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CA Asset Portfolio Management OverviewUNIXBusinessApplication

What is CA Asset Portfolio Management?

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

CA Asset Portfolio Management is also known as CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager.

Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: September 2021

CA Asset Portfolio Management Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

CA Asset Portfolio Management Video

Archived CA Asset Portfolio Management Reviews (more than two years old)

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Ahmed Issawi
System Architect ITSM application at Michigan State University
Video Review
Real User
Leaderboard
We have a better view of our hardware, warranties, depreciation; but needs a mobile component

Pros and Cons

  • "My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
  • "I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
  • "The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

What is our primary use case?

Because I'm coming from a university, we're really decentralized, and everybody has their own silo where they put their information. Using CA Asset Management is really helpful because it allows one silo, itself, for all this information, where everybody can log in and take a look at it and add resources or whatever configuration items. And then they can also connect it to other tools as well.

How has it helped my organization?

My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial.

What needs improvement?

I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management. If somebody wants to take a look at, say, a contact record, and see all their assets, it would make it a little bit easier.

What do I think about the stability of the solution?

It's been around for years and we haven't had any problems with it. It's been pretty stable.

What do I think about the scalability of the solution?

The licensing model is "meh," but technology-wise, it will meet our needs.

How is customer service and technical support?

Any time I've had issues with it, I call technical support, or open a ticket. They've been really responsive. They've gotten a lot better since four or five years ago. So, dramatic difference.

How was the initial setup?

I would say the last version, when we actually set it up, was pretty complex. When we upgraded these last few months, it was pretty straightforward. Single installer, really easy to do. If they errored out, it would tell you what the error was. It was pretty easy this time.

What other advice do I have?

In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company.

I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user779313
Software Asset Manager at a financial services firm with 1,001-5,000 employees
Real User
Reduces cost and audit risk, but the interface with CA Client Automation needs work

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product.…

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response.

What other advice do I have?

When selecting a vendor, what's most important are the specifications, the functionality.

I give it a seven out of 10 because the interface between the two products is not a good solution. But I would recommend the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Broadcom, Micro Focus, ServiceNow and others in IT Asset Management. Updated: September 2021.
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it_user779124
VP Purcimilor Operations
Real User
Helps keep us in compliance and not run into vulnerabilities with unsupported software

Pros and Cons

  • "Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
  • "You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
  • "You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
  • "They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
  • "Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

What is our primary use case?

We track software purchases against what's actually installed in our environments to make sure that we're in compliance.

It preforms very well.

How has it helped my organization?

It's the ability to make sure that the software that you have installed in your environment is software that you're licensed to have installed. 

Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment.

You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again.

Previously, we had a process that was manual and it was impossible to do manually. We tried and it did not work. With the CA Asset Management tool, we have the ability to very quickly find our software compliance. Of course that is after you get the program set up. So now, as an ongoing process, we know exactly where we stand with software and the opportunities that we have in our environment.

What is most valuable?

It's the ability to take software that's installed in our entire environment, and normalize the data, and then compare the information to what's in our catalog or software titles that we have built, based on how we purchase the software. In addition, the ability to make sure that we are in compliance. If you're out of compliance, it can cost millions of dollars in a software audit.

What needs improvement?

Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

CA does a really good job with keeping up with the changes that the vendor makes, and their software entitlements. 

So it is important to make sure that we also keep our software upgraded, because they're continually making changes to the program, and they've actually also made it really easy to upgrade. It's a process that takes anywhere from 40 to 60 hours for the upgrades, and we can make sure that we keep our environment up to date along with all the changes that they're making, so that they stay valid with the current industry.

What do I think about the scalability of the solution?

We have the ability to track all of our software. If it's software that can be discovered, of course if it's in the catalog, it does an automatic reconcilement. If it's not in the catalog then we can build the SKUs. We can also make changes, even if it's in the catalog; maybe it's something that we purchase differently. We can update that entitlement to make sure that it's matching what's in our environment. If it's software that cannot be discovered, then we can manually enter the software with our licenses. So it can encompass our entire environment.

