CA APM Room for Improvement

Senior Technology Officer at BMO Financial
Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it from 10,000 feet, it's going to look like a blimp, but actually if I get into it, it's so nasty there. Without understanding that gap, no APM product can claim itself to be an APM product. The only drawback of this product that CA has, actually it was Wiley product they purchased and they started adding patches on top of the Wiley product to make it an APM dimensional product, but it is a sampling product. Essentially it means it samples one every 15 seconds. A lot of things happen in that 15 seconds especially when its financial transactions. If you miss one spike within that 15 seconds, that means you are looking data from a 1000 mile height, which might not look like a problem until you go and take closer look. The way the product itself is it allows you to identify a problem area but not exactly tell what the problem is. It is like you have a problem good. 15 years ago it would better to know that I have a problem and I have a problem in a specific area it works better. Now, the speed at which the technology and the customers are moving on, I need to exactly know what my problem is right then and there. That is a huge gap with CA APM. No predictability and pattern analysis is hugely dependent on the sampling. In today's financial world, your individual attention is your success path for your business growth. That means, the more I get a product that suits me exactly, that means I am unique. Even if I transfer two dollars, I am unique in my own nature as a customer. If I get mixed up with a bunch of other boats, folks who are doing one dollar $10 and I get my product customized to them, that means I'm not being individually identified as a market. The same goes with your application dynamics as well. If you are not able to do that individual identification of spikes and surges use cases, you are not looking at it very closely the way the market is actually driving you to look at it. Other than, that it is a huge relief. We had nothing before, so something is better than nothing. View full review »
Delbert Larsen
Senior Admin at Northwestern Mutual
In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am seeing in our neck of the woods, empowering developers to do what they want. If I can give the tools to the developer to self-serve, get them good documentation, and make it really easy for them to use, they will use it. The tool is not where it needs to be. I do not think a lot of the newer-aged, new-school developers that are coming out of school really know about how to leverage these products. Think about it. You are a computer science major, you just graduated, and a lot of these folks have been playing with some of the new tools in school. So, I think there is a miss for some of these people. Not that the products themselves could stand side-by-side with some of the new ones. There are just more opportunities and I think it is more about trying to get some of the developers empowered and I think this is probably the biggest opportunity for CA and the APM space. I am hopeful that our people in our organization will like the triage and dynamic mapping. APM has been good in the Java space, and less good in the everything else. So, Java has been like their bread and butter. .NET instrumentation of the browser timer, used to call it BRTM, I don't know what they call it now, but it is basically getting closer to what the experience is for using the website. It hasn't been that great for the .NET. It is good in Java. Now, I would like to see better stuff in the .NET layer, because that has been more important for our organization. Right now, I am playing with some of the node components, so I am hopeful that some of the newer, hotter, fancier languages that people are using will work right with the node stuff. The documentation is kind of so-so. We started playing with another product, which is New Relic, and their documentation is actually really good. It is very thoughtful, logically laid out. When you compare it to CA, I think there is an opportunity there. View full review »
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would like to see that improved because, although it's not a major problem, we feel like it should run faster. View full review »
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Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved. Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort. View full review »
Mahendra Shetty
Systems Engineer at a tech services company with 10,001+ employees
Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM. As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable. I know that this is something that they are looking to do in the future, but I am not sure how with the current solution. View full review »
Performance Engineer at Lowe's Companies
My production environment is still way back in the versions. I am only trying a sandbox of the newer technology. I have not yet exploited what it can or cannot do to the fullest. However, I am going to upgrade everything to the latest version level by the end of the year. Hopefully, next year when I have to come back to CA World, I will be able to tell you more about what I would like to see, if anything. I would rate it as a nine out of 10. The reason why I am not going to 10 is documentation needs to be centralized. I keep saying this. It is all over the map. It is not easy to navigate to get documentation on CA APM. If it is all centralized, it would be a lot easier. View full review »
Solution Engineer at a tech company with 501-1,000 employees
I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic. Getting that agent deployment simplified would be an amazing thing. The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first. View full review »
Shivakumar Gutte
Senior Manager at a tech services company with 10,001+ employees
A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory. View full review »
Technical Advisor at a healthcare company with 1,001-5,000 employees
Client-side JavaScript monitoring, so we can have that end-to-end from the client all the way back to our host areas. View full review »
Manish A. Parikh
ESM Engineer at a tech company with 10,001+ employees
User Experience is a BIG one. Integration of all of APM components into one swift deployment. View full review »
Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
The ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually. If there is a way when we deploy the agent it can automatically figure out how the application is set up, so we do not have to manually create everything, it would save a lot of time. It needs to be more intuitive. View full review »
