CA CEM Competitors and Alternatives

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CA Technologies
Real User
Enterprise Architecture Leader with 5,001-10,000 employees
Jun 12 2017

What is most valuable?

* Acts as a troubleshooting-like application * Deals with performance issues * Helps in trending, like the data mine, the load which is running on the application servers * Helps the development team to fine-tune and proactively manage the... more»

How has it helped my organization?

In the newer versions of the application, they had something called a Triage Map. That basically breaks it down from a service perspective. You actually see it from a service perspective and then you see what components make up that service.... more»

What needs improvement?

Some of the reporting features. we are running maybe two versions behind, so we haven't explored the reporting functionality. I believe the latest version of APM 105, there is a reporting capability, which we would like to leverage when we do... more»

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