appreciate the integration with service tools like SOI, the ease of creating Dashboards and in the new version the team center.

                        How has it helped my organization?

                        The mean time to resolve has reduced dramatically since we started using CA APM Introscope. We found it very important for our DevOps strategy for resolving issues and for pre production tests.

                        What needs improvement?

                        Standalone workstation interface is most of the time slow. The licensing model and the prices are above the average.

                        For how long have I used the solution?

                        3 years.

                        What was my experience with deployment of the solution?

                        Yes, as any implementation of this level we found issues, but nothing worth it and the support has been as expected.

                        What do I think about the stability of the solution?

                        At first we had some, but we had months running this solution without interruptions. As far as the scalability, it's an important factor.

                        What do I think about the scalability of the solution?

                        This tool is scalable as expected, we had to make some fixes to metrics explosion, and afterwords we needed to add a couple of enterprise managers.

                        How are customer service and technical support?

                        Customer Service:

                        Above average. We always get answer in less than 15 minutes, and the personnel are very kind as well.

                        Technical Support:

                        Very proactive and with noted knowledge about the specific topics. It is 24/7 with people all around the world.

                        Which solution did I use previously and why did I switch?

                        We have New Relic as well for a specific monitoring need.

                        How was the initial setup?

                        It is very complex indeed, but we always had support.

                        What about the implementation team?

                        In-house.

                        What's my experience with pricing, setup cost, and licensing?

                        The price is high and the licensing is restrictive.

                        Which other solutions did I evaluate?

                        Yes, IBM and New Relic.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Tech Specialist at a financial services firm with 10,001+ employees
                        Vendor
                        The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance. Many of the GUIs are quite clunky and dated.

                        What is most valuable?

                        The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance.

                        How has it helped my organization?

                        It's important that our managers are able to measure the SLAs of our applications. They're able to do that with APM as it provides both real-time and historical performance data so that adjustments can be made accordingly.

                        What needs improvement?

                        The biggest area of improvement of APM is with the GUIs. Many of them are quite clunky and dated. For example, there is the thin client which doesn’t have all functionality, and then there's the thick client which has three different modes -- investigator window, management module window, and console window.

                        For how long have I used the solution?

                        I've used it for 18 months.

                        What was my experience with deployment of the solution?

                        We've had no issues with deployment.

                        What do I think about the stability of the solution?

                        We have had issues with APM's stability, but it is sometimes hard to tell if this is due to our virtual infrastructure or in the product itself.

                        What do I think about the scalability of the solution?

                        We have had some issues with historical metric limits as the agents get load balanced between collectors.

                        How are customer service and technical support?

                        In our experience, technical support has been excellent. They have very good turnaround time and very good technical knowledge.

                        Which solution did I use previously and why did I switch?

                        The company has used a different solution previously, but I haven’t personally.

                        How was the initial setup?

                        The initial setup is complex. It’s a large suite of products that need to fit into a large, complex organization.

                        What's my experience with pricing, setup cost, and licensing?

                        This is not something I deal with, but off-hand comments seem to indicate that it is more expensive than expected.

                        Which other solutions did I evaluate?

                        Dynatrace and a few others were looked at by my team. I wasn’t involved in the evaluation, however.

                        What other advice do I have?

                        Keep the deployed agents up to date in a large organization. You’ll need mature automation and configuration processes and techniques.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        TD
                        IT Administrator at a aerospace/defense firm with 10,001+ employees
                        Real User
                        It's a end-to-end software monitoring solution that uses an wide variety of technologies.

                        What is most valuable?

                        The most valuable feature is the ability to find performance issue. It's a end-to-end software monitoring solution that uses an wide variety of technologies, which is also very valuable to us.

                        How has it helped my organization?

                        With this product, we were able to increase our applications' performance, their response times, and to improve the satisfaction of our customers.

                        What needs improvement?

                        The automatic identification of business transactions need to be improved. Also, the end-user experience and the web console should be improved.

                        For how long have I used the solution?

                        We have been using it since 2008.

                        What was my experience with deployment of the solution?

                        We've had no issues with deployment.

                        What do I think about the stability of the solution?

                        We detected some issues on the web console in regards to its stability.

                        What do I think about the scalability of the solution?

                        We didn’t have any issues scaling it for our needs.

                        How are customer service and technical support?

                        7/10

                        Which solution did I use previously and why did I switch?

                        We used a different solution and we switched because this one was more stable and did not impact application response times.

                        How was the initial setup?

                        The initial setup was straightforward. We just deploy the agents and started to have visibly.

                        What's my experience with pricing, setup cost, and licensing?

                        Any company has its own needs we are not able to give any advice other than to make sure it fits your needs.

                        Which other solutions did I evaluate?

                        We checked all the major competitors in this area. We chose this because it was the only one that was compatible with all our technologies.

                        What other advice do I have?

                        First, deploy the agents and get to know the user interface concepts. Afterwards, try to find the root cause of your biggest performance issue and you will see that it is very simple.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user431130
                        Corporate Director Product Engineer at a financial services firm with 1,001-5,000 employees
                        Vendor
                        It provides us with analysis of application performance problems. This allows us to find problems quickly so that we can resolve them before larger issues arise.

                        What is most valuable?

                        One of the great features of CA APM is the analysis of application performance problems. This allows us to find problems quickly so that we can resolve them before larger issues arise.

                        How has it helped my organization?

                        It helps speed up the identification of the cause of performance problems, making us more efficient in terms of cost and time spent resolving issues.

                        What needs improvement?

                        I think that the agent installation process needs to be streamlined. It could be a lot easier. In fact, it would be even better if it could be automated and allowed for remote installation.

                        For how long have I used the solution?

                        I've used it for five years.

                        What was my experience with deployment of the solution?

                        We had no issues with the deployment.

                        What do I think about the stability of the solution?

                        We have had no stability issues.

                        What do I think about the scalability of the solution?

                        There have been no issues scaling it for our needs.

                        How are customer service and technical support?

                        The technical support is good. We have always had good interactions when we've needed them.

                        Which solution did I use previously and why did I switch?

                        We did not use any other solution.

                        How was the initial setup?

                        The initial setup is very simple. We had no problems whatsoever with it.

                        What about the implementation team?

                        We implemented it on our own with our in-house team.

                        What other advice do I have?

                        Once you try it, you'll see that this product is easy to use.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        OG
                        Solution Engineer at a tech company with 501-1,000 employees
                        Real User
                        Dashboards that can be tailored to specific roles/users.

                        What is most valuable?

                        • The detail it provides, allowing teams to perform root cause analysis effectively
                        • The proactive monitoring and automated alerting
                        • Dashboards tailored to specific roles/users
                        • The ability to integrate, allowing for more of a complete picture

                        How has it helped my organization?

                        MTTR has greatly improved. Teams are now better focused on the cause of application performance issues, much earlier into any event. Additionally, development teams now leverage the data gathered in lower environments to ensure that a better quality product reaches production.

                        What needs improvement?

                        I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents.

                        For how long have I used the solution?

                        I've used it for four and a half years.

                        What do I think about the stability of the solution?

                        My experience with stability issues have been mostly “self-inflicted”; poor configuration, insufficient hardware etc.

                        What do I think about the scalability of the solution?

                        Only in instances where recommended limits regarding agents/metrics were exceeded.

                        How are customer service and technical support?

                        8/10

                        Which solution did I use previously and why did I switch?

                        No other solution has been used.

                        How was the initial setup?

                        A mixture of both. The installations are pretty straightforward. Determining sizing, agents, agent configuration, upgrading, migrations, etc. can be more complicated.

                        What's my experience with pricing, setup cost, and licensing?

                        Determine what needs to instrument/monitored based on priority, then work with your sales contact to determine options.

                        Which other solutions did I evaluate?

                        The product was being utilized when I was first exposed to it.

                        What other advice do I have?

                        Understanding your needs, and having a thorough plan and buy-in from stakeholders is essential. Additionally, utilize your CA partner, their knowledge and experience will fast-track being able to leverage your APM solution.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a CA Partner.
                        it_user431049
                        IT Admin at a tech services company with 10,001+ employees
                        MSP
                        Most of our customers use the tool mainly for incident diagnostic and incident early detection.

                        What is most valuable?

                        Most valuable features and characteristics for me are:

                        • Quick setup and good out-of-the-box value provided
                        • Usable interface and navigation
                        • Variety and value of the provided metrics
                        • Qualified and motivated Support services
                        • Customization options, you can monitor almost everything with EPAgents

                        How has it helped my organization?

                        Most of our customers use the tool mainly for incident diagnostic and incident early detection. In this sense, I know that is quite useful for customers. Sometimes it is used to validate results of stress tests before going to production.

                        What needs improvement?

                        In my opinion the are some areas for improvement:

                        • CEM setup is significantly more complex to set up than Introscope, more automation of transaction detection will be useful.
                        • Command Center should be integrated in the Web environment and the server part should be integrated in the MOM.
                        • Support for commercial solutions (Oracle Coherence, e-Business Suite and other market leading solutions) is sometimes limited. Official fieldpacks from CA can surely improve this point.
                        • TeamCenter needs a little more maturity, although I know it is a new feature. CA is working on it. CA should provide new use cases for this new feature in order to adopt the new Team Center.
                        • End-to-end visibility of transactions in complex environments is not always satisfactory (for instance, transactions crossing OSB).

                        For how long have I used the solution?

                        I've been using it for the last seven years.

                        What was my experience with deployment of the solution?

                        Overall, we've had no issues with deployment.

                        What do I think about the stability of the solution?

                        I think stability of the CA APM software is one of the strong points of the solution.

                        What do I think about the scalability of the solution?

                        We have managed environments up to five Enterprise Manager instances which can be considered a middle-sized environment. We have not find any problem with scalability.

                        How are customer service and technical support?

                        SLAs are great. Technical level of the technicians is quite good and the level of motivation in resolving cases is very valuable.

                        Which solution did I use previously and why did I switch?

                        It is the first APM suite that I have used.

                        How was the initial setup?

                        The setup is quite straightforward, but in middle-sized environments it could be long. It would be interesting to have some kind of “cheat sheet” to hasten the initial setup, especially for non-experienced consultants. Documentation is good, but it can be costly to read.

                        What's my experience with pricing, setup cost, and licensing?

                        This is a management role, but as far as I know pricing is in line with other top market tools.

                        Which other solutions did I evaluate?

                        No other options were evaluated.

                        What other advice do I have?

                        I would advise them to look for an experienced partner, have clear objectives and expectations of what they need, and take a time to obtain the most of the tool.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are CA partners for the APM solution. APM solution includes both CEM (Customer Experience Manager) and Introscope.
                        it_user274593
                        Technical Specialist at a tech services company with 10,001+ employees
                        Consultant
                        We can see the frontend, backend, middleware transactions, and URLs all in a single dashboard.​

                        What is most valuable?

                        It gives us a 360 degree view of application performance. We can see the frontend, backend, middleware transactions, and URLs all in a single dashboard.

                        How has it helped my organization?

                        I have personally audited the number of incidents opened for the Application Support Team before I implemented CA APM for one of my clients. The incidences raised by end users for application performance-related issues decreased from 1700 per quarter to 250 per quarter. CA APM/Wily was proactive in its monitoring.

                        What needs improvement?

                        It needs better documentation to help make the implementation easier.

                        For how long have I used the solution?

                        We've been using it for five years.

                        What was my experience with deployment of the solution?

                        The issues during deployment were with the documentation. Documentation needs to be improved.

                        What do I think about the stability of the solution?

                        It is the most stable tool I have ever used. We've had no issues with instability.

                        What do I think about the scalability of the solution?

                        We didn't have any issues scaling it to our needs.

                        How are customer service and technical support?

                        I rate technical support a 9 out of 10.

                        Which solution did I use previously and why did I switch?

                        There was no solution in place previously.

                        How was the initial setup?

                        The initial setup was a little tricky, and not too easy.