And it seems, like with the other software, they're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system.

How are customer service and technical support?

They are helpful. And if there are issues that cannot be resolved with like first-level support, then we always have people at CA that we can engage. They will make sure that the problem gets fixed, or we get our questions answered. They can be questions about anything, or any problem that we have, and they make sure that it gets resolved.

Which solution did I use previously and why did I switch?

We tried to manage the software with a manual process. It's just too time consuming, and it's very difficult because software is complex. This is especially true if you bundle software, or because of the different ways that the manufacturer will supply the software. If you try to do that manually it takes a lot of time and after you spend all the time, as soon as you're finished, you actually have to start over because your software, your environment, is continually changing. So that makes it difficult if you're trying to manually keep up with the software. 

Having the tool, you build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance. And as you introduce new software into your environment, you can make sure that you get it built in the system correctly and it's a one-time, instead of continually over and over and over, every time you want to look at the title.

How was the initial setup?

The tool itself, just installing the tool is pretty simple. The part that's more complex is the discovery side, how you're discovering the data that you pull in to the system. Also all your entitlements, and the things that you purchased, it's gathering all that data and pulling it into the system. It's more around the processes that are complex, and not the actual software itself.

Which other solutions did I evaluate?

We looked at the HPE tool, and the CA tool whenever we were selecting a product.

We actually chose CA based on previous experience with using their software, and the team that supported that other software. We like how they come together and support their products.

What other advice do I have?

What's most important when selecting a vendor is making sure that you find someone who will be a partner, and not just a vendor. You want to know that they are there after the sale, and that they want to make sure that you're successful, and not just selling the software. 

Also, their roadmap. What are they looking at? How engaged are they in the product? You don't want to buy something today that's going to be end of life five years from now, because anytime you buy software, it's an investment. You have the software expense, and then you also have the Professional Services hours to have the software installed, so you want software that's going to be around for a long time.

Don't wait. Don't put it off, because software is growing. The amount of software that's used in companies is growing, the complexity of software compliance is growing, the number of software audits is picking up. The longer that you wait, the more software you're going to have in your environment, the more that you're purchasing, the more stuff you're going to have to track down. Just go ahead and start the process and start working on making it better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user779247
ITSM Manager at a financial services firm with 1,001-5,000 employees
Real User
Enables me to know where an asset is at any point during its lifecycle

Pros and Cons

  • "Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
  • "I would like to see more control over audit trail features, where you can turn on and off fields."
  • "I'd like to see end-of-life information on software products."

What is our primary use case?

ITSM management, tracking and reporting on ITSS. Understanding the ownership of IT assets. 

So far the performance has been great.

How has it helped my organization?

It enables us to make better business and financial decisions.

What is most valuable?

The capability of knowing where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle.

What needs improvement?

  • I would like to see more control over audit trail features, where you can turn on and off fields. 
  • More reporting capabilities.
  • And I'd like to see end-of-life information on software products.
  • Make it cheaper.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is good. No issues.

What do I think about the scalability of the solution?

A lot of scalability. No problem with that.

How are customer service and technical support?

I've used tech support. It's okay. As long as I can get local technical support, I'm good, but if I go to sustaining engineers, sometimes it takes a little longer than I would like.

Which solution did I use previously and why did I switch?

It's hard to answer this because it has been so long, but it was basically the need to track and report assets in a more formal way, to get away from Access databases, spreadsheets, and things like that. 

How was the initial setup?

Over the past 17 years that I've been using it, it has just been upgrades. The only complaints have been around major releases and we had CA assistance with those, and it helped.

What other advice do I have?

My most important criteria when selecting a vendor are

  • support
  • service
  • stability.

In terms of advice to colleagues who are looking at similar solutions, I would remind them that a tool is only about 20% of the asset management solution. There is no magic bullet, and it still takes a lot of processes and policies and standards to manage asset management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user779301
IT Governance Manager at a financial services firm
Vendor
Provides better control over software and licenses but needs stronger reporting

What is our primary use case?

