CA Asset Portfolio Management Archived Reviews (More than two years old)

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Ahmed Issawi
Real User
System Architect ITSM application at Michigan State University
Jan 11 2018

How has it helped my organization?

My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial.

What needs improvement?

I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management. If somebody wants to take a look at, say, a contact record, and see all their assets, it would make it a little bit easier.

What other advice do I have?

In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes… more »
Real User
Software Asset Manager at a financial services firm with 1,001-5,000 employees
Jan 10 2018

What do you think of CA Asset Portfolio Management?

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product.…
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Real User
VP Purcimilor Operations
Jan 01 2018

What is most valuable?

It's the ability to take software that's installed in our entire environment, and normalize the data, and then compare the information to what's in our catalog or software titles that we have built… more »

How has it helped my organization?

It's the ability to make sure that the software that you have installed in your environment is software that you're licensed to have installed. Also, the software you have, you can monitor for end of… more »

What needs improvement?

Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the… more »

Which solution did I use previously and why did I switch?

We tried to manage the software with a manual process. It's just too time consuming, and it's very difficult because software is complex. This is especially true if you bundle software, or because of… more »

What other advice do I have?

What's most important when selecting a vendor is making sure that you find someone who will be a partner, and not just a vendor. You want to know that they are there after the sale, and that they want… more »

Which other solutions did I evaluate?

We looked at the HPE tool, and the CA tool whenever we were selecting a product. We actually chose CA based on previous experience with using their software, and the team that supported that other… more »
Real User
ITSM Manager at a financial services firm with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The capability of knowing where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle.

How has it helped my organization?

It enables us to make better business and financial decisions.

What needs improvement?

* I would like to see more control over audit trail features, where you can turn on and off fields. * More reporting capabilities. * And I'd like to see end-of-life information on software products. * Make it cheaper.

Which solution did I use previously and why did I switch?

It's hard to answer this because it has been so long, but it was basically the need to track and report assets in a more formal way, to get away from Access databases, spreadsheets, and things like that.

What other advice do I have?

My most important criteria when selecting a vendor are * support * service * stability. In terms of advice to colleagues who are looking at similar solutions, I would remind them that a tool is only about 20% of the asset management… more »
Vendor
IT Governance Manager at a financial services firm
Dec 13 2017

What do you think of CA Asset Portfolio Management?

What is our primary use case?

Compliance. It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use. It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How

Vendor
SVP Of IT Services at State Employees Credit Union
Dec 06 2017

What is most valuable?

Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment, being able to match up our entitlements with deployment data, and then… more »

How has it helped my organization?

It introduces automation, which alleviates a lot of our manual processes, and provides a central repository for our data.

What needs improvement?

We're new enough to it that we haven't really gotten to the stage where we're using it day to day. We're still putting data into it. We're not really managing our licensing, day to day, in the tool… more »

Which solution did I use previously and why did I switch?

We had a major vendor come to us one day, and they brought an auditing firm with them because they were suspicious that we were out of compliance with our licensing. So, after legal mitigation, etc… more »

What other advice do I have?

It's hard to really give a fair rating. I don't want to say it's a 10, because I don't think we've really had the usage. But, from an implementation standpoint, and what we've seen so far of what it… more »

Which other solutions did I evaluate?

We brought in a couple different vendors to do demos. We went to both vendors and provided a list of our requirements as an organization, what some of our struggles were. We gave questions to CA and… more »
Vendor
Systems Admin at a healthcare company with 1,001-5,000 employees
Jan 12 2017

What is most valuable?

The most valuable feature is the ability to know where everything in our organization is: "Hey, we're looking for this computer with this serial number." Okay, well, we can pull it up: “It's at this… more »

How has it helped my organization?

It helps whenever we get audited; we know where things are. We deal with HIPAA a lot, so we need to know if we can't find a device, or it hasn't been turned on in a while; location of things; know the… more »

What needs improvement?

I wish I had a great answer. I've made it work perfect for me. It integrates well with all the other CA products, so that's a really good one. So, we don't need that one. When you're building it… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is fairly reasonable. It's not outside what I call the bell curve. It's not too expensive; it's not the least expensive. I think you get what you pay for. It's well within the realm of, "Okay… more »

What other advice do I have?

Learn all the things that it can do before you start doing anything. I ran into something where I was trying to get the product how to do a certain thing, and I hadn't fully read all of the… more »

Which other solutions did I evaluate?

I wasn't involved in the decision to go with it. After we bought the product as an organization, they brought me in and I was handed it.
Vendor
Sr Software Engineer at a insurance company with 1,001-5,000 employees
Nov 23 2016

What is most valuable?

The most valuable features are asset assignment and reconciliation.