                        What about the implementation team?

                        We're implementation partners.

                        Which other solutions did I evaluate?

                        We also looked into Aternity.

                        What other advice do I have?

                        You should just go for it.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're an implementation partner.
                        it_user409089
                        Application Monitoring Lead at a tech company with 10,001+ employees
                        MSP
                        The ability to deep dive into the root cause of any given issue has always been the most valuable feature. The feature that helps the most in the triage is the transaction trace component.

                        What is most valuable?

                        The ability to deep dive into the root cause of any given issue has always been the most valuable feature. JAVA and .NET applications are black boxes without any sort of monitoring. Being able to determine which component is causing the issue helps to pinpoint the issue and allows the triage teams to focus on the actual component causing the issue. The feature that helps the most in the triage is the transaction trace component. The transaction trace feature allows us to look all the components that are called during a particular transaction.

                        How has it helped my organization?

                        When there is an outage or performance issue, the on-call teams are called to a conference line where we can triage the issue. Before APM was used, these calls would require all areas of support, which include network, server team, middleware, database and any other areas of expertise. Now, the Incident Management team has a set of APM dashboards that allow them to narrow down the issue and call the specific team(s) to the bridge call. One of the first questions that is asked now on the bridge calls is, “What does APM show?” For example, if it was a database issue, we can tell which query or stored procedure is having the issue.

                        What needs improvement?

                        One of the areas that I think needs improvement is the central management of the agents. I know that CA has started working toward this in its current releases with APM Command Center, but it still has a long way to go. One of the hardest things about the upgrades is upgrading all of the agents.

                        Another thing that is difficult is when you need to make a configuration change to a set of properties, it has to be done manually.

                        I believe all these things are on the future road map of the product, but right now they are a major hurdle for us.

                        For how long have I used the solution?

                        I have used this product personally for over 15 years. I have used it at three different companies which include a utility company, banking institution and a healthcare insurance company. The current company that I work for has used it for over eight years, and we recently upgraded to v10.1.

                        What was my experience with deployment of the solution?

                        There have been no issues with the deployment.

                        What do I think about the stability of the solution?

                        The overall stability of the product is very good. The only time I normally see issues is right after an upgrade. Sometimes a few tweaks are necessary to stabilize everything after an upgrade. It might require a small change to the EM configuration or an agent configuration change. This is normally because of a new feature that was introduced.

                        What do I think about the scalability of the solution?

                        We have not had any issues with scalability. We have been able to add Collectors as needed to support the growing number of agents that we support. I think in comparison to some other APM users we have a pretty small footprint. We have a staging and production environment. Each environment has one MOM and seven collectors with about 400 agents.

                        How are customer service and technical support?

                        The level of support has been like a rollercoaster ride. Early on when it was owned by Wily, the service was great, but right after the purchase by CA it when downhill. I generally try not to go to support unless I have to, but I must say over the past six months, it has improved greatly. My cases have been handled very well and escalated to higher-level engineers when necessary.

                        Which solution did I use previously and why did I switch?

                        There was nothing in place previously.

                        How was the initial setup?

                        The initial setup was very straightforward. We only had three collectors with only about 120 agents. When we first starting using the tool, we only used the Introscope component. Overtime, we added the CEM and Synthetic Monitoring tool. So it got more complex over time but at each step we had the right support from CA to help us through the difficult parts.

                        What's my experience with pricing, setup cost, and licensing?

                        I personally don’t deal with the pricing and licensing, so I don’t have anything to offer here.

                        What other advice do I have?

                        It is a great product but not quite perfect. My advice would to be make sure you have a champion on the user side. It is a hard sell in my opinion if you don’t have someone from the application support side that will help sell the tool. It doesn’t do anyone any good if you have a monitoring tool and no one uses it.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user405009
                        Applications Engineer at a financial services firm with 1,001-5,000 employees
                        Real User
                        It offers proactive prevention of problems due to alerting and historical trend analysis.

                        What is most valuable?

                        • Quick triage of problems without finger pointing
                        • Proactive preventing of problems due to alerting and historical trend analysis
                        • Acceptable performance overhead in production environment
                        • Very flexible and extendable monitoring in accordance to business needs, possibility to instrument self-written frameworks, dynamic BCI (byte code instrumentation)
                        • Tacing of transactions accelerates the triage time
                        • Easy to install and to configure

                        How has it helped my organization?

                        We have reduced the triage times and don’t need long lasting analysis any more. It is one of the reasons we could improve and accelerate our development and operations procedures.

                        We don’t have performance bottlenecks or leaks in production any more. We act proactively to prevent their occurrence.

                        The main analysis is performed in a QA environment. We can eliminate the majority of problems concerning wrong configuration or capacity planning and even code errors before they go into production. We’re continuously working on improvement of our development and operations and Introscope helps us on this way.

                        What needs improvement?

                        • Automation of monitoring configuration for all applications
                        • Differential analysis

                        For how long have I used the solution?

                        We've been using it for eight years, since 2008.

                        What do I think about the stability of the solution?

                        We didn’t have any performance problems or downtime with the tool.

                        What do I think about the scalability of the solution?

                        This isn't an issue as it's possible to configure Introscope Enterprise Manager as a distributed high available cluster environment.

                        How are customer service and technical support?

                        It's good to very good.

                        Which solution did I use previously and why did I switch?

                        We switched to Introscope because of bad usability of our previous solution and its very restricted features. The price vs. service proportion was better on this product.

                        How was the initial setup?

                        It was straightforward.

                        What was our ROI?

                        I’m responsible for technical solution, but not for account management. In my opinion the right investments return the favour.

                        Which other solutions did I evaluate?

                        We evaluated three products using our list of criteria. We performed proof of concepts for each of these products and discussed the choice in our team. I would not like to mention which products didn’t match our criteria, just that Introscope was the best one we could choose.

                        What other advice do I have?

                        Involve not only operations, but also development teams in order to get the best possible visibility in your applications’ performance.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user402615
                        Sr. Software Systems Enginee at a insurance company with 1,001-5,000 employees
                        Real User
                        It gives us insight into the application performance so we can proactively take actions before the customer calls to report an issue.

                        What is most valuable?

                        The most valuable feature of APM is gaining insight into the application performance so we can proactively take actions before the customer calls to report an issue.

                        How has it helped my organization?

                        We have used CEM to get insights into what the user is actually experiencing.

                        What needs improvement?

                        There needs to be more ability to report on the performance of the applications, so you could easily have a report run and give you all your performance stats for an application at the end of the month, or week, or after a release. This currently is not easily done, and you can’t schedule it.

                        What was my experience with deployment of the solution?

                        In the beginning, there were issues operationalizing CA APM to work with our company. I wasn't involved at the time, though.

                        What do I think about the stability of the solution?

                        We have encountered issues with stability when best practices were not followed. It became more stable after using best practices.

                        What do I think about the scalability of the solution?

                        We haven't had issues scaling it.

                        How are customer service and technical support?

                        Customer Service:

                        I'd rate customer service an 8 out of 10.

                        Technical Support:

                        Technical support is an 8 out of 10.

                        Which solution did I use previously and why did I switch?

                        I was not working in APM when we brought it in, so I don’t know for sure if it replaced anything.

                        How was the initial setup?

                        I wasn't involved in the setup.

                        What about the implementation team?

                        It was implemented with a vendor team.

                        What's my experience with pricing, setup cost, and licensing?

                        We have an ELA with CA APM and it is very competitive with their competitors from that perspective.

                        Which other solutions did I evaluate?

                        Our company did evaluate another option, but I was not involved at that time.

                        What other advice do I have?

                        Make sure to test as many application types as you can in your POC phase so you can work out issues early in your implementation. Also, make sure load tests are included in that testing.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user393552
                        Software Architect at a tech services company with 10,001+ employees
                        MSP
                        We can monitor several application in the same manner and same site. The historical metrics management needs improvement.

                        What is most valuable?

                        Historical metrics Transaction tracer Dashboards

                        How has it helped my organization?

                        We can monitor several application in the same manner and same site.

                        What needs improvement?

                        Presentation Integrations Historical metrics management

                        For how long have I used the solution?

                        We've been using it for nine years.

                        What was my experience with deployment of the solution?

                        We sometimes have issues with deployment.

                        What do I think about the stability of the solution?

                        We sometimes have issues with stability,

                        What do I think about the scalability of the solution?

                        We sometimes have issues depending on how many agents are involved.

                        How are customer service and technical support?

                        Customer Service: 7/10 Technical Support: 6/10

                        Which solution did I use

                        What is most valuable?

                        • Historical metrics
                        • Transaction tracer
                        • Dashboards

                        How has it helped my organization?

                        We can monitor several application in the same manner and same site.

                        What needs improvement?

                        • Presentation
                        • Integrations
                        • Historical metrics management

                        For how long have I used the solution?

                        We've been using it for nine years.

                        What was my experience with deployment of the solution?

                        We sometimes have issues with deployment.

                        What do I think about the stability of the solution?

                        We sometimes have issues with stability,

                        What do I think about the scalability of the solution?

                        We sometimes have issues depending on how many agents are involved.

                        How are customer service and technical support?

                        Customer Service:

                        7/10

                        Technical Support:

                        6/10

                        Which solution did I use previously and why did I switch?

                        There was no previous solution in place.

                        How was the initial setup?

                        Initial setup is easy, but after that it needs a very complex tuning that is easier in other tools.

                        What about the implementation team?

                        We used both a vendor team and our in-house team. The level of expertise was very nice, but it was lower during the first implementation without CA's involvement.

                        What's my experience with pricing, setup cost, and licensing?

                        It is similar in pricing to its competitors.

                        Which other solutions did I evaluate?

                        • Dynatrace
                        • AppDynamics

                        What other advice do I have?

                        Take a nice view of the metrics you are getting, and specifically instrument only all the methods you need.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners.
                        it_user401178
                        Principle Systems Engineer at a insurance company with 1,001-5,000 employees
                        Real User
                        Its ability to deep dive into the application code is the most valuable feature for us. Continued improvements with the integration of the URL and the ability to use AWS would be great.

                        What is most valuable?

                        Its ability to deep dive into the application code is the most valuable feature for us. It has help us to be more proactive instead of reactive when it comes to incident management.

                        How has it helped my organization?

                        It's improved our ability within the instant management realm. We are able to get the root cause faster than we had done before. We had to uninstall it two years ago, it was a matter of looking through log files and then making basically and guessing as to what the root cause was. It allowed us to avoid the same incidents occurring over and over.

                        What needs improvement?

                        Continued improvements with the integration of the URL and the ability to use AWS would be great. Understand that it may at first potentially break your application, but it might just be a case that maybe it's just poorly written and it's not Interscope that's the issue.

                        For how long have I used the solution?

                        We've been using it for about eight years.

                        What was my experience with deployment of the solution?

                        We ran into all kinds of problems and most of it was because of just the onboarding as our new-product education was a huge issue.

                        What do I think about the stability of the solution?

                        It's pretty stable. I just don't think that we've done a very good job of lifecycle management of the product.

                        What do I think about the scalability of the solution?

                        We've had no issues with scalability.

                        Which solution did I use previously and why did I switch?

                        We had nothing in place previously.

                        How was the initial setup?

                        The setup was straightforward, but the interaction of it initially with our applications was the tough part. We needed to make sure the instrumentation itself did not break our application.

                        What about the implementation team?

                        We did use some professional services to assist us in getting both the buy-in and in helping us to set up some bells and whistles to really get people excited about the product.

                        What was our ROI?

                        Our ROI is the fact that our applications have the ability to stay up longer because we are more proactive in how we monitor and performance test our applications so that when they go to market, they're fully functional.

                        Which other solutions did I evaluate?

                        I was not part of the process at that time.

                        What other advice do I have?

                        If you purchase this product, work closely with their technical teams to help plan and deploy it. Make it as much of a repeatable process as possible.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user394263
                        Sr. Manager, Infrastructure Capability at a comms service provider with 5,001-10,000 employees
                        Vendor
                        The ability to quickly create alarms, actions, and dashboards is very valuable to us.