Compliance. It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use. It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How

What is our primary use case?

Compliance.

It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use.

It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How was the initial setup?

Easy.

Which other solutions did I evaluate?

IBM products. We chose CA because IBM was too difficult to use and install. Also, the software catalog was very poor at IBM. CA was more solid.

What other advice do I have?

I would recommend CA IT Asset Manager.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user779001
SVP Of IT Services at State Employees Credit Union
Vendor
Streamlines matching our entitlements with deployment data, visibility into our environment

Pros and Cons

  • "Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
  • "There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

What is our primary use case?

Our primary use case for it is to mitigate risk in relation to licensing management.

In our initial stages using it, we have already found some out-of-compliance situations that we're mitigating.

What is most valuable?

Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment, being able to match up our entitlements with deployment data, and then being able to produce compliance reports on those items, providing value to business users.

How has it helped my organization?

It introduces automation, which alleviates a lot of our manual processes, and provides a central repository for our data.

What needs improvement?

We're new enough to it that we haven't really gotten to the stage where we're using it day to day. We're still putting data into it. We're not really managing our licensing, day to day, in the tool right now. We're just getting off the ground.

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

It's still early in the game, but at this point we haven't had any issues with anything.

How are customer service and technical support?

Our experience with tech support has been that they're very quick, very responsive. I think we're cheating a little bit because we have a consulting firm that's partnered with CA that has been our "mouthpiece" to the support desk. I think we're getting a lot of responses back quicker than maybe we would in a normal implementation, but we've been very impressed with their response time.

Which solution did I use previously and why did I switch?

We had a major vendor come to us one day, and they brought an auditing firm with them because they were suspicious that we were out of compliance with our licensing. So, after legal mitigation, etc., etc. - although we came out on top - we saw that it was time for us to take a look. We were managing licensing by spreadsheet. So, it was time to move forward and get serious and get something out there that would help us manage our licensing positions going forward.

How was the initial setup?

It was much more complex than we were anticipating. But they warn you that it is not a plug and play type tool. It's very environment specific. Depending on your environment, there are a lot of configuration changes that have to be made; a lot of tweaking and twisting.

We hit some hiccups there, but a lot of those hiccups were due to some of the technical resources on our side, more so than what the tool's limits were. Definitely a complex and very resource-involved setup.

I think at least 70% of that was on our side. There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do.

Which other solutions did I evaluate?

We brought in a couple different vendors to do demos. We went to both vendors and provided a list of our requirements as an organization, what some of our struggles were. We gave questions to CA and the other vendors we were looking at. Then, based on those responses, we were able to say which tool fit our needs the best.

Once we narrowed it down to the top two, then Deloitte helped us do a scorecard.

We had a multitude of needs and wants. Needs first, then wants. Our needs were to effectively manage licensing; to be able to re-harvest software that's out there that's just sitting around. Also, the ability to automate the process of software assets.

I think a big thing we were looking for was the software catalog. The catalog within the CA tool seems to be one of the better ones in the industry, so that was a big selling point: how many titles it included, and the ability to get new titles added, and those are things that we've already experienced in our short time using it. There is some software that, maybe, we have some one-offs of, and we've been able to go to CA and say, "We need you to add this to the catalog." That's where a lot of our service desk support stuff has come from, adding new titles to the catalog.

We were all over the place with licensing, from the business user side, and information services. So, to provide us a single source of information was a big deal as well. We made this list, put it together, and then we evaluated the top two that we'd chosen. And, of the top two, CA scored, something like 93 or 94%, being able to provide everything that we wanted; everything we needed and wanted.

What other advice do I have?

It's hard to really give a fair rating. I don't want to say it's a 10, because I don't think we've really had the usage. But, from an implementation standpoint, and what we've seen so far of what it can do, I'd say we're extremely satisfied.

I would give it an "early" eight out of 10. Again, we've only had the product for four or five months. And it's actually been installed for only two months.

