Broadcom DX Application Performance Management Room for Improvement

aush.111 - PeerSpot reviewer
Engineer at Ooredoo Qatar

This solution still relies on inbuilt configuration. For example, I'm pretty much impressed with Dynatrace POC, where we deploy the agent with a simple click, click, click, and then that's it. And we did not build any alerts or anything. We just started getting the alerts, warnings, and everything on its own system, understood what the benchmark is and what is the threshold, and it started giving you the warnings and the caution alerts, the danger alerts. 

So we expect something like that should be there in Broadcom at the level. But, instead, it expects us to configure. So that is what is missing there.

Even if the server CPU usage is 95%t, it doesn't harm you. It doesn't send you any alerts. We think the system is normal. So it's not normal. So this is what they should think and send you AI/ML-related alarms on their own.

In future releases, I would like to see more AI and ML capabilities, which are kind of missing. 

Another area of improvement is its infrastructure monitoring perspective. For example, they are still using UIM, which is a good tool. But for APM, they have come to DXP. However, in terms of UIM, the unified infrastructure management, there is no DXP version or AIML version of it. So they should try to find an updated version of it so that it is not competing with the rest of the solution.

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Gyanesh Rahatekar - PeerSpot reviewer
Back office at Reliance Industries Ltd

The area of improvement is related to the areas of application onboarding and instrumentation, where the product has certain shortcomings. Broadcom needs to work on application instrumentation and the onboarding-related part. With the tool, there is a very lengthy process to do the onboarding of an application.

I don't know which version of the tool is currently running in the market. I use a very old version of the product, and I don't know what kind of features Broadcom has made available in the current release of the tool.

If technical support related to the product is improved, considering what kind of product has been provided to users to ensure that the product is supported in an environment, then it would be great. Suppose there is a Java application in an environment, and it may be related to Java 5, Java 6, Java 7, or Java 8, and a user receives no technical specification related to what kind of version the application supports, including Java JDK 11 and Java JDK 17, it poses a challenge. The product does not provide details about which version of Java is supported, meaning such information related to the product is unavailable. The product's technical support is an area with certain shortcomings, where improvements are required. The technical support of the product is an area with certain shortcomings, where improvements are required. The aforementioned scenario is not just related to Java but also to all the application languages.

The tool is required to build correct documentation related to its product and versions, explaining what kind of version is supported related to their onboarded applications, and it is not just related to Java but also to Python, .NET, Python.js, and PHP.


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Marco Aurelio - PeerSpot reviewer
IT infrastructure Analyst at Banestes

There are several areas that could be improved in Broadcom DX Application Performance Management. One of the main areas is user experience monitoring, which is currently not available. Additionally, they need to develop a solution that is compatible with OpenShift 4, as their current solution only works when an agent is installed within the image, which is not possible in OpenShift 4 as it removes the agent. 

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Buyer's Guide
Broadcom DX Application Performance Management
March 2024
Learn what your peers think about Broadcom DX Application Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
DL
Senior Admin at Northwestern Mutual

In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am seeing in our neck of the woods, empowering developers to do what they want. If I can give the tools to the developer to self-serve, get them good documentation, and make it really easy for them to use, they will use it.

The tool is not where it needs to be. I do not think a lot of the newer-aged, new-school developers that are coming out of school really know about how to leverage these products. Think about it. You are a computer science major, you just graduated, and a lot of these folks have been playing with some of the new tools in school. So, I think there is a miss for some of these people. Not that the products themselves could stand side-by-side with some of the new ones. There are just more opportunities and I think it is more about trying to get some of the developers empowered and I think this is probably the biggest opportunity for CA and the APM space.

I am hopeful that our people in our organization will like the triage and dynamic mapping. 

APM has been good in the Java space, and less good in the everything else. So, Java has been like their bread and butter. .NET instrumentation of the browser timer, used to call it BRTM, I don't know what they call it now, but it is basically getting closer to what the experience is for using the website. It hasn't been that great for the .NET. It is good in Java. Now, I would like to see better stuff in the .NET layer, because that has been more important for our organization. Right now, I am playing with some of the node components, so I am hopeful that some of the newer, hotter, fancier languages that people are using will work right with the node stuff. 

The documentation is kind of so-so. We started playing with another product, which is New Relic, and their documentation is actually really good. It is very thoughtful, logically laid out. When you compare it to CA, I think there is an opportunity there.

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RH
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

The main improvement areas for all three tools in CA APM are licensing, licensing and support. CA APM Introscope agents are licensed by CPU count which is fine for 1995, but in 2016 CPU is a less applicable measure for modern virtual and cloud hosting environments – not to mention MF IFLs used instead of CPU for zLinux.

CA APM licensing for CEM is tied to Agent licenses, and this prevented my team from leveraging it separately for broader benefit. The rationale from CA was that CEM was most valuable when integrated with Introscope, which is true. However, CEM has value on its own and could have justified additional spend on agents if we were allowed to configure it to capacity and use it broadly even where no agents were deployed.

ADA is not truly integrated with CA APM suite, and there should be both real-time data feeding from Collectors into APM consoles (not CAPC) & historical data from all APM tools in a single reporting repository (not separate DBs).

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JW
Systems Solution Analyst III at AmerisourceBergen

It could be faster. For example, when we are upgrading the product, it takes a lot of time and there are a lot of things we have to do manually. If it is automated it would be really helpfull.

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it_user350181 - PeerSpot reviewer
Principle Technical Specialist, Monitoring at a leisure / travel company with 1,001-5,000 employees

It's not as agile in keeping up with the direction that CA is pushing it. They're trying, but it's still two or three years behind the curve.

We're really looking at being able to deploy it, say, in the cloud. We'd like it to have automated deployment, self-instrumentation, and a self-generating dashboard.

There are a bunch of workarounds, but after a while, you're just applying Band-Aids to the platform.

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AM
Senior Technology Officer at BMO Financial

Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it from 10,000 feet, it's going to look like a blimp, but actually if I get into it, it's so nasty there. Without understanding that gap, no APM product can claim itself to be an APM product.

The only drawback of this product that CA has, actually it was Wiley product they purchased and they started adding patches on top of the Wiley product to make it an APM dimensional product, but it is a sampling product. Essentially it means it samples one every 15 seconds. A lot of things happen in that 15 seconds especially when its financial transactions. If you miss one spike within that 15 seconds, that means you are looking data from a 1000 mile height, which might not look like a problem until you go and take closer look.