                        What is most valuable?

                        The ability to quickly create alarms, actions, and dashboards is very valuable to us.

                        How has it helped my organization?

                        We have a key APM dashboard that is the primary dashboard utilized by IS Operations Center. We use it to evaluate the health of our primary customer and associated impacts on the application suite.

                        What needs improvement?

                        The documentation on customizing instrumentation of methods and classes (derivative files) could be improved, as well as some of the documentation interfacing into other APM products (ADA, CEM, ABA).

                        For how long have I used the solution?

                        We've used it for three-and-a-half years.

                        What was my experience with deployment of the solution?

                        Excessive errors in the application being monitored caused us to back off the level of monitoring due to the amount of traces being gathered.

                        What do I think about the stability of the solution?

                        The application has been very stable for us.

                        What do I think about the scalability of the solution?

                        We've not had any issues with the scalability.

                        How are customer service and technical support?

                        Customer Service:

                        Customer service is excellent. Every time we have opened an issue, it is resolved quickly.

                        Technical Support:

                        Technical support have a very high level of knowledge.

                        Which solution did I use previously and why did I switch?

                        There was no previous solution in use.

                        How was the initial setup?

                        The initial setup was straightforward. The biggest issues were getting internal people knowledgeable about the application to assist with defining methods and classes for instrumentation.

                        What about the implementation team?

                        We used a CA team for implementation who were outstanding.

                        What's my experience with pricing, setup cost, and licensing?

                        You should be aware when dealing with VM guests that you are required to license the entire VM host.

                        Which other solutions did I evaluate?

                        We also looked at Oracle Enterprise Manager.

                        What other advice do I have?

                        Have your team who will operate be actively involved in the implementation. Get your application and infrastructure teams actively engaged in utilizing it for troubleshooting and analysis.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user393717
                        Computer Technician at a tech services company with 10,001+ employees
                        Consultant
                        It allowed us to discover the root cause of speed issues we had in the systems that were difficult to diagnose.

                        Valuable Features

                        The Introscope feature is the most valuable for us, specifically the part that shows us errors in the application.

                        Improvements to My Organization

                        We are a government IT company that provides services to the government. Because of that, we're required to use a very wide range of products and applications. We also need to have a multitude of interconnections with diverse systems, and one of the biggest difficulties we had was how these interconnections were made. CA APM has provided us a solution for this, allowing us to discover the root cause of some speed issues we had in the systems that were very difficult to diagnose.

                        Room for Improvement

                        • Report
                        • Management module
                        • Dashboards

                        Use of Solution

                        I've used it since January 10, 2014.

                        Deployment Issues

                        We can't implement the TIM in our environment because we have issues with a virtualized environment. VMware and TIM was not thought of in a way that could receive the data in a cloud environment.

                        Stability Issues

                        There were issues, but we have fixed them now.

                        Scalability Issues

                        There have been no issues scaling it.

                        Customer Service and Technical Support

                        Customer Service:

                        10/10

                        Technical Support:

                        10/10

                        Initial Setup

                        It's very simple, as we are an IT company and we are accustomed to new system implementations.

                        Implementation Team

                        We did it through a sales team, and without their support we would not be as we evolved in APM as we are today.

                        Other Solutions Considered

                        We did tests with AppDynamics, but had to discard the use of this software because to do analysis of a user experience we had to submit the data to the US, and then only return with the answer.

                        Other Advice

                        Prepare a team to manage this tool, as if you don't have a full team to review the APM data, it will not work as it should.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user383772
                        Software Reliability Manager at Orange
                        Video Review
                        Vendor
                        For me, the transaction trace functionality is the most valuable feature. I would like to see additions to the graphics of metrics.

                        Pros and Cons

                        • "An application is quite complicated in the environment of a software reliability engineer, because our applications are like a black box. Thanks to CA APM we are able to transform this black box to a gray box by using the transaction trace functionality services. For me it's the most valuable service of the solution."
                        • "The product displays some graphics and sometimes we want to have some different metrics in the same graphic but it doesn't display in the same scale, so it's quite complicated to see the metrics. If the product would be able to manage a double scale, it would be perfect."

                        How has it helped my organization?

                        We are using APM for troubleshooting and because of this product, the delay to solve and to fix issues has been reduced by 40% on average. We also use the APM data to analyze and predict if an application will work.

                        For us, the application is a new eye on the same data. Its quality and the way we access it is going to make the difference between an application you keep using and an application you won't. There are a lot of DevOps methodologies to improve the time to market and to deploy applications quicker. Sometimes it's not enough because at the end, the application expands some issues and the isolation of a root cause is quite complicated. We analyze about 3,000 incidents and predictions, classify them, choose our toolbox, including APM tools (the CA APM solution), and we are able to predict, to anticipate incidents and to assess a risk for an application to go live.

                        What is most valuable?

                        An application is quite complicated in the environment of a software reliability engineer, because our applications are like a black box. Thanks to CA APM we are able to transform this black box to a gray box by using the transaction trace functionality services. For me it's the most valuable service of the solution.

                        What needs improvement?

                        The product displays some graphics and sometimes we want to have some different metrics in the same graphic but it doesn't display in the same scale, so it's quite complicated to see the metrics. If the product would be able to manage a double scale, it would be perfect.

                        What do I think about the stability of the solution?

                        We measure the limit of a solution by the number of users. The application is developed in Java and only 10 to 15 users can connect to the application. It's quite a limit for massive deployment in a huge company like Orange.

                        What do I think about the scalability of the solution?

                        Our scalability is great because you can add servers. It works.

                        How are customer service and technical support?

                        I don't use support, I do everything myself.

                        Which solution did I use previously and why did I switch?

                        It was the only tool in 2006 to provide the transaction trace feature. As mentioned before, it transforms an application from a black box to a gray box, that's why we knew that we needed Introscope (now CA APM).

                        How was the initial setup?

                        It was quite easy. The solution is easy to deploy and we had the support of a vendor team.

                        We deployed it on 5 or 6 applications and now it's deployed for over 200 applications.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user371829
                        APM Consultant with 10,001+ employees
                        Vendor
                        The most valuable features for us are the triage map and the application overview tab.

                        Valuable Features

                        • APM status console
                        • Traces
                        • Triage Map
                        • Application overview tab
                        • Dashboards

                        Improvements to My Organization

                        CA APM always helps in finding problems quickly rather than requiring us to check logs to pin-point the issue. The turnaround time to resolve the issues has improved after we started using CA APM.

                        Also, by looking at the dashboards, application teams are able to find the problematic component by just having a quick look at traffic lights and dial meters.

                        Room for Improvement

                        SmartStor database requires lot of improvement where we need to have an admin console to maintain the SmartStor DB. The functions that we'd like are removing data based on time and removing selected metrics for specific agents in an easier manner.

                        Also in terms of capacity, I would expect CA APM to handle quite larger metric load than the current architecture. For instance, our applications teams expect a single collector to handle thousands of agents with heavy metric load as well.

                        Use of Solution

                        We've used it for five years.

                        Deployment Issues

                        There were no issues and deployment was very smooth.

                        Stability Issues

                        If proper CA recommendations are followed, there is no issues in stability. But CA should consider the capacity issues. There are times where capacity is reached and we face performance issues where the system becomes unstable.

                        Scalability Issues

                        We've had no issues on scalability because CA APM is able to scale up well and good on increasing load. But when capacity is reached, the system breaks completely.

                        Customer Service and Technical Support

                        Customer Service:

                        The customer service was fantastic.

                        Technical Support:

                        The technical support is good in guiding in the right directions to figure out the root cause of APM so quickly.

                        Implementation Team

                        We used a vendor team to implement it.

                        Other Advice

                        CA APM is a nice performance monitoring software, especially if an organization wants to monitor the end-to-end architecture of an application.

                        It monitors the environment from mobile to mainframe. The user interface is prescriptive to understand the problems rapidly without any technical knowledge.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        Randall Hinds
                        Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
                        Real User
                        It provides easy isolation of business transaction defects from CEM.

                        Valuable Features:

                        • Thread & Method level tracing from within the app engine (JVM or .NET) from Introscope Agent
                        • Easy isolation of business transaction defects from CEM
                        • Fantastic delineation & TCP analysis from ADA

                        Improvements to My Organization:

                        Introscope was our first modern APM tool, and the application deep dive capability gave us visibility into behaviours of requests from within the app engine & code. CEM was the first Business Transaction monitor that could report response times for every data hop. ADA reports TCP statistics that are app specific but still match command line output NW Engineers expect, and the tool revitalized a difficult relationship between app monitoring teams and Network support experts.

                        Room for Improvement:

                        The main improvement areas for all three tools in CA APM are licensing, licensing and support. CA APM Introscope agents are licensed by CPU count which is fine for 1995, but in 2016 CPU is a less applicable measure for modern virtual and cloud hosting environments – not to mention MF IFLs used instead of CPU for zLinux.

                        CA APM licensing for CEM is tied to Agent licenses, and this prevented my team from leveraging it separately for broader benefit. The rationale from CA was that CEM was most valuable when integrated with Introscope, which is true. However, CEM has value on its own and could have justified additional spend on agents if we were allowed to configure it to capacity and use it broadly even where no agents were deployed.

                        ADA is not truly integrated with CA APM suite, and there should be both real-time data feeding from Collectors into APM consoles (not CAPC) & historical data from all APM tools in a single reporting repository (not separate DBs).

                        Cost and Licensing Advice:

                        Go ahead and buy CA Professional Services, but expect CA to continue asking for additional purchases to deliver on committed APM functionality. Their APM solution is already one of the most expensive, and the extra spend should give you enough weight to get what you've paid for - support without hidden price tags.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user46185
                        Lead Internet Engineer at a financial services firm with 1,001-5,000 employees
                        Vendor
                        ​We're primarily using it for production-system monitoring of application errors, slowness, things like that. However, it has too much out-of-the-box overhead that will impact your application.

                        Valuable Features

                        If you have a large web firm or a group of servers, it does a great job of aggregating performance metrics into single viewable graphs or dashboards.

                        Improvements to My Organization

                        We're primarily using it for production-system monitoring of application errors, slowness, things like that. I identify issues for our customers.

                        Room for Improvement

                        It's a very manual process, I believe, in the current version that we're using, which is 9.5. So you have to spend a lot of time analyzing the metrics to determine what thresholds you want alerts on. For example, you want response time for an application. You have to baseline that response time and then develop your systems around those. Sometimes the baselining is more difficult because you have an expectation of a response time to be slower during some periods of times than others, and you don't want to set off false alarms. So it would be great if that process did not have to be done manually.

                        There's a lot of improvements that could be made. I think the newer versions that are coming out go a long way towards that. Back to the baselining thing, there's a lot of automated baselines now, and they provide differential analysis of whether or not something's going wrong as compared to how it normally should be running.

                        Also, it could use better views into the system, of a transaction flowing through the system.

                        Deployment Issues

                        It takes a long time to get it set up and configured in your applications and running. And out of the box, what I have found is that when you take the system, if you just drop it on your application, the overhead of the agents and the monitoring and the collection of all the data is out-of-the-box, and it's too much and will impact your application. So, what we have done, in the most recent deployment, is gone to a very scaled-back version of the application and sort of added in until we were satisfied that we were collecting the data that we needed, and balancing that with not impacting the application to the customers.

                        Stability Issues

                        For the most part, it's been stable. It's an agent product, so there's agents out on the servers. We've found that they run in services. There has been situations where the agent will disconnect or things like that, and then we're not getting metrics until someone notices it.

                        Scalability Issues

                        I'm using it primarily for our front-end websites and our mobile-banking sites. So we're probably running 250,000 clients through the system.

                        Customer Service and Technical Support

                        Technical support is really good. I'm very happy with them.

