Bromium Customer Service and Technical Support

Hugh Percy
Manager of Cyber Security Operations at a healthcare company with 1,001-5,000 employees
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a WebEx meeting, it asks you to install a .exe file to get to the meeting website. Bromium would not allow that file to be installed. We simply had to whitelist that particular executable for that site and it installed just fine. The reason why Ted was engaged was because, while we're savvy enough to know that we needed to whitelist that site, when we checked Bromium Enterprise Controller, we saw that the WebEx site was already in our whitelist so we could not figure out why it would not install that .exe. After troubleshooting with the help of Ted, we realized that the actual .exe for WebEx was a different site. WebEx had upgraded their .exe and it redirected you to another site which we did not have on our whitelist. Once we added that additional site it came up and installed no problem. Overall, technical support is wonderful. They're very responsive, through email or by phone. It's always less than 24 hours until they get back to us. Usually, it's within an hour or so. That's really quick. View full review »
Director11e9
Director of Information Security with 1,001-5,000 employees
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we actually have monthly meetings with one of their leads in the support area during which we just troubleshoot. Initially - and, again, this just shows how much they supported the product - during implementation, we were having weekly meetings or more to discuss issues and problems and to make sure we were getting implemented as quickly as we could. Their support, their engineers are very good. We've had calls working through some issues here and there on different things. We've had calls with high-up people from the company. We've had calls with people overseas in the UK, troubleshooting different issues. I can't say enough about their support of the product, and their team. View full review »
Director78fd
Director of IT Security, Risk and Compliance. at a pharma/biotech company with 1,001-5,000 employees
Both the technical support and customer success teams are very responsive, very effective. View full review »
Find out what your peers are saying about Bromium, Cylance, Sophos and others in Endpoint Protection for Business. Updated: September 2019.
365,423 professionals have used our research since 2012.
ProductL9ac5
Product Lead at a retailer with 1,001-5,000 employees
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly basis. That has definitely been excellent. I can't speak about their normal support because most of our issues are handled through our Premier account rep. View full review »
it_user570567
Director with 51-200 employees
Technical support is excellent. View full review »
Toby Cruz
Senior Program Manager Office 365 at a pharma/biotech company with 1,001-5,000 employees
Eight out of 10. View full review »
Find out what your peers are saying about Bromium, Cylance, Sophos and others in Endpoint Protection for Business. Updated: September 2019.
365,423 professionals have used our research since 2012.
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