The way the product itself is it allows you to identify a problem area but not exactly tell what the problem is. It is like you have a problem good. 15 years ago it would better to know that I have a problem and I have a problem in a specific area it works better. Now, the speed at which the technology and the customers are moving on, I need to exactly know what my problem is right then and there. That is a huge gap with CA APM.

No predictability and pattern analysis is hugely dependent on the sampling. In today's financial world, your individual attention is your success path for your business growth. That means, the more I get a product that suits me exactly, that means I am unique. Even if I transfer two dollars, I am unique in my own nature as a customer. If I get mixed up with a bunch of other boats, folks who are doing one dollar $10 and I get my product customized to them, that means I'm not being individually identified as a market. The same goes with your application dynamics as well.

If you are not able to do that individual identification of spikes and surges use cases, you are not looking at it very closely the way the market is actually driving you to look at it. Other than, that it is a huge relief. We had nothing before, so something is better than nothing.

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it_user349344 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees

It is a technology with a lot of things going on. We'd like some use cases to help us configure APM for dashboards and reporting.

Migrations from one version to the next are always a battle and we have to involve architects and other consultants to help us with upgrades, which is expensive.

It’s enabling technology, so we shouldn’t be spending so much time and resources managing the application.

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it_user393717 - PeerSpot reviewer
Computer Technician at a tech services company with 10,001+ employees

Currently, we have in our park 600 servers monitored with the APM, and we have on average 2000 applications still to be included in the monitoring. As our environment is very large and we support all of them with a team of about 20 people, we cannot verify all the logs looking for these errors. So, we set up rules in APM to warn us when the application starts to present errors, and we already interact directly with the development team to handle these errors. This is also true for the average response time. The tracers use the same ones when a more in-depth investigation of the problem is necessary to discover the exact point of the problems that we are investigating.

The creation of a report is an area with room for improvement.

The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V. I cannot change the font, color, size, bold or any text I put in the report, I cannot change the page size among other things.

We have vital information in the tool that we cannot extract as topology changes, application topology design, type-separated error relationship, and so on.

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SD
APM consultant at Tech Mahindra Limited

The occurrence of CPU spikes and memory issues is an area for improvement in Broadcom DX Application Performance Management. To avoid these, we turn on the conservation settings, but it would be best if Broadcom can rectify those issues.

The period of time that passes before they fix issues should be shortened. They should not wait for the next release to fix issues raised by their users.

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HW
Technical Service Owner for Monitoring at BCBS of NC

CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. 

The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved.

Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort.

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BH
Manager Systems Application at a manufacturing company with 10,001+ employees

One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful.

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it_user572895 - PeerSpot reviewer
Manager at a financial services firm with 10,001+ employees

Looking forward to the growth and maturity. We're looking to standardize, reduce the number of tools and collapse them into one. I think that CA's been listening to the customers and have been moving to that direction.

Looking forward to another journey.

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it_user558288 - PeerSpot reviewer
Service / Resource Manager of Desktop Engineering at a financial services firm with 1,001-5,000 employees

There are a lot of improvements to be done. One particular area is in the area of automation. That's a big thing for me.

  • In my personal opinion, it's a bit of a weak point. I believe that they know that, and that they're working towards it. I would love to see that. I think they are heading down the right road. It’s a sound product.
  • In APM, in triage, it's all about time and less effort. If an outage bridge or a severity breaks out, I want less people on the phone. I want a small group of individuals. I don't want every head of department on that bridge for hours on end. There are a whole lot of ways. That's a soft cost; but it's a cost: absolutely.
  • I want to see more automation out of these products, especially in identity management. As we virtualize, and as we become more mobile, I want identity management to seamlessly move with the user and applications and systems. That's a hard nut to crack.

I have very high expectations for these tools. If it takes me more than a matter of minutes to identify a problem, it's not good enough. There's still a lot of growing to do. A lot of it is internal growth, too. It’s not just CA. It's not their fault; but our own company needs to adopt certain practices and change our ways. We need to be more open too, I guess, with more internal collaboration to use the tool to its full potential.

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SF
Applications Engineer at a financial services firm with 1,001-5,000 employees

What comes to mind when you speak of a room for improvement in Broadcom DX Application Performance Management is the infrastructure agent, but my company doesn't use it, so I can't say if it's really a problem or not, but it could be the container support or cloud support that could be improved in the solution.

An additional feature I'd like to see in the next release of Broadcom DX Application Performance Management is for it to have one agent for cloud and one agent for legacy, with all features included.

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aush.111 - PeerSpot reviewer
Engineer at Ooredoo Qatar

It doesn't have a proper database, and the configuration is very difficult.

Broadcom APM has two solutions. One is the infrastructure monitoring and the other is the application monitoring.

The infrastructure monitoring is not very user-friendly. When it migrates the application APM tool, the configuration it's on an individual basis. There is no template that you can apply to all of the related servers or applications. You have to configure one by one and set the thresholds, set the periods, and the monitoring times. Everything needs to be configured manually, which is pretty bad, it's not good.

The main feature that I am expecting to be included in this solution is the template for the configuration. Also, the UAM tool should be more user-friendly. 

They should have the proper database setup where we can change the values on the backend. We don't have that option, it is mostly XML-based data files that can't be read.

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it_user599025 - PeerSpot reviewer
Sr Infrastructure Engineer Cloud Automation & Tools at a insurance company with 10,001+ employees

We haven't implemented the latest released version yet but I do believe there's a lot of improvement needed.

There's a lot of room for improvement in administration which I believe CA APM is slowly getting there, with their Agent Command Center. However, the interface and management of the entire APM infrastructure should exist via GUI.

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it_user205176 - PeerSpot reviewer
Lead CA Wily Engineer at a financial services firm with 1,001-5,000 employees

Dynamic instrumentation, at the moment, I think it is a bit clunky to use and it should be available outside the transaction tracer. It can only be enabled during a transaction trace session. Ideally it would be nicer if this could be done via the Investigator view, and the available options are shown with a right click. That way they could be done without having to invoke a transaction trace session.

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MP
ESM Engineer at a tech company with 10,001+ employees

User Experience is a BIG one. Integration of all of APM components into one swift deployment. Can't emphasis the above two more.

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it_user778545 - PeerSpot reviewer
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees

The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would like to see that improved because, although it's not a major problem, we feel like it should run faster.

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AM
Enterprise Architecture Leader with 5,001-10,000 employees

Some of the reporting features. we are running maybe two versions behind, so we haven't explored the reporting functionality.

