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CA API Management Technical Support

Anonymous avatar x60
Director of Architecture at a healthcare company with 1,001-5,000 employees
Technical support are definitely extremely knowledgeable. However, we have faced some challenges where in our initial discussion we don't get a level 1 support. You want the guy with the most knowledge to be there right up front so it gradually takes 3 or 4 levels but the good things is our internal staff is coming up to speed on this but otherwise CA API Management have great knowledge, they built the product so they are very helpful. view full review »
A9455bba 4cb5 4ef4 acce 5931bbdc6da6 avatar?1448361674
IT Mobile/Web Solution Delivery Manager at a financial services firm with 1,001-5,000 employees
They've been responsive, but they're pricey. view full review »
828dcc73 29a1 4755 a840 dbe4869ec7ad avatar
VP Product Development at a financial services firm with 1,001-5,000 employees
The technical support has been good. They have dedicated technical support for us, we have dedicated account managers from CA, as well as specialists. It's great to have those kind of partnerships with CA. view full review »
Anonymous avatar x60
Sales Engineer at a tech services company with 51-200 employees
They are great, very helpful, and they make sure that you know that they are there to support you. They're responses and have always provided us with solutions. view full review »
Ebe4ea0a 4c76 49bd b0ca 93b4349b0942 avatar?1448916625
Manager - API Management at a insurance company with 1,001-5,000 employees
In general, I’d give them about a 7/10 or 8/10. They’re good – sometimes it can take a little while to get to the right person. They tend to come back to us with obvious suggestions, which we try before we call tech support. When we get to the right person we get an answer immediately. view full review »
Anonymous avatar x60
Manager, IT Security & IT Office of the CIO at a engineering company with 1,001-5,000 employees
I think they’ve got really sharp people. When there’s a serious problem, they’re quick to triage and get an authoritative person to respond quickly. view full review »
Anonymous avatar x60
IT Analyst at a retailer with 1,001-5,000 employees
No experience of technical support on API Management so far. However, if I may also add that the support team on it in terms of sales and product management from CA is excellent. view full review »
Anonymous avatar x60
VP, EIM Data Architect at a financial services firm with 1,001-5,000 employees
The online material is fantastic and the CA API Academy videos are excellent. view full review »
5948e08c 742b 4c3a 98b8 a2659abc0c64 avatar
Senior Consultant
8 out of ten. view full review »
Anonymous avatar x60
Lead Infrastructure Architect with 11-50 employees
CA has very good API Management support. They are very helpful. view full review »
45a340a9 3208 4109 a0aa aaca58bc3d30 avatar
Associate Vice President at a financial services firm with 10,001+ employees
Good. view full review »
Anonymous avatar x60
Practice Lead at a tech services company with 11-50 employees
I would give technical support a rating of 10/10. view full review »
Anonymous avatar x60
VP Of IT Development at a tech services company with 1-10 employees
The technical support is excellent and very timely. The engineers are extremely knowledgeable, not only in regards to the product, but also in terms of the protocols and standards that are used by the product. view full review »
12a4c621 1f47 423c 976b 766ab72a9738 avatar
OSS Enterprise Architect at a comms service provider with 1,001-5,000 employees
We have a few cases open. I'd say I'd give an average rating of around 7/10 for technical support. Some people have been very helpful and others not quite so. view full review »
F8551424 0a12 4dee bf3a e612320fc576 avatar
Integration Platform Manager at a comms service provider with 1,001-5,000 employees
We raised a couple of tickets which just went through the standard process and we got a really poor response. But then I contacted the account manager and we got an excellent response and service. In terms of the ultimate outcome and the service we receive now, I'd rate it really high, you know, 8 or 9 out of 10. But there's been one incident in particular which I would rate down at 2 or 3 out of 10. The way I feel now, I would rate it at an eight or a nine, mostly a nine. There was one incident which did not go through the account management team, which was not optimal. The one incident which I would rate very low was just a really unprofessional, incorrect response. As soon as the account manager saw it, he was very apologetic. He got it all sorted out, no problem. They know about it and our account guys know about it. I think the support team know about it. I don't really think it's worth bringing it up again. view full review »
Dc62037d 0fc7 49b2 ad55 5c44c25ae07e avatar
Sr. Systems Engineer at a hospitality company with 10,001+ employees
The technical support provided is the best. view full review »
Anonymous avatar x60
Application Integration Developer I at a financial services firm with 1,001-5,000 employees
I am very satisfied with the level of technical support. view full review »
Anonymous avatar x60
Architect at a tech company with 201-500 employees
The technical support is quite excellent. Support staff usually respond quickly and are helpful. view full review »
0bbe10ad 91c3 46bb a66e f639427b6e1a avatar
Manager, .Net And Mobile Applications Development at a energy/utilities company with 1,001-5,000 employees
The support that we've received has been fantastic. We've been able to talk to people everywhere from pre-sales, actual technical people, whenever we need it. Literally, the support team has been 100% behind us. We get stuck on something for a very, very short period of time before they're there to help us. They've been easy to contact, not only via the normal contact through the phone number, but even through emails, they're very, very responsive to us. view full review »
Anonymous avatar x60
Solution Architecture / Digital Architect at a financial services firm with 1,001-5,000 employees
Technical support is agile and responsive. view full review »
4e2fd7f3 8a4a 4922 97c7 2a95515fd424 avatar