How has it helped my organization?

This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active.

What needs improvement?

The Gold Brick assignment access is only performed though the catalog. I would like to see this as a standalone feature in “unassign”.

What's my experience with pricing, setup cost, and licensing?

You might find a less expensive cloud version, but you are charged for all of the add-ons and customization. CA provides this for free.

What other advice do I have?

I would suggest that other companies use an inventory control tool and implement a process to document the correct asset/configuration item (CI) for your company.

Which other solutions did I evaluate?

We evaluated HP and ServiceNow before selecting this product.
Real User
IT Governance Manager at a financial services firm with 1,001-5,000 employees
Mar 28 2016

What is most valuable?

We use it to ensure compliance and for licensing. We're able to reconcile between inventory and license contracts.

How has it helped my organization?

It allows us to know what we need, what we have, and what to deploy. It helps us with software auditing. All of this helps our bottom line.

What needs improvement?

The main new feature I'd like to see would be to have a single catalogue rather than one each for ITCM and SAM. CA SAM is only for compliance, but to realize the compliance we need to have an… more »

Which solution did I use previously and why did I switch?

We realized a need for compliance, so we created this activity in our company.

What other advice do I have?

For CA SAM, it’s the best in class. At this time we don’t have enough reporting capability in the product. It’s complex to implement a software asset management solution. It’s not as simple as… more »

Which other solutions did I evaluate?

We looked for a product with good price and functionality. When we chose the CA product, it was the best product for all the tasks we had to do. We had to do a POC between different kinds of products… more »
Vendor
Information Technology Senior Manager & Traffic Senior Manager at a retailer with 1,001-5,000 employees
Dec 10 2015

What is most valuable?

It automatically discovers all the assets on our network. We are limited in the number of staff, so this particular feature of the solution is particularly valuable to us.

How has it helped my organization?

Our organization really has improved quite a lot since we've been using this product. It helps us control, in particular, our budget. Every year when we estimate our budget, it just keeps rising. At the very least, this tool helps us… more »

What needs improvement?

As I'm looking into financial reporting and audits, new features to help with this would be good. Additionally, with cloud computing, our usage changes all the time, so a tool to configure costs would also be great.

Which solution did I use previously and why did I switch?

We switched from our previous solution because there are two big players and CA was already supporting most of the manufacturers in our industry. As opposed to competitors, CA worked with us to connect to our printers through access points.

What other advice do I have?

I recommend that you test and research the market and understand what they want in their network. You should think and plan for the future and the scope of the solution. Get the balance right with cost and support and staff knowledge. Think… more »
Vendor
Network Engineer at a retailer with 51-200 employees
Jul 12 2012

What is most valuable?

• IT Asset manager is a centralized stock list and inventory application for computer hardware and software resources of the company. • Helps to make better cost control, license conformity, and gives a precise revived planning for desktop computers. • Resilient and takes into account tracking and recording of resources and software applications. • IT Asset Manager makes certain that you do not… more »

What needs improvement?

• Composite and complicated software to comprehend at start. Users have to integrate with each and every computer for inventory. • Very complex to setup with Human Resource, help desk, procurement, and supply chain systems. • Complexity of setup makes management and maintenance of these systems complex and protracted.

What other advice do I have?

Usually manual inventory is done in companies for resources, but buying this IT Asset software makes enterprises free from asset management.
Vendor
Infrastructure Expert at a government with 501-1,000 employees
Jul 10 2012

What is most valuable?

IT Asset manager is centralized inventory software for computer hardware and software asset of the organization. It’s quick help to organize for baying new asset and investment in IT material. Once the new purchase request generated by anyone it will automatically follow prefix flow chart of management for approval. You can get total detail about how many asset you have and what is market value… more »

What needs improvement?

Complex software to understand the beginning. The client needs to setup with every computer for inventory.

What other advice do I have?

Normally manual inventory done in company for asset but after purchase this software you become free from asset management.
Vendor
Tech Support Staff at a tech company with 1,001-5,000 employees
Jul 01 2012

What is most valuable?

IT asset manager helps improve cost control, license compliance, and provides an accurate refresh planning for desktops.IT asset manager is very flexible and allows for tracking and recording of assets as well as metering of software.It also ensures that available assets are not re-bought or unavailable assets not bought by assuming that they are available.Cost, time and risks that relate to… more »

What needs improvement?

IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems. This makes management and maintenance of these systems difficult and time consuming.

What other advice do I have?

IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure. Tracking of software, hardware and licenses not only limits spending, but also allows for accountability of the assets. This can either be on-premise or virtual, thus improving efficiency and decision making.

What is CA Asset Portfolio Management?

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Also known as
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
CA Asset Portfolio Management customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

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