CA Automic Service Orchestration Reviews

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Holger Sandmann
Real User
System Consultant Process Automation at a pharma/biotech company with 10,001+ employees
Jun 27 2018

What is most valuable?

The most valuable feature is its connection to the UC4 product.

How has it helped my organization?

We are using Automic for job requests. We have automated the process, so job objects in UC4 are automatically created. In the past, we used automatic planning to ease job planning; they were done… more»

What needs improvement?

We are hoping some features that were available in the past will become available again. I believe they are on the roadmap and are in the pipeline, so we hope they will be available again during the… more»

If you previously used a different solution, which one did you use and why did you switch?

Before this, we had a Notes database with many free text fields. We decided to switch because the data quality was not very good in the system. There was also no interaction with UC4 to check if the… more»

What other advice do I have?

Overall, the product itself is a 10 out of 10. The product itself is really good. It creates a lot of possibilities. Automic has a lot of possible use cases, like onboarding people over the system… more»

Which other solutions did I evaluate?

We did not evaluate other options. I believe we saw it at the Automic World conference. Then, we found out that Bosch had started using this software. That is what made us decide to go with it.
Reseller
Solution Consultant at a tech services company
Jul 08 2018

What is most valuable?

The automation: * All the steps can be done automatically, when they need clear feedback (return codes). * We need to know why a task was successful or not, which is provided. * They have automatic recovery actions, normally. * It goes… more»

How has it helped my organization?

It provides a simple reduction of headcount and also a reduction of run through time.

What needs improvement?

From my point of view, we need clearer, more open RPSs. As an example, they need to go forward with risk RPSs. There needs to be features with more direction towards microservices, so we can have more modules which are usable. Over time… more»

What other advice do I have?

I would recommend Automic.

Which other solutions did I evaluate?

I am a consultant in this area. We normally go in checking which task needs to be done. We see the available tools on the market, then select one based on: * Features * Price * Do we already have an existing delivery unit which can handle… more»

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What is CA Automic Service Orchestration?

Service orchestration enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity.

Service orchestration can intelligently automate the sometimes complex sequence of tasks required to deliver a service. Whether those tasks need to be executed on-premises or in the cloud, on virtual or physical systems, or even using leading-edge technologies like microservices or containers, service orchestration ensures that those tasks are executed accurately and efficiently. This maximizes productivity and enables businesses to move at digital speeds.


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