                        Initial Setup

                        It wasn't my decision. When I joined the company, they already had it, but they weren't using it. So, some of the applications that I was responsible for, I saw that we could leverage it and so I began using it.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350334
                        Account Delivery Executive at a insurance company with 1,001-5,000 employees
                        Vendor
                        We're able to go deep into the actual instances that are occurring. It would be nice to be able to go even deeper, down to the source code at the exceptions level.

                        Valuable Features

                        The most valuable feature for us with APM is the depth to which you can go into the actual instances that are occurring. So, whether it's SQL or the Java agent, you're able to get really deep information.

                        Improvements to My Organization

                        We're just now adopting APM, but we anticipate that it'll be very helpful with level-3 and level-4 triage.

                        Room for Improvement

                        I'd like to see more source code at the exceptions level. I'd like to be able to get down to the actual code-class file and know what the issues are there. With APM, we stop at just a hair above that, but to be able to get down to that specific level would be nice. I'd like to be able to get that granular.

                        Deployment Issues

                        We've had no issues with deployment.

                        Stability Issues

                        We've had some challenges in the integration with the agent. It's had some conflicts from a Java-server perspective, but outside of that it's been very stable.

                        Scalability Issues

                        No scalability issues so far. That's been fine.

                        Customer Service and Technical Support

                        I don't use tech support for anything. We have our own internal team.

                        Initial Setup

                        I wasn't involved in the setup.

                        Other Advice

                        Take a look at what you're using it for because it's not for every application.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350313
                        Voice and Data Network Specialist at a tech services company with 1,001-5,000 employees
                        Consultant
                        It allows us to analyze data and find problems that may affect delivery to our clients, although the individual components could work better together to provide more accurate predictive analyses.

                        Valuable Features

                        I think that the most important feature is the freedom to construct the workloads for the database size we need according to number of users, data, and other criteria. The process to build with this tool is easy and very user-friendly.

                        Improvements to My Organization

                        In our company, we have several simultaneous projects. We need the ability to manage all of them in terms of dates and costs when we deliver to our clients. APM allows us to analyze data and find problems that may affect delivery to them.

                        Room for Improvement

                        I think that the tool has all of the components we need, but the individual components could work better together to provide more accurate predictive analyses.

                        Deployment Issues

                        We've had no issues with deployment.

                        Stability Issues

                        It's been very stable for me.

                        Scalability Issues

                        This tool has supported our growth anytime we've scaled.

                        Customer Service and Technical Support

                        Technical support is good. Importantly, they have a lot of experience with being discreet in our use of their services for our customers.

                        Initial Setup

                        The initial setup was totally straightforward.

                        Other Advice

                        I have a certification background and have come to realize that nothing is perfect. But you should just buy it and use it as the tool is very, very good.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350181
                        Principle Technical Specialist, Monitoring at a leisure / travel company with 1,001-5,000 employees
                        Vendor
                        It allows us to see the inside of the managed code application, taking our performance to a more mature level.

                        How has it helped my organization?

                        What CA APM really does is that it allows us to see the inside of the managed code application, taking our performance to a more mature level. We're able to see things as they start to load up before we have a failure.

                        I don't know if I would call it proactive, because typically in our environment, things move so quickly. Only upon post-analysis do you see the actual build-up. Only then can we act and we end up having to build in thresholds.

                        What needs improvement?

                        It's not as agile in keeping up with the direction that CA is pushing it. They're trying, but it's still two or three years behind the curve.

                        We're really looking at being able to deploy it, say, in the cloud. We'd like it to have automated deployment, self-instrumentation, and a self-generating dashboard.

                        There are a bunch of workarounds, but after a while, you're just applying Band-Aids to the platform.

                        For how long have I used the solution?

                        We're using version 9.6 with some patches. We have not gone to 10 yet. We typically run shipping minus a version. We're getting ready to go to 10 because, I think, CA is getting ready to do another GA release of 10. We'll probably jump to 10 at that time, but we've got some preparation work for it.

                        What do I think about the stability of the solution?

                        We have had a lot of challenges with APM. We've been using it since it was called Wiley, and the CA team has been absolutely wonderful. They've really stayed with it, they've researched, they've helped us. We've gotten custom patches, custom solutions that then get worked into the next product release. It has been a difficult maturation process. Now we're in a really good spot in terms of stability. We're happy with it.

                        I've been with the company for about four years. There was an installation of Wiley that was kind of done haphazardly and we were having a lot of stability problems. I wasn't there at the very beginning of it, but we did take it from essentially a single-pointed presence to the size where it is today. According to CA, we're probably in the top five in terms of installations, so we're one of the big ones.

                        How are customer service and technical support?

                        For us, we rarely -- I don't think we ever, actually -- call the 1-800 technical support. We have a lot of experience and knowledge in-house. We have our entire CA support team that ranges from executive level to the highly-technical level. We can normally within a day be in touch with a developer. A lot of times the problems that we have will blast through the help desk pretty quickly. Our CA support team is vital to the success with APM.

                        Which solution did I use previously and why did I switch?

                        When we made the decision, at the time there were no other vendors in this space. Periodically, we do a reassessment of the portfolio. Unfortunately, CA did not do well recently.

                        Actually, folks who originally were with Wiley Tech, their start-up companies have finally matured enough to the point where we can seriously consider them as alternatives.

                        Which other solutions did I evaluate?

                        Vendors like AppDynamics and New Relic, we're starting to see more and more of our internal customers move away from the white-glove, fully-managed model to a staff solution where they're managing their own little pieces.

                        What other advice do I have?

                        The APM piece is really good for deep-dive. It is, as we like to say, the Cadillac of APMs. It does everything. It goes very deep and very wide. It does take dedication and you have to have some dedicated resources on-site. You have to be able to know it, and you have to be able to work with the developers in order to properly instrument it. It's not something that you can just throw out there and expect for it to work in an afternoon. You do have to learn the product. If you do, there are a lot of good rewards for it.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350166
                        Senior Performance Test Analyst - Lead at a financial services firm with 1,001-5,000 employees
                        Vendor
                        It improves our total customer experience and reduces our operational costs, though CA should marry it with the UIM technology.

                        What is most valuable?

                        We've found Team Center a very innovative and intuitive interface. It gives us the ability to link applications to other applications and services all the way down to the database.

                        We're just now upgrading to it, so we haven't gotten into Team Center a lot. For now, we've mostly been using Investigator in order to triage performance bottlenecks and other problems within our enterprise systems.

                        How has it helped my organization?

                        We've had some hits and some misses, but our successes have been well-noted. Overall, APM improves our total customer experience and reduces our operational costs.

                        That said, the downside for APM is, in our case, end-user acceptance and use. We're trying to expand to other departments, show them what the value points are, and show them that we can help them with their jobs, performance, and efficiencies. With version 10, CA shifted its marketing plan and its persona, and that's been rather disruptive. I'm hoping a good disruption, but a disruption to my end users, whom I'm still trying to get turned-on to performance monitoring improvements.

                        What needs improvement?

                        We'd like to see full integration of Unified Infrastructure Management to take over the infrastructure monitoring from APM. They should have APM sterilized away from the infrastructure using the custom scripts through the environment performance agents. CA should go over and use the technology from Nimsoft or Unified Infrastructure Management to gather that information and marry it up back to the application.

                        What do I think about the stability of the solution?

                        We're not really having issues. We're only half way through the total capacity that we've projected. We're currently at about 800,000 metrics. We originally wanted about two and a half million. We're getting there, slowly, but we're getting there.

                        What do I think about the scalability of the solution?

                        We're hoping to scale it out to the entire IT staff with about 1200 total servers including a mainframe, which is massive, through four call centers. We've got it scaled to that, but it's our end users' uses of the technology in order to improve what they're doing in the varying departments that will ultimately determine how well it scales. And so far, so good.

                        How are customer service and technical support?

                        We only had one main issue with our upgrade. It took longer than I would have liked. I pushed the issue up through our account manager, got a call, and within an hour, we got it fixed, though that took us a week-and-a-half to get to that point. We expected it to take an hour-and-a-half.

                        Which solution did I use previously and why did I switch?

                        Other teams have their own products -- Splunk, NetFusion or NetQoS -- but we're slowly hoping to turn them over to CA.

                        How was the initial setup?

                        When we first installed, it took us six months to install it and get it somewhat usable. Our upgrades, because we're having to step development or step environments, usually takes us about three months.

                        The step environment is where we do dev tests. This involves stress and QA cycles, and then production. Each one has to have a month to get everything installed, tested, and verified to make sure it doesn't impact our core applications.

                        We just now finished our Phase 2 upgrade to our second tier, which is our performance test environment and our QA two environments. It went really well. The reason why it took us a month to do our test was because we had to get everything lined up with CA support and to get the install and upgrade completed.

                        What about the implementation team?

                        When we first installed, it took us six months to install it and to get it somewhat usable. Because we have to step development or step environments, it usually takes us about three months.

                        Which other solutions did I evaluate?

                        No other vendors were looked at. APM was part of an enterprise contract deal. We had several other CA products and CA offered APM as an add-on to our contract, which increased our costs, but the vice-president and CEO and CFO thought it would be worth it. It's been five years and we're doing pretty well.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350106
                        Enterprise Network Architect at a healthcare company with 1,001-5,000 employees
                        Vendor
                        The dashboard allows us to create customizable views that give us the overall status of network health. However, I want more customizable features that require less back-end configuration.

                        What is most valuable?

                        The most valuable features are:

                        • It's simple to use,
                        • The interface is a light engine,
                        • It uses almost no Java, which for us is excellent.

                        How has it helped my organization?

                        It's provided us with consolidated reports and a monitoring dashboard. With the monitoring dashboard, it’s easy to monitor things all in one place.

                        Also, it's helped us greatly that the dashboard allows us to create very customizable views that give us the information we need to determine the overall status of network health.

                        What needs improvement?

                        I'd like more what-you-see-is-what-you-get functionalities. That is, I want more customizable features that require less back-end configuration.

                        What was my experience with deployment of the solution?

                        Once we moved past the basic setup and customized it for our needs, there have been no issues with deployment.

                        What do I think about the stability of the solution?

                        It’s very stable. It at least works to the specs. But we plan to push the solution more and, eventually, find out more about it.

                        What do I think about the scalability of the solution?

                        It’s scalable, but not right out of the box, even though we were told it was designed to be out-of-the-box scalable.

                        How are customer service and technical support?

                        The support is superb. They have the technical knowledge, but you just have to get to the right person. They are very quick to respond and follow up as promised.

                        Which solution did I use previously and why did I switch?

                        It was a management decision five years ago as they wanted to work with CA. It was because we wanted to keep our IT management software under one umbrella. This was a high-level decision.

                        How was the initial setup?

                        The basic steps are straightforward, but there is probably more documentation for customized set-ups that they should provide. We needed support, so, yes, the basic setup was straightforward, but not in customizing it.

                        Which other solutions did I evaluate?

                        It was a management decision 5 years ago as they wanted to work with CA.

                        What other advice do I have?

                        Research the logistics of the implementation specific to your needs. See how other customers are using it, so go to them and find out about implementation and see how it works in real life.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user350007
                        Snr Devops engineer at a tech services company with 501-1,000 employees
                        Consultant
                        There is little overhead, it has a very small footprint, and it doesn't affect the performance of the CPU.

                        What is most valuable?

                        This solution gives feedback exactly the way that we need it with data specific to tasks, timelines, and analyses. It ensures we are making the most of our production and QA stages.

                        How has it helped my organization?

                        They tried to streamline the organization, that was the initial point of using APM. It led to so many internal changes, but it didn’t affect the organization much at all in the end.

                        But the good thing about the solution is there is little overhead. It has a very small footprint on the system and it doesn’t affect the performance of the CPU.

                        What needs improvement?

                        We will move to version 10.1 when the time is right, but we're exploring our options for something that will in-fact streamline our organization.

                        What was my experience with deployment of the solution?

