CA Clarity PPM Room for Improvement

Angela Strous
PPM Product Owner at a financial services firm with 10,001+ employees
We are still on 14.3. We have not used the new UX. I did laugh at Kurt's presentation yesterday, because he said, "You know what? Three years ago, we were up here, and I was standing in front of a bunch of PowerPoint slides. Now we actually have the functionality behind it," because that was my observation. Two years ago, they were basically just screen mocks, and it all looked great, but what do you do? My concern with the new UX is that my core users, the folks who are in Clarity day in and day out, are not going to get the full benefit of the new UX until we have OBSS and all of the other functionality available. I understand the need to tailor the new UX to make time tracking easier, make resource management easier, and do those kinds of things. I get that, but folks are going to track their time anyway, because they want to get paid. The most vocal folks in my stakeholder community are those day-in day-out PMO analysts and resource managers. I struggle also from a maintenance and support perspective. Now, I am going to be maintaining both new UX screens, which the blueprints make look like it is going to be really easy, but we would still have to be maintaining new UX screens as well as classic views for those functionalities that are not yet available in the new UX. I have this idea. We currently have the ability to allocate from assignments. Something that we are doing in our organization is we have created a report which we give back to the resource managers, "Hey, based on the last three months of actuals, here is what your work projection looks like." I would love to see that go the next step forward and just allocate from actuals. If you can look at it and say, "Okay, based on actuals for the last six months, here is what we think this is going to look like." That at least gives the resource manager a place to start, and a way to have a conversation. Particularly, as we get into agile teams, those teams are working on the same thing for extended period of time. It is not like they're on and off. It is more of the agile approach, where it is ongoing, continuous improvement, and deployment. That is something that I think would be interesting, and I do not know if it is something that CA has looked at before. View full review »
Bradely Rosenberg
IT Project Manager at IBERIABANK
The only real improvement from my side - I'm spoiled by things like Trello, with the very easy user interface, things like Basecamp - it's very much a static software project. If I was to focus on something it would be that user interface; making that something that is a joy to use, instead of something that feels like data entry. If there was more drag and drop type functionality that would be fun, but it works well for what it's supposed to do. The second thing - and this is specific to our company - integrate it with CA Service Desk Manager so that, when you have time for a ticket or when someone gets assigned a ticket, in PPM it automatically shows that they have to account for that: they would both enter time in the past and, also, that this is going to take them time in the future. As far as a tool that communicates with resources, with individuals - what they're supposed to do next or what action items came out of what meeting - it's not really used that way. Probably I could envision a way that it would be used that way. Until it's as easy as sending an email, it probably won't be utilized by the resources in that manner. View full review »
Rosemary Thibault
Product Manager at a healthcare company with 10,001+ employees
We are so configured and so not out-of-the-box that we have not been able to utilize a lot of the functionality because we are so customized. It does not work like we would like for it to work, but we know that we are mostly responsible for that. We want to move away from this and move back to industry standards. If you want to transform to agile, these are the roles that should be in agile: * You need your scrum master. * You need your team. * These are the ways it should be mapped into PPM. * This is the data you will want. It is almost like giving us those little details that we all kind of scratch our head and go alright, how would we do that? They have tested this. They have gone through lessons learned with other companies. Share that, so we are not making the same mistake. They should say, "Hey, we have companies that did this. It did not work. You might want to consider doing this." Almost like a little cheat sheet on how to bring the systems together and things to think about. Because, like our company, we didn't know what we didn't know yet, so we are taking very infant steps and we are getting stuck on some really simple questions that I am sure that CA has resolved. However, we want to know. Share them with us! View full review »
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Senior Director at a financial services firm with 10,001+ employees
I like what they are doing with the UI. I am interested to see, with the purchase of Rally, what they are doing with agile and integrating some of that. I am greatly encouraged by some of the integration with the third-party BI tools. We have not been a Jaspersoft adopter. For us, the value in this data is unifying it with our other corporate data. Jaspersoft really does not enable us to do that. I would like to see a more flexible user-friendly way for users to do some of their own visualizations, not having to understand Jaspersoft. We are looking at a tiered reporting architecture, where if I have a project manager in the tool to do their project management, it is not just an out-of-the-box status report. Can they do some sort of Jaspersoft customizations and do that all on the tool rather than having them go to a back office reporting solution? Our back-end business management, finance teams, and program owners probably will live more in the back-end reporting solution because it has our other data elements, our corporate workforce plans, and those kinds of things in it. Therefore, they can do the bigger picture reporting that we need for executives. Putting a little bit more ad hoc reporting in the tool for the boots on the ground type people would be good, and they are doing more of that, essentially with the task boards and some of those things. I think to take those additional capabilities and turn those into things we can status, report, or leverage outside the tool would be good. With this next release, they are simplifying the connection to the back-end data warehouse stuff. This is good for me, but they are putting a lot of things now in the tool with task boards and the social things that it would be nice to see if you are doing a status report. You could pull up your out-of-the-box status report and pull in some of those comments from the task board or something else to illustrate where you were at the project. Pointing to what is going on with your dev lead saying this is the problem here rather than having everybody retype things. To build more capability and unification into the reporting. They will get there. They are just building the capabilities now. View full review »
