BT Network Services Archived Reviews (More than two years old)

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Vendor
Senior Manager of Engineering with 1,001-5,000 employees
Jan 22 2013

What is most valuable?

When we are in the process of choosing an ISP for a client site, our first choice is BT. Not just because there one of the biggest broadband providers in the UK, but for many other reasons such as; Very fast broadband speeds, quality VoIP calls, rare line problems and fast installations.I really like the fact, that we can check the status of a BT line via their service status site. This helps us… more»

What needs improvement?

When you contact BT by phone, you could be waiting for hours. However every ISP has its pros & cons, the main "con" being quality customer service. I think BT need to concentrate more on client expectations.

What other advice do I have?

A few of our customers are using the Infinity package and up to now its quite stable. They don't receive a download speed of 160Mb/s but on a couple occasions, we have noticed download speeds reaching up to 70Mb/s with wired connections.

What is BT Network Services?

BT Network Services are networks that think. They are services to connect you to employees, customers, and the world.
BT Network Services customers
Dixons Carphone Group (DCG), Williams Martini Racing, Tesco, University of West Georgia