                        We have no issues deploying it.

                        What do I think about the stability of the solution?

                        It’s very stable. We haven’t had a single problem with this product.

                        What do I think about the scalability of the solution?

                        This solution is entirely scalable from our point of view.

                        How are customer service and technical support?

                        I think it’s very good, you can talk to them and you get good support. We have never had an issue with the support from CA.

                        Which solution did I use previously and why did I switch?

                        We used when it was still Wiley Interscope. Then they were then bought by CA, so it was a natural progression into the CA product.

                        How was the initial setup?

                        The setup was quite complex initially. They came to us and worked with us in-house, which was great to learn from them.

                        Which other solutions did I evaluate?

                        We have had big discussions about changing, but we have recently decided not to. We are staying with them for now.

                        What other advice do I have?

                        I recommend that they should look at their options deeply.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user346296
                        Lead Technical Architect with 1,001-5,000 employees
                        Vendor
                        It helps us to troubleshoot or isolate issues faster, and we can then take the appropriate actions to resolve them. But, our main problem is with our ability to manage all the agents across the board.

                        Valuable Features

                        It helps us to monitor our infrastructure by providing us insight into issues and giving us metrics for various data points.

                        Improvements to My Organization

                        It helps us to troubleshoot issues or to isolate issues faster, and we can then take the appropriate actions to resolve those issues.

                        Room for Improvement

                        Mainly, what we are seeing are problems with our ability to manage all the agents across the board. That's just one of the problems we are seeing with this solution.

                        Deployment Issues

                        I wasn't involved with deployment.

                        Stability Issues

                        We've had no issues with APM and it has, in fact, been quite stable for us.

                        Scalability Issues

                        We had no problems scaling it.

                        Customer Service and Technical Support

                        I haven't yet had to use technical support for APM.

                        Initial Setup

                        I wasn't involved in the setup.

                        Other Advice

                        APM is quite nice, especially with the new features in version 10. It's quite an impressive solution, and you should give it a shot.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user349428
                        Software Engineer at a healthcare company with 1,001-5,000 employees
                        Real User
                        The most valuable features are performance monitoring and alerting. The documentation could better.

                        Valuable Features

                        The most valuable features are performance monitoring and alerting. You can set baselines and anything above them will trigger an alert.

                        Improvements to My Organization

                        The monitoring tool is able to monitor many teams at a time. We also use it to monitor our web agent. It’s also Java-based and versatile.

                        Room for Improvement

                        The documentation could better. It doesn't provide good descriptions of what some data are doing, and there's no good place to see what all the data might mean. You just kind of have to understand how everything works and make your own interpretations and draw your own conclusions.

                        Stability Issues

                        It’s great, there are no issues with stability. We've just installed it, turned it on, and it just runs.

                        Scalability Issues

                        There are no issues there. It’ll run on as many platforms as you can run it on.

                        Customer Service and Technical Support

                        Technical support is quick to respond and very knowledgeable.

                        Initial Setup

                        I was not involved in the initial setup, but I've not heard that it wasn't anything but straightforward.

                        Other Advice

                        CA is great to work with, but to use it, just learn the product suites and how they interact. Make sure you have a good layout and make sure you have everything you need.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user336336
                        Senior Software Architect at a financial services firm with 1,001-5,000 employees
                        Vendor
                        Our developers can quickly pinpoint any performance issues we might be having in production, although it doesn't come with support for collecting metrics via a REST endpoint.

                        Valuable Features:

                        The thing that is most valuable to us is the desktop console application CA Introscope Workstation. It is very easy to use. We tried other tools before (IBM Tivoli, for example), but the console was very difficult to use. CA Introscope Workstation is the first tool that was quickly embraced by our developers and became one of the tools they use on a daily basis. This is very important because, in reality, only developers can really interpret the metrics collected by the tool.

                        Improvements to My Organization:

                        CA APM is mostly used during production post-rollout week. This is when our developers can quickly pinpoint any performance issues we might be having in production. Since the tool gives us near-real-time information, we lag only 15 seconds, we can quickly see bad trends and respond to them. Before APM, we were more reactive then proactive.

                        Room for Improvement:

                        We are constantly adding new technologies to our stack and monitoring those is sometimes a pain because CA APM does not support some of these out of the box. For example, we have recently added things like MongoDB, Elasticsearch, memcached, etc. All of these tools come with excellent monitoring APIs accessed using REST, but CA APM doesn't come with support for collecting metrics via a REST endpoint. This really should be addressed – too many services come with a simple REST API utilizing JSON which should be very simple to collect.

                        Use of Solution:

                        We have been using CA APM for over five years to provide real-time monitoring of our IBM WebSphere-based production systems. We're currently in the process of upgrading to v10.

                        Deployment Issues:

                        No issues.

                        Stability Issues:

                        CA APM performs really well and I cannot remember the last time it crashed. Granted, we are not an enormous deployment!

                        Scalability Issues:

                        No issues encountered with scalability.

                        Customer Service:

                        Over all these years we really only contacted customer support once. The issue was resolved quickly and professionally.

                        Initial Setup:

                        This tool quickly becomes very important to your organization. It is ok to use a local partner or vendor to help you out, but use that for some knowledge transfer. In the end you will need an in-house expert or two. As your applications change, so will the tool's configuration and it is best if you can do that yourself.

                        Cost and Licensing Advice:

                        The good thing about licensing is that you only pay for the application serving machines you monitor. That means that all other backend servers come for free – stuff like your RDBMS, NoSQL databases, search servers (lucene, solr, elasticsearch), cache servers (memcached), etc.

                        Other Solutions Considered:

                        We tested IBM Tivoli based solutions – it was a logical choice since we use IBM WebSphere. However, the tools were difficult to use and the whole user experience was just awful. We then piloted CA APM (CA Wily back then) and everybody fell in love with the console and the information it provided.

                        Other Advice:

                        Plan for the involvement of your developers. This tool monitors your production applications, but only the developers know exactly what to monitor. Sure, the tool can give you metrics for method call, but somebody needs to give you a list of methods to monitor – you cannot monitor every single method! You will need input from the people who created the applications you want to monitor.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        APM (Application Performance Management) at a tech services company with 10,001+ employees
                        Consultant
                        BRTM and differential analysis are helpful in monitoring and maintaining application performance, and while v10.x is improved, the implementation is a bit complex for a distributed environment.

                        What is most valuable?

                        The monitoring features - transaction tractability and visibility.

                        Also, BRTM in v9.x and the differential analysis in v10 are valuable features that are very helpful in monitoring and maintaining the application performance.

                        What needs improvement?

                        In the market, the CA APM 10.x is already out and doing well. It is much improved and meeting customer’s expectations. Moreover, the implementation is bit complex for a distributed environment.

                        The tool has improved a lot and still updates are there on the way. It would be easier to understand if the components involved could be less about providing the same capabilities as it already does.

                        For how long have I used the solution?

                        I have experience of approximately two-and-a-half years on CA APM.

                        What was my experience with deployment of the solution?

                        The issue we faced was on sizing and implementing the APM architecture as it involves multiple components in a distributed environment.

                        How are customer service and technical support?

                        The monitoring stats we get are only 70%-80% reliable. We cannot depend completely on the monitoring view provided.

                        Which solution did I use previously and why did I switch?

                        I have experience in AppDynamics, BMC, and HP APM. It all depends upon the client’s requirements. I chose this product as it was fulfilling all the stated requirements.

                        How was the initial setup?

                        We have implemented the clustered architecture of CA APM. Initially, there were less complexities but when it comes to distributed deployment, it was complex.

                        What about the implementation team?

                        I have experience of implementation of in–house as well as through a vendor also. Both are equal, just experience and a clear understanding of all the tool components is a must.

                        What was our ROI?

                        Expected returns gained.

                        What other advice do I have?

                        CA APM is a brand name. It is easy, proactive, intelligent and collaborative. All of these features leads every business transaction, it's a loyalty-building interaction.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Tech Specialist at a financial services firm with 10,001+ employees
                        Vendor
                        The introscope agents and CEM real business transaction monitoring provide us with insight into application and network performance.

                        Valuable Features

                        • Very powerful and flexible suite of tools which provide great insight into application and network performance.
                        • The features we use most are the introscope agents and CEM real business transaction monitoring.

                        Room for Improvement

                        Introscope Agent management is very manual, although the next version is looking to improve on this situation.

                        Dashboards are powerful but clunky and time-consuming. Again, the next version is looking to improve on this.

                        CEM/ADA are extremely powerful, but they require a lot of networking knowledge.

                        The user management for these tools is poor and we've found the EEM product to help with this to be quite flaky. Again, this is due to be improved upon in the coming version.

                        Cloud Monitor system seems to be pretty good, although I haven't used it as much as the other components.

                        Architecture of the OPMS (on premises monitoring system), which integrates with Cloud Monitor, seems over-complicated and doesn't integrate well with the main system.

                        Use of Solution

                        Approximately 1 year.

                        Customer Service and Technical Support

                        Customer Service:

                        Customer Service is excellent. They're very fast and provide knowledgeable responses.

                        Technical Support:

                        The support personnel I've dealt with have been very responsive and professional.


                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Consultant at a tech services company with 501-1,000 employees
                        Consultant
                        Its single-window view of performance metrics, timeline, applications, alerts and heat maps provides a lot of data at quick glance, although the UI could use an update.

                        Valuable Features:

                        The transition to APM Team Center as the primary console in APM 10 will definitely be the most valuable feature.

                        The ATC shows a lot of potential on how we view performance metrics on the front-end and back-end connections in a single view.

                        An APM tool should have the capability to provide a high-level view of the monitored application and APM 10 is heading in the right direction by just doing that. A single-window view of performance metrics, timeline, applications, alerts and heat maps (DA) throw a lot of data to an engineer in a quick glance.

                        Another new feature may just have to be Entry Point Discovery. The capability of the agent to detect the application entry point and create custom pbd for this. Interesting concept of automatic discovery and prescriptive change.

                        CA APM strength is the Custom Instrumentation - just having the capability to capture performance metrics for classes and methods in the application makes this tool a elite candidate.

                        Improvements to My Organization:

                        CA APM is the go-to tool for any performance-related issues. It is always there monitoring the non-production and production environment. It is becoming part of the DevOps stack and becoming a key support tool for Performance testing.

                        The tool has supported many times in identifying slow transactions and the bottlenecks in applications.

                        Room for Improvement:

                        APM 10 has jumped leaps in feature improvement over the last few releases which in itself is an achievement.

                        The UI still feels a little outdated (though there is change) especially for Dashboards. New widgets and dynamic actions needs to be in place for this part of CA APM.

                        Integration with other DevOps toolsets. CA APM needs to provide easy integration capability with CI/CD and ALM tools which will provide strong value to all stages in an SDLC.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: We implement CA APM for our clients.
                        ITCS user
                        Middleware specialist at a insurance company with 10,001+ employees
                        Real User
                        It complements WebView APM, our existing solution, and provides a faster way to diagnose environmental issues.

                        Valuable Features:

                        APM 10 Team Center provides a faster way to diagnose environmental issues and complements the existing APM WebView.

                        The enhancements related to Smart Instrumentation, Differential Analysis, and tracing will all contribute to enhanced troubleshooting during an issue and the ability to provide more intelligent alerting from the systems.

                        Improvements to My Organization:

                        Implementation is underway currently, but there are various parts of APM 10 which will improve the use within the organization compared with APM 9.5.

                        Room for Improvement:

                        Team Center requires a number of tweaks to allow per-user/group configuration to customize the interface for groups of users, though I believe these are already in the product roadmap.

                        In this version of CA APM team centre, everyone sees the same view of the server configuration. Ideally, groups of users would see a subset of the data which they are interested in by default. Currently, they can do this through filtering, but a user/group setup would allow pre-defined filters to be created for particular groups of users. Alternatively, users could be restricted to see a smaller section of the overall monitored services. In the current version, anyone who logs in sees everything, and can create their own filters.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user232875
                        Performance Architect at a energy/utilities company with 10,001+ employees
                        Real User
                        Its alerting feature provides us with immediate notification of the resource that has gone down.

