CA Automic Service Orchestration Reviews

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Holger Sandmann
Real User
System Consultant Process Automation at a pharma/biotech company with 10,001+ employees
Jun 27 2018

What is most valuable?

The most valuable feature is its connection to the UC4 product.

How has it helped my organization?

We are using Automic for job requests. We have automated the process, so job objects in UC4 are automatically created. In the past, we used... more»

What needs improvement?

We are hoping some features that were available in the past will become available again. I believe they are on the roadmap and are in the... more»

Which solutions did we use previously?

Before this, we had a Notes database with many free text fields. We decided to switch because the data quality was not very good in the system.... more»

What other advice do I have?

Overall, the product itself is a 10 out of 10. The product itself is really good. It creates a lot of possibilities. Automic has a lot of... more»
Solution Consultant at a tech services company
Jul 08 2018

What is most valuable?

The automation: * All the steps can be done automatically, when they need clear feedback (return codes). * We need to know why a task was successful or not, which is provided. *... more»

How has it helped my organization?

It provides a simple reduction of headcount and also a reduction of run through time.

What needs improvement?

From my point of view, we need clearer, more open RPSs. As an example, they need to go forward with risk RPSs. There needs to be features with more direction towards microservices,... more»

What other advice do I have?

I would recommend Automic.


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What is CA Automic Service Orchestration?

Service orchestration enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity.

Service orchestration can intelligently automate the sometimes complex sequence of tasks required to deliver a service. Whether those tasks need to be executed on-premises or in the cloud, on virtual or physical systems, or even using leading-edge technologies like microservices or containers, service orchestration ensures that those tasks are executed accurately and efficiently. This maximizes productivity and enables businesses to move at digital speeds.

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