Manager, Information Technology - Integration Technology Engineering at a financial services firm with 1,001-5,000 employees
I would say that the quality of technical support is moderate. It’s better than some, but not as good as others. view full review »
Anonymous avatar x60
Enterprise Solutions Architect at Logisticare
The support has been excellent for us. We had quite a bit of hand holding to get started as you’d expect with any new technology, especially in an organization like ours, which isn't on the leading edge. We have moved from behind center to the leading edge of technology, as we are using this tool set in the cloud. We are using it with open-source software. We are using virtual machines. There are lots of opportunity here to learn things, and they helped us every step of the way. view full review »
5be1b527 1de0 4380 8f94 474f0bbae2af avatar
Programmer Analyst at a healthcare company with 1,001-5,000 employees
We had API Management from when it was still Layer 7. Their people were certainly filling a lot of shoes because it was a smaller company at that point and you would see the eagerness for technical support to jump in, be hands on, and help you all the way through. Now, they try to push us towards the solutions and the consultants a little more. In a bigger organization, getting POs signed is not an easy process and when you want something that could take an hour or two hours to fix, now becomes a bigger hassle. view full review »
Anonymous avatar x60
API Champion at a tech services company with 501-1,000 employees
Technical support, including the communities, Twitter, and being able to reach somebody on the phone is phenomenal; it's a good working relationship. view full review »
F1dbb6fe 2a00 4c0a a381 343f02dac153 avatar
Infrastructure Middleware Manager at a health, wellness and fitness company with 1,001-5,000 employees
I have absolutely used technical support. They have been pretty good, especially when more complex issues are escalated. They've got some resources that do a wonderful job in helping us come to a resolution. view full review »
0b81bf2d 4732 499e b7be efcd5a4a97dd avatar
Lead Software Engineer at a health, wellness and fitness company with 501-1,000 employees
We have used technical support. We had a few bugs in the code, i.e., bugs in the product code for which we had to talk to CA central customer service; they were good and responsive. view full review »
Anonymous avatar x60
Enterprise Architect at a retailer with 1,001-5,000 employees
We have used the technical support and it is excellent. CA is accessible since they have dedicated resources. They provide access to the engineering team and their service is good. view full review »
Anonymous avatar x60
Head of Group Technology at a logistics company with 1,001-5,000 employees
We have not used any technical support. view full review »
5dd48c8b cb78 47a1 9e22 7ea0ab28fa48 avatar
Head of Digital at Banco Votorantim
We are using local support in Brazil to help us during some specific integration between platforms; but it's very, very specific cases. view full review »
Anonymous avatar x60
Leads System Engineer at a consultancy with 1,001-5,000 employees
I have only used technical support to consult about upgrades. They are very good. They always have answers when we have questions so it has worked out really well. view full review »
Anonymous avatar x60
Technical Consultant at a tech company with 501-1,000 employees
The level of technical support is good. view full review »
Aae3f261 7ac4 442a 912a a8a556328e2a avatar
Senior Java Developer/ Solution Architect at a financial services firm with 501-1,000 employees
I would rate technical support as satisfactory. view full review »
Ca1411a2 89a8 4473 82bf b58cd4796feb avatar
Vice President of API Management Division at a tech company with 51-200 employees
For most use cases, CA support is very responsive and they even have a group dedicated to making fast-paced product updates and customizations for customers with special needs, which is very unique among API solution providers. view full review »
Anonymous avatar x60
Sr Software XML Gateway Developer at a engineering company with 1,001-5,000 employees
I rate customer service and technical support 8/10. view full review »
64f824e6 ae93 42c6 bf47 f391253aae27 avatar
Sr. Manager - Technology Governance and Architecture at a tech services company with 1,001-5,000 employees
They’re pretty handy and they’re very knowledgeable folks from our experience perspective. In the initial days when we ventured into this product, they said we were in the learning aspects of it so we didn’t know all aspects of every feature and functionality. We did follow up many times. They were patient, they were trying to provide reasonable answers and guide us to the right path and where we could go to look for more information, so it was very helpful. view full review »
E329c2fd 85ed 4db6 aa47 0cb9023aa03b avatar
Sr. Manager - Delivery, Enterprise & Platform Architect at a tech services company with 1,001-5,000 employees
Technical support is really good. Their level 1 and level 2 support is really good. Sometimes when we try to add new features, when the team really gets stuck and we open the ticket, we usually get a response within a few hours. view full review »
2f938c9f 8871 4040 896f 0d2b9fd225d8 avatar?1457046955
Senior Consultant at a tech services company with 51-200 employees
Technical support provides good and fast responses. They help a lot when problems occur. By the way, the forum is also helpful for self-service. view full review »
17ffc863 d795 427a bf0e 631d64ed9685 avatar
Head of Sportsbook Delivery at Gala Coral Interactive
It's been very good as we need them, thankfully we haven't had much call to call them up, because it's been stable, but we call them up for platform upgrades, when we went from version 7 to 8 and 8 now through to 9. As we need assistance, we raise a ticket. They're very responsive, they're very thorough in what they come back to us with, so they've been a really good partner for us. view full review »
Anonymous avatar x60
Chief Engineer (R&D for VoIP, Networking and P2P) at a tech services company with 1,001-5,000 employees
We always consult with technical support. view full review »

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