                        What is most valuable?

                        The system monitoring is one area that we like. Transaction tracer is another area that has worked well. The platform monitoring features is great, as APM integrates very well with some of the application server performance monitoring interfaces.

                        How has it helped my organization?

                        The alerting part – if the system goes down we get an immediate notification that a resource has gone down, so it reduces the impact on the business.

                        What needs improvement?

                        The end-to-end monitoring is not good. For example, a user reports a slowness issue, but we don’t have an option in the pool to find out which layer is causing the problem. The system doesn’t break down the application performance to show you what’s happening and where.

                        For how long have I used the solution?

                        I've been using it for over three years.

                        What was my experience with deployment of the solution?

                        It is a long process. Use-case monitoring - you have to know the application in and out to make it work. Other tools allow you to create the profile and configure it later. With APM, we don’t have anything like that. Configuring the use-cases monitoring is a long, time-consuming activity, and not a user-friendly one. It requires expertise and knowledge of the applications, and CA APM.

                        What do I think about the stability of the solution?

                        Outages with the solution are very frequent nowadays actually. We see the APM solution going down two to three times a day. And it’s a long troubleshooting cycle, as the CA APM system seems to add a lot of performance overhead.

                        What do I think about the scalability of the solution?

                        We haven't scaled it yet.

                        How are customer service and technical support?

                        Customer Service:

                        It’s OK. They respond and acknowledge customer requests.

                        Technical Support:

                        We are not happy about it, because we have had more than five or six tickets open for some months.

                        Which solution did I use previously and why did I switch?

                        Previously, we worked with Dynatrace and AppDynamics. We changed because our organization decided to go with the enterprise licensing options that CA offers.

                        How was the initial setup?

                        It was neither straightforward nor complex, but with some effort we were able to get it right. The application configuration for system monitoring is a good feature. It integrates well with application servers, but the application use-cases and monitoring was time-consuming.

                        What about the implementation team?

                        We implemented internally, partnered with a vendor team. The vendor team were good but they had to depend on CA service tickets to complete the installation. This is because they don’t have clear guidelines to configure some of the solution’s features; for example the installation guide for URI monitoring feature doesn’t cover all the use-cases, and the partner had to raise tickets with CA for assistance so there was an impact on time.

                        What's my experience with pricing, setup cost, and licensing?

                        I think pricing is good, actually. That’s what made our organization choose this solution. We didn’t face many challenges with the licensing because of our enterprise agreement.

                        Which other solutions did I evaluate?

                        • AppDynamics
                        • DynaTrace

                        What other advice do I have?

                        For traditional technologies it’s the right tool, but for the latest technologies it might not be the right solution. I would tell them to consider all their options before deciding on CA APM, because the configuration, installation, and maintenance are time-consuming tasks. There seem to be a number of technology & support challenges with this tool.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        ITCS user
                        Senior Application Consultant at Gateway Software Solutions Private Limited
                        Consultant
                        We evaluated Dynatrace as well but choosing CA was a great choice because it's easy to deploy and is a stable solution.

                        What is most valuable?

                        Introscope, CEM and EP Agents

                        How has it helped my organization?

                        We have deployed this product at many businesses and the reviews of the customers was that it increased the value and revenue for their business.

                        What needs improvement?

                        Integration with other tools and out of the box reporting. Customization should be there for reports as this is the main feature asked for several times by customers.

                        For how long have I used the solution?

                        Approx. 4 years

                        What was my experience with deployment of the solution?

                        No issues. Easy deployments.

                        What do I think about the stability of the solution?

                        It's pretty much stable tool.

                        What do I think about the scalability of the solution?

                        No issues

                        How are customer service and technical support?

                        Customer Service:

                        8 out of 10

                        Technical Support:

                        6 out of 10

                        Which solution did I use previously and why did I switch?

                        No, I haven't used any other APM Solution.

                        What about the implementation team?

                        We work with CA.

                        Which other solutions did I evaluate?

                        Yes, I evaluated others as well - dynatrace. I also read Gartner's APM report.

                        What other advice do I have?

                        Use the product how it was designed to be used. It allows you to test your application in a QA setup before moving an app from test to production. And after moving the application to production it encounter the ongoing issues with application which are met when an application is used to it's highest use and you can modify your application until it becomes highly stable and you will be able to submit 100% availability reports for your application to your customers. It can give a good business aspect to your application with 24x7 monitoring of your application.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Director with 51-200 employees
                        Vendor
                        Environment Profile agents, agent customization, and customer experience management plugins are valuable features that allow deep-dive analysis and customer-specific customization.

                        What is most valuable?

                        Environment Profile Agents. I consider this as a trump card of CA APM. We have written almost 20-30 customized scripts to monitor non-Java/.Net calls. We have incorporated DB queries, shell scripts, curl scripts into EP agents involving business specific metrics.

                        Agent customization. Writing custom tracers, although tedious, gives a lot of flexibility when it's required to capture business specific information from the method calls. Interesting use case that we have also involved a work around to monitor asynchronous calls using custom tracers which would otherwise be very difficult to trace.

                        Customer experience management plugins. CEM plugins are another important supplement to the business appetite when it comes to business transaction data. Basically we have entire HTTP dumps coming onto the system. If one knows how to extract useful information from it, we pretty much get the entire picture of what's happening on the customer side. CEM is also quite handy when JavaScripts are disabled, although these days JavaScript is not blocked anywhere.

                        How has it helped my organization?

                        Using a combination of CEM plugin and EP agents, we were able to derive business specific metrics like day/hour-wise revenue opportunity, day/hour-wise conversion, and failure along with the reason for failure. So basically, a customer is able to identify that since opening of business hours, how much revenue opportunities came to the application, how many got converted, and how many failed, along with the exact amount each opportunity carried. This is also possible using customized agents, but it becomes difficult when these values are part of an object and not direct arguments or return-type method.

                        What needs improvement?

                        CA APM has a steep learning curve as compared to other tools like Dynatrace and especially AppDynamics and New Relic, but in return it is very customization friendly. You can capture what is important and leave the rest, but it takes time to identify exactly what is important and what's not.

                        For how long have I used the solution?

                        4 years

                        What was my experience with deployment of the solution?

                        Agents with certain customized applications can increase overhead. This then requires careful analysis and tuning. The probability for this case, though, is 1 in 100.

                        What do I think about the stability of the solution?

                        Stability becomes a issue if it's wrongly configured. Defining incorrect business transactions and irregular use of SQL normalization are common causes of instability.

                        What do I think about the scalability of the solution?

                        Scalability is, I think, one of the strongest points of CA APM. You can control individual agents and control the infrastructure requirement at micro level. This reduces the chances of over expenditure of resources for the tool.

                        Which solution did I use previously and why did I switch?

                        We deployed at a customer site where they were using ITCAM. It was incorrectly implemented, was cumbersome to deploy, and was not that efficient in providing deep-dive diagnostics.

                        How was the initial setup?

                        Vanilla setup is easy and quick. It's easy to understand, too. Because it has so many customization options available, services generally end up writing customization. This can be simple to complex, but nothing is too complex here.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user245430
                        CEO/Systems Analyst at a tech company with 501-1,000 employees
                        Vendor
                        I like the transaction tracer, tracer viewer and history event viewer.

                        Valuable Features

                        CA APM gives a complete 360 degree view of application performance. You can measure important performance metrics related to application components and resources such as CPU, JVM, memory and back-end connectivity. I like the transaction tracer, tracer viewer and history event viewer in CA APM. Transaction traces are very useful and valuable to identify problem sources and isolate them.

                        Room for Improvement

                        Client user interface and user interface dashboard.

                        Use of Solution

                        I've used it for three years.

                        Deployment Issues

                        No issues encountered.

                        Stability Issues

                        No issues encountered.

                        Customer Service and Technical Support

                        Customer Service:

                        It's very good.

                        Technical Support:

                        It's very good.

                        Initial Setup

                        I previously used Wily Introscope in 2008-9, which is now the core software of CA APM.

                        Other Solutions Considered

                        I searched for open-source software, but I could not find one that provides a complete 360 degree view of application performance.

                        Other Advice

                        Go for it as it is very good.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Principle System Engineer at a energy/utilities company with 1,001-5,000 employees
                        Vendor
                        The Custom Instrumentation feature is very valuable.

                        What is most valuable?

                        Custom Instrumentation is a good feature (instrumenting classes and methods).

                        How has it helped my organization?

                        The tools help us resolve issues with applications. For example, an application team had an issue with the slow average response time of their application. By using CA APM, we found an issue with backend calls, as well as with classes and methods within the code.

                        What needs improvement?

                        The web-view is a good app that needs to be improved. Also, it's a very useful tool but the architecture could be improved with better intelligence.

                        For how long have I used the solution?

                        I've used it for one year.

                        What was my experience with deployment of the solution?

                        No issues with deployment so far.

                        What do I think about the stability of the solution?

                        The tool is very stable and impressive.

                        What do I think about the scalability of the solution?

                        One environment can only have a maximum of 10 collectors for supporting a maximum of 4000 agents.

                        How are customer service and technical support?

                        They have very good technical support.

                        Which solution did I use previously and why did I switch?

                        No previous solution was used.

                        How was the initial setup?

                        It was a very straightforward setup.

                        What about the implementation team?

                        We implemented it ourselves.

                        What was our ROI?

                        This tool has saved the organization a lot of money. I can see an improvement by a minimum of 3% in performance of any given application.

                        What's my experience with pricing, setup cost, and licensing?

                        It depends on the requirements and varies accordingly.

                        Which other solutions did I evaluate?

                        We also looked at AppDynamics.

                        What other advice do I have?

                        The architecture is very important, along with understanding your requirements.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: CA Gold partner.
                        it_user217221
                        Service Lead with 1,001-5,000 employees
                        Vendor
                        The transaction recording feature is valuable in understanding the paths our critical business transactions take within our IT environment.

                        How has it helped my organization?

                        The CA Introscope dashboard of applications is the view our operations team uses to quickly identify any issues within the application space especially during peak trading season like Christmas/Easter. It is extensively used for quicker root cause analysis within the application area.

                        Introscope along with CA CEM and ADA is expected to further decrease the time taken for root cause analysis for critical customer facing incidents and also to identify bottlenecks before they impact our customers.

                        What is most valuable?

                        CA CEM's customer transaction view is valuable because it gives an insight into how our customers networks are performing. The ADA helps in isolating any response time issues on the network and hence, aid in root cause analysis (but we are yet to realise the benefit of it in production). Also, the transaction recording feature is valuable in understanding the paths our critical business transactions take within our IT environment.

                        What needs improvement?

                        The APM tools themselves work well within their respective silo's, but they need to work better in an integrated manner to give the end to end view of any business service.

                        For how long have I used the solution?

                        One to three years.

                        What do I think about the stability of the solution?

                        CA Introscope has performance and data collection issues.

                        What do I think about the scalability of the solution?

                        CA Introscope has had performance issues due to large number of metrics collected though it was scaled accordingly.

                        How are customer service and technical support?

                        Customer Service:

                        Good.

                        Technical Support:

                        Average as they need more experts in APM technology.

                        Which solution did I use previously and why did I switch?

                        For cloud monitoring, we had another tool and we had to switch because of the costs and features. Introscope has been running for a while.

                        How was the initial setup?

                        • Too complex to get an integrated outcome
                        • ADA/CEM is complicated as it requires an understanding of networks
                        • CA Cloud monitoring is complex when creating customer journeys
                        • Introscope is complex when presenting and grouping metrics for dashboards
                        • The triage process is complex

                        What about the implementation team?

                        It was through a vendor team whose expertise was above average.

                        Which other solutions did I evaluate?

                        Yes we did.

                        What other advice do I have?

