CA APM Reviews

4.1 out of 5 stars
 (88)
Anonymous avatar x80
Real User
Senior Technology Officer at BMO Financial
Jan 14 2018

What is most valuable?

The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to... more»

How has it helped my organization?

Adding a layer with built-in some service level guarantees between the operations, development, and support, give us one of the key disciplines that this product has pushed us to evolve into. Previously, it was bunch of loosely built... more»

What needs improvement?

Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What... more»
F6bfa39d 7c41 494a 8ac8 ec4f0ea2a4f5 avatar
Real User
Senior Admin at Northwestern Mutual
Dec 31 2017

What is most valuable?

Some of the dynamic representation of the application layer. Some of the things that are starting to be interesting is being able to pull in and merge the infrastructure and application data. I am hopeful that it will work as intended.

How has it helped my organization?

In our organization, there is a bit of a learning curve of how to leverage the tool appropriately.

What needs improvement?

In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am... more»
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Anonymous avatar x80
Real User
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
Dec 14 2017

What is most valuable?

The ability to have anything we want scripted feeding in there, and to add to it fairly quickly. So if we do see something that we need to change or monitor, we need to add something, we're able to get those in pretty quickly. For example,... more»

How has it helped my organization?

The executive dashboard we created gives a lot of visibility out there, so from that standpoint if somebody sees something go red and they say, "Hey, what's going on?" we have to be on our toes. There's no working on something for a little... more»

What needs improvement?

The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would... more»
Eb0a7471 88f1 41b9 8bbd b78fe40f89fd avatar
Real User
Technical Service Owner for Monitoring at BCBS of NC
Jan 22 2018

What is most valuable?

The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe.

How has it helped my organization?

Currently, we are building a visibility dashboard which allows our level-1 and level-2 engineering teams to actually look at the events, and be able to designate which ones are critical, which are important. It alerts them. They are able to... more»

What needs improvement?

CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. The area where CA is... more»
Anonymous avatar x80
Real User
Application Monitoring Lead at a tech company with 1,001-5,000 employees

What is most valuable?

The ability to deep dive into the root cause of any given issue has always been the most valuable feature. JAVA and .NET applications are black boxes without any sort of monitoring. Being able to determine which component is causing the issue... more»

How has it helped my organization?

When there is an outage or performance issue, the on-call teams are called to a conference line where we can triage the issue. Before APM was used, these calls would require all areas of support, which include network, server team,... more»

What needs improvement?

One of the areas that I think needs improvement is the central management of the agents. I know that CA has started working toward this in its current releases with APM Command Center, but it still has a long way to go. One of the hardest... more»
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Articles

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Content and Community Manager
IT Central Station

User Assessments By Topic About CA APM

Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it from 10,000 feet, it's going to look like a blimp, but actually if I get into it, it's so nasty there. Without understanding that gap, no APM product can claim itself to be an APM product. The only drawback of this product that CA has, actually it was Wiley product they purchased and they started adding patches on top of the Wiley product to make it an APM dimensional product, but it is a sampling product. Essentially it means it samples one every 15 seconds. A lot of things happen in that 15 seconds especially when its financial transactions. If you miss one spike within that 15 seconds, that means you are looking data from a 1000 mile height, which might not look like a problem until you go and take closer look. The way the product itself is it allows you to identify a problem area but not exactly tell what the problem is. It is like you have a problem good. 15 years ago it would better to know that I have a problem and I have a problem in a specific area it works better. Now, the speed at which the technology and the customers are moving on, I need to exactly know what my problem is right then and there. That is a huge gap with CA APM. No predictability and pattern analysis is hugely dependent on the sampling. In today's financial world, your individual attention is your success path for your business growth. That means, the more I get a product that suits me exactly, that means I am unique. Even if I transfer two dollars, I am unique in my own nature as a customer. If I get mixed up with a bunch of other boats, folks who are doing one dollar $10 and I get my product customized to them, that means I'm not being individually identified as a market. The same goes with your application dynamics as well. If you are not able to do that individual identification of spikes and surges use cases, you are not looking at it very closely the way the market is actually driving you to look at it. Other than, that it is a huge relief. We had nothing before, so something is better than nothing.
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Over 7 Years of Experience in Enterprise/Network Management Tools (EMS), Systems, Network & Troubleshooting. Domain experience in providing solutions around IT infrastructure management using CA Technologies Enterprise Management Systems in terms of implementation, administration and... more>>
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Present work:- 1). I am 'Senior Consultant'​ @ GSS Pvt. ltd and working with Client in Banking sector, I am responsible for 'CA Technologies'​ tools like 'CA WILY'​,'CA Cloud Monitor/Watch Mouse'​,'CA Nimsoft'​, Pingdom, Zabbix. 2). I am supporting and managing different kind of clients in... more>>
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I am working as a Presales And Technical Consultant with More than 5 years of Total and relevant Experience in CA Tools Like CA APM, CA Netqos ADA, MTP,Performance Center, CA UIM(Formerly known as Nimsoft). Having good experience in EMS/NMS Tools deployment configuration and customization. I'm... more>>

What is CA APM?

CA Application Performance Management (CA APM) is the solution global brands trust to proactively identify and resolve performance and availability issues across physical, virtual, cloud, and mobile applications. Patent-pending analytics provides expertise in the form of guided assisted triage workflows for in-depth, root-cause diagnostics across development and production applications, simplifying and speeding the time it takes to find and fix issues.

CA APM scales to your organization’s needs and automatically correlates multiple sources of data to help you sort through the data and act decisively, helping to improve user experience and application performance.

Also known as
CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
CA APM customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip

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