CA Business Service Insight Reviews

4.0 out of 5 stars
 (1)
00927d6d 9b6f 4e5f a4c4 b378fe32d902 avatar?1453640114
Real User
Founder | Business Operations Performance Analyst at a tech services company with 51-200 employees
Jun 24 2016

What is most valuable?

The most valuable features for us was the ability to calculate service levels for different time periods as well as the ability to store and archive contracts. BSI has templates for calculating key services levels as well as the capability to... more»

How has it helped my organization?

It's given us the ability to allow for automation of service-level reporting.

What needs improvement?

It needs better report-generation features and allow for different types of data.

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What is CA Business Service Insight?

Business Service Insight provides performance management of your service level agreements and IT services. This SLA management solution can help your organization better articulate the value of your IT in business terms and understand service performance from the top down.

Learn More: https://www.ca.com/us/products...

Also known as
Business Service Insight
CA Business Service Insight customers

CPM Braxis Capgemini, Ferrovie dello Stato Italiane S.p.A., fusionPOINT, Scitum, Telefonica

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