In terms of advice to someone who is considering a similar solution, I would tell them to create their scorecard, like we did, and do that same evaluation.

Do you research and evaluate what you need. Depending on the size of your organization and the size of your environment, you can base what your needs and wants, and the highlights of what you're looking to do, off of that. 

Go through and do the upfront research to be able to provide CA the questions that say, "These are our struggles, these are our pain points." Identifying those and then say, "How can you meet those?" Then they can say, "Okay, we have this feature that does this or this feature that does that, that would meet that need, that would close that gap that you've identified." So, I think it's just knowing what you're looking for, identifying the gaps and struggles that you have, and then picking based off that.

Figure out what your goals and objectives are for the program. You have that down pat, then you know what you're looking for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user558312
Systems Admin at a healthcare company with 1,001-5,000 employees
Vendor
When we get audited, we know where things are. For an organization of our size, that's valuable.

What is most valuable?

The most valuable feature is the ability to know where everything in our organization is: "Hey, we're looking for this computer with this serial number." Okay, well, we can pull it up: “It's at this location. This person just logged on with it." It allows us to know where our things are. That's one of the biggest issues in an organization of our size - who's using what, where is it at, and what building, because we have three hospitals, three office parks, and hundreds of small practices; so, to know where things are. Things get moved around; nurses go from point A to point B. We need to know where these devices are. It helps a great deal with that.

How has it helped my organization?

It helps whenever we get audited; we know where things are. We deal with HIPAA a lot, so we need to know if we can't find a device, or it hasn't been turned on in a while; location of things; know the life cycle of things; when things need to be reset. Those are our biggest three things that from our standpoint are really, really good, which we need to know about.

What needs improvement?

I wish I had a great answer. I've made it work perfect for me. It integrates well with all the other CA products, so that's a really good one. So, we don't need that one.

When you're building it, maybe some type of software overlay that gives you best cases for what you're trying to do. Maybe something like, "Hey, this is what we're using it for.” Maybe there's someone who's done this before: “Hey, maybe you should think about this." That would help.

Because, when I use it, I build it to our specifications, but I want to say, "OK, what are the other users using? What are they doing? How are they making it work for them?" That would be something that would be really good.

What do I think about the stability of the solution?

I have not encountered any stability issues from my side. There are three different programs that actually use the same databases. If they go down or there's an issue there, we go down because we use the same database as well. For the most part, from ITAM, no.

What do I think about the scalability of the solution?

Scaling it has been pretty straightforward, from a small number of things to the 25,000 devices that we have in there now. It hasn’t been an issue at all; no scalability issues at all.

How is customer service and technical support?

Initially, we would have issues with technical support, but recently, the six months, I found a person who is amazing as far as resolution. If I have an issue, he always takes the ticket. He'll email or call me within 20 or 30 minutes. Generally, by the next day, we have a resolution. If we don't, we're still working on it. He's been amazing.

How was the initial setup?

I do the upgrades. Initially, each upgrade, the process for it was a little different. Lately, they've been a little more streamlined. You do the same process for each upgrade, which is a great help. Having to go, this upgrade was going to be different from this one, going to be different from that one, that was a bit of a headache. It was hard to make sure you had all the things. Now, it's streamlined to the point where it's all the same process. You just grab this file, do this one thing or do these three things, and it works.

What's my experience with pricing, setup cost, and licensing?

Pricing is fairly reasonable. It's not outside what I call the bell curve. It's not too expensive; it's not the least expensive. I think you get what you pay for. It's well within the realm of, "Okay, this is a product that's worth the cost."

Which other solutions did I evaluate?

I wasn't involved in the decision to go with it. After we bought the product as an organization, they brought me in and I was handed it.

What other advice do I have?