                        • You need strong architectural skills along with tool-set skills to implement such a tool
                        • You need to focus on integration as without this, the value might not be as expected
                        • Start it simple and then add more complex scenarios
                        • Document and design the system according to requirements
                        • It's easy to get carried away with all the features, so keep it simple to fit the business need
                        • Make sure what metrics are required to be monitored is clearly defined. Do not just collect data for all the metrics
                        • Make sure that RACI is clearly defined with various owners as this can easily slow down the implementation if it is not properly documented and agreed
                        • There is a lot of external team dependencies, like the application team, support team, network team, architects, an service owners, so make sure that this is documented along with RACI and efforts agreed
                        • A top down approach is always good, from the end users to actual technical metrics
                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user216459
                        Consultant at a tech services company with 501-1,000 employees
                        Consultant
                        The dashboards are flexible and the quantity of metrics that can be captured is valuable.

                        What is most valuable?

                        • I really enjoy the dashboards. The dashboards are flexible and allow me to do what I need and want.
                        • The quantity of metrics/info that you can capture. For example: metrics about the garbage collection, memory being used for Java agents, etc.

                        How has it helped my organization?

                        • Our customers are now able to figure out and better understand how their applications are performing. They can identify very quickly where the tension points are. It makes troubleshooting applications performance problems very quick.
                        • It allows our customers to quickly improve the process of their applications.

                        What needs improvement?

                        I like the product a lot. There are some areas which I'd like to see improved in 9.7 and 9.8. Issues with the workstation interface which could be more productive. Sometimes you have to go back and forth to do some tasks. The UI needs to be more intuitive.

                        For how long have I used the solution?

                        Two years.

                        What do I think about the stability of the solution?

                        So far I haven't had any problems with stability.

                        What do I think about the scalability of the solution?

                        I'm happy with scalability. One of our customers uses three collectors and another is using 10 collectors. We haven't had any problems with scalability.

                        How are customer service and technical support?

                        I would like to see them resolve issues quicker.

                        Which solution did I use previously and why did I switch?

                        This was the first one.

                        What other advice do I have?

                        CA APM is a great product. I'm really happy that I'm using their technology. I hope to implement it for more customers. Once we provide the solution to our customers, they are very impressed since it provides them with a great deal of visibility. It saves a lot of money by increasing productivity.

                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user202653
                        Principal Systems Engineer at a energy/utilities company with 1,001-5,000 employees
                        Vendor
                        Has allowed us to adjust many of our applications to perform better, thus reducing our need to install high-end servers.

                        What is most valuable?

                        The investigator section where we can observe the agent metrics.

                        How has it helped my organization?

                        We were able to use CA APM to help diagnose a vendor provided product where we were experiencing slower than normal performance. While using the product, we were able to see that the issue resided in the database and were able to make adjustments to correct it.

                        What needs improvement?

                        The cost of licensing of the product could be better. The overall cost has sometimes prohibited us from installing an agent to monitor an application.

                        For how long have I used the solution?

                        I've used it for four years.

                        What was my experience with deployment of the solution?

                        We did, although minor. We ran into issue with some of the rights with some of the back-end files used by the enterprise manager, although newer versions seem to have less issues.

                        What do I think about the stability of the solution?

                        No, the application is very stable in our environment.

                        What do I think about the scalability of the solution?

                        We are experiencing an on-going issue with our CA APM to Spectrum integration where we are unable to send alerts to the Spectrum console.

                        How are customer service and technical support?

                        Customer Service:

                        Customer service has always been very helpful thus I would rate them 9/10.

                        Technical Support:

                        Technical support, as with any company, is hit and miss depending on who is assigned to your ticket. Overall we have had a positive experience as we have had very technically proficient folks and have had a few people who seem to struggle with supporting the product. With that said I would rate them 7/10.

                        Which solution did I use previously and why did I switch?

                        We used an in-house developed application before CA APM. Our monitoring needs had grown and the solution we previously used no longer could meet our needs.

                        How was the initial setup?

                        It was complex for we had to have some custom modules developed for us. We required the monitoring solution be able to monitor IBM's DataPower appliances, which CA APM could not do right out of the box. We were able to work with CA to have a custom module developed that provided us all of our DataPower monitoring needs.

                        What about the implementation team?

                        Our implementation was accomplished by a mix of CA and PHI employees.

                        What was our ROI?

                        Our ROI has been high. It has allowed us to adjust applications to perform better, thus reducing our need to install high-end servers.

                        Which other solutions did I evaluate?

                        We did evaluate several other products. Solutions from BMC and Microsoft were evaluated but fell short of our total monitoring needs.

                        What other advice do I have?

                        Keep on top of the amount of metrics that you are accumulating and make sure you have enough disk space to accommodate.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user205176
                        Lead CA Wily Engineer at a financial services firm with 1,001-5,000 employees
                        Vendor
                        The pro-active alerting works really well. Any AMBER/RED status alerts are checked instantly by our 24/7 support teams.

                        What is most valuable?

                        • Proactive alerting is one of the key elements of APM and works really well. The ability to detect problems before they become widespread high severity incidents is critical when you are managing production systems. All of our APM is visible to our global support operations centres, and each service is represented by a RAG summary alert button. Any AMBER/RED status alerts are checked instantly by our 24/7 support teams.
                        • Ease of deployment
                        • Product stability

                        How has it helped my organization?

                        APM is the tool used by all support areas to monitor Java application and infrastructure performance. We have standardised support for the services running on the Java platform into one tool.

                        What needs improvement?

                        Dynamic instrumentation, at the moment, I think it is a bit clunky to use and it should be available outside the transaction tracer. It can only be enabled during a transaction trace session. Ideally it would be nicer if this could be done via the Investigator view, and the available options are shown with a right click. That way they could be done without having to invoke a transaction trace session.

                        For how long have I used the solution?

                        I've used it since 2004.

                        What was my experience with deployment of the solution?

                        No issues encountered.

                        What do I think about the stability of the solution?

                        No issues, it's one of the main strengths of the product.

                        What do I think about the scalability of the solution?

                        No issues, the product has evolved to increase scalability on existing infrastructure which is very good.

                        How are customer service and technical support?

                        Customer Service:

                        Excellent, really top quality always.

                        Technical Support:

                        Same as customer service, top quality.

                        Which solution did I use previously and why did I switch?

                        No, but we have retired similar solutions in favour of APM, e.g. Tivoli.

                        How was the initial setup?

                        Straightforward, but we had professional services from the vendor to guide us as well.

                        What about the implementation team?

                        Combined, and the vendor team was top quality.

                        What was our ROI?

                        It's not easy to quantify as the product is used to prevent mission critical services from going down. We can’t really put a figure on it.

                        What's my experience with pricing, setup cost, and licensing?

                        Two full time employees are needed to manage the whole operation, which covers all production environments and two test environments.

                        Which other solutions did I evaluate?

                        Not before, but we have evaluated others since, such as AppDynamics, Optier, Dynatrace and others.

                        What other advice do I have?

                        • Stay close to the vendor guidelines at all time
                        • Don’t customise it too much
                        • Always patch
                        • Join the user community
                        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
                        it_user200523
                        Sr. APM Analyst at a media company with 1,001-5,000 employees
                        Vendor
                        We like the application graphs, dashboards and error snapshots.

                        What is most valuable?

                        Applications graphs Dashboards Error snapshots Ability to receive metrics from various ways

                        How has it helped my organization?

                        An example would be the error reports, which shows the services with the higher error percentage and which errors occurs most, to they can be easily spotted to improve the application performance.

                        What needs improvement?

                        The application's discovery/triage mapping.

                        For how long have I used the solution?

                        I've used it for seven years in three different companies.

                        What was my experience with deployment of the solution?

                        Had some performance problems with a few applications and had to disable some probes.

                        What do I think about the stability of the solution?

                        Yes, but due the product being installed on a VM environment without…

                        What is most valuable?

                        • Applications graphs
                        • Dashboards
                        • Error snapshots
                        • Ability to receive metrics from various ways

                        How has it helped my organization?

                        An example would be the error reports, which shows the services with the higher error percentage and which errors occurs most, to they can be easily spotted to improve the application performance.

                        What needs improvement?

                        The application's discovery/triage mapping.

                        For how long have I used the solution?

                        I've used it for seven years in three different companies.

                        What was my experience with deployment of the solution?

                        Had some performance problems with a few applications and had to disable some probes.

                        What do I think about the stability of the solution?

                        Yes, but due the product being installed on a VM environment without the proper I/O speed.

                        What do I think about the scalability of the solution?

                        No, it's pretty easy to add more collectors/servers.

                        How are customer service and technical support?

                        Customer Service:

                        10/10, CA is pretty close with our company, and they are actually in the same building.

                        Technical Support:

                        8/10.

                        Which solution did I use previously and why did I switch?

                        Only open source solutions.

                        How was the initial setup?

                        Only open source solutions.

                        What about the implementation team?

                        Both with an in-house and with a vendor team. They had the necessary expertise for the installation.

                        What was our ROI?

                        Could be better if other teams were convinced to use the tool, but it's good.

                        What other advice do I have?

                        Make sure to test to see if there's any performance issues and do use a physical server.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Security Consultant at a consultancy with 51-200 employees
                        Consultant
                        Allowed us to comply with international security standards

                        What is most valuable?

                        • Policies
                        • Audit feature
                        • Warning mode policy
                        • APM

                        How has it helped my organization?

                        Application suite was installed to bring in compliance with international security standards like ISO 27001 and SAUX

                        What needs improvement?

                        Integration with other applications and easier log management via automated procedures. Also needs an easier way to be able to segregate app admin duties.

                        For how long have I used the solution?

                        Integration of CA AC at first and then APM/ELM/PMDB was initiated in 2008 and finalized stage was in 2012 for a major telecom provider.

                        As I implemented the additional tools, I would rate ELM as 6/10, and PMDB 8/10.

                        What was my experience with deployment of the solution?

                        In earlier versions like 8.5 and 12 we ran into many incompatibility problems while a lot of other problems existed with JBOSS and assigned certificates.

                        What do I think about the stability of the solution?

                        No. Application was stable enough after APM installation.

                        What do I think about the scalability of the solution?

                        No. There was a 3 phase staged expansion of this application which did not need any additional planning other than installing new agents on computers and servers.

                        How are customer service and technical support?

                        Customer Service:

                        Good enough, although I would have expected a better way of dealing with cases than having to explain every time from the start when a ticket was paused or opened in relevance to another one.

                        Technical Support:

                        7/10 - They need to leave the automated way of asking from a client all tech details from start when a ticket is opened under his account ID.

                        Which solution did I use previously and why did I switch?

                        No. Telecom clients (more than 3) were not using a solution similar to this one.

                        How was the initial setup?

                        Initial setup was very hard due to lack of proper phrasing and instructions in manuals. It became even harder when there was a need for transition from older versions to newer ones.

                        What about the implementation team?

                        I certified by CA on installing/integrating/developing the application as an outsourcing consultant.

                        What was our ROI?

                        A client claims that they have had better management and administration along with advanced reporting capabilities to the Privacy Authorities of State.

                        What's my experience with pricing, setup cost, and licensing?

                        Original cost of licenses and working labor was estimated at €500,000 - €600,000 for a 4 year period. Day to day cost is not known to me.

                        What other advice do I have?

                        Need to build questionnaires to establish priorities in policies and resources which are going to be developed and applied to his company. CA has no template/questionnaire in place and this is additional custom job needed by vendor (plus additional cost in money and time)

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Sr. Analyst at a retailer with 1,001-5,000 employees
                        Vendor
                        Cultural issues prevent a product like this from making the impact it should have.

                        Valuable Features

                        When it was stable, Trending Reports and Response Time Distribution

                        Improvements to My Organization

                        Cultural issues prevent a product like this from making the impact it should have.