IT Leader at a financial services firm with 10,001+ employees
Release new features, but in an intelligent way. We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that. There is a lot of artificial intelligence, for example, in cars, and other things. These technological advances has not been translated to the monitoring tool yet. We would like something like AI in monitoring tools. There is a lot of information to correlate and useful information to obtain about what is happening in the company's systems. View full review »
Technical Consultant at a tech services company with 51-200 employees
Automatic report generation needs work. View full review »
Manager Systems Application at a manufacturing company with 10,001+ employees
One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful. View full review »
Tomás Krejcík
ICT Consultant, Experienced Manager at a tech services company with 1-10 employees
The product fits its functions. The presentation layer is nice for me. However, what I would like to improve is its integrations with the dashboarding of other CA products. View full review »
Jaideep Singh Sra
Consultant at a tech vendor with 1,001-5,000 employees
Based on my experience with the product, I found two areas which can be improved on in future. Firstly, the APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors. Secondly, the CA documentation/Knowledge Articles on the product can be improved. View full review »
Junaid Wahab
Systems Solution Analyst III at AmerisourceBergen
It could be faster. For example, when we are upgrading the product, it takes a lot of time and there are a lot of things we have to do manually. If it is automated it would be really helpfull. View full review »
Senior Enterprise Engineer at a financial services firm with 10,001+ employees
There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents. I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely. The interface is getting a little old, but the functionality is a major deal to me. View full review »
Till Gloger
Project Lead for Monitoring
* Integration of third-party content into app maps (e.g. data coming from beats/elastic platform). * Support of new application server technologies, time to adopt new versions of them. * Dashboarding capabilities (as with all other vendors). * Application architecture of the central Enterprise Manager should be developed into a cloud native architecture. * Mitigation of SPOF – PostgreSQL database, behind Team Center. View full review »
Senior Developer at a tech vendor with 10,001+ employees
It should be easier to install or set everything up. I think that they are trying to add the artificial intelligence to the triage, so we are waiting for that. View full review »
Anuranjan Kumar
Technical Consultant at a tech vendor with 501-1,000 employees
CEM needs to be simplified, because it causes too many interruptions in our daily work. View full review »
Server Engineer at a consultancy with 10,001+ employees
I think the new version of APM is going to a new dimension. It really covers the cloud platform. They covered up and they abstracted the layers of the infrastructure and they're giving it an analytics tool as well. Instead of just putting monitoring in place, they are coming up with an analytics solution as well. If they can come up with a use case of machine learning and artificial intelligence it would be even more useful. View full review »
Emad Fadel
General Manager Help Desk
There are some issues, including required additional features. But we're not prepared to list them here. View full review »
Alexandre JorgeFrança Gonçalves
IT Service Specialist at a financial services firm with 1,001-5,000 employees
I would like for them to develop a feature that controls .net agents remotely. It would be very useful and we don't have this feature now. They need to improve the crossing over of data from large files and they should use LUNIX heavily. There's room for improvement there. View full review »
Sahar Nir
Noc maneger with 11-50 employees
I would like to see intelligence, deep intelligence or deep analytics. View full review »
Specialist Operations(Windows) at a tech services company with 10,001+ employees
Tool is so complex to understand. View full review »
IT Senior Manager Online Services at Produban
It does not help prioritize application performance issues at the moment, but the application and the product are working well. I would like to see a mobile application for the dashboard or the performance. View full review »
Solution Architect at Wipro Technologies
Custom dashboards. View full review »
Sr. Project Manager at a financial services firm with 1,001-5,000 employees
We are using an old version of the product and I see a lot of improvements in the new release: better interface, and the ability to run predictive analytics. View full review »
General Manager Sales at a tech services company with 201-500 employees
Applicare should open diagnostic features for PHP, Rails, and .Net-based applications. View full review »
Gyanesh Rahatekar
DevOps Manager at a energy/utilities company with 10,001+ employees
Compared to other tools, it's not good. First, there is no auto flow diagram. Second, the alert mechanism is not as good when compared to other tools. Third, there are many different folders, such as front end, back end, and BB queries, but it's very critical to centralize all the business connections. Fourth, there is an issue relative to the build all view. View full review »
Ravi Suvvari
Performance and Fault-tolerance Architect with 1,001-5,000 employees
The installation could be improved. Also, they need to concentrate more on the cloud for cloud monitoring. View full review »
Anuranjan Kumar
Technical Consultant at a tech vendor with 501-1,000 employees
Application performance in terms of transactions is a bit slow and could be quicker. View full review »
Enes Koc
Senior Specialist at a tech services company with 1,001-5,000 employees
* Root cause detection * Easy installation and configuration * It should facilitate real user monitoring to see what your users are experiencing in real time. View full review »
Daehyun Kim
User with 501-1,000 employees
* System incident analysis * Performance monitoring View full review »
Find out what your peers are saying about CA Technologies, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: September 2019.
366,090 professionals have used our research since 2012.
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