I believe the latest version of APM 105, there is a reporting capability, which we would like to leverage when we do the upgrade.

But I think that was something which was missing. Right now, if I need to run some reports, I need to run some manual queries, which is very time consuming.

Hopefully in the later releases, which is out there, we can explore the reporting functionality. There are some features that I would have like to see, which are not there in the current version.

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MP
ESM Engineer at a tech company with 10,001+ employees

I think my biggest feedback from a negative perspective would be the presentation layer, which I think they're already working towards. The user interface, that presentation layer, I think that's already coming in the next few iterations, so I'm looking forward to that. That has been a big challenge for them.

Then also there's a lot of integration right now from within, which will be very helpful also. Mainly, on the customer experience manager side, it would be great if they could integrate that into the existing user interface.

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it_user412728 - PeerSpot reviewer
Tech & App Mgmt Project Lead at a tech services company with 10,001+ employees

I would like the ability to see a full end-to-end path of a transaction. I know the next version will be getting closer to that. I’d also like to see it get to the root cause of the issue faster.

Some of the visual aspects of the current version and reporting need to be improved. I know that you are fixing all this. It's a little harder to do some of this because I know so many of the things that are coming up.

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it_user778791 - PeerSpot reviewer
Performance Engineer at Lowe's Companies

My production environment is still way back in the versions. I am only trying a sandbox of the newer technology. I have not yet exploited what it can or cannot do to the fullest. 

However, I am going to upgrade everything to the latest version level by the end of the year. Hopefully, next year when I have to come back to CA World, I will be able to tell you more about what I would like to see, if anything.

I would rate it as a nine out of 10. The reason why I am not going to 10 is documentation needs to be centralized. I keep saying this. It is all over the map. It is not easy to navigate to get documentation on CA APM. If it is all centralized, it would be a lot easier. 

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it_user402615 - PeerSpot reviewer
Sr. Software Systems Enginee at a insurance company with 1,001-5,000 employees

There needs to be more ability to report on the performance of the applications, so you could easily have a report run and give you all your performance stats for an application at the end of the month, or week, or after a release. This currently is not easily done, and you can’t schedule it.

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it_user401178 - PeerSpot reviewer
Principle Systems Engineer at a insurance company with 1,001-5,000 employees

Continued improvements with the integration of the URL and the ability to use AWS would be great. Understand that it may at first potentially break your application, but it might just be a case that maybe it's just poorly written and it's not Interscope that's the issue.

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it_user1415085 - PeerSpot reviewer
Monitoring Tools Teamlead at a financial services firm with 10,001+ employees

They can make it easier to configure. 

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SG
Senior Manager at a tech services company with 10,001+ employees

A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory.

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Gyanesh Rahatekar - PeerSpot reviewer
Back office at Reliance Industries Ltd

Compared to other tools, it's not good. 

First, there is no auto flow diagram. Second, the alert mechanism is not as good when compared to other tools. Third, there are many different folders, such as front end, back end, and BB queries, but it's very critical to centralize all the business connections. Fourth, there is an issue relative to the build all view. 

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it_user411417 - PeerSpot reviewer
Manager Information Technology at a consumer goods company with 1,001-5,000 employees

CA has very recently upgraded its “Browser Response Time Monitoring”, as it was previously known. CA has been listening to its customer requirements, and the Digital Experience Collector is a positive step forward.

Unfortunately, my application is Java version 6, and CA has removed support for Java 6 starting with CA APM, Version 10.5, where the Digital Experience Collector is available.

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it_user296508 - PeerSpot reviewer
Principal Consultant at a comms service provider with 10,001+ employees

User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical.

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SC
IT Leader at a financial services firm with 10,001+ employees

Release new features, but in an intelligent way. We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that. There is a lot of artificial intelligence, for example, in cars, and other things. These technological advances has not been translated to the monitoring tool yet. We would like something like AI in monitoring tools. There is a lot of information to correlate and useful information to obtain about what is happening in the company's systems.

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it_user546207 - PeerSpot reviewer
Senior Technical Specialist at a financial services firm with 10,001+ employees

Deep dive analysis and performance need improvement. Introscope scalability performance lags behind for our team, which looks after 3,000 JVMs and millions of metrics.

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Steven Palondongan - PeerSpot reviewer
Consultant Development Program at Astra Graphia Information Technology

Broadcom DX Application Performance Management could improve its supportability to the current technologies and the end-to-end correlation feature should be done automatically without custom configurations. Additionally, there should not be any configuration changes to the client-side when deploying the solution.

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MS
Systems Engineer at a tech services company with 10,001+ employees

Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features and more user-friendly products than CA APM.

As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable. I know that this is something that they are looking to do in the future, but I am not sure how with the current solution.

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SN
Noc maneger with 11-50 employees

I would like to see intelligence, deep intelligence or deep analytics.

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it_user572913 - PeerSpot reviewer
Principal Analyst at a comms service provider with 1,001-5,000 employees

I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product.

Also, scaling it, the data nodes writing automatically would be a very nice feature.

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it_user594660 - PeerSpot reviewer
IT Technical Integrator Level Iv at a financial services firm with 10,001+ employees

While calculators are present, they don’t support the ability to create a custom calculation on a metric. To do this, a custom JavaScript calculator must be built.

The dashboard functionality is what one might expect from the early 2000s. The dashboard tools need a significant update in terms of the widgets that are available, usability, and ability to modify how data points are labeled.

The custom report functionality also needs to be updated with the ability to apply different widgets, rather than just a line graph, and the ability to modify how data points are labeled.

The capability to execute a shell command on an alert condition is present. However, the implementation makes it difficult to find potential use cases. In our environment, it’s unfortunately something we are unable to make use of, at least directly. In short, CA APM is not a tool I would recommend for implementation of self-healing. However, it can be used to automatically advertise that a condition under which self-healing should be kicked off exists.

.NET agents are not at par with Java agents and there is a gap that needs to be closed.

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it_user558354 - PeerSpot reviewer
Vice President, CTO Office - Global Enterprise Tools and Automation Lead at a insurance company with 10,001+ employees

We have pretty much every tool we need. What I need for this tool to be able to demonstrate is that it totally surpasses the competition.

My partners are not just concerned about the back end of the system, they're are concerned about the users and what is happening to them. The user experience is everything. And it’s not fully baked into the equation. We are potentially going to buy a different product.