                        Room for Improvement

                        Stability

                        Use of Solution

                        4 Years

                        Deployment Issues

                        No

                        Stability Issues

                        Yes

                        Scalability Issues

                        Yes

                        Customer Service and Technical Support

                        Customer Service: Poor-fair Technical Support: Poor-fair

                        Initial Setup

                        Straight forward for technically competent people.

                        ROI

                        Minimal

                        Other Solutions Considered

                        No, it was part of a Business Partner larger purchase.

                        Valuable Features

                        When it was stable, Trending Reports and Response Time Distribution

                        Improvements to My Organization

                        Cultural issues prevent a product like this from making the impact it should have.

                        Room for Improvement

                        Stability

                        Use of Solution

                        4 Years

                        Deployment Issues

                        No

                        Stability Issues

                        Yes

                        Scalability Issues

                        Yes

                        Customer Service and Technical Support

                        Customer Service:

                        Poor-fair

                        Technical Support:

                        Poor-fair

                        Initial Setup

                        Straight forward for technically competent people.

                        ROI

                        Minimal

                        Other Solutions Considered

                        No, it was part of a Business Partner larger purchase.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        ITCS user
                        Consultant with 51-200 employees
                        Vendor
                        Great APM tool that provides visibility and application behaviour analytics with ease

                        Valuable Features

                        As a support engineer, the most valuable component was Customer Experience Manager (CEM). Being able to detect end user defects based HTTP response code and slow time, while differentiating between geographical locations or individual users was the biggest advantage to proactively managing root-cause analysis. And once integrated with the APM agents on those same applications, transaction tracing from end user to middleware/backend systems really did give that end-to-end view that organisations always get pitched when there is an open tender on any APM solution. From a Consulting aspect, this would have to be the new ABA (Application Behaviour Analytics) engine that is now available. It makes my job both easier and more efficient as well as clients. Being able to easily identify the end user transactions to low level internal java methods in the same screen automatically with bare minimal configuration is impressive.

                        Improvements to My Organization

                        Back in the support days, we were able to provide Business Service availability and performance statistics rather than just the number of P1 / P2 Incidents rose within the service desk each month. With the change of mentality to a Service Offering approach through CA APM, we first used the SLA numbers for each day to then determine which incidents where of most criticality to the business and technical support team. This meant that support resources where used more efficiently to resolve bottlenecks in load and performance during peak periods of the day.

                        Room for Improvement

                        The one thing that needs improving is the uplift of dashboards capabilities to HTML5 and flash based widgets. Some new vendors coming into the market have dashboarding capabilities that are flashier and shiny which can sometimes be a deterrent to CA APM’s proven track record to diagnostic triage.

                        Use of Solution

                        I initially spent 2 years as a Web Application Support Analyst focused solely on using and administering the toolset for a large Victorian government department. Over the last 3 years, I have been working for a Professional Services Company implementing the CA APM solution for a number of different large companies.

                        Deployment Issues

                        Deployment of CA APM infrastructure and agents is quite easy and pain free. Issues do start to arise when you have a large enterprise environment comprising of multiple Pre-production environments and Production. The administration and configuration tasks involved to changing the configuration on agents and uplifting versions can be a long process without the use of a centralized management console for agent configuration purposes.

                        Stability Issues

                        One of the biggest strengths with CA APM is that it is incredibly stable. In the 5 years I have used the toolset, I raised 2 support tickets about stability of which were resolved by configuration changes to suit the environment it was hosted in. The main deterrent of stability is whether it is designed to scale.

                        Scalability Issues

                        Scalability will only become a problem if your initial scope of deployment doesn't allow for the adopting of the solution in the wider business. Most solutions like CA APM are implemented in large commercial organisations that stem from siloed projects, which have an initial role of configuring, installing and providing a business benefits realization. Once this occurs and when done well, the solution needs to be able to grow and grow fast. The standalone or clustered architecture that CA APM adopts allows you to upscale and downscale your solution with minimal impact to the business, allowing for a solution that will fit all organisations deployment plans.

                        Customer Service and Technical Support

                        Customer Service:

                        My experience with CA Customer Service, from Sales and Pre-Sales teams, has been of the highest standard. The team always frequently drops by to just say high and follow up any enquirers.

                        Technical Support:

                        While working at different organisations I have overheard people talking about the lack of urgency and turnaround time when it comes to support. The CA Support team are very good at ensuring you know the progress of any given issues with constant updates.

                        Other Advice

                        At the end of the day, you should be selecting an APM tool that best suits your organisations requirements when it comes to Performance and Availability Management. I would recommend CA APM because I have used it both for Support and as a Consultant and seen that when done well, you can get instant quick wins straight out of the box.

                        Disclosure: My company has a business relationship with this vendor other than being a customer: We're a CA partner
                        it_user147561
                        Solutions Architect at a comms service provider with 501-1,000 employees
                        Vendor
                        We use CA APM to monitor real time customer experience & to correlate the performance degradation back to system events.

                        What is most valuable?

                        The ability to monitor real time customer experience and to correlate the performance degradation back to system events. The ability to measure customer/user impact during outage and to assign a cost impact to the “outage”.

                        How has it helped my organization?

                        Prior to the product, we only measured user/customer experience when they actually reported the issue however now we have the ability to understand user/customer experience when it takes place or even predict it with appropriate metrics. This means we can respond proactively when service is impacted without disputing/denying user/customer complaints.

                        What needs improvement?

                        Linking the business transactions back to the backend systems, in other words properly following and mapping the business transaction through the entire backend environment (Webserver -> Application Server -> SOA -> Database -> User).

                        For how long have I used the solution?

                        6 Years

                        What was my experience with deployment of the solution?

                        No, however I have many years in this space. I do however know of other implementations that were not as smooth.

                        What do I think about the stability of the solution?

                        The CEM (Customer Experience Management) product is still immature and do have hiccups. Most of the time it is very stable with an occasional glitch.

                        What do I think about the scalability of the solution?

                        Yes, but this was related to infrastructure capacity. We could not expand our infrastructure how ever we exploited the product beyond its original design (so self inflicted).

                        How are customer service and technical support?

                        Professional and helpful however I got frustrated many times due to their level of expertise. When we experienced issues with the product or had questions, we rarely got quick and proper answers and had to figure it out ourselves (we found that we had more “working” experience)

                        Which solution did I use previously and why did I switch?

                        Yes, we used open source utilities. We could not scale the open source utilities to manage our enterprise applications.

                        How was the initial setup?

                        The product setup is straight forward, however then you need to understand the business transactions and expectations to align the requirement and expected results. You also have a very good understanding of APM else you would not be able to link the expectation and product capability. I have handed this solution over to individuals who knows the product very very well and they fail to deliver as they do not comprehend APM.

                        What about the implementation team?

                        Interesting question as I was part of the 3rd party vendor who did the implementation at the time. So let me refer this back to my previous comment. If you do not have an implemented (vendor or in-house) who understands the concept of APM and who to derive business value out of it then you have a problem. Making the product work is one thing…..

                        What was our ROI?

                        Hmmmm… Huge J!

                        What's my experience with pricing, setup cost, and licensing?

                        We had a strategy that we realised over a period of 10 years which means that we introduced certain elements piece by piece, we did not deploy all at one go. It is however a very expensive outlay and I am currently reviewing the strategy due to our annual maintenance that is becoming very expensive.

                        Which other solutions did I evaluate?

                        Yes, we also looked at Dynatrace

                        What other advice do I have?

                        This is not a IT initiative alone but a IT/Business partnership. This is not a IT Operational deployment alone either but a joint venture with the application developers as well. If these three parties collectively approach this tool then you will have proper ROI, else you will not realise the true potential and then it becomes a very expensive monitoring tool (which it is not - if you think it is a “monitoring” tool then you are looking at the wrong tool).

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user147564
                        Senior Architect at a tech services company with 1,001-5,000 employees
                        Consultant
                        Resolution of issues has become much easier due to the various metrics shown in Introscope.

                        Valuable Features:

                        Memory Leak in CA Wily Introscope

                        Improvements to My Organization:

                        Handling of Issues has become proactive rather that reactive, with Introscope flagging issues before they become a crisis.

                        Room for Improvement:

                        Product could be made more lean. POC for customers is troublesome.

                        Use of Solution:

                        I've used CA Wily Introscope and CEM for 5 years.

                        Deployment Issues:

                        Deployment for large scale systems is an issue with lot of add-ons/additional products required. For example add-ons for Oracle / Siebel / Peoplesoft, etc.

                        Stability Issues:

                        We haven't had any stability issues with CA APM.

                        Scalability Issues:

                        We haven't had any scalability issues with CA APM.

                        Other Solutions Considered:

                        Yes. Other Products were evaluated. This product was found to be…

                        Valuable Features:

                        Memory Leak in CA Wily Introscope

                        Improvements to My Organization:

                        Handling of Issues has become proactive rather that reactive, with Introscope flagging issues before they become a crisis.

                        Room for Improvement:

                        Product could be made more lean. POC for customers is troublesome.

                        Use of Solution:

                        I've used CA Wily Introscope and CEM for 5 years.

                        Deployment Issues:

                        Deployment for large scale systems is an issue with lot of add-ons/additional products required. For example add-ons for Oracle / Siebel / Peoplesoft, etc.

                        Stability Issues:

                        We haven't had any stability issues with CA APM.

                        Scalability Issues:

                        We haven't had any scalability issues with CA APM.

                        Other Solutions Considered:

                        Yes. Other Products were evaluated. This product was found to be a close match to our requirements.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user138159
                        Sr Consultant at a tech consulting company with 51-200 employees
                        Consultant
                        We implementing with a vendor team and found their level of expertise to be excellent.
                        I've been using CA APM for 5 years now. Transaction tracing is a very valuable feature for me and I haven't encountered any issues with deployment, stability or scalability of the solution. Their customer service and technical support are very good. We implementing with a vendor team and found their level of expertise to be excellent. CA APM helps in problem diagnosis and troubleshooting but it would be helpful if CA would extend functionality to non java apps.

                        I've been using CA APM for 5 years now. Transaction tracing is a very valuable feature for me and I haven't encountered any issues with deployment, stability or scalability of the solution. Their customer service and technical support are very good. We implementing with a vendor team and found their level of expertise to be excellent.

                        CA APM helps in problem diagnosis and troubleshooting but it would be helpful if CA would extend functionality to non java apps.

                        Disclosure: I am a real user, and this review is based on my own experience and opinions.
                        it_user138156
                        System Engineer at a aerospace/defense firm with 1,001-5,000 employees
                        Vendor
                        We use CA APM for performance testing, production pro-active monitoring and troubleshooting.

                        What is most valuable?

                        Java agent monitoring for IBM Websphere JVMs.

                        How has it helped my organization?

                        It helps the developers with performance testing, production pro-active monitoring and troubleshooting.

                        What needs improvement?

                        More monitoring capabilities and more flexible for setting up different monitoring alerts.

                        For how long have I used the solution?

                        5 years

                        What was my experience with deployment of the solution?

                        Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.

                        What do I think about the stability of the solution?

                        Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.

                        What do I think about the scalability

                        What is most valuable?

                        Java agent monitoring for IBM Websphere JVMs.

                        How has it helped my organization?

                        It helps the developers with performance testing, production pro-active monitoring and troubleshooting.

                        What needs improvement?

                        More monitoring capabilities and more flexible for setting up different monitoring alerts.

                        For how long have I used the solution?

                        5 years

                        What was my experience with deployment of the solution?

                        Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.

                        What do I think about the stability of the solution?

                        Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.

                        What do I think about the scalability of the solution?

                        I was not able to monitoring a WebSphere portal on a previous version.

                        How are customer service and technical support?

                        Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.

                        Which solution did I use previously and why did I switch?

                        Yes. IBM Tivoli ITCAM.

                        How was the initial setup?

                        For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.

                        What about the implementation team?

                        In-house

                        Which other solutions did I evaluate?

                        HP Diagnostic and ITCAM.
                        Disclosure: I am a real user, and this review is based on my own experience and opinions.