CA APM Customer Service and Technical Support

SeniorTe4977
Senior Technology Officer at BMO Financial
Every customer is unique. Again to this market, it is that unique need, unique feature, unique necessity, or unique technology that brings forward your need to adopt your technologies or adopt your lifecycle to meet that need. With CA, if I throw out a solution, one pill does not work for everything, so you need to make that customization. You need to draw a line on what customization is, then what support is. Everything cannot be customization. I have a product that is unique to me, but I did really tinker it out, so you need to talk to me and understand what the tinkering is. It cannot be a customization request, it is a support. Drawing lines between customization and support, there are a few dialogues, a few dialogue lines that really need to happen along those lines. Otherwise, it is fairly good when we actually escalate. We have heard some nays back and forth, but it has been good. View full review »
Mahendra Shetty
Systems Engineer at a tech services company with 10,001+ employees
The technical support has performed very well. We receive good information in a very quick and polite manner. They have very good technical personnel and have been very happy with them. Sometimes. I contact them when CA APM introduces new things. View full review »
Manish A. Parikh
ESM Engineer at a tech company with 10,001+ employees
Customer Service: 4 out of 5 Technical Support: 4 out of 5 View full review »
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Shivakumar Gutte
Senior Manager at a tech services company with 10,001+ employees
When you submit a support ticket it will take them two to three days to reply. They told us they would resolve issues within 24 hours, but so far that has not happened. There have been times when we were doing performance testing, load testing, where it didn't capture the required information we were trying to monitor. We called the CA APM support team. They suggested we increase the RAM and restart the agents. That was the solution they gave us. View full review »
it_user334821
Technical Consultant at a tech services company with 51-200 employees
Customer Service: 9/10 Technical Support: 9/10 View full review »
Junaid Wahab
Systems Solution Analyst III at AmerisourceBergen
I generally only use tech support when the issue is beyond my knowledge. Otherwise, I use the communities. When I have used their support I've been satisfied; not 100 percent, but a lot. The problem is it takes time. I prefer to use a community because lots of experienced people are using the communities and they reply faster than CA support. View full review »
Anuranjan Kumar
Technical Consultant at Grid Infocom Pvt Ltd
Their support team is quite supportive and quick to respond. They communicated very well and their support was vastly experienced. View full review »
Alexandre JorgeFrança Gonçalves
IT Service Specialist at a financial services firm with 1,001-5,000 employees
I use technical support a lot. They've performed well. They always respond quickly and they are assertive. We have had a good experience with support. View full review »
Sahar Nir
Noc maneger with 11-50 employees
Their technical support is great. View full review »
Gyanesh Rahatekar
DevOps Manager at a energy/utilities company with 10,001+ employees
Compared to other tools, the technical support is not good. Other tools give support in real time, whereas CA will only reply 48 hours after I log a call. View full review »
Ravi Suvvari
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Customer Service: 4 stars out of 5. Technical Support: 3.5 stars out of 5 View full review »
Find out what your peers are saying about Broadcom, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: March 2020.
407,845 professionals have used our research since 2012.