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it_user393717 - PeerSpot reviewer
Computer Technician at a tech services company with 10,001+ employees
  • Report
  • Management module
  • Dashboards
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it_user217221 - PeerSpot reviewer
Service Lead with 1,001-5,000 employees

The APM tools themselves work well within their respective silo's, but they need to work better in an integrated manner to give the end to end view of any business service.

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it_user174708 - PeerSpot reviewer
Security Consultant at a consultancy with 51-200 employees

Integration with other applications and easier log management via automated procedures. Also needs an easier way to be able to segregate app admin duties.

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AJ
CEO at Pio Pet d.o.o.

DX APM has a space for improvement in covering more technologies. I.e. monitoring of PHP should be solved in a more quality way. 

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it_user778833 - PeerSpot reviewer
Senior Enterprise Engineer at a financial services firm with 10,001+ employees

There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents.

I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely.

The interface is getting a little old, but the functionality is a major deal to me.

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it_user378384 - PeerSpot reviewer
Solution Architect EMS Practice at a tech services company with 10,001+ employees

CA APM currently only supports Java- and .NET-based applications. Pega application metrics should be included in CA APM. It should also support non-Java and non-.NET applications, such as SAP, etc.

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it_user409089 - PeerSpot reviewer
Application Monitoring Lead at a tech company with 10,001+ employees

One of the areas that I think needs improvement is the central management of the agents. I know that CA has started working toward this in its current releases with APM Command Center, but it still has a long way to go. One of the hardest things about the upgrades is upgrading all of the agents.

Another thing that is difficult is when you need to make a configuration change to a set of properties, it has to be done manually.

I believe all these things are on the future road map of the product, but right now they are a major hurdle for us.

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it_user778608 - PeerSpot reviewer
Server Engineer at a consultancy with 10,001+ employees

I think the new version of APM is going to a new dimension. It really covers the cloud platform. They covered up and they abstracted the layers of the infrastructure and they're giving it an analytics tool as well. Instead of just putting monitoring in place, they are coming up with an analytics solution as well.

If they can come up with a use case of machine learning and artificial intelligence it would be even more useful.

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it_user424428 - PeerSpot reviewer
Team Lead Global Service Monitoring at a tech services company with 501-1,000 employees

I have a hard time upgrading CA APM. When I upgrade from one version to another, everything must be done manually. If CA either had or let user create a tool to help with the upgrades, that would be a great improvement, specifically with something like a net command or automatic update.

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it_user472566 - PeerSpot reviewer
Infrastructure and Support Analyst at Suramericana

Standalone workstation interface is most of the time slow. The licensing model and the prices are above the average.

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it_user305787 - PeerSpot reviewer
Tech Specialist at a financial services firm with 10,001+ employees

The biggest area of improvement of APM is with the GUIs. Many of them are quite clunky and dated. For example, there is the thin client which doesn’t have all functionality, and then there's the thick client which has three different modes -- investigator window, management module window, and console window.

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it_user383772 - PeerSpot reviewer
Software Reliability Manager at Orange

The product displays some graphics and sometimes we want to have some different metrics in the same graphic but it doesn't display in the same scale, so it's quite complicated to see the metrics. If the product would be able to manage a double scale, it would be perfect.

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it_user46185 - PeerSpot reviewer
Lead Internet Engineer at a financial services firm with 1,001-5,000 employees

It's a very manual process, I believe, in the current version that we're using, which is 9.5. So you have to spend a lot of time analyzing the metrics to determine what thresholds you want alerts on. For example, you want response time for an application. You have to baseline that response time and then develop your systems around those. Sometimes the baselining is more difficult because you have an expectation of a response time to be slower during some periods of times than others, and you don't want to set off false alarms. So it would be great if that process did not have to be done manually.

There's a lot of improvements that could be made. I think the newer versions that are coming out go a long way towards that. Back to the baselining thing, there's a lot of automated baselines now, and they provide differential analysis of whether or not something's going wrong as compared to how it normally should be running.

Also, it could use better views into the system, of a transaction flowing through the system.

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it_user100344 - PeerSpot reviewer
Sr. Analyst at a retailer with 1,001-5,000 employees
EK
Senior Engineer at Garanti Teknoloji
  • Root cause detection
  • Easy installation and configuration
  • It should facilitate real user monitoring to see what your users are experiencing in real time.
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OG
Solution Engineer at a tech company with 501-1,000 employees

I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic. 

Getting that agent deployment simplified would be an amazing thing. The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first.

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it_user147561 - PeerSpot reviewer
Solutions Architect at a comms service provider with 501-1,000 employees

Linking the business transactions back to the backend systems, in other words properly following and mapping the business transaction through the entire backend environment (Webserver -> Application Server -> SOA -> Database -> User).

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LG
Big Data Architect en Seguros SURA at a insurance company with 1,001-5,000 employees

I'd like to see more integration between all the tools. You have APM, you have different management and other tools. Each tool works well by itself, but if we are talking about a suite, maybe those tools need to work well together.

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it_user349068 - PeerSpot reviewer
Sr. Project Manager at a financial services firm with 1,001-5,000 employees

We are using an old version of the product and I see a lot of improvements in the new release: better interface, and the ability to run predictive analytics.

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it_user685344 - PeerSpot reviewer
Principal Developer at a tech services company with 10,001+ employees

Data organization and creation of those dashboards. These seem to be getting better in the newer versions. Also, distribution and version control.

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it_user685377 - PeerSpot reviewer
Technical Delivery - Core Systems with 10,001+ employees

I don’t believe that there are many improvements from the product point of view, as the future upgrades which are coming will solve many of our issues.

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it_user558228 - PeerSpot reviewer
Software Developer / Technical Lead at a financial services firm with 1,001-5,000 employees

I'd like to see the REST APIs, and specifically, refined. I believe that is one of the newer things that has been polished with the 10.5 release that's coming out. I look forward to that.

Other than that, I'd like to see more integration between nodes. For example, if there's a problem that arises in one server, I want to be able to drill down into it and have it automatically jump over to the next node and to see the continuation of the issue.

I have not rated it higher because I’d like more integration and more bells and whistles.

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it_user558387 - PeerSpot reviewer
Director of Technical Projects, Client Services, FIS at FIS

One of things that I've noticed is that in the desktop product there are some features that are really nice that are not available in APM WebView. I know that there's a concerted effort to make sure that everything will be included in the WebView portion of that, but it’s not there yet. I actually spend most of my time using Introscope, because of those features that are really useful to me personally.

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OG
Solution Engineer at a tech company with 501-1,000 employees

I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents.