Learn all the things that it can do before you start doing anything. I ran into something where I was trying to get the product how to do a certain thing, and I hadn't fully read all of the documentation with it. There was an easier way to do it. It's the software management part of it; we had been playing with it. What I was doing is making the software an asset inside of the system, where they have SAM, which actually takes care of all of that for you, so you don't have to do it. I wish I had known that before I started playing with it. But that's it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user532584
Sr Software Engineer at a insurance company with 1,001-5,000 employees
Vendor
It provides asset, status, and lifecycle tracking, plus active asset monitoring.

What is most valuable?

The most valuable features are asset assignment and reconciliation.

How has it helped my organization?

This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active.

What needs improvement?

The Gold Brick assignment access is only performed though the catalog. I would like to see this as a standalone feature in “unassign”.

For how long have I used the solution?

We have used this product for seven years.

What do I think about the stability of the solution?

Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles.

How is customer service and technical support?

CA Support has really improved in the last few years. They have a great knowledge base and response rate .

How was the initial setup?

The new CA Service Management installation is straightforward. We were able to install all apps with the same installation media. The system does the integration between the apps during the installation.

What's my experience with pricing, setup cost, and licensing?

You might find a less expensive cloud version, but you are charged for all of the add-ons and customization. CA provides this for free.

Which other solutions did I evaluate?

We evaluated HP and ServiceNow before selecting this product.

What other advice do I have?

I would suggest that other companies use an inventory control tool and implement a process to document the correct asset/configuration item (CI) for your company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user348243
IT Governance Manager at a financial services firm with 1,001-5,000 employees
Real User
It helps us meet our need for compliance and with reconciliation of inventory and license contracts.

What is most valuable?

We use it to ensure compliance and for licensing. We're able to reconcile between inventory and license contracts.

How has it helped my organization?

It allows us to know what we need, what we have, and what to deploy. It helps us with software auditing. All of this helps our bottom line.

What needs improvement?

The main new feature I'd like to see would be to have a single catalogue rather than one each for ITCM and SAM. CA SAM is only for compliance, but to realize the compliance we need to have an inventory product. So in the future it would be nice to have one product that does inventory and compliance – an integrated solution. With such a new functionality, we can complete many tasks, and one product reduces the complexity.

One additional improvement – the reporting aspect in SAM is poor; we need different reporting for different purposes – compliance reporting for executive management and the product teams. It’s not the same information for both teams.

What do I think about the stability of the solution?

We need a better connection between ITCM and SAM; the products need to evolve together. It’s high-maintenance.

What do I think about the scalability of the solution?

It’s possible to construct a different kind of infrastructure for different business units. It’s very scalable.

How are customer service and technical support?

We have a good CA team with us. The main problem we have is the connection between the ITCM and SAM. They’re very helpful with the management of this complex interface. The CA team is very capable.

Which solution did I use previously and why did I switch?

We realized a need for compliance, so we created this activity in our company.

How was the initial setup?

It is difficult – it has a high impact to the organization. We had to touch a lot of teams. This kind of implementation needs to be sponsored in the hierarchy because it’s company-wide. It’s resource intensive and time consuming.

Which other solutions did I evaluate?

We looked for a product with good price and functionality. When we chose the CA product, it was the best product for all the tasks we had to do. We had to do a POC between different kinds of products. We challenged them. We looked at IBM TADD. CA SAM was the better product to cover all functionalities and to cover software asset management, and it was cheaper.

What other advice do I have?

For CA SAM, it’s the best in class. At this time we don’t have enough reporting capability in the product.

It’s complex to implement a software asset management solution. It’s not as simple as marketing tells you. They need to know what they have installed, and what licenses they’ve bought. You must know where to find the information necessary to realize the compliance. You must know software installation and licensing in your organization – it’s very important. It’s also important to know what you must report to management and product teams.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user350040
Information Technology Senior Manager & Traffic Senior Manager at a retailer with 1,001-5,000 employees
Vendor
It helps us control, in particular, our budget. Every year our budget keeps rising. At the very least, this tool makes it easier to take all our assets -- current and future -- into account.

What is most valuable?

It automatically discovers all the assets on our network. We are limited in the number of staff, so this particular feature of the solution is particularly valuable to us.

