The pricing is based on a subscription model. 

Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers.

The solution is quite reasonable compared to other solutions in the market.

Licensing from CA is straightforward. The system is licensed by concurrent user. The rule of thumb for named users to concurrent users is 3/1. When you buy this system new, the licensing is amazingly simple. No add-ons. Just one license and you get everything. The challenge with CA licensing occurs over the long term. CA routinely changes the suite components every 5 years (or so), forcing existing customers to pay a license upgrade fee for access to the new components.

There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM.

I had no input nor purview into pricing or licensing.

Negotiate with the vendor.

It's more expensive in the cloud because you had to purchase per user, but by bringing it back in-house, we can have concurrent licenses. We have over 800 analysts in the system, so it gets cheaper pricing.

We don’t have any issues with regards to the licensing module or pricing.

The licensing cost is comparable to other solutions on the market. 

I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.

Taking into account of the strong relation that we have with CA Technologies, and so many others products that we have implemented, price was not an issue.

Service Desk Manager price is not very high and the benefits are considerable. If you compare with other products, for the same money, you'll get a more flexible system, with a very nice licensing model (it is licensed per analyst that's processing the ticket, not per ticket or per user).

I don't see anyone other than large companies being able to afford this system.

Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side. 

The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.

The product has several licensing models. In our corporation, we are using a concurrent licensing model and there is no cap for the license due to licensing model being ethical. I think pricing of this model is suitable for growing corporations.

Licensing costs can be high as they're based on the number of service-level metrics rather than by user. For a large number of users, try to get the enterprise license rather than individual licenses for each metric.

No comment. Ask me privately.

It is a bit expensive, but you definitely get what you pay for. It is worth it!

It is a bit expensive, but you definitely get what you pay for. The product is worth it.

I'll say this: This is not cheap. However, with the rather hefty price tag, you do get the support from CA and for the alternative commercial products designed for same scale use, the price is still competitive.

For a service desk, maybe look at other options due to the cost. It will happen someday probably because of the cost. Now ServiceNow is coming along and wiping out everything.

Perhaps the cloud will bring down the cost. If somebody has an alternative with a cloud-based solution, that would bring down the cost.

My advice is to try to test the product a lot, including its procedural dependencies.

Advice from some end-users would be very interesting, as it would evaluate the ease of integrations and customizations.

We think CA pricing is straightforward. They do have a tendency to re-bundle (and sometime rebrand) products and you have to be on top of that. If you build a relationship, working through these things is much easier.

Give it a shot, but go through a partner.

CA is competitive, i.e., if there are a lot of end users compared to number of analysts. However, that is not always the case.

Plan a Homologation Environment and possible uses for other areas of the organization other than IT. These points are extremely important and can impact the management and maintenance of the product.

ROI is closely linked to its current maturity. Aim to know exactly where you are, where you are going, and map the necessary actions and adjustments before deployment.

This product is worth the cost.

Last year, we looked at other solutions on the market and found some that were cheaper than CA. However, we decided to stay with CA because we already have a partnership with them.

I have no clue on pricing.

Pricing is simple, as it’s per concurrent analysts.

They offer a concurrent analyst license that covers all the CA Service Desk modules: Incident, Request, Change, Service Level Management, CMDB, and Reporting.

There is NO license for the end user. In my opinion, it is a good licensing structure because some of other service desk products in the market sell separate licenses for each module.

It is not the most expensive nor the cheapest solution. It depends on the negotiation with CA, but in general I think it is a fair price.

Pricing and licensing is usually a problem. CA solutions are very expensive; hence, only big organizations can afford them.

Pricing and licensing are affordable compared to other IT system management tools.

Make the investment; return guaranteed.

Pricing is good compared to other similar applications.

It's difficult to control costs, and it's expensive.