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it_user394263 - PeerSpot reviewer
Sr. Manager, Infrastructure Capability at a comms service provider with 5,001-10,000 employees

The documentation on customizing instrumentation of methods and classes (derivative files) could be improved, as well as some of the documentation interfacing into other APM products (ADA, CEM, ABA).

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SK
Product Manager at a healthcare company with 10,001+ employees

The AI/ML is still not quite giving the right results, the right root cause analysis. That needs to be improved. They claim that they give the root cause analysis in the exact right percentage, however, we find that usually whatever the root cause analysis it shows actually isn't the actual root cause. Therefore we've found that the AI/ML is actually not working properly. That needs to be improved a lot.

If I'm getting not the right root cause analysis, then definitively I have to go back and verify the different monitoring solutions to look for the root cause, which takes time.

The stability could be more reliable.

It would be ideal if correlations had their own dashboard. It would help to minimize the time gaps we create when we have to individually go back to check all the monitoring data points.

The pricing is high. We aren't getting the value we imagined out of the product.

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it_user1290405 - PeerSpot reviewer
Systems Consultant at a insurance company with 1,001-5,000 employees

With respect to SQL monitoring, it would be nice to have a little more information because it doesn't provide the full statement all of the time. If it's really long then it only provides part of it.

It would be nice if the parameters that were used could be reported, as currently, it doesn't.

Having it monitor more of the environment would be helpful because we use applications such as Mule and Informatica, aside from the JVMs.

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AK
Technical Consultant at Grid Infocom Pvt Ltd

CEM needs to be simplified, because it causes too many interruptions in our daily work.

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it_user779271 - PeerSpot reviewer
Technical Advisor at a healthcare company with 1,001-5,000 employees

Client-side JavaScript monitoring, so we can have that end-to-end from the client all the way back to our host areas.

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it_user778917 - PeerSpot reviewer
Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees

The ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually. If there is a way when we deploy the agent it can automatically figure out how the application is set up, so we do not have to manually create everything, it would save a lot of time. It needs to be more intuitive.

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it_user574353 - PeerSpot reviewer
Assistant Manager - IT Networking at a financial services firm with 501-1,000 employees

Out-of-the-box report templates need to be incorporated. Agent performance reports and transaction statistics report need to be incorporated. Agent performance reports will help us to monitor agent communication and availability. Transaction statistics will help us to monitor what are the transactions flowing into the system.

LDAP and EEM integration should be simplified like in other CA Solutions.

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it_user558219 - PeerSpot reviewer
Technical Advisor at a logistics company with 10,001+ employees

The GUI feels sort of archaic. It doesn't have a modern look and feel to it.

I'm looking forward to some of the stuff on the new version that automatically maps the topology. We're just getting started with the tool in my group, so we're not actually utilizing it yet.

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it_user558222 - PeerSpot reviewer
Network Engineer at a financial services firm with 1,001-5,000 employees

I would like to see better integration with third party monitoring applications from an API perspective. We could inject information, such as metrics, and state health, and be able to put it into one view.

For example, we have SolarWinds, Microsoft SCOM and Operations Manager. I think those are the three biggest ones including CA.

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TD
IT Administrator at a transportation company with 10,001+ employees

The automatic identification of business transactions need to be improved. Also, the end-user experience and the web console should be improved.

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it_user350106 - PeerSpot reviewer
Enterprise Network Architect at a healthcare company with 1,001-5,000 employees

I'd like more what-you-see-is-what-you-get functionalities. That is, I want more customizable features that require less back-end configuration.

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it_user349428 - PeerSpot reviewer
Software Engineer at a healthcare company with 1,001-5,000 employees

The documentation could better. It doesn't provide good descriptions of what some data are doing, and there's no good place to see what all the data might mean. You just kind of have to understand how everything works and make your own interpretations and draw your own conclusions.

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it_user232875 - PeerSpot reviewer
Performance Architect at a energy/utilities company with 10,001+ employees

The end-to-end monitoring is not good. For example, a user reports a slowness issue, but we don’t have an option in the pool to find out which layer is causing the problem. The system doesn’t break down the application performance to show you what’s happening and where.

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it_user674088 - PeerSpot reviewer
Senior Quality Consultant at a tech services company with 10,001+ employees
  • User interface customizable components
  • Being able to establish relations with source code
  • Being able to add some custom add-ons, such as graphical add-ons and/or computes
  • 1.- To solve the lacks of nice graphical components i think that this area could be opened to parterns and community. If you develop some mechanism to add graphical
    components, with angular,etc, giving a template in some way that we can add your own html,css and javascript, community will generate his own widgets and share via marketplace, so they will improve your software and make it more visually appealing (same for java to workstation application). I attack some examples i have done to clarify objective.
  • 2.- javascripts can be done now and added to introscope but it will better if you can add it and appear as an option same as sum, max, etc. I mean now you can create a javascript and select the metrics affected by one regex, but it will be nice to have the option to make a calculator that simply adds itself to the options and be applied on metric grupings just like sum, etc. And also share with all ppl.
  • I will like to comment to you one more point. I think that introscope has to be more application focused, first question always is what applications are afectted/working,not servlets o jsp, so it will be nice that introscope has a mechanims to asociate a JSP, servlets, backend (DB schema), etc to 1 or more application or context, althoug it be manualy .
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it_user577533 - PeerSpot reviewer
Middleware Specialist at a energy/utilities company with 10,001+ employees

The customer experience management can be improved by making it possible to track down the user actions on a single page. I would like the tool to give me the exact path taken by my customer on my website, making it easy to understand his needs and the context of any problem that occurred during his visit. Then I wouldn’t need to ask him to run the same scenario again.

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it_user202653 - PeerSpot reviewer
Principal Systems Engineer at a energy/utilities company with 1,001-5,000 employees

The cost of licensing of the product could be better. The overall cost has sometimes prohibited us from installing an agent to monitor an application.

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it_user674325 - PeerSpot reviewer
Senior IT Consultant, System Engineer & Developer at a tech services company with 201-500 employees

The new experience center needs some improvement to works with all the attributes, but it offers great potential.

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it_user488841 - PeerSpot reviewer
Senior Consultant at a tech company with 1,001-5,000 employees

They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this.

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it_user350166 - PeerSpot reviewer
Senior Performance Test Analyst - Lead at a financial services firm with 1,001-5,000 employees

We'd like to see full integration of Unified Infrastructure Management to take over the infrastructure monitoring from APM. They should have APM sterilized away from the infrastructure using the custom scripts through the environment performance agents. CA should go over and use the technology from Nimsoft or Unified Infrastructure Management to gather that information and marry it up back to the application.