How has it helped my organization?

Our organization really has improved quite a lot since we've been using this product. It helps us control, in particular, our budget. Every year when we estimate our budget, it just keeps rising. At the very least, this tool helps us prepare and makes it easier to take all our assets -- current and future -- into account.

What needs improvement?

As I'm looking into financial reporting and audits, new features to help with this would be good.

Additionally, with cloud computing, our usage changes all the time, so a tool to configure costs would also be great.

For how long have I used the solution?

We have used it for 10 years.

What do I think about the stability of the solution?

It is stable, we can perform internal audits, and with accounting we can download the database. This helps us with the finance aspects.

What do I think about the scalability of the solution?

It has scaled well.

How are customer service and technical support?

Very good. They have two kinds of support, on the website and onsite. They are very good with consultants, also with remote connections due to our contract.

Which solution did I use previously and why did I switch?

We switched from our previous solution because there are two big players and CA was already supporting most of the manufacturers in our industry. As opposed to competitors, CA worked with us to connect to our printers through access points.

How was the initial setup?

Very easy. You just install the server, click discover assets, and put it into monitoring mode. It helps us monitor mobile devices, processors, printers, etc.

What other advice do I have?

I recommend that you test and research the market and understand what they want in their network. You should think and plan for the future and the scope of the solution. Get the balance right with cost and support and staff knowledge. Think about that maybe sometimes the downtimes and the outage is more costly for your organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1125
Network Engineer at a retailer with 51-200 employees
Vendor
In a fast era of technology, I was confused with lot of stuff at my desk. However, IT Asset Manager made it easier for me to handle a bundle of things at same time.

Valuable Features:

• IT Asset manager is a centralized stock list and inventory application for computer hardware and software resources of the company. • Helps to make better cost control, license conformity, and gives a precise revived planning for desktop computers. • Resilient and takes into account tracking and recording of resources and software applications. • IT Asset Manager makes certain that you do not have to buy on hand resources again, or that out of stock resources are not purchased, by assuming that they are existing. • Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.

Room for Improvement:

• Composite and complicated software to comprehend at start. Users have to integrate with each and every computer for inventory. • Very complex to setup with Human Resource, help desk, procurement, and supply chain systems. • Complexity of setup makes management and maintenance of these systems complex and protracted.

Other Advice:

Usually manual inventory is done in companies for resources, but buying this IT Asset software makes enterprises free from asset management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1128
Infrastructure Expert at a government with 501-1,000 employees
Vendor
IT Asset Manager helps optimizes your IT costs

Valuable Features:

IT Asset manager is centralized inventory software for computer hardware and software asset of the organization. It’s quick help to organize for baying new asset and investment in IT material. Once the new purchase request generated by anyone it will automatically follow prefix flow chart of management for approval. You can get total detail about how many asset you have and what is market value for that. All software detail easily managed per computer in IT Asset Manager. You can take decision for new software purchase and which software outdated in a computer. You can export asset data with just one click in csv format. It’s really save cost on unnecessary purchase of IT material.

Room for Improvement:

Complex software to understand the beginning. The client needs to setup with every computer for inventory.

Other Advice:

Normally manual inventory done in company for asset but after purchase this software you become free from asset management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Tech Support Staff at a tech company with 1,001-5,000 employees
Vendor
Thanks to IT Asset manager, now I can keep track of my hardware, software and licenses.

Valuable Features:

IT asset manager helps improve cost control, license compliance, and provides an accurate refresh planning for desktops.IT asset manager is very flexible and allows for tracking and recording of assets as well as metering of software.It also ensures that available assets are not re-bought or unavailable assets not bought by assuming that they are available.Cost, time and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager.

Room for Improvement:

IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems. This makes management and maintenance of these systems difficult and time consuming.

Other Advice:

IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure. Tracking of software, hardware and licenses not only limits spending, but also allows for accountability of the assets. This can either be on-premise or virtual, thus improving efficiency and decision making.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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