Broadcom Payment Security Room for Improvement

it_user651801 - PeerSpot reviewer
Project Manager at a financial services firm with 10,001+ employees

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board.

Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can you see all of it on one screen and is it clear?

One thing we are going through right now is looking at the legacy system and seeing where that information from the audit area would be getting back to an agent.

They are used to seeing something that they're adopting in the new system. Are they going to see the same thing? If not, do they need to see it?

Challenging the operations as well, rather than just saying, "The product doesn't give us what we need, therefore, we need to change it".

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it_user432621 - PeerSpot reviewer
Digital fraud strategy manager at a financial services firm with 10,001+ employees

All 3DS systems assess the risks of all transactions, including closed cards. This drives additional workload for operations. Having said that, CA’s partnership with several authorization providers, such as TSYS, will help us to eradicate this issue.

These 3DS secure systems act independently from a bank’s man authorisation system ( Falcon, TSYS, SAS Raptor etc), and as a result they end up in position where they end up attempting to authenticate transactions that are closed card as they have no visibility of these type of statuses.

This essentially means that these fraud system generate alerts on closed card , wasting operational resource. This is the same for all systems in this space inc RSA.

Having said that there have been recent developments in this space that have allowed authorisation platform to work together with the 3DS system via an API. Meaning that the 3DS system can pass the data to the Authorisation system who in turn will make the decision, instead of the decision being made via a 3DS platform. One example of this is the TSYS/CA relationship.


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it_user651792 - PeerSpot reviewer
Service Manager at a financial services firm with 10,001+ employees

Keep them what they are doing at a time when they are growing to be able to keep that one to one support for us when other people are starting to come aboard and realize the benefits of moving to CA. We want them to be able to keep up that level of relationship management with us.

There is always room for improvement, but we really don't have any complaints in our office. We work well with CA.

There is always room for improvement. For example, there have been service outages/incidents and work has to be chased, for completion or comment

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Buyer's Guide
Fraud Detection and Prevention
March 2024
Find out what your peers are saying about Broadcom, Featurespace, InAuth and others in Fraud Detection and Prevention. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user711585 - PeerSpot reviewer
Senior Vendor Manager Retail Products at a financial services firm with 10,001+ employees

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward once 2.0 comes in, there's going to be a real benefit in being able to communicate that complex data quickly and readily.

The process will look after itself. I think that that's there already but it's the insights that come from that. At the moment, they are quite complex and quite difficult to access. Possibly just from getting access to the information, but how it's represented, and how it's interpreted by the people that aren't eating and breathing fraud every day.

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it_user711582 - PeerSpot reviewer
Senior Manager, Cards Value Added Solutions at a financial services firm with 10,001+ employees

This solution can improve around the challenge rates and the failures. I don't know if that's necessarily incumbent on CA to solve that problem. I think it's more of an industry problem, so it's not necessarily the solution itself that needs to be improved. It's probably more around us as an industry focusing on education, the data integrity, and a few other aspects.

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JS
Supplier Management at a financial services firm with 10,001+ employees

The service is improving with the implementation of 3D Secure 2.0.

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it_user651795 - PeerSpot reviewer
Head of Strategy and Vendor Management with 10,001+ employees

I think some of these are outside of CA's control. We work in a regulated environment, so we've got our financial regulators setting standards. We've got the major card scheme setting standards for us. It's really how CA can respond to those changes that we see coming down the tracks from the schemes or from the regulators. It is how CA shapes their products to meet those changes.

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it_user711588 - PeerSpot reviewer
Fraud Strategy Manager - Cards and Digital at a financial services firm with 10,001+ employees

Probably having more flexibility and working on usability and how we use the solution. Obviously, the network that they are now trying to implement, which has information coming across the world, rather than looking at isolated information from your own bank.

I think those are the things that would make the solution much better.

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it_user711591 - PeerSpot reviewer
Analyst at a financial services firm with 10,001+ employees

In other scenarios we would require if you are saying someone has ported your phone to get the OTP from your phone, please get a certificate from your network, something like that.

It's pretty useful for our daily online pretty secure needs. So I don't know yet, I don't know yet. I'm still new as an analyst, but if I had wish it would be this one, this authentication for fingerprint and face would be promising.

That will solve my problems with a customer saying they didn't authorize, they didn't sent that OTP, when in fact we saw that it's a successful one, and how can you prove that it wasn't you? Yeah. Will solve that problem.

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JP
Consultant Fraud Risk Management at a financial services firm with 501-1,000 employees

For CA Risk Analytics, we would like to have some statistics available, to do some counting on the number of transactions for example. Also, to have the ability not only for 3D Secure, but accross all online channels. Online banking and App.

Because then you would have three online channels. You would have the same device data, so you can combine it. So then you would have an online banking platform, an app, and 3D Secure all from one supplier. This supplier would support all of our authentication methods across those three channels.

That's our ultimate goal to have one supplier to support all three online channels.

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it_user651798 - PeerSpot reviewer
Customer Services Manager at a financial services firm with 10,001+ employees

Where we are based, we are very rural, so the mobile phone signal can be very poor. There's something like adding LTP to your landline would be perfect for a lot of our customers.

That's the one complaint we have had is the lack of mobile signal. They won't get their LTP so that would be a big step forward for us. It's something we've discussed with CA. They know that it's something we're interested in so hopefully we'll work with them on that in the future. That will be a big plus.

It's more the fact the mobile signal isn't that great and you've got to move with the times. SMS technology is the way to go. If there's something unique that we could offer our customers, that would give them the confidence in us as a business. That would really help.

Apart from that, I've got no negatives to say really. It's just if they could offer something specific for our customer base. That would be really good.

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it_user590445 - PeerSpot reviewer
Head of Card Operation at a financial services firm with 1,001-5,000 employees

We are still unable to implement OTP through email using this solution. That is probably because we are using a Gmail server for sending email. However, I would like to find a solution to send OTP through our email server.

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it_user701712 - PeerSpot reviewer
IT Manager at a financial services firm with 51-200 employees

We need more improvement in the Arcot console, which is used in monitoring 3DS transactions for example caching real time transactions rather than getting them after two or three hours.

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it_user613569 - PeerSpot reviewer
Vice President at a financial services firm with 501-1,000 employees

An area of improvement for this product would be the ability to view more transactional data to determine the cause of a failed transaction. The current data fields are very limited.

Also, the cardholder experience is not so user-friendly. There are consistent issues with registration and usage of the product.

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it_user591873 - PeerSpot reviewer
Project Manager at a financial services firm with 501-1,000 employees

The deployment process needs to be updated to ensure the base code does not involve details of other clients.

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Buyer's Guide
Fraud Detection and Prevention
March 2024
Find out what your peers are saying about Broadcom, Featurespace, InAuth and others in Fraud Detection and Prevention. Updated: March 2024.
765,234 professionals have used our research since 2012.