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it_user350007 - PeerSpot reviewer
Snr Devops engineer at a tech services company with 501-1,000 employees

We will move to version 10.1 when the time is right, but we're exploring our options for something that will in-fact streamline our organization.

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AG
IT Service Specialist at a financial services firm with 1,001-5,000 employees

I would like for them to develop a feature that controls .net agents remotely. It would be very useful and we don't have this feature now.

They need to improve the crossing over of data from large files and they should use LUNIX heavily. There's room for improvement there. 

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it_user382854 - PeerSpot reviewer
IT Senior Manager Online Services at Produban

It does not help prioritize application performance issues at the moment, but the application and the product are working well. 

I would like to see a mobile application for the dashboard or the performance.

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it_user259326 - PeerSpot reviewer
Manager at a tech services company with 10,001+ employees

It needs to work on the mobility and the digital aspects, as they are currently getting merged in today’s scenario.

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it_user575814 - PeerSpot reviewer
Senior Service Assurance Consultant at a tech services company

It would be very helpful to have transaction insights with a more transparent configuration. If we could have user experience information without using a network tap, then the use of this feature would bring more value in more cases.

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it_user350334 - PeerSpot reviewer
Account Delivery Executive at a insurance company with 1,001-5,000 employees

I'd like to see more source code at the exceptions level. I'd like to be able to get down to the actual code-class file and know what the issues are there. With APM, we stop at just a hair above that, but to be able to get down to that specific level would be nice. I'd like to be able to get that granular.

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it_user336336 - PeerSpot reviewer
Senior Software Architect at a financial services firm with 1,001-5,000 employees

We are constantly adding new technologies to our stack and monitoring those is sometimes a pain because CA APM does not support some of these out of the box. For example, we have recently added things like MongoDB, Elasticsearch, memcached, etc. All of these tools come with excellent monitoring APIs accessed using REST, but CA APM doesn't come with support for collecting metrics via a REST endpoint. This really should be addressed – too many services come with a simple REST API utilizing JSON which should be very simple to collect.

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it_user308169 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

APM 10 has jumped leaps in feature improvement over the last few releases which in itself is an achievement.

The UI still feels a little outdated (though there is change) especially for Dashboards. New widgets and dynamic actions needs to be in place for this part of CA APM.

Integration with other DevOps toolsets. CA APM needs to provide easy integration capability with CI/CD and ALM tools which will provide strong value to all stages in an SDLC.

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it_user136035 - PeerSpot reviewer
Senior Project Manager at a tech services company with 1,001-5,000 employees

Faster deployments, in the form of a SAAS solution to support better POC’s.

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it_user140679 - PeerSpot reviewer
Consultant at a tech vendor with 1,001-5,000 employees

Based on my experience with the product, I found two areas which can be improved on in future. Firstly, the APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors. Secondly, the CA documentation/Knowledge Articles on the product can be improved.

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it_user350322 - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees

It's got a steep learning curve, although some parts of it are easy to use.

I also know that CA is doing a big push to play catch-up to get the UI to be a little more streamlined, easier, and intuitive to use. Hopefully when they do that, they'll have an advantage over other solutions out there, like AppDynamics.

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it_user510261 - PeerSpot reviewer
Services Consultant at a financial services firm with 501-1,000 employees

The CA APM workstation (console) connection is too slow with some metrics.

The integration with CA Spectrum is quite difficult to create, and it is also only one way, only being used to view alarms coming from CA APM. It would be interesting to visualize APM metrics in CA Spectrum OneClick. I see a need to improve this integration.

The CA APM Comand Center is very good, on paper, but in pract does not work in the best way, this promises to be a and indispensable feature of the product, but has much to evolve.

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it_user578811 - PeerSpot reviewer
Application Support at a government with 501-1,000 employees

I would appreciate an easier way to record transactions, i.e., in the CA Customer Experience Manager (CA CEM). One difficulty I have is to identify the fields that make the transactions unique, so that APM can identify them in the probe. If they look at other transaction recording software, they can take some ideas from there as to how to simplify the process. I have a lot of arguments from the HTTP packets and also matching the fields requires a deep knowledge of the app that is being monitored.

The other thing that can be improved is that the dashboard edition in the CA APM is very limited and basic. It is almost impossible to create a dashboard with some graphic complexity and the diversity of the tools is also limited.

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it_user576372 - PeerSpot reviewer
Senior Application Consultant (Project Manager) at a tech vendor with 51-200 employees
  • Documentation is not straight forward and it could be easier to understand and implement.
  • Integration with other tools.
  • Dashboard look needs to be more attractive and dynamic.
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it_user346296 - PeerSpot reviewer
Lead Technical Architect with 1,001-5,000 employees

Mainly, what we are seeing are problems with our ability to manage all the agents across the board. That's just one of the problems we are seeing with this solution.

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it_user101430 - PeerSpot reviewer
Consultant with 51-200 employees

The one thing that needs improving is the uplift of dashboards capabilities to HTML5 and flash based widgets. Some new vendors coming into the market have dashboarding capabilities that are flashier and shiny which can sometimes be a deterrent to CA APM’s proven track record to diagnostic triage.

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DS
Specialist Operations(Windows) at a tech services company with 10,001+ employees

Tool is so complex to understand.

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it_user842940 - PeerSpot reviewer
Project Lead for Monitoring
  1. Integration of third-party content into app maps (e.g. data coming from beats/elastic platform).
  2. Support of new application server technologies, time to adopt new versions of them.
  3. Dashboarding capabilities (as with all other vendors).
  4. Application architecture of the central Enterprise Manager should be developed into a cloud native architecture.
  5. Mitigation of SPOF – PostgreSQL database, behind Team Center.
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it_user779142 - PeerSpot reviewer
Senior Developer at a tech vendor with 10,001+ employees

It should be easier to install or set everything up. 

I think that they are trying to add the artificial intelligence to the triage, so we are waiting for that. 

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it_user779274 - PeerSpot reviewer
General Manager Help Desk

There are some issues, including required additional features. But we're not prepared to list them here.

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it_user783090 - PeerSpot reviewer
ICT Consultant, Experienced Manager at a tech services company with 1-10 employees

The product fits its functions. The presentation layer is nice for me. However, what I would like to improve is its integrations with the dashboarding of other CA products.

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LK
Senior Solutions Architect at a tech services company with 51-200 employees

Presentation and reporting should be improved. Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools.

