The solution's technical support is good.

They are "prime time," absolutely the best.

Technical support is 100%. It's the best I've worked with. I've worked with other vendors on other products and since I inherited the CA 1 product and the support that came along with CA 1, if I have any issues, questions, I use the Communities site that CA has put in place, along with their ticketing and support staff. I kind of use both. I use the communities, the other people who use the products, which is great. That's one of the best things that CA's done is set up user communities, so you don't just rely on support staff. You can actually rely on people who use the product.

Tech support is a 10 out of 10.

I haven't had to use them.

It's excellent.