Program Management at a tech vendor with 1,001-5,000 employees
* I would really like a modern UI. I do not want to get on a user interface and feel like I am in the 1990's. Today, at least prior to 15.3, that's the case. Even 15.3 does not really do it for me. When you look at the new UI, where they are looking at light project management and resource allocation, those are very compelling and modern interfaces. * It would be just seamless to integrate with some of the industry standard tools that are out there. I know they are making some headway with Power BI, Tableau, ServiceNow. JIRA, and others, but it just seems like they are just getting started. I would have thought that being 30 plus years in the industry, that they would have figured this out long ago. View full review »
Senior Engineer with 1,001-5,000 employees
I think a lot of things that you'd want to see were touched upon in the roadmap yesterday, which we attended here at the CA World conference, yesterday. With the new UI, the Sub-Object part which they plan to bring into the new UI, I think a lot of customers would be happy to implement the new UI for their companies. Maybe they could improve the mobile app. I think right now it only offers time sheet. If they can integrate a lot of other components into it - and not only CA PPM, a lot of other companies are now focusing on the mobile apps - I think that would be helpful for the users. View full review »
Matt Harman
Head of EPMO at Telstra
I think the new road mapping feature that's coming out shortly - and available now, but obviously continues to progress - I think the product moving more to that grid base, so that Excel look and feel is how it's going. The app style of the new UI is absolutely fantastic. It's the right way to go. Our users will love it, so I think they should continue along that journey. I think there's still a little bit of opportunity that we can do some stuff better in relation to the financial part of it; just that easier integration, that look and feel. Our project managers, and obviously finance people, love to interface and use of Excel. The more we can get CA PPM to behave in a similar way, which we're already starting to gain in that path, will be absolutely fantastic. View full review »
Shannon Clements
Senior Manager at a tech company with 10,001+ employees
Moving more to an agile state. It is very difficult. There is not a good way to have a team member manage tasks. So, a project manager can update assignments and can say, "I'm going to move this work to this person," but when you are going to a more collaborative based approach, PPM does not support that. It is hard for them to say, "I have a person on my team who is going to be available, I am going to move that task to them." That requires a project management license, it doesn't require a team member license, so the licensing model does not sometimes support the way the business world is going. I think they need to reexamine having some of the capabilities of a project manager be available to team members. It still lacks some key features and we had to do some custom stuff. It has some deficiencies, but we also have not optimized everything. View full review »
Gene Greiff
Consultant at a tech services company with 1-10 employees
I would love the ability to add my own functionality to the UI. Right now, I have to play with HTML portlets and have to pick the system out. I can't add a button on the UI to go do some work, so I am always working really hard around it to get extra feature sets. They get a nine out of 10 rating, because they won't let me put a button on the UI. View full review »
Matthew Palicki
Manager IT Project Portfolio at Owens-Illinois, Inc.
Ultimately, I would like to see them keep moving in the direction that they are, and get everything over into the new UX, to modernized portfolio management; To get all of the project management capabilities moved over into the new UX. Also, they should continue to listen to their customers for influence and feedback. I wish patches would be quicker since we're a SaaS customer, and just be a non-event, so we don't have to go through a whole - essentially - upgrade cycle, just to do a patch. As a SaaS customer, I'd like the patch to just happen. View full review »
Dan Swenson
Systems Analyst at Daktroniks
We've only been users for about a month, so I can't really say what is there and what isn't there. Some people have expressed interest in how are we doing the time tracking stuff because we have a separate time tracking system. And then within TFS we also track hours and our effort levels there. It seems like that is maybe a direction we could go, unifying all that under one system. View full review »
Mike Larma
Manager at Geha
One of the things that was highlighted that is coming was the top-down planning functionality and that looks pretty compelling. If there is support or guidance around how to take a more waterfall-based shop and transition it into an agile-based team framework within the tool, that would be good as well because it is definitely different in how you manage and execute projects. The integration needs to be improved with Jaspersoft and Microsoft Project. View full review »
Project Manager
Work Breakdown Structure in the Tasks: be able to drag and drop to a level three instead of just stuck at level two. View full review »
IT Senior Manager