However, we are seeing an improvement with the introduction of Team Center. We would like to see the same type of graphics in the old reporting facility.

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it_user610167 - PeerSpot reviewer
Principal Consultant at a tech services company with 11-50 employees

I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead. This has proven to be a little bit of a challenge, particularly in the cross enterprise CICS monitoring overhead, which we are currently working through with CA. They have been very helpful in advising us with this.

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it_user331869 - PeerSpot reviewer
APM (Application Performance Management) at a tech services company with 10,001+ employees

In the market, the CA APM 10.x is already out and doing well. It is much improved and meeting customer’s expectations. Moreover, the implementation is bit complex for a distributed environment.

The tool has improved a lot and still updates are there on the way. It would be easier to understand if the components involved could be less about providing the same capabilities as it already does.

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it_user305787 - PeerSpot reviewer
Tech Specialist at a financial services firm with 10,001+ employees

Introscope Agent management is very manual, although the next version is looking to improve on this situation.

Dashboards are powerful but clunky and time-consuming. Again, the next version is looking to improve on this.

CEM/ADA are extremely powerful, but they require a lot of networking knowledge.

The user management for these tools is poor and we've found the EEM product to help with this to be quite flaky. Again, this is due to be improved upon in the coming version.

Cloud Monitor system seems to be pretty good, although I haven't used it as much as the other components.

Architecture of the OPMS (on premises monitoring system), which integrates with Cloud Monitor, seems over-complicated and doesn't integrate well with the main system.

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it_user304782 - PeerSpot reviewer
Middleware specialist at a insurance company with 10,001+ employees

Team Center requires a number of tweaks to allow per-user/group configuration to customize the interface for groups of users, though I believe these are already in the product roadmap.

In this version of CA APM team centre, everyone sees the same view of the server configuration. Ideally, groups of users would see a subset of the data which they are interested in by default. Currently, they can do this through filtering, but a user/group setup would allow pre-defined filters to be created for particular groups of users. Alternatively, users could be restricted to see a smaller section of the overall monitored services. In the current version, anyone who logs in sees everything, and can create their own filters.

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it_user98442 - PeerSpot reviewer
Senior Application Consultant at Gateway Software Solutions Private Limited

Integration with other tools and out of the box reporting. Customization should be there for reports as this is the main feature asked for several times by customers.

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it_user102693 - PeerSpot reviewer
APM Consultant at a tech services company with 10,001+ employees

Dashboards needs improvement for better look and feel. They are more for a technical guy rather than for Business managers. Inability to get integrated with IDE (like Eclipse, NetWeaver etc) makes it less popular in Dev environment. Introscope lacks the information of User metrics. Graph with datapoints limit to 100 matching metrics restraints the use of Wily for big infrastructure where there are too many data points.

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MG
Director Regional at a computer software company with 10,001+ employees

It is necessary to update the front-end application of Broadcom DX Application Performance Management, there are some performance issues. However, it has been working quite well.

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it_user405561 - PeerSpot reviewer
Technical Specialist at a tech services company with 10,001+ employees

The front-end representation should match other competitors such as AppDynamics.

Earlier, there were an Android- and iOS-accessible tool for APM. That was Executive Insight, and it is discontinued now. So, I would like to have the same type of tool again for CA APM.

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it_user245430 - PeerSpot reviewer
CEO/Systems Analyst at a tech company with 501-1,000 employees

Client user interface and user interface dashboard.

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it_user216459 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

I like the product a lot. There are some areas which I'd like to see improved in 9.7 and 9.8. Issues with the workstation interface which could be more productive. Sometimes you have to go back and forth to do some tasks. The UI needs to be more intuitive.

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it_user334821 - PeerSpot reviewer
Technical Consultant at a tech services company with 51-200 employees

Automatic report generation needs work.

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AK
Technical Consultant at Grid Infocom Pvt Ltd

Application performance in terms of transactions is a bit slow and could be quicker.

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it_user598923 - PeerSpot reviewer
Services (APM) Consultant at a tech vendor with 51-200 employees

There are various areas which have room for improvement:

  • First of all, the product team has to design something with which we can showcase the complete call graph of any transaction and overall health of the application.
  • There is a need to improve the Team Center functionalities and performance, as it doesn’t work properly in a vital environment.
  • There is a need to develop any utility to auto-schedule the Investigator report.
  • There is a need to design a function with which we can export the transaction trace in PDF or in any other format.
  • There is a need to increase the traffic-handling capacity of TIM and discover another way to monitor business transaction via CEM instead of port mirroring (SPAN). Hence, some clients don’t allow mirroring traffic that has confidential data from the business perspective.

  • The product team needs to work on the product’s architecture because the number of server requirements is very high compared to the other competitors. For example, if we need to monitor a large number of agents, then we require 4-5 machines for the APM solution installation. On the other hand, the competitor can handle the same number of agents by using only 1-2 servers. (I am aware that the APM capacity planning and hardware sizing depends on the number of metrics that will be monitored.)
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it_user489129 - PeerSpot reviewer
SR Server Support Analyst at a comms service provider with 10,001+ employees

For diagnosing problems, and considering that all products are connected to CA APM, it could indicate in the initial view or dashboard which layer - front end, middleware, back end - is most likely the source of the problem. Today, we can find the problem, but it requires three or more clicks.

Regarding creating dashboards, CA APM needs an enhancement to support building models in HTML5.

View full review »
it_user431049 - PeerSpot reviewer
IT Admin at a tech services company with 10,001+ employees

In my opinion the are some areas for improvement:

  • CEM setup is significantly more complex to set up than Introscope, more automation of transaction detection will be useful.
  • Command Center should be integrated in the Web environment and the server part should be integrated in the MOM.
  • Support for commercial solutions (Oracle Coherence, e-Business Suite and other market leading solutions) is sometimes limited. Official fieldpacks from CA can surely improve this point.
  • TeamCenter needs a little more maturity, although I know it is a new feature. CA is working on it. CA should provide new use cases for this new feature in order to adopt the new Team Center.
  • End-to-end visibility of transactions in complex environments is not always satisfactory (for instance, transactions crossing OSB).
View full review »
it_user371829 - PeerSpot reviewer
APM Consultant with 10,001+ employees

SmartStor database requires lot of improvement where we need to have an admin console to maintain the SmartStor DB. The functions that we'd like are removing data based on time and removing selected metrics for specific agents in an easier manner.

