Clarity CA Other Advice

TN
Solution center consultant at a tech vendor with 10,001+ employees

I support Clarity CA, but I'm on the administrator side rather than the end-user side.

My company has a partnership with Clarity CA.

Clarity CA is deployed on-premises in my company, but I have a customer who deployed the solution on the cloud.

Deploying the solution requires two or three resources. For ongoing support, it depends on how many people use Clarity CA. A minimum of three or four resources would be enough to support the solution, particularly two LIFF developers and one administrator.

My advice to people looking into implementing Clarity CA is to make sure there's a team who'll support it, otherwise, you have to look into a Broadcom partner that can provide you with a service support deal. This way, you don't have to deal with the many administrative and maintenance responsibilities that go with Clarity CA as that could be a hassle. You have to be ready by having a team who will support the solution.

My rating for Clarity CA is nine out of ten. Its interface is getting better. It has everything you need in terms of program or project management. The solution works for any organization. It's stable, flexible, and has been around for a long time. You can do a lot with Clarity CA, and that gives you a little bit of power.

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DL
IT Supporting Engineer at Tucson Electric Power

One of the biggest things that I look for when selecting a vendor is that their solution is scalable, that you can grow with it. Because sometimes, everything changes really quickly.

Another thing that I look for is integration, because we use other tools, like ticketing systems. Right now we are using CA and it is integrated with ServiceNow, so I think integration is a big piece of it.

If a colleague of mine was considering CA Client Manager I would tell them to contact CA, let them know what they need exactly, and have CA do a demo for them. A demo will reproduce the environment so that they can see how the solution really works.

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