It was very interesting, because we did get to see the newest version. There are a lot features that I really can't wait to actually get my hands on. When we upgrade into the cloud, we are still going to be a version behind. So it is hard to say what I would want in it, because I have seen a lot of the things that I would want in it. They are going to be in it once we actually do the upgrade. View full review »
Systems Administrator at a financial services firm with 1,001-5,000 employees
I would like to be able to do time submission and time approvals on mobile rather than have to go in the system. It would just make things much easier for everybody, being on the go, and a lot of us have an app for our email on our personal phone. Therefore, to be able to do everything there would be much more convenient, and I am sure we would get better buy in from managers, too. View full review »
Toby Shiu
Business Advisor at Mary Kay
We use a product called TFS and we would definitely like to see integration with that. It's not there right now. Agile Central is the one that is integrated with, however, I don't think we are leaving TFS. View full review »
Project Manager at a retailer with 1,001-5,000 employees
Having everything in one solution. Right now I don't really have to bounce back and forth between the new UX and CA PPM, so that's a good thing. But, improve Resource Planning. To be honest, I'd like to see having it work internally. Catch up to the features that are available in the solution. I think it's more on our side than on the CA side. View full review »
Ashutosh Nagle
System Admin Manager
User-friendliness, I think that's the key. Right now it's really clunky. We're also looking to upgrade, but an upgrade is not going to fix everything. The new UX is good, but there are still a lot of limitations. Once they work through those kinks and get those limitations removed, we'll be able to upgrade. One of the things we use is timesheets. In the timesheet UX, you can't do things like splitting time, managing overtime versus regular time, very easily. That would be helpful. Financials are okay, but there's a lot of room for improvement in financials.Financial plans, if those could be made so that you're not always grouping your financial data by predefined attributes, that would be helpful for us. View full review »
Chris Armitage
Managing Director at Statpathfinder Consulting
We're just helping them start to roll out 15, so no comment here. View full review »
Tom Mittan
Manager Of Engineer at Daktronics
More team-based management, and less people-based management; as far as the resource management goes, to do it per team and not per person. I personally believe that for software development, management at the person level is not the right level to manage. Managing at the team level is a better level. View full review »
Project And Portfolio Analyst at a security firm with 1,001-5,000 employees
While I know it is coming in the roadmap, the risks issues and changes on the new UX would be amazing. However, the risks issues and changes are not in the new UX yet. View full review »
Rudy Farias
Projects and Planning at a government with 201-500 employees
We have not migrated to 15.3. We are still on 14.4 and the look and the feel is a bit antiquated, but seeing some of the improvements that are in 15.3, it is catching up with the times. The features, they are slowly rolling out. I like the collaboration aspects of what I am seeing with 15.3 to where your team can go in and have conversations that are captured versus going to some other field, clicking on a tab, and typing in your information there, then hoping others migrate to that area. It is improving. View full review »
Process Manager
It would be good for them to work on the user interface to make it more interactive. They started with on something, but the functionality is not yet in a state where I would say, "Oh wow, use that one." View full review »
IT Resource Manager at a energy/utilities company with 1,001-5,000 employees
We are not currently using the existing version. I think we have a need for more portfolio management and intuitive resource management, which are met with that next version. We are just not there yet. View full review »
System Analyst at a healthcare company with 10,001+ employees
Blueprints. I'd also like to see the user interface simplified, and to have a lot of templates available on each blueprint. View full review »
Senior Manager at a financial services firm with 10,001+ employees
Maybe we need to bring some financial executive reports to our directors and executives. Maybe we can improve the use of Jaspersoft. View full review »
Georgy N Joseph
Consultant at Ericsson
The application memory management and responsiveness of this JAVA product can be improved, especially in the peak usage times. A better way to track, analyze and tweak the heap memory would be a great addition to this PPM tool. View full review »
Business Analyst at a manufacturing company with 1,001-5,000 employees
I don't have anything specific to note right now. We're not using all the features, functionality yet. View full review »
Sharon King
Senior Director Project Delivery Office at McKesson
CA PPM is a mature product. We have used it for years, but we have had some challenges. Maybe it was the way we implemented it. I do not think I can add anything to Agile Central, because we are new to it. I think we are really just trying to learn and leverage the functionality that is there, so I do not know yet. View full review »
Senior Engineer at Northwestern Mutual
I really like this roadmapping, which is huge. It is like the future of cost plans, making it all Excel-like, grouping and all that fancy stuff. View full review »
Software Developer at a manufacturing company with 1,001-5,000 employees
Needs Gantt to MS Project link. View full review »
Lawrence Rizzo
Solution Architect
Additional enhancements to portfolios with the new user experience. Because, while portfolios deliver a lot of the value-driven information, the new user experience really takes the view of the information to the next level, and it takes it from being a tired-looking feel to a new design approach. View full review »
Find out what your peers are saying about CA (A Broadcom Company), Microsoft, SAP and others in Project Portfolio Management. Updated: December 2019.
383,725 professionals have used our research since 2012.
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