Also in terms of capacity, I would expect CA APM to handle quite larger metric load than the current architecture. For instance, our applications teams expect a single collector to handle thousands of agents with heavy metric load as well.

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it_user179901 - PeerSpot reviewer
Director with 51-200 employees

CA APM has a steep learning curve as compared to other tools like Dynatrace and especially AppDynamics and New Relic, but in return it is very customization friendly. You can capture what is important and leave the rest, but it takes time to identify exactly what is important and what's not.

View full review »
it_user225678 - PeerSpot reviewer
Principle System Engineer at a energy/utilities company with 1,001-5,000 employees

The web-view is a good app that needs to be improved. Also, it's a very useful tool but the architecture could be improved with better intelligence.

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it_user108432 - PeerSpot reviewer
Support Engineer at a tech services company with 501-1,000 employees

Probe-based network appliance: Add more protocols (currently only supports TCP, HTTP and HTTPS) Software / Consoles / Dashboards

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it_user647421 - PeerSpot reviewer
Senior System Engineer / System Operation Analyst 2 at a tech services company with 10,001+ employees

It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA.

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it_user598926 - PeerSpot reviewer
Integration And Development at a energy/utilities company with 1,001-5,000 employees

The dashboards should be easier to build.

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it_user136557 - PeerSpot reviewer
Engineer at a tech services company with 501-1,000 employees

Reporting capabilities require improvements.

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it_user653628 - PeerSpot reviewer
Technical Consultant at Tech vendor

Dashboards need to be improved in order to make them self-explanatory.

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it_user572871 - PeerSpot reviewer
Data Analyst at Frost Bank

I'd like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer.

View full review »
RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees

The installation could be improved. Also, they need to concentrate more on the cloud for cloud monitoring.

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it_user793983 - PeerSpot reviewer
Works with 501-1,000 employees
  • System incident analysis
  • Performance monitoring
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it_user685305 - PeerSpot reviewer
System Control Center at a tech services company with 5,001-10,000 employees

Java Console uses too much memory.

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it_user583380 - PeerSpot reviewer
IT Lead Architect at a manufacturing company with 1,001-5,000 employees

CA made a big step with version 10.1.0.15, so there are just very minor parts that can be improved with more web technology and more interfaces to other tools.

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it_user104982 - PeerSpot reviewer
Business Solutions and Innovation at a tech consulting company with 51-200 employees

From my perspective, as I had the opportunity to evaluate CA APM compared to other vendors, one of the improvements we highlighted which would be necessary to improve the targeting interface is to make it more user-friendly and current.

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it_user431130 - PeerSpot reviewer
Corporate Director Product Engineer at a financial services firm with 1,001-5,000 employees

I think that the agent installation process needs to be streamlined. It could be a lot easier. In fact, it would be even better if it could be automated and allowed for remote installation.

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it_user353007 - PeerSpot reviewer
IT Consultant at a government with 501-1,000 employees

It provides access to problems, but not to the problem analysis. You cannot track the problem to the root cause. For example, you can see that the applications have a performance bottleneck, but you can't perform a drill-down analysis into the actual code of the problem.

Also, it doesn't provide dynamic analysis. This may be OK for mainframe customers, but for those with distributed systems, DynaTrace may be the better solution. 

View full review »
it_user274593 - PeerSpot reviewer
Technical Specialist at a tech services company with 10,001+ employees

It needs better documentation to help make the implementation easier.

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it_user405009 - PeerSpot reviewer
Applications Engineer at a financial services firm with 1,001-5,000 employees
  • Automation of monitoring configuration for all applications
  • Differential analysis
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it_user779316 - PeerSpot reviewer
Solution Architect at Wipro Technologies

Custom dashboards.

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it_user618126 - PeerSpot reviewer
Engineer Director at a tech services company with 51-200 employees

Mobile and virtual banking: The app transaction layer is mapped with the UX.

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it_user200523 - PeerSpot reviewer
Sr. APM Analyst at a media company with 1,001-5,000 employees

The application's discovery/triage mapping.

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it_user147564 - PeerSpot reviewer
Senior Architect at a tech services company with 1,001-5,000 employees

Product could be made more lean. POC for customers is troublesome.

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it_user129648 - PeerSpot reviewer
IT Admin at a government with 1,001-5,000 employees

There is always room to improve any product to achieve new heights. Same applies to CA APM as well. The Transaction Tracing feature can definitely be improved. The Web Client can also be improved.

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KN
Techincal Support at a tech services company with 51-200 employees

The feedback that I have received from some customers is that they want to see more information on one screen when it comes to IT management. For example, they would like to have IP management, where it detects and shows IP conflicts on the network.

Ideally, the vendor would be better helping vendors by pushing this solution. If they created webinars then it would be helpful in this regard because potential customers need to have an overview of the features and benefits that they can get from it.

Technical support needs to be more responsive and address support tickets more quickly.

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it_user693843 - PeerSpot reviewer
Consultant information technologies

QA and production.

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it_user350313 - PeerSpot reviewer
Voice and Data Network Specialist at a tech services company with 1,001-5,000 employees

I think that the tool has all of the components we need, but the individual components could work better together to provide more accurate predictive analyses.

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it_user136641 - PeerSpot reviewer
Co-Founder at a tech services company with 51-200 employees

Support for more programming languages and a complete fusion with the Customer Experience Management product because the product needs an appliance to get the user experience.

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it_user393552 - PeerSpot reviewer
Software Architect at a tech services company with 10,001+ employees
  • Presentation
  • Integrations
  • Historical metrics management
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BB
IT Infrastructure Manager at a tech services company with 201-500 employees

Support could be much better. Right now, we are not happy with the amount of service we can get.

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it_user683430 - PeerSpot reviewer
Consultor técnico at a tech services company with 51-200 employees

Team center can give more information.

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it_user138156 - PeerSpot reviewer
System Engineer at a aerospace/defense firm with 1,001-5,000 employees
More monitoring capabilities and more flexible for setting up different monitoring alerts. View full review »
it_user776670 - PeerSpot reviewer
General Manager Sales at a tech services company with 201-500 employees

Applicare should open diagnostic features for PHP, Rails, and .Net-based applications.

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it_user621 - PeerSpot reviewer
Infrastructure Expert at a tech company with 51-200 employees
Cost- its very expensive and it's hard to spend that amount of money for CPU's core based licensing by small business organizations. View full review »
Buyer's Guide
Broadcom DX Application Performance Management
March 2024
Learn what your peers think about Broadcom DX Application Performance Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.